New Bath Hotel & Spa, a member of Radisson Individuals

The heat and no fans

Not being able to open the windows fully on such a hot day

This property is falsely advertised. They use nice pictures online, however when you arrive it is dirty and run down. Paint is coming off the walls, walls and carpets are stained, there are spiders and cobwebs in the room. The pool was closed upon arrival with no prior warning, other guests left and went to a different hotel because of this. Our children were afraid to sleep at the hotel describing it as ‘creepy’. We were due to stay for 2 nights but left after 1.
Have requested a partial refund, but have so far been ignored by both the hotel and booking.com.
Avoid at all costs.

Incredibly hot room with very little ventilation
No lift and lots of stairs

Service for taxis

upon arriving at the Hotel after a 3 hour journey we just wanted to know if our room was ready. nobody seemed to know. so we went to the bar which was very limited in its choice of drinks. there were no menus for breakfast or lunch in the rooms and the staff seemed to be not very well trained. we decided to eat out. when we got back to the hotel at 7 on the saturday night there was a wedding function in a room not far from ours and the music was ridiculously loud it was making the walls vibrate. after 2 hours of this i complained and was told it would finish at 11. it finished at 20 past 11. all in all a crap experience which is a shame as the hotel is actually a lovely building. i wouldnt go there again.

Lots of steps every where

Very modern yet cosy and refreshing

Cleanliness and size of bedrooms

Duvet too hot in summer heat with no alternative. Breakfast good but a bit more variety needed.

I booked/ was expecting a twin room but got a double instead.
The night staff didn't seem to know the cost of breakfast. They said £20 instead of £12.

Spa was not open due to revamp but pool was open from Thursday to Saturday

Bit shabby around the apartment side of the hotel but that's being picky

I did not like the lack of information about the realities of moving between main building and the annexe our room was in.I had a senior with me who was not good with stairs and that was not made at all clear that 6 lots of stairs would be necessary to access main hotel area. The rooms lacked basic information about hotel facilities and menus etc.I didn't like watching a single cleaner having to work alone..I thought she did a great job in clearly under resourced circumstances.linked to that..i consodered a check in time of 3.00 pm later than most hotels i have stayed in...so to be kept waiting for an hour was not ok.Staff we dealt with were lovely and gave us a drink.But,the actual manager visibly saw we were with luggage and waiting and at no point asked if we were ok or needed something.I'm sure his business meeting was important but i thought it rude to not acknowedge guests where they shouldnt be expected to be.We understood the local business of the lido...but as non strong swimmers,we felt inhibited to fully profit from the time and booking in the hotel because we didnt feel included enough to use the lido when unable to swim the lengths required..my mother is not strong enough for that but we felt guests needs came second to the lido.I have stayed for far less money in better rooms.The fact the shower screen couldnt open due to the side bath rail baffled me. Bathroom clean but shabby not in a chic way.The abscence of a mini fridge or mini bar was not essential but the value of the room price was over priced.

This was our third visit, the last 3 years ago. The hotel could be so lovely with some TLC and a deep clean. It desperately needs updating is a lot of areas, it’s a shame. We stayed in ground floor rooms with a balcony overlooking the pool. There was a big party in the function room in the evening, as there had been on our last visit and not a problem then but sadly a group of teenagers insisted on running up and down just below the balconies to our rooms, they were rude and noisy and continued until well after 12am when the party finished, we couldn’t sleep for the noise and tried phoning reception for help but they never answered. Such a shame, it has so much potential, we won’t be going back.

More could have been made of the grounds. It has been a hot dry summer but some Mediterranean planting could have really brightened up the beds and made the most of the space.