New Bath Hotel & Spa, a member of Radisson Individuals

Hotels
•
Radisson Individuals
8 (4319 reviews)
New Bath Rd, Matlock Bath , Matlock , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Dated rooms
Limited food options

Categories

Cleanliness
7.25
Mentioned as run down and old with stains everywhere, alluding to poor cleaning.
Service
8.75
Staff were friendly and accommodating, though some noted inexperience.
Location
9.25
Highly praised for convenience and access to attractions.
Room Quality
7.75
Rooms described as dated and below standard, needing improvement.
Amenities
8.25
Good amenities like a pool but issues noted regarding service and cleanliness.
Value for Money
7.75
Some guests felt the cost was high for the offered quality.
Food and Beverage
6.75
Breakfast options were limited and of below-average quality.
Overall Experience
8.25
Guests enjoyed their stay but noted several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:53

Property Description

Luxurious Accommodations
Experience the charm of the 18th century at The New Bath Hotel and Spa, surrounded by 5 acres of picturesque gardens. Indulge in modern comforts with flat-screen TVs, complimentary WiFi, and rain showers in every room. Upgrade to rooms with a cozy seating area and relaxing bath for added luxury.

Relaxing Spa and Dining Options
Unwind at the on-site spa with rejuvenating treatments by ESPA, or host events in the elegant 140-seat ballroom. Enjoy delectable meals at the Brasserie or savor a taster menu at Artistry crafted by award-winning chef John Shuttleworth. Don't miss the chance to explore locally sourced ingredients in every dish.

Scenic Location
Nestled in Matlock Bath, Derbyshire, our hotel offers stunning views of Derwent Gorge and easy access to Peak District National Park. Book your stay now for a perfect blend of historic elegance and modern convenience.

Important information:

Please note that our outdoor natural spring pool will be closed for maintenance on the following dates for year 2026 are 26-27 January, 23-24 February, 23-24 March, 20-21 April, 18-19 May and 15-16 June. Our outdoor thermal spring pool is adults only and complimentary for hotel guests. Please be aware that pool opening times vary seasonally, and the lido closes every 6–8 weeks for a deep clean. There is an additional charge of GBP 15, per person and the time is limited to 90 minutes to use the spa facilities. Please note that the outdoor thermal spring pool is for adults only and is complimentary for hotel guests. Please inform the property in advance of your stay if you plan to bring your pet. Our outdoor natural spring lido closes every 6–8 weeks for maintenance and a deep clean. Please note that the outdoor thermal spring pool is for adults only and is complimentary for hotel guests. Please inform the property in advance of your stay if you plan to bring your pet. Our outdoor natural spring lido closes every 6–8 weeks for maintenance and a deep clean. A charge of £20 per dog, per stay will apply. A maximum of two dogs allowed per room. Pets are not permitted in the restaurant or lounge areas inside the hotel, with the exception of guide and assistance dogs. Guests are responsible for cleaning up after their dogs and ensuring they are well behaved throughout their stay. The hotel accepts no liability for dog related incidents.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

8
Based on 4319 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 6.75
Overall Experience: 8.25
G
G Parker • solo_traveller • gb
8
Mixed
Pros:

Staff very good but under pressure trying to manage restaurant and event party at the same time, resulting in service issues.

Cons:

Self service breakfast felt budget.

2026-09-19 • via Nuitee
J
janet • couple • gb
5
Needs some TLC
Pros:

Great location
2nd room we were gave was cleaner than the first
Staff great food good

Cons:

Cleanliness and tired looking

2026-09-19 • via Nuitee
L
Linda • couple • gb
8
As a couple we enjoyed our stay, the room carpet was grimy, evening meal and buffet breakfast were nothing to shout abou
Pros:

Location, beds were comfortable.

Cons:

That we weren’t actually in the hotel, but In an apartment block round the back.

2026-09-17 • via Nuitee
C
Colin Lambert • solo_traveller • gb
9
2026-09-17 • via Nuitee
N
Nina • couple • gb
6
Overpriced for the quality of the stay
Pros:

Location was fantastic

Cons:

It wasn’t clean, carpets dirty, windows dirty, dusty, thin pillows, breakfast wasn’t great for the price some of the food was cold

2026-09-16 • via Nuitee
J
Jamie • extended_group • gb
10
2026-09-16 • via Nuitee
J
Jamie • solo_traveller • gb
10
2026-09-16 • via Nuitee
M
Michael • couple • gb
10
A lovely one night stay
Pros:

Great location and cleanliness

Cons:

Nothing to dislike

2026-09-15 • via Nuitee
R
Rachel • solo_traveller • gb
9
2026-09-15 • via Nuitee
B
Ben • couple • gb
10
Warm, accommodating
Pros:

So much history and extremely dog friendly although not allowed in the dining room they do accommodate by allowing you to have breakfast in the bar

Cons:

Can’t say there is anything I dislike maybe no room service yet it’s a pain to walk to the bar sometimes but other then that there is much to dislike

2026-09-15 • via Nuitee
C
CHRISTOPHER • solo_traveller • gb
10
2026-09-14 • via Nuitee
D
Dawn • couple • gb
6
The staff were friendly and very helpful. The facilities were not as described.
Pros:

Good proximity to Matlock Bath Promenade
Lovely old building

Cons:

No notice the spa facilities being refurbished
Our room was occupied by wasps
The room did not look like the photos
The rear of the property was very concerning

2026-09-14 • via Nuitee
A
arvind • couple • gb
2
2026-09-13 • via Nuitee
J
JENNIFER • solo_traveller • gb
10
Lovely hotel
Pros:

Welcoming helpful staff.
Lovely comfortable room.

Cons:

N/A

2026-09-13 • via Nuitee
P
Paul • couple • gb
7
The staff and location of the hotel were excellent, just the facilities were very tired and warn,th.
Pros:

The room was a good size and good access but very tired ; the furniture was very warm stains in the sofa bed,

Cons:

The rooms need a refit new furniture and carpets

2026-09-12 • via Nuitee
H
Helen • solo_traveller • gb
8
2026-09-12 • via Nuitee
D
David • solo_traveller • gb
7
Pros:

The staff where very friendly and was very helpful

Cons:

The spa was closed booked on the thought the spa was open but wasn't told its being refurbished.

2026-09-11 • via Nuitee
L
Luke • couple • gb
6
It’s ok, don’t pay extra for the rooms though
Pros:

Nice location, good facilities

Cons:

Paid extra for a ‘premium’ room that was worse than the last time we stayed, smaller, windows didn’t open.

2026-09-11 • via Nuitee
P
Parkes • solo_traveller • gb
10
Pros:

Staff were very nice and polite

2026-09-11 • via Nuitee
A
Allegra • couple • nl
8
2026-09-11 • via Nuitee