Santos Hotel

Hotels
7.9 (281 reviews)
Praça Washington, 31 , Santos , BR

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Fair pricing
Cons:
Mold and cleanliness issues
Small room size
Noise from outside

Categories

Cleanliness
6.98
Several reviews mentioned issues like mold in rooms and poor wall conditions, affecting overall cleanliness.
Service
8.45
Numerous mentions of attentive and friendly staff contributed positively to the service rating.
Location
7.99
The hotel is well-located near the beach, though some noise issues were highlighted.
Room Quality
7.44
Some rooms had issues like small bathrooms and hard mattresses, impacting guest comfort.
Amenities
7.47
Amenities available but some guests noted the absence of certain items in the minibar, and limited TV channels.
Value for Money
8.43
Guests appreciated the fair pricing and the quality received for the cost.
Food and Beverage
8.48
Positive feedback on the breakfast variety and quality, enhancing guest satisfaction.
Overall Experience
7.95
Despite some drawbacks, many guests noted a pleasant overall stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:00

Property Description

Luxurious Accommodation
Santos Hotel, strategically situated near Orquidario de Santos Garden and Praia do José Menino Beach, offers elegantly decorated rooms with essential amenities like TV, air conditioning, and a minibar. The private bathrooms are equipped with showers for your convenience.

Convenient Facilities
Enjoy seamless connectivity with complimentary Wi-Fi access throughout the property. Benefit from the round-the-clock assistance of the friendly staff at the 24-hour front desk, ensuring a stress-free stay.

Prime Location
With its proximity to Gonzaga Beach and Monte Serrat, Santos Hotel provides easy access to popular attractions. Additionally, being just 61 km from Guarulhos Airport, your travel arrangements are made hassle-free. Book your stay at Santos Hotel now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Location

Guest Reviews

7.9
Based on 281 reviews
Cleanliness: 6.98
Service: 8.45
Location: 7.99
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 7.95
A
Andre • solo_traveller • br
7
2026-09-19 • via Nuitee
L
Lima • family_with_children • br
7
Pros:

Gostamos sim, satisfatório.
Não foi impressionante, mas serviu para a necessidade do momento, achei bem simples o café da manhã , quase não tinha opções diferente. Um suco não tinha , quando teve foi bem artificial e cheio de açúcar . Mais tudo bem .

2026-09-19 • via Nuitee
A
Arley Augusto • couple • br
9
2026-09-16 • via Nuitee
J
Jaiane • solo_traveller • br
10
2026-09-15 • via Nuitee
B
BRUNA • solo_traveller • br
6
Não vale o custo benefício.
Pros:

Apenas da localização.

Cons:

Wi-Fi
Condições das instalações que são antigas.
Limpeza do quarto deixou a desejar.
Roupas de cama e de banho velhas.

2026-09-14 • via Nuitee
M
Motta • solo_traveller • br
10
2026-09-13 • via Nuitee
J
Justino • solo_traveller • br
7
Satisfatório
Pros:

De uma funcionária que cuida do café 👏👏👏👏👏👏

Cons:

Quarto com mofo nas paredes

2026-09-07 • via Nuitee
J
Justino • solo_traveller • br
7
Pros:

De atendimento de uma funcionária

Cons:

Quarto cheio de mofo 06

2026-09-07 • via Nuitee
J
Justino • solo_traveller • br
7
2026-09-07 • via Nuitee
R
Renan Adolfo • extended_group • br
8
muito boa
Pros:

as pessoas atendem muito bem

Cons:

na rua tem o cheiro ruim

2026-09-06 • via Nuitee
R
Rodrigo • solo_traveller • br
8
Pros:

Localização

Cons:

Sem elevador

2026-09-06 • via Nuitee
M
marcelo • solo_traveller • br
5
Pros:

Do café da manhã simples

Cons:

Cama pequena, travesseiros ruins, lençóis de baixa qualidade

2026-09-02 • via Nuitee
R
Rogério • solo_traveller • br
8
2026-09-01 • via Nuitee
S
Sibele • solo_traveller • br
7
Pros:

Quarto agradável, café da manhã bem feito, funcionária Rita da copa muito atenciosa e educada.

Cons:

O hotel fica entre duas ruas muito barulhentas, a noite quase impossível de dormir, não foi informado ném pelo Booking e ném pelo hotel que teria taxa de 140,00 o para meu pet, tive a surpresa no hora do check-out, achei um absurdo.

2026-08-31 • via Nuitee
M
Matheus • family_with_children • br
6
2026-08-26 • via Nuitee
R
Richard • solo_traveller • br
7
2026-08-25 • via Nuitee
A
Alex • solo_traveller • br
10
2026-08-24 • via Nuitee
M
Marilene • solo_traveller • br
8
Pros:

Café da manhã e o bom atendimento

2026-08-20 • via Nuitee
A
Arlene • solo_traveller • br
5
Pros:

Pra minha família nao voi legal minha irmã 67 anos meu cunhado 80 e estava cherando mofo e eles tem rinite minha sobrinha de 45 anos também nao passou bem por conta do mofo

2026-08-18 • via Nuitee
J
Josineide • solo_traveller • br
7
Pros:

O atendimento dos funcionários
Principalmente da Márcia
Um querida

Cons:

Quando eu fiz a pesquisa coloquei uma criança de 13anos e qdo feichei a reserva
Veio a msg falando criança gratis(achei-o estranho)
Quando cheguei no hotel precisei pagar pela criança

2026-08-17 • via Nuitee