Santos Hotel

Hotels
7.9 (227 reviews)
Praça Washington, 31 , Santos , br

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Fair pricing
Cons:
Mold and cleanliness issues
Small room size
Noise from outside

Categories

Cleanliness
6.98
Several reviews mentioned issues like mold in rooms and poor wall conditions, affecting overall cleanliness.
Service
8.45
Numerous mentions of attentive and friendly staff contributed positively to the service rating.
Location
7.99
The hotel is well-located near the beach, though some noise issues were highlighted.
Room Quality
7.44
Some rooms had issues like small bathrooms and hard mattresses, impacting guest comfort.
Amenities
7.47
Amenities available but some guests noted the absence of certain items in the minibar, and limited TV channels.
Value for Money
8.43
Guests appreciated the fair pricing and the quality received for the cost.
Food and Beverage
8.48
Positive feedback on the breakfast variety and quality, enhancing guest satisfaction.
Overall Experience
7.95
Despite some drawbacks, many guests noted a pleasant overall stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:00

Property Description

Luxurious Accommodation
Santos Hotel, strategically situated near Orquidario de Santos Garden and Praia do José Menino Beach, offers elegantly decorated rooms with essential amenities like TV, air conditioning, and a minibar. The private bathrooms are equipped with showers for your convenience.

Convenient Facilities
Enjoy seamless connectivity with complimentary Wi-Fi access throughout the property. Benefit from the round-the-clock assistance of the friendly staff at the 24-hour front desk, ensuring a stress-free stay.

Prime Location
With its proximity to Gonzaga Beach and Monte Serrat, Santos Hotel provides easy access to popular attractions. Additionally, being just 61 km from Guarulhos Airport, your travel arrangements are made hassle-free. Book your stay at Santos Hotel now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

7.9
Based on 227 reviews
Cleanliness: 6.98
Service: 8.45
Location: 7.99
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 7.95
F
Fernanda • couple • br
10
2026-05-23 • via Nuitee
L
Letícia • couple • br
9
2026-05-22 • via Nuitee
L
Lima • solo_traveller • br
5
Pros:

Dos funcionários muitos atenciosos e educados

Cons:

Do Senhor que fica na recepção na parte da manhã velho metido a esperto

2026-05-20 • via Nuitee
U
Ulisses • solo_traveller • br
7
bom
Pros:

Ótima localização, com uma estação de VLT a 200 metros do hotel. Próximo da praia, padaria e mini mercado.

2026-05-19 • via Nuitee
F
Flavia • family_with_children • br
7
2026-05-17 • via Nuitee
A
Anderson • couple • br
9
2026-05-16 • via Nuitee
A
Aparecida Montealvao Martins • solo_traveller • br
10
Ótimo lugar perfeito para um passeio uma hospedagem aconchegante
Pros:

Olha pessoas educadas e receptivas, café da manhã muito bom , quartos aconchegantes.
Tudo muito bom
Local bom perto de tudo e tranquilo

Cons:

O banheiro um pouco pequeno e apertado se fossemos mais gordinhos não caberia no banheiro.

2026-05-14 • via Nuitee
A
Amaral • couple • br
9
Muito boa
Pros:

Muito bom

2026-05-14 • via Nuitee
R
Riana • solo_traveller • za
10
2026-05-13 • via Nuitee
A
Almeida • solo_traveller • br
10
Pros:

Tudo

Cons:

Nada

2026-05-12 • via Nuitee
J
Janaina Macedo • couple • br
8
Pros:

Nós atendeu. Simples mas funcional

Cons:

Muito velho tudo.

2026-05-11 • via Nuitee
P
Patricia • solo_traveller • br
10
NOTA UM MILHÃO
Pros:

Limpeza nota 10
Atendimento nota 10
Instalações nota 10
Cobertores, travesseiros e toalhas nota 10

Galam sobre cheiro e segurança não é vdd, não tem e um pouquinho que senti era só fechar a janela e ligar o ar. E quanto a cama achei mt confortável sim, povo quer colchão velho é?

Nota 1000000 pelo custo beneficio

Cons:

Café nota 9.8 queria que tivesse um pouco mais de opções mas pelo preço eles sairiam perdendo.

2026-05-10 • via Nuitee
R
Roque • solo_traveller • br
8
2026-05-10 • via Nuitee
Z
Zaqueo • solo_traveller • br
9
Nota 9
Pros:

Ótimo local

Cons:

Tudo

2026-05-10 • via Nuitee
A
Arildo • solo_traveller • br
9
Pros:

Respectivos, organizado e confortáveis, ótimo custo benefício.

Cons:

A falta de estacionamento. Deixamos na rua, embora o perigo seja baixo, não me senti confortável em deixar o carro na rua.

2026-05-10 • via Nuitee
P
Priscila Galdino • solo_traveller • br
6
Pros:

Eu gostei da simpatia dos funcionários do hotel e a localização está perto do orquidário e da praia.

Cons:

Eu não gostei do hotel não ter elevador, dos colchões super duros e do cheiro que vem do córrego no período da tarde. Lembrando que dá pra ouvir o bonde passando pela estação.

2026-05-09 • via Nuitee
D
Daniella • solo_traveller • br
6
Razoável considerando a tarifa promocional.
Pros:

O hotel tem boa localização e atendimento bastante simpático. A acomodação tem bom tamanho, ar condicionado funcionando a contento, banheiro simples mas limpo.

Cons:

Roupas de cama limpas mas com muitas manchas, o quarto apresentava sinais de infiltração, as tomadas não se adaptavam ao plug do computador, o chuveiro aquecia muito pouco, o box tem vazamento de água, o café da manhá foi muito básico, janelas com muita trepidação.

2026-05-09 • via Nuitee
E
Eli • extended_group • us
10
Nice simple place near beach a zoo/garden (Orquidário Municipal de Santos)
Pros:

The breakfast was good! Close to shops, the beach, and the Orquidário Municipal de Santos. Staff was nice. Nothing very fancy but everything works great.

Cons:

Had to pay extra for my friend to visit me in the hotel and help me as I recovered from having my wisdom teeth removed. She didn't even sleep here. I think if you pay for a room it should be your room and done. But in the end I paid extra and it was fine. Still relatively cheap. And it's close to a canal that is not very clean. Sometimes it smells when you walk outside but not when you're inside.

2026-05-08 • via Nuitee
M
Marcelo • couple • br
7
Estádia satisfatória
Pros:

Local tranquilo café da manhã bom

Cons:

Dois lances de escadas

2026-05-05 • via Nuitee
F
Fernandes • solo_traveller • br
10
Pros:

Funcionários, café da manhã, localização excelente. Próximo a praia e ao orquidário, com boas opções de comércios nas redondezas.

Cons:

Gostei de tudo

2026-05-03 • via Nuitee