The Grand Hotel Nanaimo

Hotels
8.1 (974 reviews)
4898 Rutherford Road , Nanaimo , ca
+1 250-758-3000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Inconsistent coffee quality
Restaurant closed
Soft mattresses

Categories

Cleanliness
7.98
Rooms were very clean, but some reports of dirty coffee mugs.
Service
8.45
Staff were friendly and helpful throughout stay.
Location
8.49
Ideal location with convenient access for local attractions.
Room Quality
7.94
Rooms were comfortable but some noted issues with mattress softness.
Amenities
8.47
Good but missing a restaurant during off-hours.
Value for Money
7.93
Good price but with some misses in terms of services and amenities.
Food and Beverage
7.48
Breakfast was unavailable and coffee quality received complaints.
Overall Experience
8.05
Overall enjoyable stay despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:05

Property Description

Luxurious Accommodations
Indulge in comfort with a stay at The Grand Hotel Nanaimo. Each room is equipped with modern amenities including a refrigerator, coffee machine, cable TV, and free WiFi. Some rooms even boast a private balcony for a scenic view.

Culinary Delights
Satisfy your taste buds at Grand Cru Restaurant where West Coast cuisine takes center stage. Enjoy a relaxing evening at the whisky and wine bar, or unwind on the garden patio. The perfect way to end a day of exploration in Nanaimo.

Convenient Location
Conveniently located just 10 minutes from Departure Bay ferry terminal, our hotel offers easy access to nearby attractions. With a fitness centre, 24-hour reception, and proximity to Nanaimo Airport, your stay will be seamless.

Experience luxury, convenience, and culinary excellence at The Grand Hotel Nanaimo. Book now for an unforgettable stay!

Important information:

Please note, guests must have their own valid credit card to make and guarantee a room reservation.

At the time of check-in, guests are required to have photo identification matching their credit card for payment of the room and taxes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YCD

Location

Guest Reviews

8.1
Based on 974 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 8.05
M
Martini • solo_traveller • it
7
Pros:

La camera era molto ampia e pulita

Cons:

I materassi troppo morbidi.
E la posizione non particolarmente comoda per muoversi a piedi.

2026-08-22 • via Nuitee
N
Noreen • solo_traveller • ca
10
Lovely, friendly property
Pros:

Very friendly staff, good meals, lovely room, clean room and common areas

Cons:

All good

2026-08-22 • via Nuitee
N
Nettie • couple • ca
10
Excellent. Will stay again and recommend to others.
Pros:

Great breakfast and outstanding service.

Cons:

More water to be available.

2026-08-22 • via Nuitee
Z
Zhi • family_with_children • ca
10
2026-08-21 • via Nuitee
M
Mosab • family_with_children • ca
8
2026-08-20 • via Nuitee
J
Julianne • family_with_children • ca
7
Was clean and good location breakfasts needed improvement but overall good stay
Pros:

Great location
Nice balcony
Private

Cons:

Soaker tub wasn’t working

2026-08-19 • via Nuitee
N
Nancy • extended_group • ca
9
2026-08-18 • via Nuitee
S
Sadhna • couple • au
8
Was a good comfortable stay!
Pros:

The buffet could have been laid out better!

Cons:

Not easy to move in a small space!

2026-08-18 • via Nuitee
T
TAE HYUK • solo_traveller • ca
10
2026-08-15 • via Nuitee
P
Pam • solo_traveller • ca
8
Pros:

Very clean and comfortable. Good location.

Cons:

Beds were too springy

2026-08-14 • via Nuitee
C
Cyrine • family_with_children • sa
9
2026-08-13 • via Nuitee
S
Susan • couple • ca
8
Good value and close to ferry
Pros:

The property was exactly as advertised and was perfect for a one night stay before an early ferry. Restaurant and bar were closed but there were options nearby. Room was quite large but I expect this was an upgrade as the hotel was very quiet. An initial problem with the room was dealt with very quickly and to our satisfaction.

Cons:

Nothing

2026-08-09 • via Nuitee
S
Solvejg • solo_traveller • de
9
Pros:

- sehr freundliches Personal
- saubere und gepflegte Unterkunft

Cons:

-einfaches Frühstück (da sich vieles im Hotel an britischen Gepflogenheiten orientiert, hätte wir dann auch ein typisches britisches Frühstück erwartet

2026-08-08 • via Nuitee
J
Jane • couple • us
8
Very convenient
Pros:

Breakfast was basic. The croissants were stale. Not a lot of choice

Cons:

The breakfast.

2026-08-06 • via Nuitee
J
Jeffrey • solo_traveller • ca
10
Good price for a very classy hotel
Pros:

Everything. If it was winter, the fireplace would be a nice touch!

Cons:

Can’t think of anything

2026-08-06 • via Nuitee
R
ROBERT • extended_group • us
6
Nice looking property. Rude check in person . Fitness center was a joke.
Pros:

The restaurant and the common areas were very nice

Cons:

Bed was old and too soft
Fitness area was a joke.
Breakfast was rolls and cereal.
Receptionist at checking was rude. I told her that 2 booked 2 rooms and she insisted I only had one room. After she said it three times she found the second room. It wasn’t a good start.

2026-08-06 • via Nuitee
M
maurice • couple • ca
8
Nice. Friendly staff the garden area is very nice
Pros:

Beautiful location scenic.

Cons:

Found beds were too soft and the jacuzzi tub was not in working order

2026-08-06 • via Nuitee
V
Vasyl • family_with_children • ca
7
2026-08-04 • via Nuitee
U
Umme • extended_group • ca
7
Ok for one night but not excellent
Pros:

Nice location
Easy process

Cons:

Old building
Too clumsy
Elevator was too old
Breakfast was too cold

2026-08-04 • via Nuitee
L
Linda • extended_group • ca
7
2026-08-04 • via Nuitee