The Grand Hotel Nanaimo

Hotels
8.1 (994 reviews)
4898 Rutherford Road , Nanaimo , CA
+1 250-758-3000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Inconsistent coffee quality
Restaurant closed
Soft mattresses

Categories

Cleanliness
7.98
Rooms were very clean, but some reports of dirty coffee mugs.
Service
8.45
Staff were friendly and helpful throughout stay.
Location
8.49
Ideal location with convenient access for local attractions.
Room Quality
7.94
Rooms were comfortable but some noted issues with mattress softness.
Amenities
8.47
Good but missing a restaurant during off-hours.
Value for Money
7.93
Good price but with some misses in terms of services and amenities.
Food and Beverage
7.48
Breakfast was unavailable and coffee quality received complaints.
Overall Experience
8.05
Overall enjoyable stay despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:05

Property Description

Luxurious Accommodations
Indulge in comfort with a stay at The Grand Hotel Nanaimo. Each room is equipped with modern amenities including a refrigerator, coffee machine, cable TV, and free WiFi. Some rooms even boast a private balcony for a scenic view.

Culinary Delights
Satisfy your taste buds at Grand Cru Restaurant where West Coast cuisine takes center stage. Enjoy a relaxing evening at the whisky and wine bar, or unwind on the garden patio. The perfect way to end a day of exploration in Nanaimo.

Convenient Location
Conveniently located just 10 minutes from Departure Bay ferry terminal, our hotel offers easy access to nearby attractions. With a fitness centre, 24-hour reception, and proximity to Nanaimo Airport, your stay will be seamless.

Experience luxury, convenience, and culinary excellence at The Grand Hotel Nanaimo. Book now for an unforgettable stay!

Important information:

Please note, guests must have their own valid credit card to make and guarantee a room reservation.

At the time of check-in, guests are required to have photo identification matching their credit card for payment of the room and taxes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YCD

Location

Guest Reviews

8.1
Based on 994 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 8.05
J
John • solo_traveller • ca
10
2026-09-19 • via Nuitee
D
des • solo_traveller • ca
9
Pros:

It was a bit old and the staff was slow, but everyone was friendly and it was quite clean despite the musty smell, the one thing is that it's advertised as a view yet the view is a couple buildings... It was disappointing yet nothing that you can't solve by walking outside, it's a nice hotel just nothing special

2026-09-19 • via Nuitee
C
Celeste • solo_traveller • ca
7
Great staff and service but old facilities
Pros:

The Staff

Cons:

Facilities- shower/elevator

2026-09-18 • via Nuitee
S
Steinhoff • solo_traveller • us
9
Clean, comfortable with a solid restaurant.
Pros:

Breakfast was a bit basic, but the pastries and coffee were good, and the hardboiled eggs made it so I was able to have a protein-heavy breakfast and not be hungry until much later. The room was quiet and comfortable. The restaurant was great, especially for the quality of the food, the amazing waitress (Nadia?). the free, underground parking was an additional plus.

Cons:

A few hot items for breakfast.

2026-09-18 • via Nuitee
G
Gil • couple • ca
7
The stay was good
Pros:

Location was very good, breakfast was sufficient

Cons:

The beds were terrible uncomfortable!

2026-09-18 • via Nuitee
L
Laura • solo_traveller • us
9
Excellent hotel, delicious breakfast that was included. Lovely bedding and comfy
Pros:

It was a very nice hotel. Fancier than I expected. The breakfast buffet was very nice. The baked goods were fresh and delicious. The bed was very comfy and everything was very clean.

Cons:

The staff were very formal like they expecting the queen.
It took a minute to get used to. Friendly but didn't feel warm.

2026-09-18 • via Nuitee
D
Drejer • solo_traveller • dk
10
2026-09-18 • via Nuitee
S
Susan • solo_traveller • ca
8
2026-09-18 • via Nuitee
P
Peter • solo_traveller • ca
8
2026-09-17 • via Nuitee
S
Siegfried • couple • de
8
2026-09-17 • via Nuitee
S
Shelly • couple • us
8
Beautiful hotel, lovely stay but the sheets and mattress could be updated
Pros:

Beautiful hotel, cozy, and luxurious ambience

Cons:

A bit of a noisy room, sheets were a little itchy.

2026-09-17 • via Nuitee
V
Victor • couple • ca
10
Look no further - a reasonably priced room that offers comfort and a basic breakfast.
Pros:

A great room for the price. One the biggest rooms we have ever had. An excellent stay - we will be back.

2026-09-16 • via Nuitee
D
Don and Darleen • couple • ca
9
Delightful, comfortable, good value.
Pros:

The historical aspects of the hotel were delightful!

Cons:

Unable to use underground parking until we were registered but no where to park to enable registration!!!

2026-09-16 • via Nuitee
D
David • couple • ca
10
We would stay again next time in Nanaimo
Pros:

The vibe of this hotel is elegant and unique. The rooms very nice. The restaurant and scotch tasting lounge were great.

Cons:

It was all great

2026-09-16 • via Nuitee
S
Suzanne • family_with_children • ca
7
Confortable, agréable et bien tenu
Cons:

Les outils du petit déjeuner, les grille-pains étaient lents. et les ascenseurs trop lents.

2026-09-16 • via Nuitee
A
Alison • couple • dk
8
Rent og stille
Pros:

Rent.
God beliggenhed.

Cons:

Kunne godt tænke mig varme retter ved morgenmad. Det var meget lidt at vælge imellem.

2026-09-14 • via Nuitee
C
COLIN • couple • gb
8
Overall ok for an overnight stay
Cons:

Bathroom a little tired, and some bugs on the floor

2026-09-13 • via Nuitee
N
Nia • extended_group • gb
7
Overall, perfectly good value and fine for a stop-over night
Pros:

Rooms were spacious and beds comfortable

Cons:

Breakfast was a bit weak but fine for a cup of tea and slice of toast, and wasn’t expecting too much for the price

2026-09-12 • via Nuitee
E
Emma • couple • gb
9
2026-09-12 • via Nuitee
C
Catherine • solo_traveller • us
9
Great value
Pros:

Comfortable bed. Very quiet property

2026-09-12 • via Nuitee