The Grand Hotel Nanaimo

Hotels
8.1 (994 reviews)
4898 Rutherford Road , Nanaimo , CA
+1 250-758-3000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Inconsistent coffee quality
Restaurant closed
Soft mattresses

Categories

Cleanliness
7.98
Rooms were very clean, but some reports of dirty coffee mugs.
Service
8.45
Staff were friendly and helpful throughout stay.
Location
8.49
Ideal location with convenient access for local attractions.
Room Quality
7.94
Rooms were comfortable but some noted issues with mattress softness.
Amenities
8.47
Good but missing a restaurant during off-hours.
Value for Money
7.93
Good price but with some misses in terms of services and amenities.
Food and Beverage
7.48
Breakfast was unavailable and coffee quality received complaints.
Overall Experience
8.05
Overall enjoyable stay despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:05

Property Description

Luxurious Accommodations
Indulge in comfort with a stay at The Grand Hotel Nanaimo. Each room is equipped with modern amenities including a refrigerator, coffee machine, cable TV, and free WiFi. Some rooms even boast a private balcony for a scenic view.

Culinary Delights
Satisfy your taste buds at Grand Cru Restaurant where West Coast cuisine takes center stage. Enjoy a relaxing evening at the whisky and wine bar, or unwind on the garden patio. The perfect way to end a day of exploration in Nanaimo.

Convenient Location
Conveniently located just 10 minutes from Departure Bay ferry terminal, our hotel offers easy access to nearby attractions. With a fitness centre, 24-hour reception, and proximity to Nanaimo Airport, your stay will be seamless.

Experience luxury, convenience, and culinary excellence at The Grand Hotel Nanaimo. Book now for an unforgettable stay!

Important information:

Please note, guests must have their own valid credit card to make and guarantee a room reservation.

At the time of check-in, guests are required to have photo identification matching their credit card for payment of the room and taxes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YCD

Location

Guest Reviews

8.1
Based on 994 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 8.05
H
Hui • couple • ca
9
2026-10-31 • via Nuitee
T
Tania • family_with_children • de
7
Gute Lage zur Fähre
Pros:

Check-in wurde uns deutlich früher ermöglicht. Gute Lage zur Fähre. Fussläufig sind einige Restaurants erreichbar, alles andere besser mit dem Auto.
Frühstück war unkompliziert und völlig ausreichend. Sauberkeit des Zimmers war super. Lage insgesamt ruhig. Für eine Nacht für uns gut.

Cons:

Für uns war alles ok

2026-10-30 • via Nuitee
T
Tardiff • couple • ca
9
If in the area again we'll check in.
Pros:

Beautiful English setting, lovely breakfast , outdoor garden was lovely.

2026-10-29 • via Nuitee
R
Rosetta • family_with_children • ca
7
Good, older hotel
Pros:

Nice hotel with more personality than something like a Best Western, and staff were very friendly. Room was very spacious. Good location.

Cons:

Facilities are a bit dated. Bed was very soft and saggy which made it hard for two of us sleep comfortably. The continental breakfast could have been higher quality.

2026-10-28 • via Nuitee
G
Grant • couple • au
10
2026-10-27 • via Nuitee
R
Rethmeier • family_with_children • ca
10
2026-10-26 • via Nuitee
M
Mark • couple • ca
8
Great for what we needed!
Pros:

Great location, good staff. Whiskey bar

Cons:

Continental breakfast was medium

2026-10-26 • via Nuitee
V
Vladyslav • solo_traveller • ca
10
2026-10-23 • via Nuitee
K
Karen • couple • ca
9
We love staying here. Great staff, lovely atmosphere and comfy bed.
Pros:

Breakfast could have a bit more selection. I realize it's continental, and there was a good selection of pastries. Toast and bagels which was great. Hard boiled eggs an added bonus. cheese --which I know is expensive would have been an added bonus

2026-10-22 • via Nuitee
R
Randall • couple • ca
8
Great Location and Comfortable Stay
Pros:

Excellent location
Very nice staff
Secure underground parking
Amazing complementary breakfast
Unique decor so much to look at

Cons:

Slightly dated

2026-10-20 • via Nuitee
S
skyvilla1 • couple • gb
6
Was comfortable
Pros:

The hotel was very accommodating as we arrived a night early after leaving a hotel which was dire in Tofino. The receptionist Francine was lovely and very helpful.

The room was spacious and the bathroom well equipped. The bed was comfortable and as my husband had 'man flu' for a couple of days, it was needed. Underground parking was a bonus as the parking by the entrance got quite filled up.

Dinner was quite nice and was very busy. I found it odd to have a restaurant open by reception and the foyer.

It was nice if a bit old fashioned.

Cons:

There is no breakfast to speak of during the week. You need to go out for breakfast. I also needed laundry doing but the hotel doesn't do this either. I had to send it out.
No double glazing for noise which is a bit of a problem as it's right by a main road.

2026-10-19 • via Nuitee
G
Gordon • family_with_children • gb
8
Pros:

Comfy beds, clean rooms, friendly service, good location, hotel with character.

2026-10-18 • via Nuitee
F
fern • solo_traveller • ca
8
overall very comfortable place to stay
2026-10-17 • via Nuitee
G
Glenn • extended_group • ca
8
Pros:

Had a nice time with staff during an evening cocktail...

Cons:

There was a lot of apparent chaos during breakfast in the mornings...you were definitely understaffed for this event. Getting coffee, or a clean plate or a cleared off table was challenging at times.

2026-10-17 • via Nuitee
S
Sean • solo_traveller • ca
6
Old and dated but comfortable and clean with few modern amenities.
Pros:

Location away from the deplorable homeless and open drug use that is downtown Nanaimo. Close to Cactus Club, brew pubs and some good restaurants. Bed was comfortable and the rooms was very clean. Air conditioning worked but did not have a temperature thermostat. The room was quiet.

Cons:

It's getting very old, dated and worn inside. I had to take a couple meetings and do some work from the room but the desk was tiny and the chair was very uncomfortable. There was only one available plug and no USB ports.

2026-10-16 • via Nuitee
S
sabrina • couple • it
10
2026-10-16 • via Nuitee
S
Suzan • family_with_children • us
7
2026-10-14 • via Nuitee
B
Bernardo • couple • ca
7
2026-10-14 • via Nuitee
P
Patricia • solo_traveller • us
8
Pros:

Modern and beautiful

Cons:

There was an ice bucket but no ice machine. Breakfast was marginal with nothing hot. The only protein was cold hard-boiled eggs.

2026-10-14 • via Nuitee
L
leahrf123 • family_with_children • ca
10
Definitely coming back here
Pros:

Everything it was clean gorgeous interior 😍 service was great went above and away

Cons:

It was a tad hot at night

2026-10-14 • via Nuitee