Courtyard by Marriott Westbury Long Island

Convenient location, very clean. Nice staff.

Excellent location, great hotel

Today was the most ridiculous hotel experience I’ve had in my whole life by far. My wife booked this hotel months in advance on Chase Travel. Everything was normal and we’ve never received any calls or emails from Chase Travel about this confirmed booking. Then when we were checking in today, we got straight up rejected by the front desk. He told us that ‘the hotel cannot accommodate’ us due to maintenance issue (allegedly something wrong with plumbing). And he has contacted ‘Expedia’ to let us know about it and to help us relocate earlier ‘this morning’. We were dumbfounded cuz this was so out of the norm and we never even booked through Expedia. The front desk person never said a single ‘sorry’ during our conversation and he never asked if he could help us relocate to another hotel. We then looked up our Chase Travel itinerary which still said the booking was confirmed. The guy then showed us a very weird printed out email he sent to Expedia saying the hotel cannot accommodate ‘my wife’s name’ and ‘redacted name’ today due to some maintenance issues. My question is what type of plumbing problem would specifically make a hotel unavailable for two groups of guest??? What’s even more strange was that Chase Travel was completely unaware of the situation when we called them. The front desk person then briefly talked with the Chase Travel agent on the phone and completely disappeared after that. We also saw at least two different groups of guests checking in during this period of time and getting their room keys. Mind you we arrived at 4 pm which is the earliest possible time for check in. After all of this, Chase Travel told us we will get a full refund and we luckily found another hotel which still has availability. The whole situation was shocking, frustrating, and disheartening. The hotel staff was highly unprofessional as there was zero sense of accountability and no apologetic gestures. This will definitely be my last time booking a Marriott hotel… I hope my review can help more people learn about how awful this hotel is.

I usually book in these hotels… one of the worst. The price per night isn’t compatible with amenities! Price is slightly above average… breakfast not included, indoor pool very small with no jacuzzi, carpets in the hallway not clean at all, etc, etc… honestly do not recommend this place, one of the worst experiences with NY hotels.

The staff was pleasant and accommodating. The place was well kept. The room was very nice.

Lady at front desk when I came in was awesome around 4:30 pm.,customer service was excellent

Everything was good, but the breakfast. The breakfast bar where you can purchase some food close so fast i think like 10 am.

The hotel is great, the room is amazing. So overall the stay was good. However is not as great if you don't drive and the staff could be friendlier.

The location, cleanliness, and comfort. We are repeat guests

Unfortunately I had lost my physical card in between travel and they would not honor my reservation although they had no policy stating that a physical card would be necessary especially with the ability of a mobile check in. They continued to attend to other guest for 38min while i awaited assistance and requested the policy. They not only did not have the policy but also attempted to charge me for the room although I would not be staying there.