Sofitel Kunming

The warm hospitality, positive attitude, and attention to detail truly made us feel welcomed and well looked after. Thank you for the outstanding service and for making our experience at the Sofitel Lounge so enjoyable!
We had a wonderful experience at the Sofitel Lounge, thanks to the excellent service from one of the lounge staff members. The staff member was very friendly, attentive, and professional, always welcoming us with a warm smile and a genuine willingness to help.

We recently stayed at this luxurious hotel with our family, and it was truly a wonderful experience from start to finish.

Our room was large and incredibly spacious, giving everyone plenty of room to relax and feel comfortable. The floor-to-ceiling windows offered an excellent view of the city, especially beautiful in the evening when the skyline lit up.

The bathroom was also impressively large, spotless, and very well designed. Everything felt clean, modern, and comfortable, which made it easy to unwind after a long day of sightseeing.

Breakfast each morning was elaborate and offered a wide variety of options, although vegetarian and western food options were limited.

What truly made our stay special, though, was the staff. They were consistently friendly, attentive, and professional. They went out of their way to help us book a city tour, making the entire process smooth and stress-free.

Overall, we had a fantastic family stay and would highly recommend this hotel to anyone looking for comfort, luxury, and exceptional service.

I usually stay at Sofitel whenever I travel because I know what to expect. The service is usually very consistent, but every now and then a property really stands out. Sofitel Kunming was one of those.

The lobby was the first thing that blew me away. The ceiling must be four or five stories high, with a huge red sculpture rising from the floor all the way to the ceiling before stretching across to the other side of the building. It’s hard to describe, but it gives the whole place a really grand feeling.

There’s also a nice indoor swimming pool.

The room isn’t the newest in terms of design, especially the wooden wall décor, but it’s very well maintained. The marble flooring at the entrance and the marble floor and walls in the bathroom still make it feel luxurious.

One thing I really appreciated was the staff. Most of them could speak English, or at least understood enough for simple conversations. It made everything a lot easier, from check-in to asking a few questions during my stay.

I also liked the Lanvin bathroom amenities. Nice little touch for a French hotel brand.

I was lucky enough to get a complimentary upgrade to the 39th floor. The view isn’t spectacular, but it’s still nice seeing Kunming from that height, especially at night.

Breakfast is served on the 49th floor, and the view alone is worth getting up for. The buffet is huge, with the stations laid out in a big circle that almost wraps around the whole restaurant. There was plenty of food, but the selection leaned heavily towards Chinese dishes. I would’ve liked a few more Western options, especially an egg station and bacon. Nothing deal-breaking though. Sofitel is usually my first choice when I travel, so I probably judge it a bit more harshly than other hotels.

Overall, this is a luxurious hotel even though it’s not right in the city center. The impressive lobby, comfortable rooms, friendly staff, and reliable Sofitel experience made it a really enjoyable stay. I’d happily stay here again if I’m back in Kunming.

Very well appointed luxury hotel
excellent staff
huge breakfast great range of excellent food - very fresh food
excellent kitchen

We were on 38th floor and the view was amazing. Even if you had a lower floor, breakfast at 49th floor was just unreal. Service is perfect. They say yes to every reasonable request we made, and extremely efficient.

This is a follow up to my preliminary review written on 11th June, the second day of my 9D8N stay, which has since been removed to allow for this detailed review.

As an Accor Platinum member, my room was upgraded to Club Floor level, with additional room benefits. My other family member, also a Platinum member, also enjoyed a similar upgrade.

As stated in my previous review, we had a very pleasant check in experience, As a matter of fact, my positive experience with Sofitel Kunming started even before arrival, when I got in contact with Mr Lemon Ji re our rooms arrangement requests. Lemon responded promptly in a positive manner and even accommodated our very late changes subsequent to our initial request.

As we were eligible for Executive Lounge access, most of our requests for assistance and services were channelled through the lounge team members, like Gary, Larnes, and Nian, who were always friendly and serve with enthusiasm. Having said that, I must add that the hotel front desk is always well-staffed and all staff members were efficient and friendly during our brief encounters.

We had breakfasts daily at the L49 restaurant and were always greeted cheerfully by a trainee/intern in the name of Olivia. I am sure she will have a great future in the hospitality industry. The dish offerings in my opinion were geared towards local tastes and options. Unfortunately I had not been able to sample enough premium western/international dishes to push me over for a lunch/dinner international buffet as first contemplated.

In terms of dining experience, we were really impressed with the food options and services at Le Chinois, on which I have submitted a separate review.

I would also like to make a special mention of the unsung heroes - the housekeeping team. I believe they work as a team so it may not be fair to quote just a few names. However, both I and my family member in another room of the same floor were very impressed with the quality and promptness in housekeeping services and responses.

As for the lounge experience, it certainly serves well as an oasis, with its comfortable seatings and gorgeous view, for relaxing and unwinding after venturing out sightseeing. However, it would help to elevate the lounge standard (and properly reflects the hotel's 5-star status) with the offering of some premium (rather than the most basic) drink choices. I had been declined a request for a Chamomile tea during the afternoon tea session, which was quite disappointing. Also, the dish offerings during the happy hour sessions also got a bit repetitious after a few days.

I hope the hotel management will empower its lounge service team to go beyond the pre-set scope (of standard offerings) to accommodate reasonable requests from its guests (elite or otherwise).

Good experience stay at Sofitel & free room upgrade service & value of money!

Good ambience, good breakfast & good service from hotel staffs.

It’s an exceptional experience checking in and staying at Sofitel Kunming. Front desk And bell boy services were superb and welcoming. All interactions with front desk staff and those at the Executive Lounge were so pleasant and delightful. Enquiries and requests were all met with great enthusiasm. Look forward to a continued happy stay in the next few days.

I had a truly wonderful stay at Sofitel Kunming. The hotel is elegant, comfortable, and offers a perfect blend of luxury and local culture. My room was spacious, well-maintained, and provided a beautiful view of the city.
What made my stay especially memorable was the outstanding service from the staff. I would like to express my sincere appreciation to Ning and Larmes for their exceptional hospitality. They were professional, attentive, and always ready to assist with a warm smile.
I was particularly impressed that Ning could speak Thai, which made communication very easy and comfortable for me as a Thai guest. Her friendliness, patience, and willingness to help made me feel truly welcomed throughout my stay.
The breakfast was excellent with a great variety of international and local dishes, and the Executive Lounge provided a relaxing atmosphere with excellent service.
The hotel's location is also very convenient for both business and leisure travelers. Overall, my experience exceeded all expectations, and I highly recommend Sofitel Kunming to anyone visiting Kunming.
A special thank you to Ning and Larmes for making my stay so enjoyable and memorable. I look forward to returning to Sofitel Kunming in the future.

The atmosphere is great, the staff are lovely. Ning Sun and Lermes Qiu are very friendly. Highly recommended. ห้องสวย สะอาด อยู่ในกลางเมืองคุนหมิง เดินทางสะดวก ใกล้รถไฟฟ้า เเนะนำใครต้องการมาพักผ่อน หรือ มีดิลธุรกิจ แนะนำ เพราะเล้าจ์ สามารถนั่งคุยธุรกิจ

ロケ

A stylish hotel backed up by substance (excellent service etc.) is always a pleasure to behold.
Thanks to Amy (reception) and Pony (concierge) and the rest of the team for their exceptional hospitality. Had the most comfortable sleep and mattress here in Sofitel in all of my 21-day trip in Yunnan, having stayed at Four Points, Pullman, IHG.
Breakfast is one of the most extensive I've had in a hotel of this category. An improvement for breakfast would be for the small pot noodle - to be fully cooked for better taste instead of have the guest add the condiments themselves.
Foodies who want recommendations, Pony is the person to ask. He lives in the area.
Would return to Sofitel Kunming.

酒店豪华，干净，服务周到，真心对待顾客。wentoutofthewaytohelpmemakebookingsandprovidemeticulousservicetocatertofamilymembers.远看服务好，近看服务好，服务果然好，果然服务好！willcomebacktostayagain. Amazing services, good for family and couples. The lounge is good, with free flow alcohol. 食物因有尽有，美味，服务员贴心周到

Ambience and decoration was great, along with very good service. Visited the executive lounge and service was great too :)

L’hôtel n’est pas directement vers le centre « touristique » mais il reste très bien placé à seulement 10mn en didi et vous avez vraiment un bon confort. Nous avons eu la chance d’être surclassé, la chambre était très grande et confortable. Le petit déjeuner avec beaucoup de choix (plus limité en sucrée qu’en salée). Nous avons en plus tester le buffet dîner du soir qui était très beau pr un prix plus que raisonnable (équivalent de 35 euros par personne). À l’accueil vous trouverez du personnel parlant un peu anglais et c’est très agréable.

Exceptional service, comfortable room, breakfast spread has great variety. Heidi the on-duty manager was very helpful.