Hyatt Place Washington DC/Georgetown/West End

Hotels
•
Hyatt Place
8.8 (1947 reviews)
2121 M Street NW , Washington , us
+12028382222

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Negative breakfast experience

Categories

Cleanliness
8.38
Several reviews mentioned cleanliness positively, but there was also a negative mention regarding burnt carpet, impacting the score.
Service
9.35
The staff received multiple commendations for being friendly and helpful across several reviews.
Location
9.39
Consistently praised for its proximity to restaurants, attractions, and transportation.
Room Quality
8.84
Rooms described as comfortable and spacious; however, the smell issue in one instance affects the perception.
Amenities
8.37
Some amenities were appreciated, but the absence of free bottled water and issues with breakfast affected the score.
Value for Money
8.83
General sentiment indicates good value, though several guests have suggested improvements on certain services.
Food and Beverage
8.38
Breakfast received a mix of positive and negative feedback, influencing the overall rating.
Overall Experience
8.85
Overall experiences were mostly positive, though some specific issues brought the rating down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:08

Property Description

Luxurious Amenities
Experience top-notch amenities including a fitness centre, indoor pool, and an on-site restaurant. Stay connected with free WiFi throughout the property and enjoy the convenience of private parking.

Comfortable Accommodations
Relax in well-appointed rooms featuring a TV, seating area, and a private bathroom. Pamper yourself with complimentary toiletries and a hairdryer for a comfortable stay.

Convenient Location
Located in the heart of Washington DC, our hotel is close to Phillips Collection and the White House. With Ronald Reagan Washington National Airport just 6 km away, your travels are made easy.

Book your stay at Hyatt Place Washington DC/Georgetown/West End for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 1947 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
A
artur • family_with_children • pl
8
Pros:

Wszystko w standardzie, także śniadanie (amerykańskie :-))

Cons:

Cena, której nawet nie usprawiedliwiają przypadające na dzień pobytu urodziny Donalda Trumpa :-)

2026-07-11 • via Nuitee
H
Haugen • family_with_children • no
10
Central location, super breakfast, newish hotel clean and nice, friendly staff
2026-07-10 • via Nuitee
S
susan • couple • us
9
It was fine.
Pros:

The front desk staff was extremely helpful

Cons:

The room was not as expected. It was in a corner with a small window. I thought I had reserved a room in a Hyatt closer to the national mall only to find out it was not the one I wanted.

2026-07-09 • via Nuitee
H
Hazel • family_with_children • us
9
Peaceful, convenient, and exceeded expectations
Pros:

The front desk staff was very helpful, attentive, and welcoming throughout our stay. They were accommodating when the room we booked was not available (not their fault). The parking attendant was especially friendly, always smiling and greeting customers with a warm attitude. The rooms were spacious, clean, and comfortable. The breakfast was great with a variety of options, even gluten-free. The location was excellent—just one mile from the White House—and it was easy to get around and visit many of the area's attractions.

Cons:

I have no complaints about the hotel...it was all around a great experience.

2026-07-08 • via Nuitee
J
JEAN-DIEGO • family_with_children • ch
10
Super emplacement, propre et moderne
Pros:

La propreté des chambres, le petit dej et le personnel

Cons:

Rien, tout était super

2026-07-08 • via Nuitee
V
V • solo_traveller • us
8
Good location. Nice staff.
Pros:

AC worked well. House keeping was exceptional. Good location.

Cons:

Should have free breakfast for the price. Unfortunately our pull out bed may have had bedbugs.

2026-07-07 • via Nuitee
O
OSNAT • solo_traveller • il
8
Pros:

חדר גדול, נקי

Cons:

המיקלקחת דורשת תחזוקה

2026-07-07 • via Nuitee
L
Luis Felipe • extended_group • pe
10
Hermoso lugar
Pros:

Todo el hotel está muy bien, la ubicación está en un barrio muy lindo

Cons:

Todo muy bien

2026-07-07 • via Nuitee
R
Roberta • solo_traveller • us
8
2026-07-06 • via Nuitee
T
Thomas • family_with_children • no
9
2026-07-06 • via Nuitee
Y
Yasmin • family_with_children • ae
9
2026-07-04 • via Nuitee
F
Fossheim • family_with_children • no
10
Pros:

The location was very good. Close to walk into George Town and also close to metro.

2026-07-03 • via Nuitee
R
Rajesh • couple • us
6
2026-07-03 • via Nuitee
N
Nikolaos • family_with_children • gr
9
Good value at great location
Pros:

I would have expected a booking rating of 8.6 for this hotel. It had everything we needed, great location, good size room and above average breakfast

Cons:

The breakfast being served on normal / not paper plates.

2026-07-02 • via Nuitee
L
Leanne • family_with_children • us
8
2026-07-02 • via Nuitee
S
Saule • family_with_children • kz
9
В целом отель хороший для кратковременных поездок
Pros:

Расположен отель в хорошем месте! Нет шума, суеты!

Cons:

Нас было трое , при размещении так и указано было! Но для сына которые спал на диване, не было одеяла! Укрывался только простыней! В это время в городе было дождливо, и в комнате было прохладно!

2026-06-29 • via Nuitee
A
Alana • solo_traveller • be
8
Great location, comfortable stay
Pros:

Great location near Foggy Bottom and Georgetown. Spacious rooms, attentive staff, nice choice of hot and continental breakfast.

Cons:

Had a street facing street but no privacy curtains - only fully open or blackout roll-down blinds. Plastic plates and cutlery at breakfast.

2026-06-29 • via Nuitee
P
Philippe • family_with_children • fr
9
Pros:

La prestation de l'hotel

Cons:

La qualité du restaurant,
L'emplacement de la chambre sur la rue principale avec tous les bruits la nuit

2026-06-29 • via Nuitee
R
RAN • solo_traveller • il
8
Pros:

The stuff, the room, the bads and the entire hotel was very good

2026-06-23 • via Nuitee
S
Sehri • family_with_children • tr
1
Very disappointing customer service and communication
Pros:

Room was good size

Cons:

Be careful with payments at this hotel.
I paid for my stay in full through Booking.com before arrival. However, my credit card was charged again at the hotel, resulting in what appears to be a duplicate payment.
I have been requesting a refund for over a month and have sent numerous follow-up emails, but I have not received any response, update, or refund from the hotel.
As a result, I have had to seek assistance from Booking.com, which is currently helping me recover the money that was charged twice.
Very disappointing customer service and communication. I would advise guests to carefully check their payment records and credit card statements.

2026-06-23 • via Nuitee