Hyatt Place Washington DC/Georgetown/West End

Hotels
•
Hyatt Place
8.8 (1992 reviews)
2121 M Street NW , Washington , us
+1 202-838-2222

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Negative breakfast experience

Categories

Cleanliness
8.38
Several reviews mentioned cleanliness positively, but there was also a negative mention regarding burnt carpet, impacting the score.
Service
9.35
The staff received multiple commendations for being friendly and helpful across several reviews.
Location
9.39
Consistently praised for its proximity to restaurants, attractions, and transportation.
Room Quality
8.84
Rooms described as comfortable and spacious; however, the smell issue in one instance affects the perception.
Amenities
8.37
Some amenities were appreciated, but the absence of free bottled water and issues with breakfast affected the score.
Value for Money
8.83
General sentiment indicates good value, though several guests have suggested improvements on certain services.
Food and Beverage
8.38
Breakfast received a mix of positive and negative feedback, influencing the overall rating.
Overall Experience
8.85
Overall experiences were mostly positive, though some specific issues brought the rating down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:08

Property Description

Luxurious Amenities
Experience top-notch amenities including a fitness centre, indoor pool, and an on-site restaurant. Stay connected with free WiFi throughout the property and enjoy the convenience of private parking.

Comfortable Accommodations
Relax in well-appointed rooms featuring a TV, seating area, and a private bathroom. Pamper yourself with complimentary toiletries and a hairdryer for a comfortable stay.

Convenient Location
Located in the heart of Washington DC, our hotel is close to Phillips Collection and the White House. With Ronald Reagan Washington National Airport just 6 km away, your travels are made easy.

Book your stay at Hyatt Place Washington DC/Georgetown/West End for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1992 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
A
Amedeo • family_with_children • it
9
2026-07-26 • via Nuitee
B
Beatta45 • Friends getaway • Warsaw, Mazovia Province, Central Poland
8
A memorable stay
Pros:

The room was spacious and pleasant. Comfortable beds, clean bathrooms. Friendly staff particularly ONAMICA - was very helpful, she volunteered to help us with our shopping and luggage and was incredibly kind.

2026-07-25 • via Tripadvisor
D
doci100 • Family
10
Perfect cozy place for vacay in Washington
Pros:

Wonderful hotel, everything clean, fast wi-fi, indoor pool to chill - perfect stay. We also got a lot of help from the personnel, namely Onamica was so kind to us!

2026-07-25 • via Tripadvisor
V
Valéria • family_with_children • br
10
Local excelente, instalações, atendimento, conforto e café da manhã nota 10
Pros:

Tudo muito limpo e confortável!

Cons:

Tudo estava excelente!!!

2026-07-25 • via Nuitee
J
jazmin • family_with_children • us
7
Pros:

I enjoyed the cleanliness of all facilities. The receptionist that worked the afternoon shift on Friday her name starts with an O was soooo respectful welcoming sweet and funny. I drove 5 hours from New York and she was so pleasant it turned our energy around.

Cons:

The male associate that was in charge of breakfast Sunday morning was super rude and made my mother feel uncomfortable. We went to breakfast and my mother was the only one eating so i told the attendee my room number and the number one for how many were eating. He assumed (which made sense) my mother was by herself and while she was walking behind me, not knowing i told him one not two were dining; he kept just saying good morning good morning good morning my mother could not understand the aggression and walked away i then proceeded to let him know she didn’t understand and thought i gave all the information. He was dismissive and rude. He shouldn’t be dealing with clients if he is incapable of speaking to them with grace and respect!

2026-07-25 • via Nuitee
M
Mervyn • family_with_children • gb
9
Pros:

Large room with sofa bed (3 beds in total). Excellent breakfast

Cons:

Breakfast finished at 9am

2026-07-24 • via Nuitee
Y
yancK5219OW • Friends getaway
10
xceptional Stay with Outstanding Hospitality
Pros:

Exceptional Stay with Outstanding Hospitality

We had an absolutely wonderful stay! This was by far the best hotel experience we've had in the United States.

We were two moms traveling with two children, and the room was incredibly spacious, spotless, and comfortable. The kids absolutely loved it and had a fantastic time throughout our stay.

We arrived before the official check-in time, and Onamica was exceptionally kind and thoughtful. Seeing that we were traveling with children and several suitcases, she generously arranged an early check-in as soon as a room became available. This gave us plenty of time to explore Washington, DC that afternoon. She even prepared delicious snacks for the children, which was such a thoughtful gesture and made us feel truly welcome.

Breakfast each morning was excellent, with a wide variety of fresh and delicious options.

Overall, our stay exceeded all expectations. We will definitely choose this hotel again the next time we visit Washington, DC. A heartfelt thank you to Onamica and the entire team for your warm hospitality and outstanding service. You made our trip even more memorable!

2026-07-23 • via Tripadvisor
Y
Yan • extended_group • us
9
Lovely, the kids loved the room which is a large and clean
Pros:

Food are great, the breakfast is fresh and good

Cons:

No

2026-07-23 • via Nuitee
C
Caren • family_with_children • us
10
Definitely a place for easy access to various museums and sightseeing places
Pros:

breakast was good but the highlight of our stay was the location and our concierge staff Zafar. He was acccomodating and a delight!

Cons:

Enjoed everything the facilities had to offer

2026-07-23 • via Nuitee
5
578ezzeldeenm • Business
10
Excellent
Pros:

I would like to thank Onamica, thr front desk employee she was very respectful and kind

2026-07-22 • via Tripadvisor
J
Jason • family_with_children • de
9
Pros:

Location and clean

Cons:

All good

2026-07-22 • via Nuitee
D
Dora • family_with_children • hu
10
2026-07-22 • via Nuitee
E
edgarpatrickl • Business
10
Quick early check in!
Pros:

Had the best early check in experience at a Hyatt property after arriving early in the morning to beat the storms this afternoon. Onamica checked me in with an available room, talked about the property and its amenities, and had me on my way in less than 5 minutes so I could jump on some calls. Thank you for the great start to my work trip.

2026-07-21 • via Tripadvisor
K
Karim • family_with_children • fr
9
Hôtel de qualité bien placé
Pros:

Emplacement idéal très bon hôtel

Cons:

Rien

2026-07-21 • via Nuitee
M
Monika • family_with_children • pl
9
Good for families, nice location and nice staff.
Pros:

Location, clean, nice staff

Cons:

Breakfast- it wasn’t to much options for Europe people like ham, cheese, vegetables

2026-07-21 • via Nuitee
J
joeyhD5593ED • Friends getaway
10
Onamica’s a gem
Pros:

Onamica went above & beyond, providing access to a quiet area within the hotel as I was originally trying to work from the hotel lobby while exchange students were checking in. Thank you, Onamica!

2026-07-20 • via Tripadvisor
A
Alejandro Turgeman • solo_traveller • co
8
Pros:

VERY GOOD IN GENERAL!!

Cons:

PLASTIC DISHES AND CUTLRY IN BREAKFAST

2026-07-20 • via Nuitee
Y
Yasmin • family_with_children • ae
9
2026-07-19 • via Nuitee
M
Marco Felipe • couple • cl
9
Excelente Lugar
Pros:

Ubicacion

Cons:

El café del desayuno. Muy malo

2026-07-19 • via Nuitee
J
Janine • couple • us
7
2026-07-19 • via Nuitee