Hyatt Place Washington DC/Georgetown/West End

Hotels
Hyatt Place
8.8 (2110 reviews)
2121 M Street NW , Washington , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Negative breakfast experience

Categories

Cleanliness
8.38
Several reviews mentioned cleanliness positively, but there was also a negative mention regarding burnt carpet, impacting the score.
Service
9.35
The staff received multiple commendations for being friendly and helpful across several reviews.
Location
9.39
Consistently praised for its proximity to restaurants, attractions, and transportation.
Room Quality
8.84
Rooms described as comfortable and spacious; however, the smell issue in one instance affects the perception.
Amenities
8.37
Some amenities were appreciated, but the absence of free bottled water and issues with breakfast affected the score.
Value for Money
8.83
General sentiment indicates good value, though several guests have suggested improvements on certain services.
Food and Beverage
8.38
Breakfast received a mix of positive and negative feedback, influencing the overall rating.
Overall Experience
8.85
Overall experiences were mostly positive, though some specific issues brought the rating down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:08

Property Description

Luxurious Amenities
Experience top-notch amenities including a fitness centre, indoor pool, and an on-site restaurant. Stay connected with free WiFi throughout the property and enjoy the convenience of private parking.

Comfortable Accommodations
Relax in well-appointed rooms featuring a TV, seating area, and a private bathroom. Pamper yourself with complimentary toiletries and a hairdryer for a comfortable stay.

Convenient Location
Located in the heart of Washington DC, our hotel is close to Phillips Collection and the White House. With Ronald Reagan Washington National Airport just 6 km away, your travels are made easy.

Book your stay at Hyatt Place Washington DC/Georgetown/West End for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 2110 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
M
Maciej family_with_children pl
1
Cons:

Wbrew warunkom rezerwacji Hotel obciążył moją kartę kredytową opłatą za śniadanie. Śniadanie miła być w cenie rezerwacji i tak zostało też potwierdzone przez pracownika recepcji podczas meldowania się. Niestety po powrocie do Polski Hotel zają moje środki tytułem śniadania i nie oddaje je. Moim zdaniem Hotel nie jest wiarygodny i działa wbrew ustaleniom.

2026-08-29 via Nuitee
A
Adam family_with_children gb
10
2026-08-29 via Nuitee
D
Danielle solo_traveller us
5
Could have been better!
Pros:

The BREAKFAST, POOL, GYM & Front Lounge Area.

Cons:

The location (wedged in between other buildings) and my windows faced the front of the hotel and a main street. The bar/restaurant area had a nice menu but there was no one to greet you or serve you.

2026-08-29 via Nuitee
S
Sushila family_with_children np
10
2026-08-29 via Nuitee
0
0nikolac Friends getaway
10
Wonderful staff in Washington
Pros:

Very friendly and hospitable staff, especially Onamica on the front desk. Was a lovely stay.

2026-08-28 via Tripadvisor
S
Stéphan family_with_children be
10
Super hébergement bien situé avec un petit-déjeuner au top !
Pros:

Chambre familiale spacieuse et bien équipée.
Le petit-déjeuner était fantastique, varié, complet, bien garni avec un choix de boissons, de fruits et autres...
Il est bien situé pour visiter Washington D.C.
Le personnel était agréable.

Cons:

Rien

2026-08-28 via Nuitee
K
Kojo solo_traveller us
10
2026-08-27 via Nuitee
A
AVI solo_traveller il
9
Pros:

ממוקם במרכז ג'ורג'טאון. ארוחת בוקר מצויינת, כל מה שצריך בבית מלון.
נמצא במרחק 5 דקות מתחנת הרכבת.
מול המלון יש תחנת דלק ואפשר להצטייד בדברים בסיסיים.

2026-08-27 via Nuitee
M
Mariusz solo_traveller pl
10
2026-08-27 via Nuitee
J
Jinghui extended_group cn
3
2026-08-27 via Nuitee
M
Monika solo_traveller cz
10
Pros:

Snídaně, pokoj

Cons:

X

2026-08-27 via Nuitee
R
ravinders620 Business
10
Best service experience.
Pros:

Marina was very good. She had best hospitality and very humble. And Lavelle, the assistant manager was very good. She helped me a lot too. I will definitely come back soon and meet you.

2026-08-26 via Tripadvisor
D
dawnells2017 NONE
6
Just an ok stay
Pros:

Shower need a showerhead that stays in place and not only spray to the side and it is always falling down. The water pressure was too low to get a decent shower and the shower was very small. Loved the size of the room and bathroom but we got to look at the dirty side of the building and the room was dark. We paid too much money not to get a decent view. It would be nice to have a microwave available for guests who request it. The lady at the breakfast area was not very pleasant and the housekeeper promised to bring bed linen but we had to ask twice before we got them.

2026-08-26 via Tripadvisor
A
Andrea family_with_children hu
7
Clean, functional hotel in a good location, but noisy ventilation and an inflexible room arrangement that cost us an ext
Pros:

Clean and functional hotel in a relatively good location. The area felt safe, with plenty of restaurants and cafés nearby. The Metro was about an 8–10 minute walk away. The breakfast was also quite good and perfectly adequate. We also appreciated being given a complimentary late check-out until 2 PM in the end.

Cons:

The reception staff were not particularly helpful. When we arrived, we asked if our four-person room could be changed to two double rooms. This was not allowed, so we had to keep the four-person room and pay for an additional double room. As a result, we had to pay an extra $92 compared with what two double rooms would have cost.

The ventilation system in the room was extremely loud. We essentially had to choose between turning it off and having peace and quiet, or keeping it on and dealing with the constant noise.

The hotel initially also refused to offer a late check-out, although fortunately they eventually provided a complimentary late check-out until 2 PM.

2026-08-26 via Nuitee
M
Manolo family_with_children es
8
2026-08-26 via Nuitee
B
Beatriz family_with_children us
10
2026-08-26 via Nuitee
S
Sandra family_with_children co
9
Pros:

El desayuno es completo, casi ningún hotel en Washignton ofrece desayuno y es una ventaja no tener que salir a buscarlo.

Cons:

La habitación era interna y daba justo al lado de unas oficinas

2026-08-26 via Nuitee
M
marta family_with_children ro
10
Excellent hotel, large, modern and clean rooms.
Pros:

Large and very clean room and bathroom. Comfortable beds. The room is modern, well appointed, with everything necessary in it. Lovely neighbourhood. Very good breakfast although limited options and no veggies at all.

Cons:

Shades at the window open only horizontally.

2026-08-26 via Nuitee
G
GrandTour54517421839 Family
10
Great Hotel Room with Friendly Staff
Pros:

I checked in on 24th August at Hyatt Place DC/Georgetown with my parents.

Marina at the front desk was very welcoming and catered to all our needs. The rooms are well maintained and this hotel holds up to the standard that one expects from Hyatt. Love my stay here

2026-08-24 via Tripadvisor
C
Christopher solo_traveller us
10
2026-08-24 via Nuitee