The Wash & Tope

It was dreadful.
Poor quality room, cheap furniture, worn stained carpets, black grouting in shower, peeling paint, communal areas shocking. Ripped wall paper. Substance on toilet seat.
When I complained, was told next time he would charge me three hundred pounds

Being required to write my bank details, inc the 3digit security number, on paper checkin form in the bar, which staff could read. Is this legal? Shower pan leaked; 40 min wait for burger and chips. Tatty paintwork on room doorframe.

The rooms were clean but dated. The bathroom could do with an update.

N/a

Rooms were quite noisy, doors slamming etc. Only one small shaving mirror, could definitely do with more!

Nothing

The property needs money spending on it. Very tired and worn.
The room was in need of complete redecoration. It was filthy, hadn’t been cleaned properly at all, for sometime I would say. Damaged and stained furniture, towels with holes in, shower was filthy, so didn’t use. Ceiling fan thick with dust. Bathroom washbasin didn’t drain properly. Thick dust and hairs everywhere.

Breakfast service

No complaints, it was 10/10

Bit disappointed in lack of gluten free bread etc at breakfast for a slice of toast, but they did a good gluten free cooked breakfast.

The pub below was a little noisy.

We were genuinely shocked by the condition of Room 1 and could not believe it was being offered to paying guests at £91.80 per night. My partner and I simply sat there looking at each other in complete disbelief, struggling to understand how Room 1 could possibly have been considered acceptable for paying guests.

We left within an hour because the room was dirty, unhygienic and completely unacceptable. The carpet was badly stained, sticky underfoot and smelled unpleasant. There was dust around the curtains, architraves and skirting boards, bird mess on the window, stains on the lampshade, and the bathroom mirror had not been properly cleaned. The bin still contained rubbish left by a previous guest.

The worst part was the bed. There were no mattress or pillow protectors, and the mattress had visible brown staining. It looked so unhygienic that we did not feel comfortable sitting on it, never mind sleeping on it. Quite honestly, the mattress looked as though it needed a Viking burial and to be burned at sea rather than another guest being expected to sleep on it.

There was also no headboard, the bathroom shaver pull cord did not work, and the toilet could not be flushed unless the seat was put down first. These were not minor cosmetic faults. They showed that the room had not been properly cleaned, inspected or maintained before being handed over to guests.

What made the situation even more insulting was that our card details were taken in case we caused any damage. Considering the state the room was already in, that felt like taking the absolute mickey. The establishment appeared more concerned about protecting itself from possible damage than ensuring the room was clean, hygienic and fit for occupation.

I later found photographs posted by a previous guest which appeared to show Room 1 and the same problems. That left us questioning how long these issues had been present and why the room was still being allocated to paying guests.

Would of loved a cooked breakfast in the price but as I set out in the morning early didn't really matter.

Cannot think of anything

No, no problems

Nothing really it was perfect for what we wanted