Hilton Garden Inn Sunderland

Hotels
Hilton Garden Inn
9 (3108 reviews)
Vaux Brewery Way , Sunderland , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Helpful staff
Clean environment
Convenient location
Excellent food
Cons:
Cleanliness issues
Room discomfort
Service inconsistencies

Categories

Cleanliness
8.46
Several reviews mention cleanliness positively, but there were issues with dirty carpets and overall cleanliness was reported below standard.
Service
9.43
Staff were often described as very helpful and friendly, contributing positively to the overall experience.
Location
9.47
Multiple reviews praised the location as convenient and in a great area.
Room Quality
8.42
Mixed sentiments with positive comments about spaciousness and cleanliness but noted issues like lack of ceiling lights and air conditioning.
Amenities
8.95
Amenities received mixed feedback, with some positive points about cleanliness and comfort but also some complaints like lack of charging points for EV.
Value for Money
8.91
A few guests felt that the value was good, but some reported issues with mattress comfort and non-complimentary water despite paying more.
Food and Beverage
9.46
Breakfast and restaurant food received high praise, especially from guests with dietary needs.
Overall Experience
8.93
Overall, guests had a good experience but noted specific issues that affected their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:44

Property Description

Convenient Location
Situated next to the Stadium of Light, Hilton Garden Inn Sunderland is a short walk from the city centre and a quick drive to the beautiful beaches of Roker and Seaburn.

Modern Amenities
Enjoy free WiFi, on-site grill restaurant and bar, complimentary parking, and a 24-hour fitness centre during your stay at Hilton Garden Inn Sunderland.

Delicious Dining Options
Indulge in freshly prepared breakfast, American cuisine at the Karbon Grill restaurant, and grab drinks or ready-to-cook meals from the on-site shop for a convenient dining experience.

Ready to experience comfort and convenience at Hilton Garden Inn Sunderland? Book your stay now!

Important information:

Please note that maintenance work on the front doors and a small area of the restaurant will be carried out from the March 17, 2026 to March 27, 2026.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCL

Location

Guest Reviews

9
Based on 3108 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 8.93
J
Jamie Robertd couple nz
3
Cons:

Paid fir park8ng but still got a parking ticket sent email requesting help but getting no response

2026-08-08 via Nuitee
S
Sabrina solo_traveller it
10
2026-08-07 via Nuitee
I
ildiko couple gb
4
2026-08-07 via Nuitee
S
Snape solo_traveller gb
7
2026-08-06 via Nuitee
M
MANZANO solo_traveller gb
10
2026-08-06 via Nuitee
A
Asiya solo_traveller gb
6
Just minor issues however good overall room and location
Pros:

Fairly clean room, toilet, bath tub and sink were clean. I had a good nights sleep,wasnt noisy

Cons:

The pillow behind the front one looked like it had been used and was out of shape, I am just looking into the fine details there were very tiny little bits of particles what looked like someone has been on the bed sheet beneath so I slept on the quilt. Correct this then you have given the perfect stay.
At first I asked for a refund as I wanted to go elsewhere, this was not available when I rang so I just decided to go stay which I don't regret however the man on the phone with an accent when I said OK if there's no refund il just stay he didn't end the call with any words.

2026-08-05 via Nuitee
V
Vicky solo_traveller gb
8
2026-08-05 via Nuitee
V
Vicky solo_traveller gb
8
2026-08-05 via Nuitee
D
dave couple gb
8
Good location and breakfast but new bedroom carpet a must!
Pros:

Easy access and parking. Nice walk past the stadium over bridge and into town. Breakfast was good.

Cons:

Although the room was clean, the carpet in the bedroom had multiple stains from spills and looked awful. This is obviously no reflection on the housekeeping staff who can only clean what was there.

2026-08-04 via Nuitee
J
Judith couple gb
10
Very relaxed and comfortable stay
Pros:

Booked late due to emergency arrived around 11pm.System was down no record of our booking,Staff were working under pressure but still found us a room .
Room very nice clean and comfortable no complaints.

Cons:

No negatives

2026-08-03 via Nuitee
C
Carla couple gb
10
Very comfortable and enjoyable.
Pros:

Friendly and accommodating clean good size room.

Cons:

Clean and welcoming

2026-08-03 via Nuitee
L
louise solo_traveller gb
9
2026-08-03 via Nuitee
G
Gerald family_with_children gb
10
2026-08-02 via Nuitee
L
LPatz92 family_with_children gb
10
Great stay in Sunderland
Pros:

The location was very handy for where we needed to be, the beds were great and the amenities in the room were wonderful.

Cons:

There isn’t much signage up for parking so we didn’t know where to go when we first arrived or how to pay for it and get a discounted rate. Other than that there are no complaints

2026-08-02 via Nuitee
G
grace solo_traveller gb
10
2026-07-25 via Nuitee
S
Simon solo_traveller gb
9
Nice hotel
Pros:

Easy to get to location

Cons:

The stadium adjacent to the property lol

2026-07-23 via Nuitee
S
Stephen couple gb
9
Great
Pros:

We didnt have breakfast but everything eas great

2026-07-23 via Nuitee
J
Jenny solo_traveller gb
10
2026-07-23 via Nuitee
M
maccu50 Solo travel Liverpool, Merseyside, England
6
Could do with a serious upgrade
Pros:

Not something I usually do but went solo to this hotel where I have stayed before with my family
Room was on the 3rd floor which was ok
Room was drab and dull and smelt musty - not pleasant
Could do with an update through out

2026-07-20 via Tripadvisor
R
Robert couple gb
9
Lovely airy entrance, friendly staff and dog friendly
Pros:

Very welcoming staff. Although check in was from 15.00 we arrived early at 13.00 and was checked in immediately. Had previously asked for ground floor twin room as we had a dog and that was what we got. Had to pay extra for our dog but he was made welcomed and made a fuss of.

Cons:

N/A

2026-07-19 via Nuitee