Titchwell Manor Hotel

Hot tub had seen better days

Everything was good

Our bathroom floor hadn't been cleaned, we complained and it was done. The food wasn't value for money. Not much choice and small portions. The staff kept getting orders wrong. We were disappointed our room was outside, we got wet going to the main hotel to eat.

Management non existent
Broken lock meant no access to room for over 4 hours we had a promise that we would hear from the hotel regarding our experience, this hasn’t happened and they have ignited messages sent after checkout

The room cleanliness could have been to a better standard

nothing

Could have done with a blind on the small rear window

Room was small and cramped. The sofa at the end of the bed with a table to side left a small space to get to the bed. Toilet paper was not replenished after first night(room was attended to) second night and only one bath towel was left. We came across what looks like 2 local builders(men) coming out of our room that had apparently been making the bed. On 3 mornings not once was a hoover used. Toilet was not clean. Bed was awful. Too old and soft - we were both pulled into the middle. Dreadful
Old pillows. There was a pungent smell in our room that smelled like chicken stock. Was there morning noon and night. Could be because it was above the kitchen but not good. We had 1 over priced meal in the restaurant. Worst cooked steak I have had. Was clearly a frozen steak. Staff forgot about the dessert order and we had to ask again. Cooked breakfast was not hot and on all 3 days the sausages were undercooked and still pink on the inside. Extractor fan in shower room did not work.no air-con in the room just an old office fan.there was a soiled tissue between the bed head and table that was never removed despite the room being attended to each morning.

Service and supply if all options at breakfast

We were in a chalet/room 20. Gloomy room with virtually no views and poor furniture layout (sofa at bottom of the bed facing the TV on the wall about 5 feet away). Dust on top of the headboard. Shower worked fine, but again very gloomy and closed in. Hotel itself interior spaces were dated and bleak. The reality of it all did not match the pictures. Staff were nice, but not a good look when the guy at reception later on becomes the waiter at dinner. Poor english breakfast - hard fried egg, dry black pudding, bacon slices still stuck together from the pack. Dinner was a ridiculous price (£120 for starter + main for 2 with Pint and a half + 2 x small wines) - meal quality poor.

Nothing to dislike

The service in the restaurant wasn't very swift, waited 45 minutes between starter and main course. Once the food arrived it was delicious. And unfortunately had to send breakfast back as it was cold. It was replaced and again was lovely. The staff in restaurant appeared very young and possibly inexperienced

The booking options presented by 'booking.com' are limited. Had we booked direct with the hotel we might have had a better idea of what was available.
Our two rooms were comfortable, but tired and a bit small. Beds were good. Windows hadn't been cleaned for a while. The bath in number 6 needs a set of steps and some handrails.

Nothing.

A couple of touches of attention needed to our room - The net curtains were stained and the window cill was dirty with bird poop. We couldn’t open some of the windows as they were painted shut. There was no private outdoor space with our room ie balcony/patio. There was no shower handset in the shower.

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