Colonial Houses, an official Colonial Williamsburg Hotel

My husband and I had a lovely 4 night stay at the beautiful Williamsburg Inn. We had a Junior Suite. Our suite was very clean and it was kept very clean by the housekeeping staff who came every day. We only heard a small amount of noise from people in the hall, but it did not disturb us at all.

Le cadre est magnifique et très reposant, la chambre est spacieuse

Convenient to downtown old colonial area.

Super nice hotel. Very fancy and we loved if. Certainly if we are in the neighborhood we will stay there again !! Nice pool nice service nice rooms !!!

Unique experience. We got a 2 bedroom house and the complaints were as follows:
-bathroom upstairs was extremely small and roof was slanted and could not use shower
-downstairs bath the toilet room (basically a closet) you could only sit on toilet sideways cause wall interfered with knees. Room being small in toilet area definitely could have used a handicap bar to help get up due to lack of room
-air conditioning worked too good, we turned it up but was still freezing

Overall, I don’t see this as an “Iconic luxury” Inn as stated on their website. John D. Rockefeller Jr. may have “planned and designed every detail of this property” but it doesn’t appear to have been updated since it opened in 1937. Considering the properties positioning among “fine hotels” and the associated pricing, I would expect this property to deliver a completely different level of quality and customer service.

Upon arrival, we were not greeted by a valet or bellman to help with bags. Only after check-in was a bellman and luggage cart made available after our request for a luggage cart.

Our room was very dated, which, on one hand, we understand maintaining the historic “flair”; however, fabric, carpeting, drapes, etc., can be refurbished so the room doesn’t smell musty and dusty. I plugged in my cell phone charger to the outlet behind the nightstand and there was a half inch of dust (I should have taken a picture). The refrigerator they called a chiller for water bottles did not keep anything cold; it was barely lower than room temperature. Basic cleanliness and upkeep were not where they should be for a property charging several hundred dollars per night.

The concierge service was another major issue. The concierge is only available Monday through Friday, 9-5. He seemed to have very little knowledge of the local area and could not provide any useful recommendations regarding tours, dining options, or things to do. Instead, he searched things on his phone and told us to look up things on our own.

This trip, and staying at the Inn, was for two reasons: Take in some Williamsburg, Jamestown, and Yorktown history, and a couple rounds of golf.
• Since the concierge was worthless, and the Inn did not honor our historical tickets that were to be included with the reservation, we did not get much value out of the local history. The Inn would not honor the tickets since we booked through AMEX, and they would not honor any “perks” of the hotel.
• The golf experience was particularly disappointing. We understand August golf is hot, and conditions may not be optimal, but the pricing should reflect changings in the course condition. We recently played Pinehurst, which was in much better condition and cost less than the Golden Horseshoe charged. They changed $15 off peak season rates but the tee boxes were unlevel and hacked up with divots, the greens were dry and bare, and fairways were thin, certainly not what I’d expect at this price point. When we inquired with the golf staff, he was argumentative and unhelpful, and he even suggested this course is on par with Pinehurst #2, which is laughable. Jokes on them, if we had a good experience, we would have spent more money in the pro shop so that’s their loss.

The Inn couldn’t even provide basic necessities, such as ice and water, without it being a process. Apparently, there is only one ice machine, which is in the basement. The in-room phone didn’t seem to work (maybe they were for decoration) so we had to use our cell phones to call the desk and ask for housekeeping to bring up water and ice.

The staff at the Spa was unhelpful and appeared to be bothered to answer questions when we inquired about their products.

We think there is a significant gap between what the property charges and the level of customer satisfaction it delivers. They are charging premium pricing, yet we get better service and cleaner/fresher rooms from low-end Marriott properties. We can’t see this as a “Fine Collection” caliber “resort” as it falls short of the standards one should expect at these prices – the condition of the property/rooms, quality of the golf course, and level of service/customer care do not justify the rates.

We will never stay here again, and we would not recommend this property to others. In our opinion, it is not a premium property and falls well short of the standards one should expect from a premium property.

Close to historic Williamsburg. Access to the main Inn and its facilities: dining, bar and swimming pools.

EVERYTHING

Overall, an incredible experience. You truly do get what you pay for.
The service and amenities were lovely, and I couldn’t have asked for a better housekeeping experience.
The night time turn down and extra goodies on the pillow were exceptional.

My parents brought me to colonial Williamsburg as a child, and I really wanted to stay at the Williamsburg Inn because it looks so fancy. Unfortunately, we already had accommodations elsewhere. However, I got the opportunity when I took my daughter to the park recently. The hotel definitely lives up to billing. It is beautiful, and the staff are so friendly and accommodating. Definitely worth a stay, and so close to the park. Everything was easy.

Excellent hotel for those visiting colonial Williamsburg and within walking distance of the sites as well as restaurants and shops. This was the first time we visited this hotel and we greatly impressed by the staff. The rooms were large and extremely luxurious. Well worth the price. This will be our go to hotel for whenever we visit Williamsburg!

Our stay was wonderful from start to finish. The property is beautiful, the spa was relaxing and exceptional, and every staff member we met was warm and welcoming. The food was absolutely delicious, and the location simply can't be beat. We would gladly return and highly recommend it to anyone looking for a memorable getaway.

Staying in one of these homes was worth the cost. My 8 and 10-year old grandsons loved it and enjoyed seeing how families lived at that time. The houses are well appointed-refrigerators, microwaves, dishes, coffeemakers, etc. Beds are comfortable.