Candlewood Suites West Edmonton - Mall Area by IHG

Hotels
•
Candlewood Suites
8.5 (267 reviews)
18520 100 Ave NW , Edmonton , CA
+1 780-756-6944

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location (close to mall, easy access)
Friendly/helpful front desk staff (multiple mentions of 'Sukh')
Clean rooms and well-maintained suites
Comfortable beds and apartment-style rooms
Well-equipped kitchenettes
Generally good value for many guests
Cons:
No breakfast offered for some guests
Finicky card keys / elevator access problems
No smart TV; old-school cable with poor channels
Noise from other guests heard between floors
Isolated issues: smelly pillows/duvet and door lock not securing
A few reports of poor or rude treatment and unwanted room downgrades

Categories

Cleanliness
8.5
Multiple guests praised rooms as very clean and well maintained ('beautifully cleaned', 'top quality and cleanliness'), though one guest reported smelling pillows/duvets indicating an isolated housekeeping issue.
Service
9.3
Numerous positive remarks about front-desk staff (several mentions of Sukh being warm, helpful and accommodating). There are a few strong negative experiences (reported rude/poor treatment and a 'crook' at the desk), but overall service sentiment is clearly positive.
Location
9.5
Consistently praised as a major strength: close to the mall, easy to get to, and described as an excellent location by multiple reviewers.
Room Quality
9
Many guests liked the apartment-style rooms, kitchenette, large comfortable beds and that rooms felt new. Some complaints include noise from other guests, a door that did not lock fully for one guest, and isolated downgrades.
Amenities
7.5
Kitchenette and in-room amenities are appreciated, but guests noted shortcomings: no smart TV / old cable channels, finicky card keys/elevator access, and lack of provided breakfast for some stays.
Value for Money
8
Mixed but generally positive: several guests called it very good value and recommended it; a few found it slightly more expensive than expected or criticized high points pricing.
Food and Beverage
6.5
Very little positive mention of F&B; explicit complaints about no breakfast and no notable on-site dining, so this is the weakest area in reviews.
Overall Experience
9.7
Majority of reviews are enthusiastic (clean, comfy, excellent staff and location) and many recommend the property; a minority reported serious service or room-security issues which lower some stays but do not dominate the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Amenities
Featuring underground heated parking, Candlewood Suites West Edmonton - Mall Area offers a lavish experience with a pool, hot tub, and a fitness centre. Guests can unwind and relax in style during their stay.

Convenient Facilities
With a fully equipped kitchen in each room and free WiFi throughout the property, guests can enjoy the convenience of home while away. The onsite laundry facilities, 24-hour business centre, and communal outdoor BBQ add to the comfort and ease of the stay.

Nearby Attractions
Located just 2.1 km from West Edmonton Mall, guests have easy access to shopping and entertainment. Explore nearby attractions like Fort Edmonton Park and Valley Zoo, making it an ideal choice for leisure travelers.

Book now to experience luxury and convenience at Candlewood Suites West Edmonton - Mall Area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Location

Guest Reviews

8.5
Based on 267 reviews
Cleanliness: 8.5
Service: 9.3
Location: 9.5
Room Quality: 9
Amenities: 7.5
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 9.7
W
werner • family_with_children • ca
9
Pros:

Location staff clean

Cons:

Nothing

2026-10-23 • via Nuitee
K
Kevin • family_with_children • ca
8
2026-10-19 • via Nuitee
M
Melon • extended_group • ca
8
Pros:

The beds and shower

2026-09-14 • via Nuitee
E
Elaine • solo_traveller • ca
9
Pros:

I've stayed here several times. Very good value and the staff are great.

Cons:

The only thing I found challenging was the card keys in the elevator. Sometimes they don't work very well to access the floors.

2026-09-03 • via Nuitee
N
Ning • solo_traveller • ca
7
2026-08-30 • via Nuitee
T
tyler • solo_traveller • ca
8
Cons:

No smart tv. Old school cable not good channels

2026-08-11 • via Nuitee
A
Ashelle • family_with_children • ca
10
Excellent
Pros:

Location, atmosphere

2026-08-07 • via Nuitee
I
Irene • family_with_children • ca
1
Probably not book there again.
Pros:

Close to the mall

Cons:

The front desk staff is crook.some people staying in 3rd floor were noisy you can hear them from our room in 2nd floor.no breakfast and the pillow and duvet is smell bad.it seems that its not new or never change.

2026-08-06 • via Nuitee
D
Dayle • couple • gb
10
A comfortable stay in a good location
Pros:

Our suite was beautifully cleaned by the attendant, Bonnie, and the kitchenette had everything we needed. The bed was large and comfortable and the location was excellent (barely a 9-minute drive from the mall).

2026-08-04 • via Nuitee
R
Rosa • family_with_children • ca
10
2026-08-04 • via Nuitee
S
Sylvia • couple • ca
8
2026-06-24 • via Nuitee
F
Facety breed • solo_traveller • ca
10
2026-06-22 • via Nuitee
J
jimbrown003 • Solo travel
10
Great hotel/room/staff
Pros:

Greeted by a very nice lady at the front desk. Very pleasant with a sense of humour.
Great apartment style room. Top quality and cleanliness! Feels new! Slightly more expensive than I had hoped to pay but when you compare it to many others in the same price range, it is so much nicer. Highly recommend!

2026-06-20 • via Tripadvisor
C
Curious68691402288 • Family
10
Awesome service
Pros:

Awesome customer service, Sukh help us getting a room for my family.. she was very helpful 😃👍

2026-06-20 • via Tripadvisor
M
marwinm2026 • Solo travel
10
Awesome place!
Pros:

Front desk Sukh is awesome! She is very accommodating.

2026-06-07 • via Tripadvisor
G
ginawJ4286TZ • Couples
10
Fabulous!
Pros:

Walked in and Sukh, was so warm and friendly!
Got to the room and it is perfect!!
Location is great. Easy to get to, near everything!

2026-06-07 • via Tripadvisor
M
MariePixie • Solo travel • Regina, Saskatchewan
2
Humbling experience I’ll stay at a real hotel next time
Pros:

Do not expect any kind of better treatment as a diamond member. I’ve never been treated so poorly at an hotel. The price on points was crazy high I should have booked a suite at the doubletree hotel for a lower cost. Likely the last time I book this hotel I usually am a staybridge regular or elements but they were sold out. I got assigned a king suite and after I brought all my bags upstairs I then received a phone call on my cellphone to downgrade me to a closet room in the lobby (I could hear all the come and going) . Litterally could have parked at the front and walk 5 metres with all my 5 bags instead of the extra 2 kms from going from the parkade to upstairs and then down the hallway downstairs and did anyone offer assistance to help with the move ? No not at all. The standard room at most other IHG hotel in the area is good but this one is not a thing. Also the door didn’t lock fully very reassuring as a single woman traveller 🙄. He also pretended that I couldn’t cancel cause I booked on points which isn’t true as I’ve done it before and I booked 45 minutes before my arrival.

2026-05-28 • via Tripadvisor
J
Jamie • couple • ca
8
It was a great place, clean, and comfy
Pros:

Location

Cons:

The card keys were finicky but staff quickly fixed situation

2026-05-25 • via Nuitee
H
Heather • solo_traveller • ca
8
2026-05-15 • via Nuitee
M
mccallum • couple • ca
9
2026-05-04 • via Nuitee