The Waterfront Hotel Kuching

Hotels
8.7 (1950 reviews)
68 Jalan Tun Abang Haji Openg , Kuching , my

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Great food
Cons:
Inadequate lift service
Room availability issues

Categories

Cleanliness
8.53
Generally clean, but some issues with room lighting reported.
Service
9
Staff are described as friendly, helpful, and professional.
Location
9.04
Excellent location, very accessible to shopping and attractions.
Room Quality
8.49
Rooms are spacious and comfortable, though there were some complaints about room availability.
Amenities
8.52
Good amenities overall, but lack of comfortable poolside loungers reported.
Value for Money
8.48
Standard quality for this hotel tier.
Food and Beverage
9.03
Breakfast is described as excellent, and the food quality is high.
Overall Experience
8.5
Overall a positive stay with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:59

Property Description

Prime Location

Luxurious Amenities

Exceptional Services

Ready to experience a luxurious stay with stunning city views and top-notch amenities? Indulge in our semi-outdoor infinity pool and savor delightful dining options. Book now at The Waterfront Hotel Kuching for an unforgettable getaway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night will apply to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or a valid permanent resident MY PR Card are exempted.

Please note that renovation work on the property will be carried out until December 2026.


Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KCH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1950 reviews
Cleanliness: 8.53
Service: 9
Location: 9.04
Room Quality: 8.49
Amenities: 8.52
Value for Money: 8.48
Food and Beverage: 9.03
Overall Experience: 8.5
M
Mohd Muazzam solo_traveller my
9
2026-06-13 via Nuitee
Z
Z5684NVjanb Couples
10
Perfect location in Kuching
Pros:

Excellent location overlooking the waterfront parliament in the old heart of town. We had a spacious clean room .welcoming friendly staff, amazing huge selection of food for breakfast something for everyone.

2026-06-09 via Tripadvisor
S
Sir Achilles couple gr
10
Απολαύσαμε τη διαμονή μας!
Pros:

Η τοποθεσία είναι εξαιρετική. Ακριβώς στο κέντρο, όλα τα σημαντικά σημεία της πόλης βρίσκονται τόσο κοντά που είτε είναι προσβάσιμα με τα πόδια είτε με ταξί με μικρό κόστος και σε σύντομο χρόνο. Το πρωινό είναι υψηλής ποιότητας, περιέχει πληθώρα γεύσεων και επιλογών και ποικίλλει κάθε ημέρα. Το προσωπικό είναι καταρτισμένο, ευγενικό και πρόθυμο να εξυπηρετήσει και να επιιλύσει προβλήματα.

Cons:

Κανένα από τα πιάτα που προσφέρονται στην executive lounge δεν είναι vegetarian. Όταν το επεσήμανα όμως, φρόντισαν κάθε ημέρα να μου φέρνουν ένα vegetarian πιάτο από το εστιατόριο. Αυτό αποτελεί απόδειξη επαγγελματισμού και σεβασμού προς τον πελάτη.

2026-06-08 via Nuitee
A
Alex Lim solo_traveller my
10
Pros:

Room is clean..& comfy

Cons:

Nothing i don't like

2026-06-08 via Nuitee
H
Haslinda couple my
10
Happy and worthy stay
Pros:

Delicious and variety choice of food at bfast buffet.
Friendly and helpful staffs.
Very clean room

Cons:

None

2026-06-08 via Nuitee
S
scott_in_wv Couples Charleston, West Virginia
10
Perfect place to stay in Kuching.
Pros:

Excellent hotel. Great location in the heart of Kuching. Easy walk to the river boardwalk. Many great restaurants nearby. Hotel staff is impeccable. We left a pair of pants behind and they contacted us with pictures. The breakfast buffet is tremendous with numerous choices of foods from different cultures. Rooms are well air conditioned, great shower, very clean.

2026-06-07 via Tripadvisor
V
Victoria couple gb
9
Nice river view, amazing breakfast
Pros:

We enjoyed our 3-night stay. Excellent location, you can walk to all attractions. We chose a room with a river view and it was worth it - the view was nice and we could see the fountains in the evening (though on 5th floor the view is not as good as on higher floors). Breakfast was amazing, with a lot of options and variations from day to day.

Cons:

The hotel is carrying out renovation works (you are informed about it after booking) - but the noise is only during working hours on weekdays, so it is manageable. For our stay, we only heard some noise on Monday morning, it wasn't too bad.
The hand soap ran out, we asked reception to fill it in but they never did.

2026-06-07 via Nuitee
K
Kamariah couple my
10
Fantastic!
Pros:

Excellent customer service. Most accomodative towards request for last minute guest. Srategic & convenient location nearby to the mosque, tourist attractions and linked next to the shopping mall. All within walking distance. Food selections are superb!
Highly recommended👍🏻👍🏻👍🏻👍🏻👍🏻

2026-06-07 via Nuitee
H
Helina solo_traveller my
10
2026-06-06 via Nuitee
M
Mostert solo_traveller za
9
Pros:

The view from the hotel was amazing and the staff was very helpful and friendly

Cons:

Can not say there was anything I don't like.

2026-06-05 via Nuitee
T
Theresa Thymbong couple my
8
2026-06-05 via Nuitee
J
Jackson couple my
10
2026-06-05 via Nuitee
J
Jessica couple my
7
Pros:

The spacious bedrooms and the bathrooms. the amazing shower and excellent water pressure. The beds are comfortable.I love the coffee machine and thanks for the youtube channel on TV that surely make my kids happy to stay in the room.The river view from the room is fantastic.

Cons:

The cleanliness in the room is not good enough.I found dust everywhere.The baby cot is not in good condition.The fridge is not cool enough.The sink in the bathroom was clogged.

2026-06-04 via Nuitee
Y
YANNICK couple fr
10
Un petit-déjeuner exceptionnel. Un personnel aux petits soins.
Pros:

L'accueil est irréprochable. La piscine est très belle avec une vue magnifique sur Kuching. La chambre était très spacieuse et très bien équipée. L'hôtel est très bien décoré. Surtout : le petit-déjeuner est absolument exceptionnel. Mention spéciale pour le crumble, mémorable !

Cons:

Il manque un peu de décoration dans le petit salon qui composait notre suite, trop austère.

2026-06-04 via Nuitee
G
Gideon solo_traveller sg
8
Excellent stay in kuching
Pros:

Amazing location close to waterfront and walking street. Rooms are clean and huge, staff very friendly. Breakfast selection was great.

Cons:

Rooms are not sound proof at all, sleep can be quite disruptive. The place is in need of refurbishment.

2026-06-04 via Nuitee
M
Mendosia solo_traveller pl
10
Wspaniały, komfortowy hotel w doskonałej lokalizacji 💚
Pros:

Hotel wspaniały!!! Niezwykle czysto. Bardzo uważna, pomocna i sympatyczna obsługa. Jakość na najwyższym poziomie.

2026-06-02 via Nuitee
B
Bernhard solo_traveller de
9
Pros:

Sehr angenehmes Hotel, sehr gute Lage, sehr netter Service in Restaurant und abends an der Poolbar. Praktisch ist auch der direkte Zugang zur Mall.

2026-06-01 via Nuitee
C
Caroline couple gb
8
2026-06-01 via Nuitee
H
Hui Kim family_with_children my
10
Superb stay! You won't regret it!
Pros:

The service was exceptional! The moment we stepped in the front desk lady was friendly and smiling all the time. The concierge servicing guy even helps to press the lift to your floor.

The room was spacious! And we're grateful that they gave a room with a birds eye view of the Dana Hana musical fountain, facing the waterfront directly. We stayed on the 5th floor, room 517.

The room service was superbly on spot and on time. The bed and pillow are comfy. Just the right consistency. These are important as some hotels that we've stayed in have pretty flat pillows or the beds are either a tad hard or too soft. The Waterfront hotel just knows what the customer needs!

I should talk about the rain shower!! Looks pretty new. The water pressure is great!

What's more! The breakfast spread was wonderful! So many choices from noodle station (sarawak laksa not to be missed!), eggs station. Freshly pressed juice everyday from dragon fruit , pineapple punch, honeydew, watermelon, orange..you named it. They have western, Asians and some Japanese inspired dishes as well. Their dessert selection was massive with local Sarawakian delicacies! They have cereal, oats, yogurt, fresh fruit cuts, porridge with lots of condiments, Everything tastes good! (Do try their welcome cookies too at the lobby. It's so good especially the chocolate one)

In terms of facilities, we went for the swimming pool. Well, it wasn't big since it's at the top floor with a pool bar, but it was just the right size for kids to play. Gentle reminder to use the pool during mid noon instead of evening... The evening crowd is crazy especially when the pool is small.. the gym is open 24 hours.

Another plus point for this hotel is connected to the mail directly. You can park near the hotel lift, and direct to the mall or to your room with the access room card. How convenient is that! Do note that the parking is shared with the mall visitors.

Cons:

Nothing in particular. Maybe the swimming pool as its rather small. But it can't change much since it's in the middle of the building..

2026-06-01 via Nuitee
S
ShahNeza extended_group my
8
2026-05-31 via Nuitee