Heart Hotel and Gallery Whitsundays

Hotels
8.3 (1033 reviews)
277 Shute Habour Road , Airlie Beach , au

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Cons:
Noise issues
Expensive value for money

Categories

Cleanliness
8.01
Multiple reviews indicate the hotel is generally clean, yet a few guests found issues with noise affecting their stay.
Service
8.58
The staff has been consistently described as friendly and helpful, enhancing the overall stay.
Location
8.62
Guests frequently praised the central location and its proximity to attractions.
Room Quality
7.97
While many found the rooms beautiful and comfortable, some concerns about noise were raised.
Amenities
8.3
Most guests appreciated the provided amenities, although there were mentioned shortcomings in some cases.
Value for Money
7.96
Ratings were mixed; some found it expensive for the quality received.
Food and Beverage
8.51
Proximity to good restaurants and positive mentions of food options nearby.
Overall Experience
8.48
Overall positive experiences with only minor setbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:21

Property Description

Innovative Accommodation:
Heart Hotel and Gallery Whitsundays offers cutting-edge accommodation designed by top Australian professionals, situated in the vibrant center of Airlie Beach.

Luxurious Design:
The hotel's opulent lobby boasts lavish Italian marble, lush palm trees, and soaring ceilings, creating a grand entrance flooded with natural light.

Premium Amenities:
Guest rooms are elegantly designed for relaxation and privacy, equipped with free WiFi, sumptuous linens, Smart TVs, a BOSE sound system, and upscale bathroom essentials.

Experience the epitome of luxury and artistry at Heart Hotel and Gallery Whitsundays. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, Mastercard and 3% for American Express etc credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PPP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 12 per day.

Location

Guest Reviews

8.3
Based on 1033 reviews
Cleanliness: 8.01
Service: 8.58
Location: 8.62
Room Quality: 7.97
Amenities: 8.3
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
M
Michael • solo_traveller • de
7
Kurzer Aufenthalt in einem kleinen Hotelzimmer, wie ein Stadthotel
Pros:

Zentral gelegen, Nespressomaschine, Schönes hochwertiges Interieur

Cons:

Schimmel an der Dusche, sehr kleines Zimmer

2026-05-30 • via Nuitee
H
Hughes • couple • au
9
Pros:

View from the balcony was impeccable and the bath was exactly what i needed after a long drive.

Cons:

Needs a microwave in the room.

2026-05-28 • via Nuitee
B
Brendan • couple • fr
8
2026-05-26 • via Nuitee
K
Kelvin • couple • nz
9
2026-05-24 • via Nuitee
T
Terry • solo_traveller • nz
9
Great outlook k
Pros:

Room 219, great location & 2nd floor Outlook just be aware they are small studio appartments , however very clean and well maintained, 👌

Cons:

No Laundry facilities, in unit or onsite,
Not the Hotels fault , However we're awoken at 5.30 am by council workers with a leaf blower & a street sweeper Early Sat, Morn.

2026-05-24 • via Nuitee
L
Logan • couple • au
7
2026-05-24 • via Nuitee
J
Julie • solo_traveller • au
9
2026-05-24 • via Nuitee
Y
Yvonne • couple • au
7
Great location, clean and tidy.
Pros:

The room was very clean and its location is perfectly centred in the heart of Airlie. Even though you are right in the middle of town the double glazing keeps noise to a minimum.

Cons:

Parking is in the council carpark at the rear of the property and costs around $23 per day.
The bathroom is separated by louvres to the bedroom which is not ideal and there was no toilet brush in the bathroom.

2026-05-24 • via Nuitee
D
Dave • couple • au
8
2026-05-24 • via Nuitee
M
Mark • couple • au
8
Pros:

Good modern rooms .hotel situated in Main Street of town

Cons:

Parking was council parking $12 per night or $4 per hour

2026-05-22 • via Nuitee
E
Ethan • couple • au
10
2026-05-22 • via Nuitee
S
Shelley • couple • au
5
Smallest room ever
Pros:

Location and staff were great

Cons:

Room was very small, grate masking in shower had to stand to either side of it, even with a suitcase stand we could put the suitcase up on it because the room was so small, bed very uncomfortable. Would not stay here again

2026-05-21 • via Nuitee
F
Fawzia • solo_traveller • gb
8
2026-05-20 • via Nuitee
R
Rosanna • solo_traveller • au
7
2026-05-18 • via Nuitee
S
Syed • couple • au
9
2026-05-17 • via Nuitee
M
Martin • couple • au
7
Adequate
Pros:

Location, bedding.

Cons:

Compulsory online check-in

2026-05-17 • via Nuitee
P
Paul • couple • au
10
2026-05-17 • via Nuitee
D
Diego • couple • cl
10
It was everything we were looking for while staying at Airlie. All the staff were really attentive and caring about us.
Pros:

It was a very good place to be, specially at the center of the city. The rooms were always impeccable if not perfect. All the accommodations were comfortable and the views you had were mostly breathtaking.

2026-05-17 • via Nuitee
M
Mitchell • couple • au
8
2026-05-17 • via Nuitee
S
Sally • couple • au
8
Great location.
Pros:

The location was great.

Cons:

The bed was uncomfortable

2026-05-17 • via Nuitee