Heart Hotel and Gallery Whitsundays

Hotels
8.3 (1060 reviews)
277 Shute Habour Road , Airlie Beach , au

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Children allowed

Facilities

Shopping on site
Television in common areas
Express check-in
Free wired internet
Scuba diving on site
Snorkeling on site
Tennis lessons on site
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Cons:
Noise issues
Expensive value for money

Categories

Cleanliness
8.01
Multiple reviews indicate the hotel is generally clean, yet a few guests found issues with noise affecting their stay.
Service
8.58
The staff has been consistently described as friendly and helpful, enhancing the overall stay.
Location
8.62
Guests frequently praised the central location and its proximity to attractions.
Room Quality
7.97
While many found the rooms beautiful and comfortable, some concerns about noise were raised.
Amenities
8.3
Most guests appreciated the provided amenities, although there were mentioned shortcomings in some cases.
Value for Money
7.96
Ratings were mixed; some found it expensive for the quality received.
Food and Beverage
8.51
Proximity to good restaurants and positive mentions of food options nearby.
Overall Experience
8.48
Overall positive experiences with only minor setbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:21

Property Description

Innovative Accommodation:
Heart Hotel and Gallery Whitsundays offers cutting-edge accommodation designed by top Australian professionals, situated in the vibrant center of Airlie Beach.

Luxurious Design:
The hotel's opulent lobby boasts lavish Italian marble, lush palm trees, and soaring ceilings, creating a grand entrance flooded with natural light.

Premium Amenities:
Guest rooms are elegantly designed for relaxation and privacy, equipped with free WiFi, sumptuous linens, Smart TVs, a BOSE sound system, and upscale bathroom essentials.

Experience the epitome of luxury and artistry at Heart Hotel and Gallery Whitsundays. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, Mastercard and 3% for American Express etc credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PPP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 12 per day.

Location

Guest Reviews

8.3
Based on 1060 reviews
Cleanliness: 8.01
Service: 8.58
Location: 8.62
Room Quality: 7.97
Amenities: 8.3
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
M
Manuela • solo_traveller • de
9
2026-06-19 • via Nuitee
M
mariola • couple • au
5
Very clean but very small room
Pros:

Central location, close to restaurant’s & pubs.

Cons:

Location between a busy, Main Street & and parking area.

2026-06-18 • via Nuitee
S
sheree • couple • au
10
Fab location, clean today and great value, would recommend, small but we were happy with that, as we’re out and about, l
Pros:

Great location, in Main Street, noise very good with double glazing 🙏

Cons:

Nothing, small rooms but very clean, cleaned daily fresh towels….. 🙏

2026-06-17 • via Nuitee
D
Denise • couple • au
5
2026-06-15 • via Nuitee
D
Dai • solo_traveller • au
10
2026-06-15 • via Nuitee
A
Aimee • solo_traveller • au
1
Cons:

The room was tiny

2026-06-15 • via Nuitee
R
Rebekah • solo_traveller • au
8
2026-06-14 • via Nuitee
M
Matthew • couple • au
7
Good
Pros:

Location

Cons:

Plain looking room

2026-06-11 • via Nuitee
T
Tony • couple • au
8
Ok
Pros:

Clean tidy and location was good

Cons:

Shower drain kept blocking up

2026-06-08 • via Nuitee
J
Julie-ann • couple • au
9
2026-06-08 • via Nuitee
A
Alfreda • couple • au
10
2026-06-06 • via Nuitee
G
Gina Morris • couple • au
10
We should have stayed longer, and next time we will!
Pros:

We stayed overnight on our way to Mackay. Very comfortable room and central to every facility we needed.

Cons:

It was excellent.

2026-06-05 • via Nuitee
M
Manuela • couple • it
7
Soggiorno in un luogo fantastico ma rovinato da un falsi allarme 🚨
Pros:

Struttura centrale direttamente sulla spiaggia. Letto confortevole, lenzuola e asciugamani impeccabili. Tutto molto pulito e vicino ad una grande piscina pubblica dove fare il bagno

Cons:

Camera molto piccola senza spazi adeguati per muoversi o riporre gli abiti. Purtroppo delle sole 3 notti a disposizione la seconda sera, nel cuore della notte, siamo stati svegliati dal l’allarme antincendio e tutti gli ospiti siamo rimasti fuori alle 2 di notte, aspettando che arrivasse qualcuno. Nessun manager responsabile della struttura era presente o ha risposto al numero segnalato. Un cliente ha chiamato i pompieri che dopo mezz’ora ci hanno fatto rientrare nelle camere in quanto si trattava di un falso allarme. Non sono più riuscita a prendere il sonno..

2026-06-05 • via Nuitee
S
Scot • couple • au
9
Perfect location, very comfortable bed, clean and tidy amenities
Cons:

Bluetooth on the speaker and Tv did not work, could be updated

2026-05-31 • via Nuitee
M
Michael • solo_traveller • de
7
Kurzer Aufenthalt in einem kleinen Hotelzimmer, wie ein Stadthotel
Pros:

Zentral gelegen, Nespressomaschine, Schönes hochwertiges Interieur

Cons:

Schimmel an der Dusche, sehr kleines Zimmer

2026-05-30 • via Nuitee
H
Hughes • couple • au
9
Pros:

View from the balcony was impeccable and the bath was exactly what i needed after a long drive.

Cons:

Needs a microwave in the room.

2026-05-28 • via Nuitee
B
Brendan • couple • fr
8
2026-05-26 • via Nuitee
T
Terry • solo_traveller • nz
9
Great outlook k
Pros:

Room 219, great location & 2nd floor Outlook just be aware they are small studio appartments , however very clean and well maintained, 👌

Cons:

No Laundry facilities, in unit or onsite,
Not the Hotels fault , However we're awoken at 5.30 am by council workers with a leaf blower & a street sweeper Early Sat, Morn.

2026-05-24 • via Nuitee
D
Dave • couple • au
8
2026-05-24 • via Nuitee
K
Kelvin • couple • nz
9
2026-05-24 • via Nuitee