Hotel Sejour Mint in Hakuba

Great hosts

The staff were friendly and helpful, they would go out of their way to help or assist. Beds were comfy with great quilts for warmth. Good location for bars and restaurants, also short walk to slopes.

Home away from home. 2nd time staying here. Good size room for Japan, though very small bathroom area. Firm, but comfortable bed. Very friendly staff who go out of their way to help you. Good sized breakfast. Highly recommend.

老闆熱情

オーナーご夫婦やスタッフの方がとても親切で、施設内はとても和やかな雰囲気でした。
チェックアウトが遅れてしまいましたが、その時もとても親切に対応してくださり、感謝しています。
家族5人で滞在しましたが、なかなか5人一部屋の宿泊施設が白馬にない中で、ゆっくり過ごすことができました。
朝ごはんも美味しかったです。
ありがとうございました。

无论是老板还是员工都非常友善，不仅能到附近车站接送，还帮忙顺利解决了行李问题。
设施方面，房间足够能打开行李箱和雪板包，一楼的餐厅氛围感极好，还能24小时免费泡汤。
另外，非常惊喜的一点是，从hotel步行200米就能到免费bus R2的站点，可直达sanosaka雪场从而避开高峰期的五龙雪场！

My 5-year-old kid and I just returned from the most wonderful 4-night stay at Hotel Sejour Mint.

From the moment we arrived, the service was outstanding. They offered pick up and drop off services from the JR train station or the bus stop. This took all the stress out of traveling with a little one and our luggage.

The location is perfect. It’s an easy, walkable distance to the ski rental shops and the ski resort, which was so convenient. There is also a dry room for our ski gear. To top it off, they have a laundry machine available, which is a lifesaver on a family trip. In the hotel room, there's a USB charger on the bedside table, which makes charging the phone very convenient.

The hospitality truly went above and beyond. Our host was incredibly kind. During a busy hour, he offered to drive us to the slope. It’s those little thoughtful gestures that made us feel so welcome. The hotel itself is very clean and has a wonderfully cosy environment. We looked forward to soaking in the onsen every single night after a day on the slopes.

But the absolute highlight for our family was the dining experience. We had breakfast and dinner at the hotel, and the food was fantastic. My daughter is a very picky eater, but even she absolutely loved the shabu shabu. The host went out of their way to make my daughter feel special. Every night, there was a different toy waiting for her in the dining table, which she was so excited about. Our host even offered her complimentary orange juice and ice-cream. It was such a sweet and unexpected gesture.

While the host is very friendly, the staff running the hotel is a wonderful mix of young, energetic people from different places such as UK and France. They were all incredibly nice, helpful, and a joy to chat with after dinner. It felt like staying with friends. If you are looking for a stress-free, warm, and memorable ski holiday, book Hotel Sejour Mint. We were happy all the time!

Great location, really nice staff, good breakfast, warm rooms, picked up from station and dropped back off

Amazing staff who could not do enough for us

The staff were friendly with warm hospitality. The service was excellent.

Management and staff were wonderful. Ski and ski boot room.

Jon and his wife and the staff were all very helpful and inviting. Nothing was too much trouble for any of them

Everything. The staff and owners were amazing g. We had 4 room and nothing was too much for them. The shuttle bus to the Escal plaza was a bonus too.

This is a fantastic hotel in Hakuba Goryu, located just outside the central Hakuba Valley. For us, that made all the difference.

Location & Atmosphere
Being slightly removed from central Hakuba meant a quieter, more relaxed stay. We appreciated the charm and quaintness of the area—something we didn’t quite find in the busier main village. Restaurant availability was also much easier, often without needing reservations.

Ski Access
Access to the slopes was excellent. We had Goryu, Hakuba 47, and Iimori right on our doorstep, which provided more than enough variety for our trip.

Getting Around
The trade-off of staying outside central Hakuba was transport. When we booked restaurants in the main village, taxis were around AUD $100 return, or alternatively, you could take the Hakuba bus, which can take some time. It’s worth factoring this in depending on your plans. The hotel does help arrange taxi's for you, but should you need to arrange it yourself, the taxi company's speak mostly English.

Overall Experience
Overall, the location suited us even better than central Hakuba. Our priority was family time, convenient skiing, and having a peaceful, comfortable hotel to return to each day—and this delivered on all fronts.

The hot bath was fantastic after a day on the slopes. Laundry facilities were adequate, though limited. The atmosphere was friendly and intimate, making it easy to get to know other guests. Breakfast was excellent and a perfect way to start each morning.

Most importantly, the staff were exceptional. When one of our children became unwell during our stay, they went above and beyond to help us. Their kindness and support made a stressful situation much easier, and we were genuinely grateful for the care they showed.