Cross Keys Hotel, Kelso

Hotels
7.9 (1094 reviews)
The Cross Keys Hotel, 36-37 The Square , Kelso , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Good food
Cons:
Small rooms
Need for cleaning
Dated decor

Categories

Cleanliness
7.05
Some reviews mentioned cobwebs and the need for deep cleaning.
Service
8.55
Staff were consistently praised as friendly and helpful.
Location
8.55
Frequently highlighted as central and convenient.
Room Quality
7.05
Rooms were noted as small, dated, or needing updates.
Amenities
7.95
Standard amenities mentioned; some upgrades needed.
Value for Money
8.05
Fairly priced with good food and service considering the location.
Food and Beverage
8.05
Food quality received positive feedback, especially during meals.
Overall Experience
7.95
General satisfaction with mention of few improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:59

Property Description

Landmark Location in Kelso
The Cross Keys Hotel, situated in the heart of Kelso overlooking the charming cobbled square, offers a historic stay dating back to 1769.

Quality Dining and Accommodation
Indulge in high-quality dining featuring local produce and relax in guest rooms equipped with modern amenities like flat-screen TVs and en suite bathrooms.

Convenient Amenities and Nearby Attractions
Enjoy complimentary parking and WiFi, along with a delicious breakfast served in the Saddlers Room. Explore nearby attractions such as Kelso Abbey and Floors Castle just a short walk away.

Ready to experience the historic charm and modern comforts of the Cross Keys Hotel in Kelso? Book your stay now!

Important information:

Please note that additional beds can only be accommodated in the classic and superior room, subject to prior arrangement.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1094 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 7.95
Value for Money: 8.05
Food and Beverage: 8.05
Overall Experience: 7.95
C
Colin • solo_traveller • gb
8
2026-07-24 • via Nuitee
J
JamieGentleman • couple • gb
9
Pros:

Met the needs for our stay.

I liked that we had a fan and a tv along with a decent sized bathroom. Location to the town centre was excellent. Staff were super friendly and welcoming. Breakfast was also very good

Cons:

Bed was a little springy and not too comfortable. Room was a little dated, but for the price i cant really complain.

The shower space was tiny given hoe big the bathroom was. I was able to get showered okay, but i felt constricted in the shower constantly being up against the walls.

2026-07-22 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-07-22 • via Nuitee
D
David • couple • gb
5
Pros:

Room was fine breakfast was ok bar was good but beer was expensive

Cons:

Bathroom needs updating and needs a better shower

2026-07-21 • via Nuitee
A
Allan • solo_traveller • gb
10
2026-07-21 • via Nuitee
D
Diana • family_with_children • ch
7
2026-07-20 • via Nuitee
M
Michael • couple • gb
7
Pros:

Good

2026-07-20 • via Nuitee
L
Lorraine • family_with_children • gb
10
Enjoyed my stay will come back
2026-07-20 • via Nuitee
A
Ann • solo_traveller • gb
9
2026-07-20 • via Nuitee
C
Caroline • couple • gb
9
2026-07-19 • via Nuitee
A
Ann • couple • gb
9
2026-07-19 • via Nuitee
Y
Young • solo_traveller • gb
10
2026-07-19 • via Nuitee
J
John • solo_traveller • gb
8
Very nice
Pros:

Room was good and staff were friendly. Breakfast was excellent too.

Cons:

Nothing. It was grand thanks

2026-07-18 • via Nuitee
N
Nick • couple • gb
8
Nice hotel in a great spot in lovely old market town
Pros:

Great location, easy parking in the square. Nice bar & restaurant area.

Cons:

Rooms are a bit dated

2026-07-18 • via Nuitee
• couple • gb
8
Pros:

The staff! The cleanliness! And the foods amazing!

Cons:

It's a little outdated

2026-07-16 • via Nuitee
K
Karl • extended_group • gb
7
2026-07-13 • via Nuitee
E
Elizabeth • solo_traveller • gb
10
2026-07-12 • via Nuitee
D
David • solo_traveller • gb
9
Had a great stay, great place to visit , have been going to Kelso for number of years for breaks this time was work pur
Pros:

Central

Cons:

Unfortunately was a bit warm during night an didn’t sleep much , down to extreme weather tho , a small fan may have helped but I didn’t enquire so that’s on me .

2026-07-10 • via Nuitee
K
Kathryn • couple • gb
8
Lovely place great seeing Kelso
Pros:

Lovely location and full of character

Cons:

Nothing

2026-07-10 • via Nuitee
M
Michael • solo_traveller • gb
9
Very comfortable with helpful staff
Pros:

Central Kelso easy to walk around town

Cons:

Good restaurant open for evening meals

2026-07-08 • via Nuitee