Hotel Emma

Hotels
8.7 (2262 reviews)
Prästgatan 31 , Östersund , SE

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Charming rooms
Cons:
Poor breakfast selection
Room temperature issues
Cleanliness concerns

Categories

Cleanliness
8.3
Multiple reviews mentioned issues like the cold room and poor breakfast quality affecting overall cleanliness perception.
Service
9.3
Many reviews highlighted friendly and helpful staff, contributing to a positive service experience.
Location
9.3
The hotel location received consistent praise for being central and convenient.
Room Quality
8.8
Rooms were described as charming and spacious, though some noted issues with bedding comfort.
Amenities
8.3
Mentioned amenities were generally good, though some guests noted lack of temperature control in rooms.
Value for Money
8.8
Overall value was considered good, with several guests feeling the experience met their expectations for the cost.
Food and Beverage
7.8
The breakfast received criticism for quality and variety, impacting overall food satisfaction.
Overall Experience
9
Despite some drawbacks, the overall experience was positively rated due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:02

Property Description

Indulge in Charming Comforts
Hotel Emma, nestled on the bustling Prästgatan pedestrian street in Östersund, invites you to a cozy retreat. Each uniquely designed room boasts modern amenities like TV and a private bathroom, ensuring a comfortable stay.

Delightful Dining and Relaxation
Start your day with a delightful buffet breakfast featuring local and organic flavors. For dinner, enjoy meals from nearby restaurants delivered to your room at a special rate. Unwind in the common TV lounge with complimentary hot drinks and cookies, or explore the city with a rented bicycle.

Convenient Location and Extra Perks
With Stortorget Square just steps away and the central station within walking distance, Hotel Emma offers easy access to local attractions. Indulge in shopping, dining, and entertainment options in the vibrant neighborhood. Enjoy discounted access to Sport's Gym and discover local handicrafts at the hotel.

Book your stay at Hotel Emma for a memorable getaway in Östersund!

Important information:

Staffed check-in hours: Every day 12:00-18:00.
If you expect arrive outside these hours, please contact Hotel Emma prior to arrival for information how to check-in during unstaffed hours.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OSD

Location

Guest Reviews

8.7
Based on 2262 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9
F
Fredriksson • solo_traveller • se
4
2026-09-19 • via Nuitee
A
AnnBritt • solo_traveller • se
10
2026-09-19 • via Nuitee
S
Simonyan • solo_traveller • nl
9
Prima en comfortabel
Pros:

De kamer was erg comfortabel en schoon. Het bed lag ook erg comfortabel en de kamer zag er netjes uit! De badkamer was ook netjes.

Cons:

Alleen dat de hendel van een van de ramen erg stroef dicht draaide. Voor de rest als het gordijn de licht wat afsloot ik de ochtend zou voor mij persoonlijk fijn zijn geweest. Voor de rest een netjes verblijf

2026-09-16 • via Nuitee
K
Keisuke • solo_traveller • de
9
2026-09-15 • via Nuitee
M
Maria • couple • no
8
Sentralt,rent og pent
Cons:

Litt langt og mange trapper fra gateplan og opp til rommet

2026-09-14 • via Nuitee
I
Inès • family_with_children • fr
8
Très Bien!
Pros:

Hotel familial très agréable. Personnel d’accueil très sympathique, nous avons pu discuter de notre voyage et recevoir des conseils sur la Suède c'était très agréable. Les chambres sont spacieuses. Le petit déjeuner qui se prend dans le café en face est complet. De plus dans l’hotel au niveau de la réception vous trouverez un espace avec du café, du thé des gateaux accessibles toute la journée, il y a même une petite terrasse, c'est vraiment un plus. Nous ne sommes restés qu'une nuit car nous étions de passage dans la région mais je recommande à 100% c'est un bon point de départ. La seule chose que nous appréhendions était le bruit dans la rue, on entend un petit peu mais des bouchons d’oreilles sont fournis dans toutes les chambres, cela ne nous a pas dérangé.

Cons:

rien

2026-09-14 • via Nuitee
F
Fredrik • extended_group • se
10
kanon läge o pris med bra frukost
Pros:

riktigt bra frukost o otroligt bra läge

2026-09-14 • via Nuitee
P
Pernilla • solo_traveller • se
9
Genuint boende i centrala Östersund
Pros:

Familjärt, trevligt, stora fina rum och gemensamhetsutrymmen. Bra frukost

2026-09-14 • via Nuitee
L
Lindstein • solo_traveller • se
7
Trappen upp till receptionen,när jag kom in första gången var så lång o tvär för alla mina väskkor
Pros:

Ja,men första dagen var det nästan tomt på faten
Saknade lite varmrätter,som omelett och prinskorv

Cons:

Det var en stark doft från mitt badrum,som fanns där hela tiden +att badrumsdörren small till mot väggen när man ville ha den öppen

2026-09-13 • via Nuitee
S
Sandra • solo_traveller • se
8
Pros:

Läget. Mysigt med frukost på konditori.

2026-09-13 • via Nuitee
M
maria • solo_traveller • se
8
Pros:

Trevlig personal och en bra och mysig frukost på närbelägrt kafe.

2026-09-12 • via Nuitee
J
Jonas • couple • de
10
Personal konnte jegliche Wünsche erfüllen
Pros:

Alles

2026-09-11 • via Nuitee
H
Harri • extended_group • fi
8
2026-09-10 • via Nuitee
S
Sven • couple • se
7
Överlag nöjd
Pros:

Mycket bra

Cons:

Läget mot gatan kan vara störande under helger.

2026-09-08 • via Nuitee
A
Andre • extended_group • no
7
2026-09-07 • via Nuitee
C
Cecilia • couple • se
10
2026-09-06 • via Nuitee
O
Ole • solo_traveller • no
9
Pros:

Located in the city centre

2026-09-06 • via Nuitee
B
Birgit • couple • nl
8
Charmant knus hotel
Pros:

De locatie: midden in de winkelstraat. De knusheid: koffie en koek stond op meerdere plekken ter beschikking. Ontbijt bij de Konditori was zeer goed.

Cons:

We sliepen aan de straatkant: ‘s nacht veel feestende mensen op straat. En er werd geboord in of naast het pand gedurende langere tijd. Het klopt wel dat het hotel hier en daar een nieuwe lik verf kan gebruiken. De stad was getroffen door de E-coli bacterie, maar dat heeft het hotel zeer goed opgevangen.

2026-09-06 • via Nuitee
C
Christina • couple • se
8
2026-09-05 • via Nuitee
C
Charline • couple • fr
10
Parfait séjour à Ostersund
Pros:

Propreté impeccable, personnel réactif et prévenant. Un fika possible dans la journée et petit déjeuner excellent au café juste à côté.

Cons:

Tout était super.

2026-09-05 • via Nuitee