Hotel Emma

Hotels
8.7 (2128 reviews)
Prästgatan 31 , Östersund , se

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Charming rooms
Cons:
Poor breakfast selection
Room temperature issues
Cleanliness concerns

Categories

Cleanliness
8.3
Multiple reviews mentioned issues like the cold room and poor breakfast quality affecting overall cleanliness perception.
Service
9.3
Many reviews highlighted friendly and helpful staff, contributing to a positive service experience.
Location
9.3
The hotel location received consistent praise for being central and convenient.
Room Quality
8.8
Rooms were described as charming and spacious, though some noted issues with bedding comfort.
Amenities
8.3
Mentioned amenities were generally good, though some guests noted lack of temperature control in rooms.
Value for Money
8.8
Overall value was considered good, with several guests feeling the experience met their expectations for the cost.
Food and Beverage
7.8
The breakfast received criticism for quality and variety, impacting overall food satisfaction.
Overall Experience
9
Despite some drawbacks, the overall experience was positively rated due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 20:02

Property Description

Indulge in Charming Comforts
Hotel Emma, nestled on the bustling Prästgatan pedestrian street in Östersund, invites you to a cozy retreat. Each uniquely designed room boasts modern amenities like TV and a private bathroom, ensuring a comfortable stay.

Delightful Dining and Relaxation
Start your day with a delightful buffet breakfast featuring local and organic flavors. For dinner, enjoy meals from nearby restaurants delivered to your room at a special rate. Unwind in the common TV lounge with complimentary hot drinks and cookies, or explore the city with a rented bicycle.

Convenient Location and Extra Perks
With Stortorget Square just steps away and the central station within walking distance, Hotel Emma offers easy access to local attractions. Indulge in shopping, dining, and entertainment options in the vibrant neighborhood. Enjoy discounted access to Sport's Gym and discover local handicrafts at the hotel.

Book your stay at Hotel Emma for a memorable getaway in Östersund!

Important information:

Staffed Check-in hours:

Monday to Friday: until 20:00
Saturday to Sunday: until 16:00

If you expect arrive outside these hours, please contact Hotel Emma in advance.

Please note that cats cannot be accommodated at Hotel Emma.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OSD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children 3 years old stay for SEK 75 per person per stay when using an available cot.
    Children up to and including 3 years old stay for SEK 75 per person per stay when using an existing bed.
    Children from 4 years old to 12 years old stay for SEK 150 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for SEK 250 per person per night when using an existing bed.
    Children from 4 years old to 12 years old stay for SEK 225 per person per night when using an available extra bed.
    People 13 years old and over stay for SEK 375 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs SEK 145 per day.

Location

Guest Reviews

8.7
Based on 2128 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9
K
Kjell • couple • se
10
2026-06-20 • via Nuitee
B
Birgitte • couple • no
8
Pros:

Koselig overnattingssted. Veldig trivelig personale

2026-06-20 • via Nuitee
E
Ekman • couple • se
9
2026-06-19 • via Nuitee
B
Bengt • couple • se
8
2026-06-19 • via Nuitee
E
Eva • couple • se
10
2026-06-18 • via Nuitee
A
Ana-Maria • solo_traveller • se
9
2026-06-17 • via Nuitee
M
Monika • couple • se
8
2026-06-17 • via Nuitee
M
Michel • solo_traveller • nl
9
Heerlijk verblijf
Pros:

Mooie schone, grote kamer, heerlijk bed, verduisteringsgordijnen, fijne douche, vriendelijk personeel, heerlijk ontbijt, goede wifi, gelegen in het centrum.

Cons:

De auto kan niet bij de accomodatie worden geparkeerd. Moet geparkeerd in de parkeergarage die op 5 min lopen is. Dit kostte mij voor 24 uur €15,-

2026-06-15 • via Nuitee
L
Lilleengen • solo_traveller • no
8
2026-06-14 • via Nuitee
H
Hanne • solo_traveller • no
2
Cons:

Personalen var lite behjelplig. Nr vanskligt att finna fram. Hotell på gågata gick inte att køra fram. Personalen 0 intresert av mig som kunde. Sov aldrg der

2026-06-14 • via Nuitee
C
Clas-Göran • solo_traveller • se
9
2026-06-12 • via Nuitee
M
Maria • couple • se
8
2026-06-12 • via Nuitee
J
Johansen • solo_traveller • no
9
2026-06-12 • via Nuitee
B
Britt • extended_group • se
5
Pros:

Bra frukost, trevligt ställe

2026-06-11 • via Nuitee
K
Karl-Axel • couple • se
7
Pros:

Läget

Cons:

Har flyttat frukosten externt

2026-06-11 • via Nuitee
M
Mika • couple • fi
6
2026-06-10 • via Nuitee
K
Karin • solo_traveller • se
9
Mysigt boende med nära till allt.
Pros:

Centralt. Fantastisk frukost. Trevlig och hjälpsam personal.

2026-06-10 • via Nuitee
C
Camilla • solo_traveller • se
7
2026-06-10 • via Nuitee
M
Marianne • solo_traveller • no
6
2026-06-10 • via Nuitee
M
Micael • couple • se
9
2026-06-10 • via Nuitee