Toll House Inn

Hotels
8.9 (2193 reviews)
Penny Street , Lancaster , GB
+44 1524 599900

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast and food options
Perfect location for exploring
Cons:
Noise issues from doors and outside
Cleanliness and maintenance concerns

Categories

Cleanliness
8.25
Some mentions of maintenance issues with grout and carpets indicate a need for better cleanliness.
Service
9.45
Guests consistently noted the friendliness and helpfulness of the staff.
Location
9.25
Perfectly located, with easy access to the town and amenities.
Room Quality
8.25
Rooms described as comfortable but with notes on size and maintenance needs.
Amenities
9.05
Good bar and restaurant options along with additional facilities.
Value for Money
8.75
Pricing was noted as potentially high for the experience, but generally viewed as acceptable.
Food and Beverage
9.25
Breakfast was highly praised; overall food quality was good.
Overall Experience
8.95
Overall positive impressions with some minor issues that could be rectified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 13:05

Property Description

Historic Building with Modern Amenities
Toll House Inn, overlooking Lancaster Canal, seamlessly blends historic charm with modern comforts. The rooms feature air conditioning, flat-screen TVs, and invigorating power showers, ensuring a relaxing stay.

Gastronomic Delights and Local Flavors
Indulge in seasonal cuisine crafted from locally sourced produce at the dining room or courtyard. Pair your meal with local cask ales and exquisite wines from small vineyards at the bar, promising a culinary journey.

Convenient Location and Nearby Attractions
Situated just minutes away from shops and restaurants, Toll House Inn offers easy access to Lancaster Train Station and attractions like Lancaster Castle. Explore the vibrant town center and immerse yourself in the rich history of the area.

Experience the perfect blend of history and modernity at Toll House Inn. Book your stay now for an unforgettable getaway.

Important information:

American Express cards are not accepted at the hotel.

When booking 5 rooms or more, or 5 nights or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

8.9
Based on 2193 reviews
Cleanliness: 8.25
Service: 9.45
Location: 9.25
Room Quality: 8.25
Amenities: 9.05
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 8.95
J
Janet • solo_traveller • gb
10
Well equipped room with thoughtful touches.
Pros:

Pleasant well equipped room. Great attention to details, with fresh milk provided in flasks and cold bottle water available from the bar. Excellent breakfast with a good choice of dishes. Staff were helpful and friendly. Very good location in the centre of the city.

Cons:

Beds were a little close together in our twin room, but it didn’t really bother us.

2026-09-19 • via Nuitee
P
Philip • couple • gb
8
2026-09-19 • via Nuitee
S
Sylvia • solo_traveller • gb
9
Return visit
Pros:

Friendly staff, excellent food, comfortable bed.

2026-09-18 • via Nuitee
M
Mihail • family_with_children • gb
10
2026-09-13 • via Nuitee
J
Jeremy • couple • gb
8
Lovely stay
Pros:

Friendly, welcoming staff. Great breakfast, cooked to order.

Cons:

The room's "useful information" consisted of a book cover with nothing inside. The shower was dirty, in particular the grouting.

2026-09-13 • via Nuitee
H
Harper • solo_traveller • gb
6
Pros:

The venue itself was in a good location. The breakfast was very good and the amenities in the bar area good

Cons:

The rooms were dated . The bed was uncomfortable and the pillows flat. The cleaning was not to a great standard and there was no toilet brush in the bathroom and no toilet roll holder. Don't think it was the best value for money.

2026-09-09 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

The friendliness of the staff

Cons:

The wet room shower

2026-09-08 • via Nuitee
H
Henriette • couple • de
9
2026-09-08 • via Nuitee
F
Faye • couple • gb
7
Nice stay but expensive room rate
Pros:

Food and furnishings were great

Cons:

The rooms were not as clean as I would expect and the walls were very thin. We had a loud American in the next room so had to sleep with ear buds in

2026-09-07 • via Nuitee
J
Jason • couple • gb
6
Pros:

Hi

2026-09-07 • via Nuitee
H
Helen • solo_traveller • gb
9
Lots to see and do in Lancaster, had a very enjoyable time.
Pros:

Very easy walk from the train station and located very close to the City Centre. Check in was easy, staff were all very friendly, room was comfortable, food was very tasty. 😋

2026-09-07 • via Nuitee
G
Gillian • couple • gb
10
Would definitely go back
Pros:

Very pleasant

Cons:

Small double bed was very small and a bit saggy in the middle

2026-09-07 • via Nuitee
A
Anna • solo_traveller • gb
10
Pros:

Great hotel in a superb location.
Lovely staff especially young man on reception who sorted our car park space and was really helpful dutkng our stay.
The breakfast was very good lots of choice .
Definitely will stay again.

2026-09-06 • via Nuitee
M
Mark • couple • gb
8
Good hotel - centrally located with food access to car parking.
Pros:

Centrally located with access to an immediate car park across the road. Good breakfast and friendly staff. Room was spacious.

Cons:

Bathroom was tight for space - but clean with food water pressure.

2026-09-06 • via Nuitee
S
Sara • extended_group • gb
8
A great short stay
Pros:

All the staff were excellent and very helpful.
Breakfast gave a good selection, it felt very relaxed and unhurried.

2026-09-04 • via Nuitee
D
David • couple • ca
8
Pros:

Nice older hotel with a great breakfast.

2026-09-02 • via Nuitee
L
Loraine • couple • gb
8
Very comfortable overnight stay!
Pros:

Great breakfast, good location and parking on site.

2026-09-01 • via Nuitee
D
DAVID • family_with_children • gb
10
Pros:

just great

Cons:

service, staff, food

2026-09-01 • via Nuitee
C
Craig • couple • gb
3
Horrible
Pros:

Didn't stay for breakfast just wanted to get out off there

Cons:

Everything

2026-08-31 • via Nuitee
A
Alastair Richard • solo_traveller • gb
9
Pros:

Really great stay. High quality accommodation and super helpful staff

2026-08-31 • via Nuitee