Novotel Bangkok Sukhumvit 20

Hotels
•
Novotel
19/9 Soi Sukhumvit 20 Kwang Klongtoey, Khet Klongtoey , Bangkok , th

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good service
Great location
Friendly staff
Cons:
Dirty room conditions
Poor room maintenance

Categories

Cleanliness
6.83
Negative sentiment regarding dirty walls and smelly towels noted in reviews.
Service
9.3
Numerous positive comments on staff friendliness and professionalism, especially Mr. Natt.
Location
9.34
Consistently mentioned as a strong point being centrally located in Sukhumvit.
Room Quality
7.29
Mixed feedback; while some rooms were modern, issues with lighting and smoke ventilation were highlighted.
Amenities
8.82
General positives like the rooftop bar and pool; however, minor issues with shower performance noted.
Value for Money
8.78
Fair pricing for the location and services provided, despite cleanliness issues.
Food and Beverage
8.83
Food service was positively noted without specific negatives.
Overall Experience
8.8
Overall experience was generally positive despite some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:48

Property Description

Modern Rooms with Free WiFi Access

Novotel Bangkok Sukhumvit 20 - SHA Extra Plus Certified boasts modern and contemporary rooms with free WiFi access, ensuring a comfortable stay for all guests.

Convenient Location for Shopping and Dining

Situated centrally in Bangkok, guests are within a 10-minute walk to various shopping, dining, and public transportation options, making it easy to explore the vibrant city.

Diverse Dining Options and Rooftop Bar

From an international buffet at Food Exchange to trendy drinks at Gourmet Bar and city skyline views at Sky on 20 Rooftop Bar, the hotel offers diverse dining experiences for guests to enjoy.

Book now to experience the perfect blend of modern comfort and convenience at Novotel Bangkok Sukhumvit 20 - SHA Extra Plus Certified!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Location

Guest Reviews

Cleanliness: 6.83
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 8.8
A
Akshath Raghav • solo_traveller • us
8
2026-09-10 • via Nuitee
J
JOHN MARTIN • solo_traveller • gb
10
Pros:

Stay every time i visit. wonderful hotel. never fails. Highly recommend to friends.

2026-09-10 • via Nuitee
C
Claire • solo_traveller • au
7
Cons:

Sadly the internet in my room did not work for two days.
Sadly a staff member at breakfast was very rude and it was quite uncomfortable for me.

2026-09-09 • via Nuitee
N
Nicolai • solo_traveller • nl
9
Prima hotel en een prima locatie
Pros:

Zeer vriendelijk personeel en mooie kamers.

Cons:

De prijs was wel aan de stevige kant

2026-09-09 • via Nuitee
R
Rattanakorn • family_with_children • ch
8
Hat uns super gefallen
Pros:

Die Flexibilität des Personals. Ein Familienmitglied wollte kein Frühstück, aber durfte Kaffee trinken.

Cons:

Es war alles sehr gut

2026-09-09 • via Nuitee
S
Shane • solo_traveller • de
8
2026-09-08 • via Nuitee
A
Ali • couple • gb
10
Next to bus stop and BTS , metro. Shops near by. Great staff
2026-09-07 • via Nuitee
S
Sahil • couple • in
9
Pleasant overall
Pros:

The location is fantastic. Amenities are decent. Gym and pool needs to be better. Restaurant was really good.

Cons:

The gym and the pool

2026-09-07 • via Nuitee
C
Cecile • family_with_children • fr
8
Un super séjour dans un quartier animé de Bangkok
Pros:

Super établissement très bien placé, près du BTS et du MRT ainsi que des centres commerciaux. Personnel très agréable. La chambre était grande et propre. Très bien insonorisé

Cons:

La climatisation etait bruyante

2026-09-07 • via Nuitee
R
Rauno • solo_traveller • th
9
Pros:

Sijainti ja siisti

Cons:

Ok

2026-09-06 • via Nuitee
A
Achmed • couple • nl
10
2026-09-06 • via Nuitee
H
Hector • solo_traveller • ch
9
Just Great!
Pros:

Excellent location, just a few minutes’ walk from the BTS Skytrain station. Very convenient for getting around Bangkok and exploring the city.

2026-09-05 • via Nuitee
A
Azhar • solo_traveller • iq
10
فندق جيدا جدا
Pros:

هدوء

Cons:

جيدا

2026-09-05 • via Nuitee
C
Christine • solo_traveller • de
9
2026-09-04 • via Nuitee
P
Peter • solo_traveller • au
8
2026-09-03 • via Nuitee
D
David • couple • sg
8
Good biz hotel
Pros:

Location was good

Cons:

Does not provide complementary water in the room

2026-09-03 • via Nuitee
A
Amanda • couple • au
9
Pros:

Great location

Cons:

Location

2026-09-02 • via Nuitee
L
Leonie Maassen • solo_traveller • nl
10
Super hotel in Bangkok
Pros:

We slapen hier iedere keer weer als we in Bangkok zijn en dit hotel stelt gewoon nooit teleur. Bedden zijn heerlijk! Ontbijt is mega uitgebreid en een feest. Daarnaast fijn zwembad, goede cleaning en supervriendelijke staff.

Het is circa 10 min lopen naar de bts en daarmee reis je snel, makkelijk en goedkoop door Bangkok. Ook vind je op loopafstand van het hotel veel leuke tentjes om te eten en te borrelen.

De spa is iets duurder dan de salons in de buurt, maar dat is echt waard. Genoten! Wij zijn fan van dit hotel!

Cons:

Niks!

2026-09-01 • via Nuitee
S
Saitong • couple • au
8
2026-09-01 • via Nuitee
S
Syed Salman • couple • au
10
Pros:

Location was amazing nice and clean room , Thailand friendly services always on top of world. Couple of shopping mall nearby and really enjoyed our stay. Food and Restaurant choices surrounding area was amazing.

2026-09-01 • via Nuitee