DoubleTree by Hilton Nairobi

Hotels
•
Doubletree by Hilton
8.4 (384 reviews)
Ngong Lane, off Ngong road , Nairobi , ke
+254 709 090000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Large rooms
Good food options
Cons:
Neighborhood safety concerns
Small beds

Categories

Cleanliness
8.65
Guests praised the shower and cleanliness.
Service
8.81
Friendly and helpful staff were highlighted in reviews.
Location
7.65
Neighborhood safety concerns were mentioned.
Room Quality
8.11
Large and comfortable rooms were appreciated.
Amenities
8.64
Good food and various options were noted.
Value for Money
8.6
A worthwhile experience based on provided feedback.
Food and Beverage
8.15
Breakfast was well-received but not extensively mentioned.
Overall Experience
8.62
General satisfaction with the stay was expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:31

Property Description

Contemporary Design and Comfortable Rooms
Doubletree By Hilton Nairobi offers a modern and stylish stay with air-conditioned rooms equipped with LCD TVs, safety deposit boxes, and complimentary tea-and-coffee facilities for your comfort.

Dining with a View
Enjoy a delicious buffet breakfast and international cuisine at the hotel's restaurant with an outdoor terrace overlooking the pool. Unwind with evening drinks at the chic Piano Lounge.

Convenient Amenities and Facilities
Benefit from a 24-hour fitness center, business center, gift shop, and meeting facilities during your stay. With easy access to shopping malls and proximity to the airport, Doubletree By Hilton Nairobi ensures a convenient and enjoyable experience.

Book your stay now at Doubletree By Hilton Nairobi for a memorable and comfortable visit!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NBO

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 384 reviews
Cleanliness: 8.65
Service: 8.81
Location: 7.65
Room Quality: 8.11
Amenities: 8.64
Value for Money: 8.6
Food and Beverage: 8.15
Overall Experience: 8.62
M
MOHAN • solo_traveller • sc
8
Ibis the best
Pros:

The staffs were exceptional and nice.

Cons:

Need locker facilities in room

2026-09-03 • via Nuitee
D
Djedje • solo_traveller • ci
6
2026-09-02 • via Nuitee
J
Jacek • couple • pl
8
2026-08-18 • via Nuitee
B
Barbara • couple • ch
8
Eine Oase inmitten einer lauten Stadt
Pros:

Alles ist hochwertig verarbeitet und die Lage ist extrem ruhig

Cons:

Es wirkt etwas steril

2026-08-10 • via Nuitee
Y
Yves Theophile A. • solo_traveller • rw
8
J'ai envie d'y retourner
Pros:

Le professionalisme du personnel ainsi que l'infrastructure de l'etablissement

Cons:

Tout est ok

2026-08-09 • via Nuitee
H
Harriet • solo_traveller • ke
8
2026-07-18 • via Nuitee
R
Rosine • solo_traveller • cd
8
Ça s’est très bien passé
Pros:

Le personnel était professionnel, courtois et disponible

Cons:

Rien

2026-07-06 • via Nuitee
J
James • extended_group • za
9
Cons:

I think it's cheeky to charge for proper coffee (all machine coffee) when the filter coffee is so weak and not great. Rather give us 1 x machine coffee included for $20. Next one is for your account.

2026-06-30 • via Nuitee
A
Amanat • solo_traveller • kz
8
Pros:

Old but comfortable

Cons:

Location and lobby restaurant close so early

2026-06-30 • via Nuitee
M
Mohamed • solo_traveller • ae
8
2026-06-29 • via Nuitee
A
Ayca • extended_group • nl
8
2026-06-15 • via Nuitee
J
Jeremiah • solo_traveller • ke
1
Had to check out- no hospitality
Pros:

Clean

Cons:

No courtesy poor PR. No respect to client by staff

2026-06-13 • via Nuitee
M
Moussa • solo_traveller • so
7
2026-06-06 • via Nuitee
G
Gaelle • solo_traveller • fr
10
2026-06-02 • via Nuitee
M
Marta • solo_traveller • it
8
2026-06-01 • via Nuitee
A
Abimbola • solo_traveller • ng
9
Amazing
Pros:

I liked the various options, I liked the friendly staff

Cons:

I could see flies on a number of occasions

2026-05-26 • via Nuitee
M
Moussa • solo_traveller • so
6
2026-05-17 • via Nuitee
M
Miroslav • solo_traveller • cz
9
Pros:

Nice hotel, very good service. Good location

2026-05-10 • via Nuitee
M
Michael • solo_traveller • ie
10
Excellent
Pros:

Staff

Cons:

Location

2026-05-10 • via Nuitee
M
Mpho • solo_traveller • za
10
Wonderful
Pros:

I loved everything about the hotel

2026-05-02 • via Nuitee