citizenM Tower of London

Hotels
8.6 (12027 reviews)
40 trinity square , London , GB
+44 20 3519 4830

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent central location (Tower/Tower Bridge, tube at entrance)
Comfortable, large beds and clean rooms
Modern, stylish hotel design and good atmosphere
Good breakfast value and rooftop/bar areas with views
Cons:
No in-room kettle/cups or bottled water in many rooms
Impersonal self check-in / some staff unhelpful or ignored requests
Occasional fire alarm incidents that were not acknowledged
Rooms can be small or cold and some feel price is high for what is offered
Rooftop bar closures at times and slow elevators

Categories

Cleanliness
9
Multiple reviewers note rooms are clean and beds very comfortable; no significant cleanliness complaints.
Service
8
Mixed: several praise friendly, helpful staff and excellent customer service, but others report impersonal self check-in, staff ignoring guests and unacknowledged fire-alarm incidents.
Location
9.6
Consistently highlighted as excellent — immediate access to Tower/Tower Bridge and a tube station, with many rooms offering great views.
Room Quality
8.3
Rooms described as modern with big comfortable beds and great views; some guests note rooms are small, cold at times, or offer limited bathroom privacy.
Amenities
7.6
Noted gaps: no in-room kettle, cups or bottled water in many rooms, paid tea/coffee, occasional rooftop bar closures and slow elevators.
Value for Money
8.4
Many reviewers praise good value (especially breakfast and overall offering), though some feel price is high for room size/view (one called a €300 policy ridiculous).
Food and Beverage
8.9
Breakfast is frequently praised as good value with solid choice; bar and rooftop praised when open, but some issues with paid tea/coffee and occasional closures.
Overall Experience
9
Generally very positive — stylish, great location and vibe with comfortable stays; service lapses, alarm incidents and some amenity shortfalls temper a few experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxury Rooms with High-Tech Features
citizenM Tower of London offers 370 luxury fitted rooms with innovative technology. Guests can control room settings and entertainment through an iPad or the citizenM app, making their stay convenient and personalized. Some rooms even boast stunning views of iconic London landmarks.

Convenient Amenities and Services
From free super-fast WiFi to a power rain shower, citizenM ensures guests have everything they need for a comfortable stay. The hotel also provides a breakfast buffet each morning, perfect for starting the day off right.

Rooftop Meeting Space with Breathtaking Views
For business travelers or special events, the hotel offers rooftop meeting rooms with panoramic views of the Tower of London and the river Thames. It's an ideal setting for productive meetings or memorable gatherings.

Experience luxury, convenience, and breathtaking views at citizenM Tower of London. Book now for an unforgettable stay!

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The cloudM rooftop bar open daily from 3.00 PM to 11.00 PM (last orders 10.30 PM) self service and app ordering.


When booking 10 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Guest Reviews

8.6
Based on 12027 reviews
Cleanliness: 9
Service: 8
Location: 9.6
Room Quality: 8.3
Amenities: 7.6
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9
C
Chris • couple • gb
9
Excellent customer service
Pros:

Modern but quirky

Cons:

Nothing not to like

2026-10-31 • via Nuitee
D
daniel • family_with_children • at
9
2026-10-31 • via Nuitee
K
Koen • solo_traveller • be
9
2026-10-31 • via Nuitee
J
Jane • extended_group • gb
6
good location and basic but comfortable room.
Pros:

bed extremely comfortable, room clean, good shower.
excellent location

Cons:

no coffee/tea/bottled water in the room.
no staff interaction at all with check in and out. very impersonal

2026-10-30 • via Nuitee
R
Rohini • couple • gb
7
2026-10-29 • via Nuitee
A
Anja • solo_traveller • at
10
2026-10-29 • via Nuitee
F
Fiona • family_with_children • gb
8
2026-10-29 • via Nuitee
ΑΡΗΣ • solo_traveller • gr
8
2026-10-29 • via Nuitee
S
susan • couple • gb
10
2026-10-29 • via Nuitee
G
Gattenberg • family_with_children • gb
10
Very happy, had not stayed at a CitizenM before. We will be returning.
Pros:

Breakfast very good value with good choice. Location excellent. Staff friendly and helpful.

Cons:

We did specify stay was to celebrate daughter's sixteenth birthday and would have liked a high view, unfortunately no view and third floor. That said she was happy nonetheless.

2026-10-29 • via Nuitee
A
Andrew • solo_traveller • cz
4
Pros:

Location.

Cons:

Nothing to put water into in the room. No cup or glass. And no water bottle. For a 300 Euro hotel, ridiculous policy.

2026-10-29 • via Nuitee
E
Eliza • family_with_children • be
9
Pros:

Bardzo fajny hotel w rozsądnej cenie. Nowoczesny i wygodny, idealny raczej dla rodzin lub par - łazienka zapewnia niewiele prywatności. Łóżko bardzo duże i wygodne, lokalizacja świetna, przestronne lobby w ktorym fajnie sie siedzi. Duzo opcji na sniadanie w hotelu i poza. W pokojach nie ma czajników, ale można poprosić o wrzatek. Polecam!

2026-10-28 • via Nuitee
F
Fiona • solo_traveller • gb
7
Pros:

Great location. Loved the view of the Tower of London. Friendly staff and cool vibe.

Cons:

The fire alarm went off twice during a two night stay. Once around 5pm and again at 8.30am. It was never acknowledged by staff, especially the morning alarm which went on and off for a few seconds each time. Quite a jolt to wake up and then confusing as to what was happening.

2026-10-28 • via Nuitee
S
Simone • couple • it
7
2026-10-28 • via Nuitee
Y
Ymke de Vos • solo_traveller • nl
7
Pros:

Nice room with an amazing view. The room was clean and the bed was big and comfortable. Very close to the metro station which is great!

Cons:

I left my bags behind because I was too early for check in, had to wait very long to get my bags. Multiple staff members walked by and didn't help me. The prices for the rooms are too high. You pay mostly for the view (which is beautiful, don't get me wrong). If you keep asking this price the rooms should be better if you ask me.

2026-10-28 • via Nuitee
K
Krystal • couple • gb
10
2026-10-28 • via Nuitee
B
Barbara • couple • pl
10
Pros:

Genialna lokalizacja! Hotel przy wejściu do metra Tower - pokój z widokiem na Tower to niesamowite wrażenie. Na dole klimatyczna recepcja i świetne miejsce do odpoczynku. Na 7 piętrze bar z panoramą Londynu. Możliwość bezpłatnego zostawienia bagażu. Bardzo milano pomocna obsługa !!!

Cons:

Niestety bar na górnym piętrze był nieczynny w niedzielę wieczorem -wielka szkoda i rozczarowanie. Herbata i kawa płatne na dole w barze oraz brak niektórych wspominanych w ofercie hotelu kosmetyków w pokoju.

2026-10-27 • via Nuitee
P
Pauline • couple • ie
7
2026-10-27 • via Nuitee
K
Karin • solo_traveller • ch
10
Zentrale Lage und gutes Preis/Leistungs Verhältnis
Pros:

Die Unterkunft ist sehr modern, funktional und sauber. Konnte rund um die Uhr Kaffe oder Tee bestellen

2026-10-26 • via Nuitee
S
Sciacqua Leridon • family_with_children • fr
8
Be part of CitizenM
Pros:

L’ambiance le côté community

Cons:

L’ascenseur

2026-10-26 • via Nuitee