Hotel Fleur-de-Lys

Hotels
7.6 (710 reviews)
13 Avenue Léopold-Robert , La Chaux-de-Fonds , ch

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Hiking
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Cleanliness issues
Lack of amenities

Categories

Cleanliness
6.6
Several reviews mention cleanliness issues, especially during breakfast and in rooms.
Service
8.6
Most reviews praise the friendly and helpful nature of the staff.
Location
8.6
Multiple reviews highlight the excellent central location of the hotel.
Room Quality
7.1
Some reviews mention basic furnishings and issues with mattress quality.
Amenities
7.6
Some reviews suggest a lack of basic amenities like electrical outlets and cleanliness in common areas.
Value for Money
6.6
Negative experiences regarding costs versus perceived quality negatively impact this score.
Food and Beverage
7.1
Breakfast quality is mentioned as lacking, but some meals received positive notes.
Overall Experience
8.6
Users expressed overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:23

Property Description

Central Location
Hotel Fleur-de-Lys, nestled in the heart of La Chaux-de-Fonds, is conveniently close to transportation hubs, making exploration a breeze.

Delicious Dining
Indulge in a delightful breakfast buffet at the Trattoria-styled restaurant, offering a variety of Italian and seasonal specialties to kick start your day.

Comfortable Accommodation
Relax in the bright and well-equipped rooms at Fleur-de-Lys, each featuring a private bathroom, a safe for your valuables, and a TV for entertainment.

Immerse yourself in the world of Swiss watch-making with the Watch Museum just a stone's throw away. Book your stay at Hotel Fleur-de-Lys now for a memorable experience.

Important information:

Whenever informing the hotel about an arrival after 22:00, you will need to provide your credit card details in order to guarantee your reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an available cot.
    Children up to and including 14 years old stay for CHF 30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 710 reviews
Cleanliness: 6.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 7.6
Value for Money: 6.6
Food and Beverage: 7.1
Overall Experience: 8.6
A
Adva • solo_traveller • ch
6
2026-07-04 • via Nuitee
A
Axel • solo_traveller • de
6
Zentral
Pros:

Zentral Lage ist gut, das Personal ist sehr freundlich gewesen.

Cons:

Leider gab es im Zimmer keinen Schreibtisch.
Glücklicherweise war das Wetter etwas abgekühlt. Sollte aber die Sonne so scheinen, wie die letzten Tage und die Temperaturen so hoch sein, wird es im Zimmer unerträglich sein.
Leider gab es nur ein Duschhandtuch , aber kein kleines Handtuch.

2026-07-03 • via Nuitee
T
Thomas • solo_traveller • de
7
2026-06-26 • via Nuitee
J
Jagdish • solo_traveller • be
8
Pros:

Break Fast was not good. Location is ok ok

Cons:

I am Vegetrian , at th etime of booking it was mentioned vegetarian will be available but not too much choice except the fruits and vegtables.

2026-06-25 • via Nuitee
B
Beatrice • solo_traveller • ch
6
Für eine Nacht absolut ok
Pros:

Das Hotel ist gut gelegen.

Cons:

Ich konnte keine einzige Türe in meinem Zimmer wirklich zu machen. WC Türe ein Spalt offen. Kastentüren verzogen. Das fand ich etwas unangenehm. Zimmer war zwar sauber. Aber überall ein unangenehmer Javel Geruch .

2026-06-22 • via Nuitee
H
Heidy • solo_traveller • ch
10
Pros:

Sehr freundlich und aufmerksames Personal, auch in der anschliessenden Pizzeria.

2026-06-21 • via Nuitee
S
Séry • solo_traveller • fr
6
Pros:

L'emplacement

Cons:

Chambre austère

2026-06-20 • via Nuitee
I
Ingrid • solo_traveller • ch
8
Gut, freundliches hilfsbereites Personal, guter Service, konnte mein Velo deponierten über Nacht
Pros:

Frühes check-in , Frühstück war sehr gut, grosse Auswahl, zentrale Lage, ruhig

Cons:

Das Zimmer hatte einige Mängle

2026-06-18 • via Nuitee
M
Monique • solo_traveller • be
8
Pros:

Personnels très acceuillants . Bien situè endroit calme devant une belle fontaine au coeur de la ville .Bon petit déjeuner.
Nous y retournerons .

2026-06-18 • via Nuitee
G
Georg • solo_traveller • ch
9
2026-06-18 • via Nuitee
R
Ralph • couple • ch
8
Gutes Stadthotel
Pros:

Im Restaurant haben wir hervorragend gegessen.

2026-06-17 • via Nuitee
S
Silvia • extended_group • ch
6
Gutes günstiges Hotel im Herzen von La Chaux de Fonds
Pros:

Tolle Lage, Gute Preis Leistung!

Cons:

Nichts

2026-06-15 • via Nuitee
C
Cecile • solo_traveller • ch
8
Pros:

L'hotel est assez simple mais propre, et situé à 10 minutes à pieds de la gare. La réception n'est ouverte que jusqu'à 20:00, je n'avais pas vu, le réceptioniste m'a appelée pour connaitre mon heure d'arrivée et comme mon train arrivait à 19:57, il est même resté un peu plus pour m'attendre, merci beaucoup. Sinon j'avais besoin d'une chambre entre deux trains pas plus, et cela remplit parfaitement son role.

2026-06-15 • via Nuitee
H
Hildegard • couple • ch
7
2026-06-14 • via Nuitee
S
Silvia • couple • ch
9
Tiptop für 1-2 Nächte
Pros:

Lage top, Personal sehr freundlich , Preis /Leistung io

Cons:

Teils sehr alt , Liftbereich, badzimmer

2026-06-13 • via Nuitee
N
NATHALIE • solo_traveller • fr
7
Dépaysant
Pros:

L'hôtel avait un restaurant très agréable. Bon petit déjeuner. Personnel très sympathique.
L'hôtel est situé près de toutes les commodités.

2026-06-07 • via Nuitee
M
Mikhail • solo_traveller • de
7
2026-06-04 • via Nuitee
C
christina • solo_traveller • ch
8
2026-06-04 • via Nuitee
R
Renato • couple • ch
5
Die zentrale Lage und das Preis-Leistungsverhältnis war für einen Zwischenstop geeignet
Pros:

Das Personal war sehr nett und behilflich

Cons:

Die Zimmer und insbesondere das Bad sind renovationsbedürftig

2026-06-02 • via Nuitee
H
Horapyati • extended_group • in
10
Pros:

Hospitality, coordination, guidance

Cons:

Nithing

2026-05-31 • via Nuitee