Hotel Suisse Kandy - Since 1890

Hotels
8.3 (972 reviews)
30 Sangaraja Mawatha , Kandy , LK

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent lakefront / central location
Strong heritage/colonial character
Friendly, attentive staff with named positive mentions
Nice pool, garden and many communal spaces
Good and varied food offerings
Spacious rooms
Cons:
Rooms and furnishings somewhat dated; some areas need renovation
Occasional hot water/shower flooding and maintenance issues
Some mattresses uncomfortable
Buffet management and occasional food run-outs
Street/noise and crowding at the pool in afternoons
Perceived poor value for small items (e.g., expensive bottled water)

Categories

Cleanliness
7.5
Generally described as clean and well-kept in parts, but some reviews mention dated carpets, occasional maintenance issues (shower flooding, hot water problems) and uncomfortable mattresses that lower the rating.
Service
8.9
Consistently praised: welcoming, friendly and attentive staff with multiple shout-outs to specific employees (Kathir, Tyron, Rema) and good guest assistance.
Location
9
Very strong — excellent central/lakefront position repeatedly noted; convenient for sightseeing though crossing the road can require care.
Room Quality
7.8
Mixed: spacious rooms and heritage character but several mentions of rooms being somewhat tired, dark, in need of renovation, and some mattress comfort issues.
Amenities
8.6
Pool, gardens and numerous communal spaces are frequently praised; the property’s heritage amenities are a clear positive despite some crowding from groups at peak times.
Value for Money
7.9
Some concerns about value (notably an overpriced bottled water, and signs of tired maintenance) counterbalanced by good service and food; overall slightly below target.
Food and Beverage
8.4
Generally positive — food described as very good and varied with strong individual service (Tirone noted); some criticism of buffet management and occasional shortages.
Overall Experience
8.3
Mostly very positive impressions: beautiful, grand colonial hotel with enjoyable stays reported; some maintenance and noise/comfort issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:30

Property Description

Colonial Charm and Serene Views
Located across Kandy Lake, Hotel Suisse offers colonial-style rooms with views of the tropical garden or the lake. The classic wood furnishings and floral fabrics create a charming ambiance for guests.

Relaxation and Rejuvenation
Guests can unwind by the outdoor pool, indulge in a massage at the Ayurvedic Centre, or make use of the sauna facilities. The hotel ensures a tranquil stay with its spa amenities and serene surroundings.

Culinary Delights and Travel Assistance
Savor a diverse range of Western and Asian dishes at Suisse Kandy’s restaurant, complemented by refreshing cocktails at the beer bar. Additionally, the tour desk is available to help guests plan their travel and trip arrangements seamlessly.

Experience colonial elegance and tranquility at Hotel Suisse - book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 972 reviews
Cleanliness: 7.5
Service: 8.9
Location: 9
Room Quality: 7.8
Amenities: 8.6
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8.3
R
Rebecca • family_with_children • gb
9
2026-10-20 • via Nuitee
E
Emily • extended_group • ie
10
Historic haven a short walk from city centre
Pros:

We so enjoyed our stay at this historic hotel a short walk from Temple of the Tooth and city centre. Staff very kindly upgraded us to Spielberg Suite where the great director once stayed. So comfortable.
Beautiful pool as well!
Highly recommend

Cons:

Nothing

2026-10-19 • via Nuitee
C
Champika • couple • nz
9
Breakfast was not great.Need some Srilanken food
2026-10-18 • via Nuitee
D
David • family_with_children • au
10
Pros:

Had a great 3 night stay here. We were given a room upgrade. Good breakfast. We had our three dinners in the bar. All were excellent meals. Excellent pool area. All the staff were friendly and helpful. Thanks Hotel Suisse.

2026-10-18 • via Nuitee
G
Genius 3 member • couple • nl
9
Prima en gastvrije accommodatie net even buiten het drukke centrum van Kandy!
Pros:

Mooie authentieke accommodatie met koloniale Britse sfeer en historie. Mooie ruime kamer met alle gewenste voorzieningen, hetgeen een upgrade bleek te zijn voor ons als individuele gast. Vriendelijke en gastvrije staff bij ontvangst.

Cons:

Ontbijt was ondermeer met lokale gerechten uitgevoerd. Het was qua beschikbare keuze te merken dat er al vele tour-groepen ontbijt hadden genuttigd. Zeer zeker als je wat later op de ochtend gebruik wil maken van het ontbijt. De bediening was daardoor ook minder alert op nieuwe latere ontbijtgasten.

2026-10-16 • via Nuitee
L
Louise • family_with_children • dk
8
2026-10-11 • via Nuitee
B
bettina • couple • au
10
Highly recommend, exceptional service and beautiful historic building.
Pros:

We loved the location a lovely walk around the lake into the centre. The room was lovely and clean, pool is big, breakfast was great, service was lovely. Even a phone call in evening to check if we needed anything.

Cons:

Zero

2026-10-10 • via Nuitee
M
Manh Cuong • solo_traveller • vn
9
2026-10-09 • via Nuitee
W
Wieger • family_with_children • nl
10
2026-10-09 • via Nuitee
H
Heather • solo_traveller • au
10
Pros:

Every thing. Thanks for a special stay and your attention to detail

Cons:

Every thing was great

2026-10-07 • via Nuitee
ゆゆ • solo_traveller • jp
5
ホテル自体はステキ
Pros:

建物がステキだった。部屋も広く、清潔でした。

Cons:

スタッフは沢山いるのに、Booking.comやWhatsAppでメッセージを送ってもなかなか返信が来ない。朝7時に部屋の電話が鳴り響き、チェックアウト時間を確認された。寝ていたのに起こされて不愉快だった。特に良い接客を受けた覚えはないが、自分の名前で良い口コミを書いてくれと頼んでくるスタッフがいる。

2026-10-07 • via Nuitee
H
Heather • solo_traveller • au
10
Happy holiday
Pros:

Every detail was great. Upgraded room. Great access to the lake for a flat walk.
Great spa services.
Amazing and happy staff. Very attentive. Great attention to detail.

Cons:

All great

2026-10-07 • via Nuitee
L
Louisa • couple • be
9
Pros:

Great location, right at the lake and walking distance to the center and the temple.
Super friendly and helpful staff!
The food was very good.
Our room was clean and comfortable.

2026-09-19 • via Nuitee
A
Anna-Lena • solo_traveller • de
9
Es ist ein bisschen so, als würde man in einem Museum wohnen. Auch kann man den Temple gut zu Fuß erreichen, weil man ei
Pros:

So ein schönes Hotel! Mein Zimmer hatte unfassbar hohe Decken und einen schönen Ausblick in den grünen Garten. Es war sehr sauber und das Bett sehr bequem. Das Personal ist sehr freundlich und hilfsbereit. Der Pool ist zwar nichts super außergewöhnliches, aber es macht schon Spaß dort nach dem ganzen sightseeing dort nochmal eine Runde zu drehen. Das Frühstück war sehr umfangreich und ich denke dort findet jeder irgendwas :)

2026-09-18 • via Nuitee
M
Martin • solo_traveller • au
8
2026-09-18 • via Nuitee
A
Ana Rita • solo_traveller • pt
6
Não foi ao encontro das expectativas
Pros:

O staff foi muito simpático, atencioso e disponível durante toda a estadia.
• O hotel tem bastante charme e história, o que torna a experiência diferente de um hotel convencional.
• A localização é conveniente para explorar Kandy.

Cons:

Fiquei num quarto no 4.º andar, mas o elevador apenas chega ao 3.º, sendo necessário subir escadas com a bagagem.
A receção indicou que havia um cofre no quarto, mas este não existia.
Durante os dois dias, o duche não funcionou corretamente. No primeiro dia pedi ajuda ao staff, mas no segundo acabei por desistir. A água nunca chegou a ficar quente, o que foi bastante desapontante.
Havia um cheiro muito desagradável junto à saída do elevador no 3.º andar.
O quarto não estava tão bem cuidado e arranjado como seria de esperar tendo em conta o próprio hotel e o seu enquadramento.
O minibar/frigorífico estava completamente vazio.

2026-09-18 • via Nuitee
A
Ashish • family_with_children • ae
10
2026-09-17 • via Nuitee
L
Lawrence • couple • nz
9
Old World Charm
Pros:

Beautiful old hotel a short distance from the centre of town. Delicious breakfast. Helpful friendly staff. Comfortable bed. Great pool.

2026-09-17 • via Nuitee
V
Vlad • solo_traveller • kz
9
2026-09-17 • via Nuitee
J
jodie • couple • gb
10
Wonderful
Pros:

So unique

Cons:

Nothing

2026-09-17 • via Nuitee