Hotel Suisse Kandy - Since 1890

Hotels
8.3 (936 reviews)
30 Sangaraja Mawatha , Kandy , lk

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent lakefront / central location
Strong heritage/colonial character
Friendly, attentive staff with named positive mentions
Nice pool, garden and many communal spaces
Good and varied food offerings
Spacious rooms
Cons:
Rooms and furnishings somewhat dated; some areas need renovation
Occasional hot water/shower flooding and maintenance issues
Some mattresses uncomfortable
Buffet management and occasional food run-outs
Street/noise and crowding at the pool in afternoons
Perceived poor value for small items (e.g., expensive bottled water)

Categories

Cleanliness
7.5
Generally described as clean and well-kept in parts, but some reviews mention dated carpets, occasional maintenance issues (shower flooding, hot water problems) and uncomfortable mattresses that lower the rating.
Service
8.9
Consistently praised: welcoming, friendly and attentive staff with multiple shout-outs to specific employees (Kathir, Tyron, Rema) and good guest assistance.
Location
9
Very strong — excellent central/lakefront position repeatedly noted; convenient for sightseeing though crossing the road can require care.
Room Quality
7.8
Mixed: spacious rooms and heritage character but several mentions of rooms being somewhat tired, dark, in need of renovation, and some mattress comfort issues.
Amenities
8.6
Pool, gardens and numerous communal spaces are frequently praised; the property’s heritage amenities are a clear positive despite some crowding from groups at peak times.
Value for Money
7.9
Some concerns about value (notably an overpriced bottled water, and signs of tired maintenance) counterbalanced by good service and food; overall slightly below target.
Food and Beverage
8.4
Generally positive — food described as very good and varied with strong individual service (Tirone noted); some criticism of buffet management and occasional shortages.
Overall Experience
8.3
Mostly very positive impressions: beautiful, grand colonial hotel with enjoyable stays reported; some maintenance and noise/comfort issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:30

Property Description

Colonial Charm and Serene Views
Located across Kandy Lake, Hotel Suisse offers colonial-style rooms with views of the tropical garden or the lake. The classic wood furnishings and floral fabrics create a charming ambiance for guests.

Relaxation and Rejuvenation
Guests can unwind by the outdoor pool, indulge in a massage at the Ayurvedic Centre, or make use of the sauna facilities. The hotel ensures a tranquil stay with its spa amenities and serene surroundings.

Culinary Delights and Travel Assistance
Savor a diverse range of Western and Asian dishes at Suisse Kandy’s restaurant, complemented by refreshing cocktails at the beer bar. Additionally, the tour desk is available to help guests plan their travel and trip arrangements seamlessly.

Experience colonial elegance and tranquility at Hotel Suisse - book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 936 reviews
Cleanliness: 7.5
Service: 8.9
Location: 9
Room Quality: 7.8
Amenities: 8.6
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8.3
Y
YURI • solo_traveller • jp
10
2026-08-22 • via Nuitee
C
catherine • solo_traveller • fr
9
Pros:

La gentillesse du personnel
L hôtel en lui même et son histoire
La piscine
La grandeur des chambres

Cons:

La baignoire qui pourrait être transformée en douche

2026-08-21 • via Nuitee
C
Carolyn ML • couple • hk
10
Rocking it since 1890!
Pros:

We loved this place! We arrived late into the night and quite sleepy unsure what to expect since the price was so low. What a surprise it was to discover we had been upgraded!

Cons:

We loved that it had a “The Shining” feel to it (maybe not everyone will feel the same).

2026-08-21 • via Nuitee
B
bernd • extended_group • de
10
Top in every respect
Pros:

classic old school elegance and service

Cons:

that we had to leave…

2026-08-20 • via Nuitee
M
Michał • family_with_children • pl
10
2026-08-20 • via Nuitee
P
Petr • solo_traveller • cz
8
2026-08-20 • via Nuitee
C
Christophe • family_with_children • be
10
We stayed here with our family for 2 nights. The colonial style felt like we were in a movie. Everything was perfect. Th
2026-08-20 • via Nuitee
A
A.Siebert • family_with_children • de
9
Wir würden wieder ins Suisse Hotel gehen, auch wenn es teurer ist als andere Hotels
Pros:

Herrlicher Kolonialstil - Vibe, da fühlt man sich in alte Zeiten versetzt, wobei es aber gut in Schuss gehalten ist.
Tolle Lage am See, allerdings hat man eher wenig Blick darauf.
Besonders schön ist auch der recht große Pool und Liegenbereich zum Entspannen zwischen den Stadt-/ Besichtigungsaktivitäten.
Super Frühstücksbuffet.

Cons:

Der Umkleidebereich am Pool wird (zurecht) wenig genutzt, könnte besser gepflegt werden.

2026-08-19 • via Nuitee
S
SEYHAN • family_with_children • tr
8
Pros:

Çalışanlar oldukça yardımsever, otel oldukça merkezi idi. Fiyata göre beklentilerimizi karşıladı

2026-08-19 • via Nuitee
V
Virgo • family_with_children • nl
7
Goed, maar hoog in prijs (versus kwaliteit). Externe kosten restaurant ontbijt diner heb ik als hoog ervaren.
Pros:

Entree

Cons:

Lekkende/ druppende airco

2026-08-19 • via Nuitee
M
Moshe • solo_traveller • il
8
2026-08-19 • via Nuitee
N
Nili • couple • il
10
2026-08-19 • via Nuitee
J
Julien • family_with_children • fr
7
Pros:

The building itself, the pool, the people.

Cons:

The room, old, phone and light broken, no fridge, no paintings or photos on the wall, no decoration. A bit sad compared to the hotel.

2026-08-19 • via Nuitee
M
Mauro • family_with_children • es
8
Una buena elección para una estancia en Kandy
Pros:

Es un hotel colonial muy bien acondicionado y actualizado. Buen desayuno, buen confort y buena relación calidad-precio. Aconsejable.

2026-08-18 • via Nuitee
F
Fabrice • family_with_children • fr
10
Pros:

Excellent accueil et un service au top.
L'hôtel a beaucoup de charme et il est idéalement placé à Kandy.
La piscine est très agréable et le petit-déjeuner est excellent.
Tout était parfait.

Cons:

Rien

2026-08-17 • via Nuitee
A
Artur • solo_traveller • pl
9
Pros:

Atmosfera starego hotelu, świetna lokalizacja, Bardzo duży pokój z wydzieloną sypialnią i salonem - heritage room.

2026-08-17 • via Nuitee
C
Christian • family_with_children • de
7
Pros:

Der schöne, alte kollionale Bau des Hotels

2026-08-16 • via Nuitee
P
Patrick • solo_traveller • at
8
2026-08-16 • via Nuitee
A
Ayca Pelin • couple • tr
10
2026-08-16 • via Nuitee
A
Ayca Pelin • couple • tr
10
2026-08-16 • via Nuitee