Hotel Suisse Kandy - Since 1890

Hotels
8.3 (972 reviews)
30 Sangaraja Mawatha , Kandy , LK

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent lakefront / central location
Strong heritage/colonial character
Friendly, attentive staff with named positive mentions
Nice pool, garden and many communal spaces
Good and varied food offerings
Spacious rooms
Cons:
Rooms and furnishings somewhat dated; some areas need renovation
Occasional hot water/shower flooding and maintenance issues
Some mattresses uncomfortable
Buffet management and occasional food run-outs
Street/noise and crowding at the pool in afternoons
Perceived poor value for small items (e.g., expensive bottled water)

Categories

Cleanliness
7.5
Generally described as clean and well-kept in parts, but some reviews mention dated carpets, occasional maintenance issues (shower flooding, hot water problems) and uncomfortable mattresses that lower the rating.
Service
8.9
Consistently praised: welcoming, friendly and attentive staff with multiple shout-outs to specific employees (Kathir, Tyron, Rema) and good guest assistance.
Location
9
Very strong — excellent central/lakefront position repeatedly noted; convenient for sightseeing though crossing the road can require care.
Room Quality
7.8
Mixed: spacious rooms and heritage character but several mentions of rooms being somewhat tired, dark, in need of renovation, and some mattress comfort issues.
Amenities
8.6
Pool, gardens and numerous communal spaces are frequently praised; the property’s heritage amenities are a clear positive despite some crowding from groups at peak times.
Value for Money
7.9
Some concerns about value (notably an overpriced bottled water, and signs of tired maintenance) counterbalanced by good service and food; overall slightly below target.
Food and Beverage
8.4
Generally positive — food described as very good and varied with strong individual service (Tirone noted); some criticism of buffet management and occasional shortages.
Overall Experience
8.3
Mostly very positive impressions: beautiful, grand colonial hotel with enjoyable stays reported; some maintenance and noise/comfort issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:30

Property Description

Colonial Charm and Serene Views
Located across Kandy Lake, Hotel Suisse offers colonial-style rooms with views of the tropical garden or the lake. The classic wood furnishings and floral fabrics create a charming ambiance for guests.

Relaxation and Rejuvenation
Guests can unwind by the outdoor pool, indulge in a massage at the Ayurvedic Centre, or make use of the sauna facilities. The hotel ensures a tranquil stay with its spa amenities and serene surroundings.

Culinary Delights and Travel Assistance
Savor a diverse range of Western and Asian dishes at Suisse Kandy’s restaurant, complemented by refreshing cocktails at the beer bar. Additionally, the tour desk is available to help guests plan their travel and trip arrangements seamlessly.

Experience colonial elegance and tranquility at Hotel Suisse - book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 972 reviews
Cleanliness: 7.5
Service: 8.9
Location: 9
Room Quality: 7.8
Amenities: 8.6
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8.3
L
Louisa • couple • be
9
Pros:

Great location, right at the lake and walking distance to the center and the temple.
Super friendly and helpful staff!
The food was very good.
Our room was clean and comfortable.

2026-09-19 • via Nuitee
A
Anna-Lena • solo_traveller • de
9
Es ist ein bisschen so, als würde man in einem Museum wohnen. Auch kann man den Temple gut zu Fuß erreichen, weil man ei
Pros:

So ein schönes Hotel! Mein Zimmer hatte unfassbar hohe Decken und einen schönen Ausblick in den grünen Garten. Es war sehr sauber und das Bett sehr bequem. Das Personal ist sehr freundlich und hilfsbereit. Der Pool ist zwar nichts super außergewöhnliches, aber es macht schon Spaß dort nach dem ganzen sightseeing dort nochmal eine Runde zu drehen. Das Frühstück war sehr umfangreich und ich denke dort findet jeder irgendwas :)

2026-09-18 • via Nuitee
M
Martin • solo_traveller • au
8
2026-09-18 • via Nuitee
A
Ana Rita • solo_traveller • pt
6
Não foi ao encontro das expectativas
Pros:

O staff foi muito simpático, atencioso e disponível durante toda a estadia.
• O hotel tem bastante charme e história, o que torna a experiência diferente de um hotel convencional.
• A localização é conveniente para explorar Kandy.

Cons:

Fiquei num quarto no 4.º andar, mas o elevador apenas chega ao 3.º, sendo necessário subir escadas com a bagagem.
A receção indicou que havia um cofre no quarto, mas este não existia.
Durante os dois dias, o duche não funcionou corretamente. No primeiro dia pedi ajuda ao staff, mas no segundo acabei por desistir. A água nunca chegou a ficar quente, o que foi bastante desapontante.
Havia um cheiro muito desagradável junto à saída do elevador no 3.º andar.
O quarto não estava tão bem cuidado e arranjado como seria de esperar tendo em conta o próprio hotel e o seu enquadramento.
O minibar/frigorífico estava completamente vazio.

2026-09-18 • via Nuitee
L
Lawrence • couple • nz
9
Old World Charm
Pros:

Beautiful old hotel a short distance from the centre of town. Delicious breakfast. Helpful friendly staff. Comfortable bed. Great pool.

2026-09-17 • via Nuitee
S
Sabine • couple • de
10
Perfekter Ausgangsort, um den Tempel zu besuchen!
Pros:

Das Hotel Suisse Kandy ist ein altes Hotel im kolonialen Stil. Wunderschön! Die Zimmer sind komfortabel, das Essen toll. Die Lage am Lake Kandy sehr gut

2026-09-17 • via Nuitee
J
jodie • couple • gb
10
Wonderful
Pros:

So unique

Cons:

Nothing

2026-09-17 • via Nuitee
V
Vlad • solo_traveller • kz
9
2026-09-17 • via Nuitee
A
Ashish • family_with_children • ae
10
2026-09-17 • via Nuitee
N
Noémie • couple • ch
10
Belle découverte que cet hôtel
Pros:

Magnifique maison dans un cadre de verdure très agréable. Chambre très confortable et belles. Le petit déjeuner est variés et le fait de pouvoir manger dehors est agréable. Le personnel est intentionné.

Cons:

Rien

2026-09-16 • via Nuitee
S
stéphanie • couple • fr
8
2026-09-16 • via Nuitee
Q
Qutaiba • couple • iq
10
Pros:

جيد جدا

2026-09-15 • via Nuitee
T
thorpe-tracey • solo_traveller • gb
8
Honeymoon stay at Hotel Suisse
Pros:

Beautiful well kept historic building in great location on Lake Kandy. Very friendly and helpful staff on reception and Amila was super helpful serving us at the bar. Food was great but buffet prices expensive compared to local dining venues. Very pleased to be greeted on arrival with a welcome drink and swans, petals and honeymoon cake in our room.

Cons:

Buffet was promoted strongly for both dinner and breakfast, but seemed overpriced compared to a la carte menu

2026-09-15 • via Nuitee
F
Felicia • solo_traveller • nl
7
Pros:

Het is een groot hotel. Toen we arriveerden, dacht ik in eerste instantie dat we bij het verkeerde hotel waren, omdat het er in het echt anders uitziet dan op de foto’s.

Wel fijn is dat het hotel een eigen parkeerplaats heeft waar je je auto of tuktuk veilig kunt parkeren. Het hotel is enorm groot en heeft veel kamers. Hierdoor voelt het wat meer als een massaal hotel dan als een klein en gezellig resort.

De kamers zijn relatief klein, maar voor ons verblijf van één nacht was dat prima en voldoende. Het hotel oogt wat ouder en gedateerd, maar het onderhoud zag er over het algemeen nog goed uit.

Voor één nacht prima, maar persoonlijk zou ik hier niet voor een langer verblijf kiezen.

Cons:

De kamers zijn vrij klein en je ziet hier en daar wat gebruikssporen. De hygiëne is prima en de kamer was netjes schoon. Wel zou het hotel op sommige punten wat meer onderhoud kunnen gebruiken.

2026-09-15 • via Nuitee
W
William • couple • gb
8
2026-09-15 • via Nuitee
C
Charinda • solo_traveller • lk
7
Best in Kandy town
Pros:

Colonial building! Staff! Rooms and cleanliness

Cons:

Pool is outdated.. Need immediate attention.. Food is not upto the standard.

2026-09-14 • via Nuitee
N
Naomi • couple • es
10
Pros:

Trato del personal y instalaciones . La comida y el desayuno era fabuloso.

2026-09-14 • via Nuitee
F
Finlay • extended_group • gb
8
2026-09-14 • via Nuitee
D
Deborah • extended_group • au
9
2026-09-13 • via Nuitee
J
Jonjo • solo_traveller • gb
10
Great value for a historic hotel
Pros:

Absolutely beautiful hotel in a great location. The pool was amazing. Great breakfast choice. Very clean. Room had Aircon and ceiling fan. Very comfy bed and good bathroom.

Cons:

Shower wasn't working very well.

2026-09-13 • via Nuitee