Santa Chiara Boutique Hotel

Hotels
•
les Collectionneurs
9.4 (433 reviews)
Via Benedetto Croce 23, Naples, NA, 80134 , Naples , IT
39-081-5527077

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Facilities

Carport
No single-use plastic straws
Comprehensive recycling policy
Offsite parking discounted rates available
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location for sightseeing
Delicious breakfast
Cons:
Issues with room cleanliness
Unpleasant odors in certain rooms
Inconvenient room layouts

Categories

Cleanliness
6.6
The reviews indicated issues with unpleasant odors and room conditions.
Service
10
Consistent positive feedback on the helpfulness and friendliness of staff.
Location
10
The hotel is well-located for walking access to historical and cultural sites.
Room Quality
8.6
Mixed feedback; while some rooms were spacious, there were issues such as odors and non-standard setups.
Amenities
10
Amenities like breakfast and rooftop access received praise.
Value for Money
10
Overall good value is implied by satisfied reviewers despite some concerns.
Food and Beverage
10
Food, particularly breakfast, received high marks from multiple reviews.
Overall Experience
10
Most reviews indicate a strong likelihood of recommending the hotel despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:42

Property Description

Escape to the Santa Chiara Boutique Hotel, where comfort meets convenience in the heart of Naples.

Luxurious Wellness Treatments Indulge yourself with rejuvenating body treatments and facials, perfect for unwinding after a day of exploration.

Convenient In-Room Amenities Each of our 10 well-appointed guestrooms features minibars, flat-screen televisions, and private bathrooms with rainfall showerheads, ensuring a relaxing stay.

Central Location Nestled just steps from Spaccanapoli and close to major attractions like Piazza San Domenico Maggiore, guests can explore the vibrant culture and history of Naples with ease.

Don’t miss the chance to experience the charm and comfort of our boutique hotel – book your stay today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NAP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.4
Based on 433 reviews
Cleanliness: 6.6
Service: 10
Location: 10
Room Quality: 8.6
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
B
Beatrice • solo_traveller • ch
10
Pros:

Wir waren sehr angetan von der zentralen Lage und dem Charme des Hotels. Saubere, schöne Zimmer in einem schön renovierten Palazzo. Gutes Morgenessen und zuvorkommendes, freundliches Personal

Cons:

Alles zu unserer Zufriedenheit

2026-05-23 • via Nuitee
C
CHRISTOPHE • solo_traveller • fr
8
Pros:

Gentillesse du personnel
Très bon emplacement

Cons:

Petit déjeuner peu varié

2026-05-19 • via Nuitee
C
Ced • couple • fr
8
Agréable. Hotel "efficace".
Pros:

la disponibilité et l'amabilité du personnel. La propreté. L'emplacement.

Cons:

On se sent plus dans un AirbandB que dans un hôtel.

2026-05-19 • via Nuitee
Y
Yearly • solo_traveller • us
7
A warm, well-located boutique hotel with excellent service and a true sense of Naples.
Pros:

The staff were very attentive from the moment we arrived until we left, including helping with our bags and walking us to the cab. The location is hard to beat — you step right out onto a vibrant, central street that makes exploring Naples easy and memorable.

Cons:

The room felt a bit worn and somewhat stuffy, and the size/layout made the wear more noticeable.

2026-05-18 • via Nuitee
J
Julie • extended_group • us
10
Pros:

The staff is amazing. Very charming place

2026-05-17 • via Nuitee
G
Gigiomi60 • NONE • Koeniz, Bern Mittelland District, Canton of Bern
10
A pearl in the center of Naples
Pros:

A wonderful hotel in the middle of the busy old City, an old palace wonderful preserved and renovated

2026-05-16 • via Tripadvisor
E
esra • couple • tr
5
Disappointment!
Pros:

The beds were comfortable.

Cons:

We didn’t like the hotel at all. The location is very bad and definitely not worth the price. The reception is on a different floor and the room is on another floor, and having to leave the room key at the reception every single time is just ridiculous. The area itself also feels very unpleasant. We would never stay here again

2026-05-16 • via Nuitee
R
Riccardo • family_with_children • it
10
2026-05-14 • via Nuitee
G
Gian Carlo • family_with_children • it
10
2026-05-14 • via Nuitee
K
Kilchenmann • couple • ch
10
Schlicht fantastisch!
Pros:

Einfach alles! - ein wirkliches Boutique Hotel. Einrichtung, Lokalität, Lage. Alles war top! Es hatte auch eine charmante Rooftop Bar.
Das Personal war sehr freundlich und zuvorkommend. Man merkte, sie waren mit Herz und Blut dabei.

Cons:

-

2026-05-13 • via Nuitee
M
mollydR3616JB • Couples
10
a great hotel in historic Naples
Pros:

Santa Chiara Boutique Hotel was a wonderful place to stay. Although it's ideally located right on the main street in the center of the historic district, it's private and hidden behind locked doors, accessible only to guests. The place was charming, from the beautiful entrance courtyard to the pretty breakfast room to our well appointed room to the lovely rooftop terrace, perfect for a cocktail. Our room was surprisingly quiet even though it faced the very busy road outside. But the best part of our stay there was the wonderfully kind and dedicated hotel staff. Gennaro, Licia, Marco, and all the rest: they couldn't have been nicer and more helpful. If you need a place to stay in old town Naples, this is it!

2026-05-12 • via Tripadvisor
Y
Yurii • family_with_children • us
9
2026-05-12 • via Nuitee
N
Nikolaus • couple • de
10
2026-05-10 • via Nuitee
D
David • couple • fr
7
2026-05-07 • via Nuitee
D
David • couple • fr
7
Très bon emplacement. Accueil parfait (Marco). L’établissement peut considérablement s’améliorer sur la gestion du petit
Pros:

L’emplacement

Cons:

Le manque de professionnalisme au petit déjeuner

2026-05-07 • via Nuitee
D
Danielle • couple • ca
10
Exceptional boutique hotel in the heart of the historic centre with incredible customer service.
Pros:

Perfect location in the historic centre but very quiet - beautiful room, gorgeous roof top deck, walking distance to restaurants and historic sites. Hotel arranged great tours, made restaurant recommendations and walked us to our transportation pickup spot with an umbrella on our rainy departure morning. Exceptional!

Cons:

Nothing

2026-04-30 • via Nuitee
P
pkbnyc2026 • NONE
10
Warm welcome in the heart of the old town
Pros:

Helpful front desk team from pre-arrival through our stay and departure. Spacious room. Helpful advice re visiting the city.

2026-04-28 • via Tripadvisor
J
James • couple • gb
9
Pros:

An amazingly quiet, comfortable and beautiful place to stay in the heart of Naples old town. The roof terrace has stunning views too. Highly recommended!

2026-04-24 • via Nuitee
V
Véronique • couple • fr
8
Palazzo napolitain mystérieux à découvrir...
Pros:

L'accueil par Marco (en français, merci Erasmus !) était parfait. Il nous a indiqué des restaurants et des lieux à voir, nous a proposé un taxi (dont nous n'avons pas eu besoin), bref, c'était très agréable d'être aussi bien reçus. Les autres membres de l'équipe ont été aussi très à l'écoute. Nous avons eu une chambre superbe, immense, parfaitement restaurée et au calme grâce au double-vitrage indispensable puisque l'hôtel donne sur la via Benedetto, très passante. Le petit déjeuner est simple mais très bon et de grande qualité, avec des gâteaux typiques en provenance d'une boulangerie locale. Une belle découverte.

Cons:

La salle d'eau, pour une chambre en duplex qui peut accueillir jusqu'à quatre personnes, est vraiment trop petite. La douche est minuscule et les parois un peu tachées de moisissure. Dommage.

2026-04-23 • via Nuitee
C
Celine • family_with_children • fr
8
Pros:

Très bien situé, literie excellente,personnel très agréable.
Super rooftop.

Cons:

On entend passer les avions, la salle de bain était petite et vieillissante.
Le petit déj est cher pour ce que c'est.

2026-04-22 • via Nuitee