Santa Chiara Boutique Hotel

Hotels
•
les Collectionneurs
9.4 (433 reviews)
Via Benedetto Croce 23, Naples, NA, 80134 , Naples , IT
+39 081 552 7077

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Facilities

Carport
No single-use plastic straws
Comprehensive recycling policy
Offsite parking discounted rates available
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location for sightseeing
Delicious breakfast
Cons:
Issues with room cleanliness
Unpleasant odors in certain rooms
Inconvenient room layouts

Categories

Cleanliness
6.6
The reviews indicated issues with unpleasant odors and room conditions.
Service
10
Consistent positive feedback on the helpfulness and friendliness of staff.
Location
10
The hotel is well-located for walking access to historical and cultural sites.
Room Quality
8.6
Mixed feedback; while some rooms were spacious, there were issues such as odors and non-standard setups.
Amenities
10
Amenities like breakfast and rooftop access received praise.
Value for Money
10
Overall good value is implied by satisfied reviewers despite some concerns.
Food and Beverage
10
Food, particularly breakfast, received high marks from multiple reviews.
Overall Experience
10
Most reviews indicate a strong likelihood of recommending the hotel despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:42

Property Description

Escape to the Santa Chiara Boutique Hotel, where comfort meets convenience in the heart of Naples.

Luxurious Wellness Treatments Indulge yourself with rejuvenating body treatments and facials, perfect for unwinding after a day of exploration.

Convenient In-Room Amenities Each of our 10 well-appointed guestrooms features minibars, flat-screen televisions, and private bathrooms with rainfall showerheads, ensuring a relaxing stay.

Central Location Nestled just steps from Spaccanapoli and close to major attractions like Piazza San Domenico Maggiore, guests can explore the vibrant culture and history of Naples with ease.

Don’t miss the chance to experience the charm and comfort of our boutique hotel – book your stay today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NAP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.4
Based on 433 reviews
Cleanliness: 6.6
Service: 10
Location: 10
Room Quality: 8.6
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
K
karina wigh • couple • dk
10
Fantastisk sted med fantastisk personale .. alle pengene værd
Pros:

Fantastisk personale meget hjælpsomme især Licia var en stjerne. Vi har rejst meget i hele verden men har aldrig følt os så velkommen og set som af hende.

2026-07-25 • via Nuitee
J
JodiB947 • NONE
10
Impressed!
Pros:

This is a small boutique hotel with beautiful, large rooms. It felt like maybe it was a studio apartment building before becoming a hotel. The service is the stand out. Staff are so pleasant and accommodating. Had a really great experience here!

2026-07-24 • via Tripadvisor
J
John Nicolades • solo_traveller • au
9
Pros:

Great location, helpful friendly staff, beautiful large room in a converted palace, good rooftop to view Naples ,good breakfast selection with Greek yoghurt and sfogetellia riccia

2026-07-24 • via Nuitee
A
aolgrad • NONE
10
Great location, comfortable room, super friendly and helpful staff. Breakfast was excellent.
Pros:

Excellent location in the old town. Big, comfortable room, super friendly and helpful staff. Breakfast was great.

2026-07-22 • via Tripadvisor
P
PETER • couple • se
5
För mycket turister o folk vid denna tiden i Napoli och väldigt nergånget på mycket hus o byggnader.
Pros:

Trevlig personal. Okey rum men ligger i gamla delen av Napoli med svår tillgänlgighet med bla Taxi. Mycket folk och lite halv skitigt på gator mm.

2026-07-20 • via Nuitee
D
Daniela • extended_group • ch
10
2026-07-19 • via Nuitee
P
Peter James (Jamie) • solo_traveller • gb
9
Pros:

A calm oasis in the bustling streets of Naples.

2026-07-18 • via Nuitee
G
Gabriela • family_with_children • uy
10
2026-07-16 • via Nuitee
P
Porto • family_with_children • us
9
Loved it, Gennaro was fantastic, and the view was incredible.
Pros:

Gennaro at the desk is now one of my new favorite people in the whole world. he was so friendly, so accommodating, so kind, and always gave great recommendations. We were so impressed, he was basically running an entire hotel by himself most of our stay. The hotel was great, but it would not be half as great as it is without Gennaro.

Cons:

I only wish there was a full bar on the rooftop, but I also understand why there isn't.

2026-07-16 • via Nuitee
J
jerome • solo_traveller • gb
10
Pros:

Staff were extraordinary, Marco in particular could not have been more helpful and friendly. He organised restaurant bookings, recommendations and taxis. The room (duplex) was very large and comfortable, beds were great. Even came with some basic gym equipment (yoga mat, balance ball, kettle bells) in the upper floor. Plenty of storage space for clothing. Large bathrooms, nice products in them to use as well. Location is central, right in the middle of the old town which is fully pedestrianised. Many bars and restaurants within 10 minute walk.

Cons:

Shower in upstairs bedroom of duplex did not work properly but there was another bathroom downstairs which was fine.
Breakfast was great, IF you are there early. If you are near the end of the sitting the choice is limited.

2026-07-11 • via Nuitee
D
Destination652675 • NONE • Charleston, South Carolina
10
Wonderful boutique hotel in heart of Naples!
Pros:

It's a true Naples experience, a hidden courtyard so quiet and calm once inside. The staff are all welcoming and very helpful to attend to the luggage, breakfast, taxi, whatever you may need. High marks for Santa Chiara Boutique Hotel!

2026-07-10 • via Tripadvisor
R
RENA • family_with_children • jp
8
Since we only had one night in Naples, it was the perfect place for our short visit. The location is amazing, and the st
Pros:

Amazing location and very helpful staff. When you WhatsApp, they immediately reply back.

Cons:

The lift was a bit scary for me.

2026-07-09 • via Nuitee
M
Mary • extended_group • us
10
Wonder quiet haven in the heart of Napoli
Pros:

Wonderful location that is close to everything. We booked 2 executive rooms us and for the kids and it accommodated 4 boys easily (duplex)

Cons:

Nothing at all

2026-07-08 • via Nuitee
K
Kaye • family_with_children • us
10
The perfect stay in Spaccanapoli.
Pros:

Perfect stay in the center of old Napoli! Close to everything, fabulous staff. Fantastic breakfast. Loved everything!

2026-07-02 • via Nuitee
K
Kev123ng • Friends getaway • San Francisco, California
6
Good facilities, but very much improvable English and service
Pros:

Good hotel in Naples with modern well-kept facilities and clean rooms.

The main issue is the service. Staff barely speak or understand English, which makes communication difficult and sometimes frustrating. On top of that, there’s very little real support or attention once you’re there.

Overall, good infrastructure but poor service experience, especially if you don’t speak Italian.

2026-07-01 • via Tripadvisor
R
rosemarik2026 • NONE
10
Fabulous historic district stay!
Pros:

This hotel was all we could have asked for and more! Although a bit difficult to find because of the setup of the historic district and lack of a bigger sign (don’t change that btw. It’s part of the charm. It’s like a little secret) the concierge/reception attendant was so so helpful. She met us downstairs, helped us get our bags in, offered us a cool drink, and went out of her way at every turn to make sure we were comfortable. The sheets and beds were crisp and clean. They made sure we had enough towels for all four of us in our group. The provided breakfast was just over the top delicious and plentiful with so many choices. The ambiance and charm was top notch! 10/10 recommend. Can’t wait to visit again

2026-07-01 • via Tripadvisor
L
Laurie • couple • zw
10
Beautiful old building with lovely spacious hotel rooms. Very convenient location and very helpful and friendly staff
Pros:

Beautiful old building. Very spacious rooms with high ceilings. Very friendly and helpful staff. Loved sitting area on the roof top.

Cons:

It’s located in between 2 squares so the taxis can’t park right outside but the kind staff were very helpful with carrying our luggage

2026-07-01 • via Nuitee
L
Luciana • couple • br
7
Pros:

Equipe atenciosa e solícita.

Cons:

O Hotel fica numa rua com limitação de acesso por carro. Chegamos num domingo e tivemos que carregar as malas pela rua, pois não havia ninguém para ajudar no trajeto. No dia seguinte, quando partimos, já havia uma pessoa para nos auxiliar com a bagagem.
O banheiro é muito pequeno.

2026-06-30 • via Nuitee
K
Klaus • extended_group • de
9
Ein ruhiger Platz in der Altstadt von Neapel
Pros:

Das Personal muss man da mal an erster Stelle nennen: äußerst freundlich, wie man es selten antrifft. Und hilfsbereit mit Tips und Restaurantbuchungen !
Die Lage ist einmalig: mitten in der Altstadt, keine 30 m von der trubeligen Spaccanapoli entfernt: versteckt hinter einem der großen Holztore in einem Innenhof ab dem 2. Stock aufwärts und mit schöner Terrasse auf dem Dach - die man am besten Abends geniesst.
Das Hotel ist in einem wirklich alten Haus untergebracht und hat dessen Charakter gut erhalten.

Cons:

Uns hat es an nichts gefehlt.

2026-06-24 • via Nuitee
B
Brian • extended_group • us
8
Very nice place to stay. Felt very much at home
Pros:

location, staff, value

Cons:

Elevator is way to small. Stairs too manyA

2026-06-24 • via Nuitee