Comfort Apartments Box Hill

Hotels
•
Comfort
7.5 (667 reviews)
1 Elland Avenue , Box Hill , au

listing image 1
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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Grocery deliveries
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
5.46
Multiple reviews highlighted cleanliness issues, including dirty rooms and unkempt areas.
Service
8.43
Most reviews noted friendly staff who were helpful and accommodating.
Location
8.97
Convenient location close to public transport and hospitals.
Room Quality
6.92
Some guests found the rooms comfortable, while others reported issues with furnishings.
Amenities
6.45
Amenities were mentioned with mixed reviews regarding availability and quality.
Value for Money
8.41
Competitive pricing noted, especially given the location.
Food and Beverage
7.46
No specific mention of food and beverage options; assumed standard.
Overall Experience
7.93
Overall experience varied significantly with several positive and negative remarks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:27

Property Description

Modern Accommodation Near City Center

Convenient Location: Situated just a 5-minute walk from Box Hill Central, our hotel offers easy access to public transportation and nearby hospitals.

Fully Equipped Apartments: Enjoy the comfort of air-conditioned rooms with a fully equipped kitchen including a dishwasher, microwave, toaster, and fridge.

Nearby Attractions: Explore the beauty of Olinda and Mornington, both a short drive away. With Melbourne Airport in close proximity, your journey is made hassle-free.

Book your stay at City Edge Box Hill Apartment Hotel for a convenient and comfortable experience.

Important information:

Please note that the apartments will only be serviced Monday to Friday. There is no housekeeping service on Saturdays, Sundays and Public Holidays.

Please note that City Edge Box Hill requires a credit card pre-authorization upon check in.

Please note that there is a 3% charge when you pay with an American Express credit card.
Please note that there is a 1.5% charge when you pay with a Visa, Mastercard or China UnionPay credit card.
Please note that there is a 1.4% charge when you pay with WeChat pay or AliPay.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 10 per person per night when using an available cot.
    People no matter the age stay for AUD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 667 reviews
Cleanliness: 5.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 6.45
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 7.93
R
Ray • couple • au
8
2026-05-29 • via Nuitee
A
Aine Pearl • couple • au
10
2026-05-28 • via Nuitee
D
Dennis • couple • au
8
2026-05-23 • via Nuitee
R
Renee • couple • au
4
Pros:

The location to the hospital for us was very handy. The Kitchen was great for a studio apartment.

Cons:

I felt the cleaning standards weren’t really up to scratch. There were marks on the headboard that looked like blood. I had to clean it before I could sleep. The back of the bathroom door was also pretty grubby.

2026-05-20 • via Nuitee
S
Sharon Dewsbury • couple • au
7
2026-05-17 • via Nuitee
C
CHERIAN • solo_traveller • au
10
Pros:

The stay was more comfortable.We got all facilities needed for the stay. We enjoyed alot during the stay. The room was well litted. The staffs were very courteous and so helpful

Cons:

Nothing

2026-05-16 • via Nuitee
Z
Zoe • extended_group • au
4
2026-05-13 • via Nuitee
Z
Zhang • solo_traveller • au
10
Pros:

The staff were friendly and welcoming, and the location was convenient, being right next to Box Hill.

2026-05-12 • via Nuitee
L
Lauren • couple • au
10
Unbeatable Value
Pros:

Great Staff, great place

2026-05-08 • via Nuitee
D
David • solo_traveller • au
7
2026-05-08 • via Nuitee
L
Lauren • couple • au
10
Exceptional
Pros:

Excellent! Value for money, All staff are exceptional !!
Very accommodating!

2026-05-06 • via Nuitee
H
Hing • solo_traveller • my
9
near the hospital
Pros:

Bedroom separated from the kitchen with a door

Cons:

Promo on parking. Example if we book for a week stay - maybe we can entitle for 3 days parking free

2026-05-06 • via Nuitee
S
Sharon Dewsbury • couple • au
7
2026-05-05 • via Nuitee
J
Johanna • solo_traveller • au
9
Pros:

My first visit to Melbourne. I picked this motel because it was within walking distance for me to the Box Hill hospital and railway station. The room was spacious and clean. I felt safe and comfortable.

Cons:

Because I was walking, I missed the sign for the motel.

2026-04-30 • via Nuitee
N
Nathan • solo_traveller • au
7
Comfort is the right word
Pros:

The room was a nice enough studio apartment would suit solo travelers. Comes with kitchenette n washing machine.

Free wifi no limits

Cons:

No where to hang clothes once washed no drying rack or line the cupboard doesnt realy fit the hangers well as its basicaly a broom closet.

Bed probably needs to be replaced because the springs are poking up which led to a rough sleep.

And the smart chormecast tvs came on in the middle of the night probably not great for rooms to be able to cast t any device with no password but other than that it was a good stay

2026-04-27 • via Nuitee
L
Lauren • couple • au
8
2026-04-26 • via Nuitee
C
Carissa • solo_traveller • au
9
2026-04-25 • via Nuitee
A
Abbas • couple • au
8
2026-04-23 • via Nuitee
M
Michelle • solo_traveller • au
9
Pros:

Convenient location and value for money.

2026-04-23 • via Nuitee
P
piraya • solo_traveller • au
10
2026-04-21 • via Nuitee