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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Hiking
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Non-smoking throughout
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Fruits
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Tennis equipment
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Themed dinner nights
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Country Mansion Setting
The Spa Hotel, a refined country mansion near Tunbridge Wells Rail Station, offers a serene retreat within 14 acres of lush gardens. Guests can indulge in the swimming pool, sauna, and a range of beauty treatments.
Wellness and Fitness Amenities
With 2 gymnasiums, a steam room, and a tennis court, The Spa provides ample opportunities for guests to stay active and rejuvenate. The facilities cater to both fitness enthusiasts and those seeking relaxation.
Elegant Dining and Event Spaces
Indulge in modern British cuisine at The Orangery restaurant or explore the all-day menu. The hotel also boasts versatile banqueting and conference facilities, perfect for hosting events of various sizes.
Experience luxury and tranquility at The Spa Hotel - book your stay now for a memorable retreat.
This property recommends that all spa treatments are booked in advance of arrival to avoid disappointment. Please contact the spa direct using the contact details on your booking form.
All rooms now have air conditioning.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children from 3 years old to 14 years old stay for £15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
My brother kindly gave my wife a Voucher for 2 to their "Chapel Down Afternoon Tea" to celebrate her recent 80th birthday. They offered to join us to make a nice family outing. The good news is that the food offering was largely first class. Hot arancini balls to start, followed by warm scones and generous servings of clotted cream and strawberry jam, then superbly fresh finger sandwiches with interesting fillings and finally a selection of four cakes each. Tea could be chosen from a detailed menu but Earl Grey was fine for me.
The disappointing aspect was the room. Orange and brown upholstered chairs, fake wood tables, no sign of crisp white table cloths or napkins, tables covered in previous guests cutlery and plates. More school canteen than 4-star hotel (previous owners The Goring Family would be horrified). My own grouse was that all the Blue Badge spaces adjacent to the hotel were all reserved and unusable but without a single vehicle occupying these valuable spaces. If this is the hotel policy, then it should be advised to prospective guests on booking so that we too can have the chance to make a reservation - as it happens my brother and I both have Blue Badges and as he is particularly immobile, a park space near the hotel would have been very welcome.
The other concern related to the hotel admin. They phoned me three times in the previous 48 hours to confirm my booking and then staff had difficulty producing our bill on departure.
Great spa, beautiful room on top floor, delicious breakfast and wonderful service from the staff!
Breakfast service was very good
Bar food in the evening
Beautiful grounds at the back. The room was comfortable and well equipped with a very clean bathroom. The spa was nice with a good sized pool, big steam room, mixed sauna plus a women's only sauna in the changing room. The walk across the common to town was convenient. Staff very helpful and friendly. Breakfast was generous. I'd definitely stay again.
The Sunday Full English buffet wasn't great - should have ordered from the menu instead as this was good the previous day (and was available, though with a 15 - 20 minute wait). Spa changing room was a bit small and dated - became crowded and not easy to get changed afterwards. It's a shame the new spa with extra facilities isn't included with regular bookings.
Good standard room for the price, very clean. Family run hotel beats the big chains.
Small basic TV
Lovely clean generous sized rooms. Very comfortable bed and spacious room.
Reception staff and housekeeping staff very helpful.
Breakfast was lovely - buffet for pastries, cold meats, yogurt and cereal. Plus a menu with lots of choices. Staff very courteous and helpful.
There were plenty of facilities and staff were helpful. We only stayed overnight for a wedding so didn’t use the facilities.
The bathrooms are old and a bit tired. There was a loud air conditioning unit outside our window. At check out the staff tried to charge us late check out while we were checking out early!
Great stay - Nice room. Was gice4n a free upgrade which was nice.
Shower wasnt great.
Great ambience downstairs with the background music
Staff lovely
Nice decor
Location
Option of spa facilities
Bar
Noise - after travelling over 6 hours, we where desperate for a good night sleep only to discover an event on that was underneath (near) to our room so could hear the music continue until 12pm…obviously not late but not convenient when your over tired with plans the next day- maybe guests should be told on arrival or automatically allocated a room in a quieter area if they are not participating in the hotel event!
The window blinds have chains so high I could barely reach to close them, especially the bedroom one that has a table in the way, luckily my husband could reach.
(Only mentioning these things because it asks).
My husband and I chose to have Sunday lunch in The Orangery restaurant to celebrate our anniversary. The restaurant has a light and airy outlook over the beautiful grounds, the menu was varied and the service was superb. When the food arrived, it was absolutely delicious and portions were generous given it was a fixed price menu. We were looked after by Maisie who was incredibly helpful especially as I am a vegetarian. Nothing was too much trouble for her and she is a superb representative of the hotel. Would thoroughly recommend eating here; we have done so several times previously and never been disappointed. Today's visit was made extra special due to the service so many thanks, Maisie.
Amazing breakfast, beautiful grounds and great room.
The building and grounds are beautiful
The entrance is impressive
The beds were quite hard as was the pillows
The mind the step signs could be more visible
Very small room for an international traveller for a two day stay
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