Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG

Hotels
•
Holiday Inn Express
9.2 (1363 reviews)
18520 100 Ave NW , Edmonton , CA
+1 780-756-2134

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Varied breakfast options
Cons:
Complicated booking and billing process
Limited TV options
Difficult parking

Categories

Cleanliness
9.38
The hotel is clean and the rooms were very clean.
Service
9.85
Staff were friendly and helpful throughout the stay.
Location
9.39
Great location, close to malls and West Edmonton Mall.
Room Quality
8.84
Room was comfortable and met expectations.
Amenities
8.37
Amenities include breakfast, gym, and pool; however, limited streaming options on the TV.
Value for Money
8.83
Good value, especially with breakfast included.
Food and Beverage
9.38
Breakfast options were varied and well-received.
Overall Experience
9.55
Overall good experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:36

Property Description

Luxurious Amenities
Holiday Inn Express & Suites - West Edmonton-Mall Area offers underground heated parking, a hot tub, and a fitness centre for guests to unwind and relax during their stay.

Modern Rooms
Each room at this hotel is equipped with air conditioning, a flat-screen TV, and a coffee machine. Guests can enjoy the comfort of free toiletries and a hairdryer in the private bathrooms.

Convenient Location
Situated just 2.1 km from the famous West Edmonton Mall, and with attractions like Fort Edmonton Park and Valley Zoo nearby, our property provides easy access to the best of Edmonton.

Book your stay at Holiday Inn Express & Suites - West Edmonton-Mall Area for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YEG

Location

Guest Reviews

9.2
Based on 1363 reviews
Cleanliness: 9.38
Service: 9.85
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 9.55
I
Irene • solo_traveller • ie
10
Keep up the good service you provided!
Pros:

I specially like how the staff were very accomodate and helpful. The nice ambience of the room. Me and my family really enjoyed our two nights stay in your hotel.

Cons:

Parking area. Its difficult to find a parking area when we arrived so late at night.

2026-09-19 • via Nuitee
W
Wiesendahl • family_with_children • ca
8
Good for a short time not a long time.
Pros:

Decently located to amenities.

Cons:

Hot tub jets were weak to non existent. Cost was high.

2026-09-17 • via Nuitee
K
Kristina • family_with_children • ca
1
2026-09-16 • via Nuitee
E
Erin • family_with_children • ca
10
The hotel was great, the staff were excellent
2026-09-15 • via Nuitee
P
Patty • couple • ca
7
Pros:

Nice, clean rooms, basic decor, nice to have shampoo, conditioner, body wash and soap supplies available and its a good product line.

Cons:

The pool was closed and we chose this hotel to enjoy the pool with our grandkids so that was a big disappointment.

2026-09-14 • via Nuitee
S
Sylvia • solo_traveller • ca
9
Great stay, highly reccomend!
Pros:

Friendly and accommodating staff! Rooms were clean and comfortable. We were a little disappointed the pools were closed due to unforseen circumstances. However, the front desk did give my kids goodie bags which was a very nice gesture!

Cons:

Not being able to use the pool/hot tub.

2026-09-14 • via Nuitee
L
Lisa • family_with_children • ca
10
Staff very friendly
Pros:

Close to west Edmonton mall

2026-09-11 • via Nuitee
A
Alexandra • extended_group • fr
8
Agréable
Pros:

Bien situé ; propre ; les lits confortables ; une piscine une salle de sport et une salle de jeux ; nous sommes restés une seule nuit

Cons:

Le petit déjeuner mériterait un peu plus de choix

2026-09-10 • via Nuitee
D
Daisy Jane • extended_group • ca
9
We had a good night rest at the hotel. Breakfast was also good and the entire place smells good.
Pros:

Dining area and waiting area was big and clean. Also smells good.

Cons:

None

2026-09-08 • via Nuitee
P
PRAVESH • family_with_children • ca
9
2026-09-06 • via Nuitee
K
Kelly • family_with_children • ca
10
2026-09-03 • via Nuitee
I
Ibsa • family_with_children • ca
9
2026-09-02 • via Nuitee
L
Lorna • family_with_children • ca
10
Busy place but quiet rooms unless you have thumper staying above you! It was great!
Pros:

Family liked using the pool, we also asked for extra pillows and they were delivered.

2026-09-01 • via Nuitee
J
Janet • couple • ca
8
2026-09-01 • via Nuitee
J
Jessica • family_with_children • ca
10
A hotel home away from home.
Pros:

The location. How close everything was.

Cons:

I don’t know. It was all pretty good.

2026-08-31 • via Nuitee
J
Joy • solo_traveller • ca
10
Pros:

Big rooms, air conditioning and the pool was clean and had plenty of towels available

2026-08-26 • via Nuitee
L
lisa • family_with_children • ca
10
2026-08-18 • via Nuitee
A
Anitha • family_with_children • ca
10
We loved it !!
Pros:

Pool, break fast , closer to west Edmonton mall, good staff.

Cons:

Everything went well.

2026-08-18 • via Nuitee
J
jay • solo_traveller • ca
10
2026-08-18 • via Nuitee
M
Maureen • family_with_children • ca
3
2026-08-17 • via Nuitee