Casa Tropicana

Very low water pressure in shower and erratic temperature. Furnishing a bit dated.

The drains were putrid
The shower hot water failed to heat to more than tepid on our second day
The interet was patchy. Both nights we had none after a while
Our room wasn't cleaned. When asked the staff said rooms are cleaned every other day. Booking.com hotel site says daily housekeeping

Ras

I would like to have a microwave in the room. On our middle floor, the common deck area lights were so harsh & bright that it was hard to enjoy the wonderful area at night. It was also uncomfortably bright coming into our room when we slept.

Terrible experience: $280/night for a dark, damp, noisy, and run-down room (1/5)
Charging $280 a night for a room in this state is completely unacceptable. Our stay was a complete disaster from check-in to check-out:
* No Reception & Zero Evening Support: There is currently no on-site front desk. You have to check in at a separate hotel about 50 meters down the street. That front desk closes at 8:00 PM, meaning there is zero staff support or assistance available throughout the evening and night, no one to complain to. To make matters worse, there are no signs or directions to help you find your room once you get to the property.
* Room Discrepancy & Poor Layout: It seems like only a handful of rooms have received basic updates (like newer window frames), while others are practically unlivable. Our room felt like a dark cave: it faces a shared communal balcony/walkway rather than having an exterior view, leaving it with virtually zero natural sunlight and forcing you to keep the blinds permanently shut for privacy.
* Dampness, Odors & Poor Condition: Upon arrival, the room was freezing (64°F) with the window wide open and the AC blasting at maximum power—clearly a desperate attempt to air out a damp, musty, and foul-smelling room. The floor was unpleasantly slick and slippery, and closing the broken window blind was a total struggle. The TV did not work, the Wi-Fi was completely down, and there was no cell phone reception. No drinking water was provided, and the tap water smelled noticeably of sulfur.
* Inexistent Soundproofing: Rest was impossible. We could hear the neighbors flushing their toilet as if it were inside our own bathroom, footsteps from the floor above literally made our walls shake, and train noise was loud and frequent. On top of that, the bathroom exhaust fan was deafening and the refrigerator rattled loudly every time the motor kicked in.
I have photos documenting the deplorable state of this room.

No hot water

The rooms weren’t very nice, the WIFI was down most of the weekend, then they said it was up and gave us new passwords that didn’t work. There wasn’t a love seat or upholstered chair or proper closet, the bed was comfortable but the furniture was shabby, my nightstand seemed to offer a phone charger, but the power wasn’t connected

They really do need to update and remodel the property , but we were told they are about to. Too bad there is not an elevator to get to those higher floors

Isolation phonique de la chambre, le bâtiment est ancien donc cela est assez logique

This property is very old, the rooms have been updated. However, the AC and water heating and usage is very bad. We didn’t have hot water any of the four days we stayed there. The water stunk coming out of the sink so bad we couldn’t brush our teeth. The air conditioner did not work. It was listed as having this amenity. When we complained, to maintenance they said there was nothing they could do. The owner was unwilling to compensate us for the basic amenities that we did not have and was firm in giving us only a 25% discount when we felt it should be at least 40. The room was $350 a night for no water or air-conditioning and the fan was filthy. Would not return to this location and would not recommend it to anyone else. The girl at the front desk was nice. The only positive I could see from this booking.

Maybe more setting furniture in the room