Best Western Plus Santa Marta Hotel

Hotels
•
Best Western Plus
8.9 (1486 reviews)
Calle 24 # 3-65 , Santa Marta , co
+573022591829

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
La comida
La atención
Buena ubicación
Camas cómodas
Instalaciones principales
Cons:
Problemas de limpieza
Olores desagradables
Horarios de piscina

Categories

Cleanliness
7.9
Some reviews mentioned issues with odors and cleanliness.
Service
9.4
Overall staff were praised, with specific mention of attentive service.
Location
9.4
The hotel is well-placed near various amenities and attractions.
Room Quality
8.4
Rooms were described as comfortable, though there were some issues noted.
Amenities
8.9
Amenities like the gym and pool were appreciated.
Value for Money
8.9
Prices were considered reasonable based on the experience.
Food and Beverage
8.9
Positive remarks regarding the breakfast and dining experiences.
Overall Experience
9.4
Guests had a generally positive experience despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:41

Property Description

Luxurious Amenities and Services

Best Western Plus Santa Marta Hotel boasts an outdoor swimming pool, fitness centre, terrace, and restaurant for guests to enjoy. The 4-star property also features a business centre and concierge service, ensuring a seamless stay.

Comfortable and Well-Equipped Rooms

Guests can expect air-conditioned rooms with modern amenities such as a desk, coffee machine, fridge, minibar, and flat-screen TV. Each room is also equipped with a safety deposit box and a private bathroom with a shower, providing ultimate comfort during the stay.

Prime Location and Nearby Attractions

Conveniently located near Bahía de Santa Marta Beach, Santa Marta Cathedral, and Santa Marta Marina, guests can explore the best of the city. With the added convenience of airport transfers and free WiFi, Best Western Plus Santa Marta Hotel is the ideal choice for your stay in Santa Marta.

Important information:

Please note, Colombian residents abroad and foreign guests are tax-exempt of 19% VAT when buying a tourist package (accommodations plus service). Please note only guests with a Visa PIP3, PIP5, PIP6, PIP10, TP7, TP11 or tourist visa TP12 are exempt from paying value added tax (IVA) during their stay.

There is an optional tourism tax per person/stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SMR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for COP 16,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1486 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 9.4
D
Daniel • solo_traveller • co
8
Pros:

Todo ok

Cons:

Todo ok

2026-07-02 • via Nuitee
V
Viviana • family_with_children • co
10
Pros:

El Restaurante es cómodo, la comida es deliciosa y el personal muy cordial.

2026-07-02 • via Nuitee
D
Delly Luz • solo_traveller • co
10
Recomendado!!
Pros:

Instalaciones muy limpias, rica comida y personal muy amable. La recepcionista Maria fue muy amable y nos ayudó a gestionar un cambio de habitación.

2026-07-01 • via Nuitee
C
Carlos • family_with_children • co
8
Placentero
Pros:

Instalación

2026-06-30 • via Nuitee
L
Lina • solo_traveller • co
10
Pros:

Todo nos gustó, el personal muy muy atento, los desayunos deliciosos, las instalaciones lindas, y la ubicación excelente!

Cons:

Todo nos gustó

2026-06-30 • via Nuitee
C
Castellar • couple • co
10
Excelente
Pros:

Todo

Cons:

Nada

2026-06-30 • via Nuitee
R
ronald ariel • solo_traveller • co
10
Pros:

La atención del personal, la comodidad y limpieza de las instalaciones.

Cons:

Todo ok

2026-06-29 • via Nuitee
E
Eliana • couple • co
10
2026-06-29 • via Nuitee
A
Alvarez Ceveriche • family_with_children • co
10
Tranquilidad y Confort.
Pros:

Es un hotel cómodo, tranquilo, confortable para descansar y compartir en familia.

2026-06-25 • via Nuitee
Q
Quattlebaum • couple • us
10
The hotel like home
Pros:

The location, comfort, and cleanliness

Cons:

It needs better parking for taxis

2026-06-20 • via Nuitee
M
Mauricio • solo_traveller • co
10
Satisfactorio
Pros:

Ubicación, desayuno, atención del personal

2026-06-20 • via Nuitee
Y
Yury • solo_traveller • co
10
2026-06-17 • via Nuitee
L
Liliana • solo_traveller • co
10
Pros:

El personal súper amable. La ubicación súper bien. La limpieza de las habitaciones excelente y los desayunos muy buenos. Excelente todo. Volveríamos. 😊

2026-06-17 • via Nuitee
C
Carolina Paola • family_with_children • co
10
Muy buen hotel en Santa Marta
Pros:

Hotel muy limpio, muy bien ubicado, desayuno muy completo, relación costo-beneficio excelente, y la atención 10/10

Cons:

Acomodación de 2 camas, son muy pequeñas las que ofrecen son camas sencillas, y normalmente en otros hoteles son camas dobles

2026-06-16 • via Nuitee
W
Wilian • solo_traveller • co
9
Pros:

Habitación

Cons:

El horario de la piscina

2026-06-15 • via Nuitee
S
Silvia • couple • co
10
Excelente estancia
Pros:

Ubicación estratégica cerca a todo

2026-06-13 • via Nuitee
A
Andrés Camilo • extended_group • co
10
Excelente experiencia, seguiré volviendo !
Pros:

El personal fue excelente, todos estuvieron siempre muy atentos para asistirnos con cualquier necesidad.

Cons:

Me habría gustado que el extractor del baño funcionara, que succionara el aire, y que no fuera solo un ducto y una rejilla.

2026-06-09 • via Nuitee
A
ACEVEDO NEGRETE • extended_group • co
10
Excelente hotel y excelente precio
Pros:

La atención y la comodidad

Cons:

Todo fue perfecto y excelente

2026-06-09 • via Nuitee
Y
Yamile • couple • co
10
Pros:

Todas sus instalaciones me parecieron muy bonitas, muy limpias y cómodas, la atención muy buena su recepcionista Paula muy amable, la comida muy rica, todo muy bien, volvería de nuevo sin duda alguna🥰

2026-06-09 • via Nuitee
J
Juliana • solo_traveller • co
8
2026-06-06 • via Nuitee