Alivio Hotel Cairns

Hotels
•
Independent
8.2 (129 reviews)
136-140 Sheridan Street, Cairns, Queensland, 4870 , Cairns , AU
61-07-40411133

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Facilities

Full-service spa
Boat tours nearby
Health or beauty spa nearby
Express check-out
Parasailing nearby
Free WiFi
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Nice pool area
Cons:
Limited services
Poor value for money
Food service issues

Categories

Cleanliness
8.16
Rooms were clean, but there were issues with daily servicing and access to fresh towels.
Service
9.63
Staff were friendly and professional, though reception and restaurant services had technical issues.
Location
8.67
Nice location, an easy walk to the promenade, but the surrounding area appears run down.
Room Quality
8.12
Rooms are spacious but faced issues like no hot water and infrequent servicing.
Amenities
8.15
Pool area is nice but lacks heating and the restaurant was closed for renovations.
Value for Money
7.11
Considered not worth the cost, especially with limited services for the price.
Food and Beverage
7.16
Limited breakfast options and issues with service; restaurant not operating.
Overall Experience
8.63
Generally pleasant stay but marred by several operational issues and unmet expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:42

Property Description

Discover the perfect getaway at Sunshine Tower Hotel, where relaxation meets adventure in the heart of Cairns.

Rejuvenating Spa Experience
Pamper yourself at our serene spa, featuring rejuvenating facials to leave you feeling refreshed and revitalized.

Recreational Amenities
Dive into relaxation with our outdoor pool and hot tub, or explore the stunning surroundings with our bicycle rentals.

Comfort and Convenience
Enjoy modern comforts in our air-conditioned rooms, complete with flat-screen TVs, refrigerator, microwaves, and complimentary Wi-Fi to keep you connected throughout your stay.

Immerse yourself in the beauty of Cairns by making your reservation today!

Important information:

  • Pool access available from 7:00 AM to 9:30 PM.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.2
Based on 129 reviews
Cleanliness: 8.16
Service: 9.63
Location: 8.67
Room Quality: 8.12
Amenities: 8.15
Value for Money: 7.11
Food and Beverage: 7.16
Overall Experience: 8.63
D
Deborah and Gary, Alayne • couple • au
7
Pleasant but confusing
Cons:

No reception on duty even there was supposed to be one till 8 pm

2026-05-29 • via Nuitee
S
Stephen • solo_traveller • au
8
Pros:

Great size room

Cons:

I would have liked a desk/hutch but that is cause I was working. Toiletries could use an upgrade.

2026-05-28 • via Nuitee
E
Eduardo • solo_traveller • es
7
Pros:

Tamaño de la habitación y personal. Las zonas comunes.

Cons:

Tuvimos problemas con el agua caliente, y hubo que esperar al check in. El desayuno incluido es un voucher a gastar en una cafetería al lado del hotel (20 dólares por persona).

2026-05-27 • via Nuitee
L
Leonie • solo_traveller • au
10
Pros:

Close to the city, friendly service and nice pool

Cons:

No breakfast offered only voucher for cafe down the road

2026-05-24 • via Nuitee
M
Margaret • couple • au
8
Totally fine.
Pros:

The restaurant on premises ,’Finn Finn’ was exceptional. We had a courtyard room which was surprisingly quiet for a main road. The room was a good size. Great value for money.

Cons:

Nothing to fault for the price.

2026-05-23 • via Nuitee
K
Kasandra • couple • au
10
A central location not too far from the esplanade and food restaurants. The shower was the best shower I have ever had.
Pros:

The shower was amazing!

Cons:

It was all good.

2026-05-23 • via Nuitee
L
Love • solo_traveller • au
7
My stay was enjoyable
Pros:

It was close

Cons:

There was no bottle water no snacks or cereal n 1 pk coffee

2026-05-23 • via Nuitee
E
Evangeline • couple • au
10
2026-05-23 • via Nuitee
M
Miryana • solo_traveller • au
6
Pros:

Location

Cons:

1. The room was rather stuffy although the air conditioner was on. I would suggest the room ventilation is checked out
2. The internet was not working

2026-05-21 • via Nuitee
I
Ildiko • couple • au
8
Pros:

Good location.

Cons:

Bathroom wasn’t perfectly clean.

2026-05-21 • via Nuitee
S
Sylvia • couple • ch
8
Pros:

Nähe zum Zentrum.
Grösse des Zimmers

2026-05-20 • via Nuitee
R
Robin • couple • au
6
Pros:

Eas war gut und sauber

Cons:

Das ich Frühstück gebucht habe aber jedeglich nur einen gutschein für 20$ bekommen habe fürs nächstgelegende kaffeee.
Das geld hat nicht gereicht und wie mussten jedentag im Schnitt noch 40 doller draufzahlen.

2026-05-19 • via Nuitee
Z
Zac • couple • gb
9
2026-05-16 • via Nuitee
J
Jeremy • solo_traveller • au
10
Absolutely 💯 Awesome 😎
Pros:

Awesome 😎 location n good value for money. Private n quiet. Pool area was excellent as well. Staff was very friendly n happy. Would recommend hotel to family n friends to book n stay here.

Cons:

There's nothing bad to say about this place.

2026-05-14 • via Nuitee
F
Fred • solo_traveller • au
10
Pros:

The staff, room, cleanliness, facilities and location is excellent.

Cons:

Thought that house keeping of the room could be done after 3 - 4 days instead of after 7 days & having a toaster in the room would have been great.

2026-05-14 • via Nuitee
A
Adam • couple • au
8
2026-05-14 • via Nuitee
B
Bianca C. • solo_traveller • au
5
Pros:

Location.

Cons:

Room was dated and not overly clean. White towels had stains on them and toilet wasnt clean and food item in bathroom sink.

2026-05-13 • via Nuitee
J
Joel • solo_traveller • au
9
Pros:

Quick easy check in process and friendly staff

2026-05-12 • via Nuitee
K
Kurt • solo_traveller • au
10
Pros:

Bed was right lovely init, took me 15 mins to turn off the lamps btw the button is on the side, would i stay here again yes i would

Cons:

No check in before 2pm strict policy, my phone died so had to find my way back to hotel and sit there for 3 hours was my fault but still, would have liked a run down of property etc

2026-05-11 • via Nuitee
F
Felipe • solo_traveller • cl
7
Pros:

Comodidad de la habitación. El hecho de que tenga microondas, refrigerador y amplios espacios.

Cons:

Mi habitación, en algunos dias, se llenaba de hormigas. Despues de las 17 o 18 horas no hay nadie en recepción, por lo que debes llamar al citofono que está fuera del hotel para hacer consultas pero las personas que contestan no manejan infraestructura del hotel.

2026-05-11 • via Nuitee