Bespoke Trendy Hotel Hanoi

Everything from check in to check out was excellent! I arrived at Hanoi early in the morning and they managed to get me a room with no extra charge, which was so nice! Through my entire stay, Don was available to me through WhatsApp, providing suggestions of things to do, answering my questions, even delivering cold towels for my sunburnt legs! The people who work at Bespoke really went above and beyond to make me feel welcomed and comfortable. My first room was small, but expected in Hanoi, and for the comfort of the bed, shower and A/C I didn’t mind at all, but they still ended up upgrading me to a larger room which was a quite big and had a lovely city view! The breakfast and spa were also really great. Location was right by train street so everything in old quarter was walkable, but it was tucked down a quiet little alley which was so nice! Would highly recommend!

La gentillesse du personnel, la qualité de la literie et du restaurant

The rooms are nicely styled and a good size . The breakfast was amazing and the staff were really helpful. The connected Spa was great value for money. The hotel is in a great location near to train street with plenty of good restaurants nearby.

An unexpected nice stay. The room with no window is still roomy and cozy. Everything is clean and suitable for a relaxing holiday. Every staff is friendly and helpful. There is a wide variety of breakfast choices and it’s delicious.
We want to thank Tom especially. Knowing that we need to stay for extra night due to typhoon, he offered a lot of help. We were so surprised to get the small gift and even breakfast box!
I definitely will place this hotel to the first place when I come to Ha Noi next time.

Property is clean and staff were amazing and friendly

The staff, nice and clean room, comfortable bed, great location.

飯店裡每個人員都非常友善, 房間的冷氣很涼爽, 就算離開幾個小時回房間, 還是涼涼的, 地點很不錯, 夜晚也很安靜.

The Bespoke Trendy Hotel was an excellent choice for my family. The room was very spacious and clean. When we arrived, we were met by Mei who went above and beyond in her hospitality. We had dinner and breakfast at the restaurant and both meals were excellent. I would highly recommend this hotel. The staff were exceptionally professional, friendly, and attentive throughout our stay.

I highly recommend this hotel to anyone visiting Hanoi! What truly sets this place apart is their world-class staff and hospitality, which made my stay absolutely unforgettable.

A massive shoutout to Ly Nguyen, the absolute MVP of the hotel! From the moment I checked in, she went above and beyond. She introduced me to Hanoi’s top attractions and local food spots, and to make things even easier, she added me on WhatsApp and sent over all the Google Maps locations. She checked in on me daily to ensure my trip was going smoothly. Ly is incredibly detail-oriented and made everything so seamless. Even on the day I left for the airport, though she wasn't on duty, she thoughtfully arranged for her colleague to pass me a sweet farewell gift.

As for the hotel itself, while it might not be the newest property in town, it is incredibly comfortable. They offer a great pillow menu, and the bed provided an amazing night's sleep. The breakfast selection isn't massive, but it’s a case of quality over quantity—everything was simple, fresh, and delicious.

The location is also unbeatable. It’s tucked away in a quieter spot but still central ("quiet yet bustling"), with most major city attractions within a 10-minute walk. On top of that, every single staff member I encountered was warm and helpful.

This hotel offers incredible value for money. I would stay here again in a heartbeat! Thank you the team for such a wonderful experience!

The staff here are so friendly. They provided excellent service.

Staff were extremely friendly with good food and great environment

As usual, Bespoke Trendy location and staff were excellent. Since my last stay they have tweaked their room comforts slightly with selection of pillows and bathroom amenities, even better than before. The staff are always hospitable, professional and supportive to guests.

Very good service, clean room, serve a good food

Fantastic , highly recommend 5+ star service , food and facilities

Stayed at The Bespoke Trendy Hotel and was thoroughly impressed. The service is outstanding amongst so many countries i have been to — staff are warm, attentive, and go above and beyond to make your stay perfect. The rooms feature a super trendy, modern design with stylish decor, and a chic, relaxing vibe.
Near the train street with lots of amazing restaurants around.
The room price is super friendly even with a free manicure service!

Great place to stay in the old quarter of Hanoi! Great location, great staff, tasty breakfast and beautifully decorated French contemporary rooms. The location was close to every thing but on a side street so not as frantic as other hotels. At breakfast, along with the wait staff, there were ambassadors in purple Vietnamese dresses that helped with questions and concerns, we had issues with our safe, which was resolved by the time we finished breakfast and we asked for a tutorial on how to say “please”, “thank you” and “pardon me”. We appreciated the attention to detail and their friendliness. The rooms were large so by the time you un packed you did not feel like you were sleeping in a closet plus a wonderful ambiance. We have stayed in other hotels in the old quarter the staff, food and room size is not as good as the Bespoke Trendy hotel….

We had such a smooth and enjoyable stay in Hanoi, and a big part of that was thanks to Ly! From the moment we arrived, she took great care of all our needs and made everything so easy and stress-free for us. Her kindness, attentiveness, and thoughtful gestures — including the farewell snacks she prepared for us — truly made us feel welcomed and cared for.

Thanks to Ly, we had a peaceful and memorable experience, and we will definitely return to this hotel the next time we visit Hanoi. Highly recommended!