Hôtel Plaza Québec par JARO

Hotels
7.7 (4130 reviews)
3031 Boul. Laurier , Quebec City , ca

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff at the restaurant
Convenient location near restaurants and shops
Cons:
Dirty floors and towels
Cold pool and inadequate amenities

Categories

Cleanliness
5.69
Many comments on dirty floors, funky towels, and unclean bathrooms indicate significant cleanliness issues.
Service
8.66
Staff were friendly and provided good service, particularly highlighted by the restaurant staff.
Location
9.2
The hotel is conveniently located near restaurants and shops.
Room Quality
6.65
Rooms did not match the photos, and specific issues with quality were mentioned.
Amenities
7.18
Amenities such as the pool being cold and crowded, and lack of expected facilities contributed to dissatisfaction.
Value for Money
7.64
Given the high pricing and the issues faced, the value for money was deemed poor.
Food and Beverage
8.19
Service at the restaurant was commendable, but food quality faced criticism, especially regarding temperature.
Overall Experience
8.36
Mixed reviews with some enjoyment in activities, but overall disappointment in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:37

Property Description

Luxurious Spa Centre and Hot Tub
Indulge in relaxation at Hotel Plaza Quebec's spa centre and hot tub, perfect for unwinding after a day of exploring Quebec City.

Family-Friendly Amenities
With a children's playground and sun terrace, Hotel Plaza Quebec caters to families, ensuring both kids and adults have a memorable stay.

Convenient Location
Located just 200 meters from Parc Aquarium du Quebec, and with easy access to Grande Allee and Battlefields Park, Hotel Plaza Quebec offers a prime spot for exploring the city.

To experience the ultimate blend of comfort and convenience, book your stay at Hotel Plaza Quebec today.

Important information:

Please note, children under 3 stay free of charge. Any older children are charged CAD 20 per night.

Please note that for bookings of more than 6 rooms, different conditions will apply. Please contact property for details.

Housekeeping during your stay: Because of limited personnel and to provide you with a quality service, we are bound to adjust the housekeeping service in your room during your stay.

For stays of 2 nights or less: No housekeeping will be done during your stay. For all special requests, please contact the front desk.
For stays of 3 nights or more: After the 2nd night, we change the towels, empty the trash and the coffee machine. After the 4th night, a complete housekeeping of the room is provided.

- contemporary Victorian-inspired architecture and refined yet charming decor

- Hôtel Plaza Québec is a true gem in Quebec City’s new business and shopping district

- Behind its castle-like appearance lies a picturesque interior garden with a swimming pool and a music stage, where talented artists regularly perform.

-Hôtel Plaza Québec has 21 reception rooms and is located at the crossroads of the main roads at the southern entrance to the city, making it a privileged conference venue.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for CAD 10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for CAD 25 per person per night when using an existing bed.
    Children up to and including 12 years old stay for CAD 10 per person per night when using an available extra bed.
    People 13 years old and over stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 4130 reviews
Cleanliness: 5.69
Service: 8.66
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.36
J
Jinesh couple ca
8
2026-06-13 via Nuitee
A
Audree family_with_children ca
8
2026-06-13 via Nuitee
A
Anne Marie couple ca
10
C’était très bien
Pros:

Le confort de la chambre

Cons:

Il y avait beaucoup de construction alentour.

2026-06-12 via Nuitee
G
Gninze Laeticia solo_traveller ca
8
Pros:

L,accueil et le professionnalisme.

Cons:

Le restaurant le 2e jour le déjeuner n,était copieux et les aliments pas bien cuit

2026-06-10 via Nuitee
J
Juba couple ca
5
Cons:

Le séjour était correct, mais plusieurs points sont à améliorer. Le check-in a été très long environ 30 minutes d’attente. La télévision dans la chambre était très vieille, sans accès à Netflix ou à d’autres applications modernes, et la télécommande était scotchée. De plus, les distributeurs de shampoing et de savon dans la douche fonctionnaient mal et il fallait attendre longtemps avant que le produit sorte. Ces détails ont rendu l’expérience moins agréable.

2026-06-10 via Nuitee
S
sepideh family_with_children gb
5
2026-06-10 via Nuitee
M
morency alain solo_traveller ca
8
Pros:

La suite blanche était hyper confortable

Cons:

Devoirs attendre 1h30 avant d'avoir notre chambre alors que nous avions appelé et demander de l'avoir pour 15hr au lieu de 17hr

2026-06-10 via Nuitee
M
marcbF503NE Friends getaway
6
Swimming pool opening hours lets it down.
Pros:

A nicely positioned hotel with modern rooms but the big failing is the short swimming pool opening hours. For a hotel built around such a beautiful swimming pool to have the pool closing at 9pm seems absurd. Previous hotels we have visited pools close at 10-11 which means if you’ve been out for the day you can still get a swim in before retiring for the night. Very disappointing.

2026-06-09 via Tripadvisor
M
MARC couple ca
10
2026-06-09 via Nuitee
N
Noel solo_traveller ca
7
Pros:

Excellent menu. Très bon.

Cons:

La machine à café.

Et la serveuse au petit déjeuner. Je ne sais pas la seule à avoir été mal traité, la table d'a côté également.

2026-06-09 via Nuitee
Y
Yvon couple ca
9
Pros:

Hotel bien situé près des commerces , épicerie , centre ville de québec et restaurant .
La chambre sur coté jardin balcon très belle vue piscine .

2026-06-09 via Nuitee
M
Marie-eves solo_traveller ca
10
2026-06-08 via Nuitee
M
Melissa couple ca
8
C était bien en général
Pros:

L’emplacement, l’espace jardin, le restaurant Ginger, le personnel, qualité prix

Cons:

Pas d’air climatisé à contrôler dans la chambre et le lit n est pas confortable, matelas un peu dur

2026-06-08 via Nuitee
S
Steve solo_traveller ca
8
Pros:

L'ambiance et la propreté !

Cons:

J'ai des limitation et le bain était trop pour y accéder.

2026-06-08 via Nuitee
M
Melisa solo_traveller ca
10
2026-06-08 via Nuitee
C
Carole solo_traveller ca
9
2026-06-08 via Nuitee
J
Jessica solo_traveller ca
10
2026-06-08 via Nuitee
S
Sabrina couple ca
9
Super
Pros:

Le balcon plus intime dans le coin on voi la piscine mais plus loin de la piscine j’ai mieux aimer

Cons:

Le lit escamotable il etait rond moin confortable. La pougner de la douche est brancher a l’envers sa ses drole

2026-06-08 via Nuitee
P
patrick solo_traveller ca
8
2026-06-07 via Nuitee
C
Christiane family_with_children ca
8
C’était bien
2026-06-06 via Nuitee