Hôtel Plaza Québec par JARO

Hotels
7.7 (4192 reviews)
3031 Boul. Laurier , Quebec City , ca
+14186582727

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff at the restaurant
Convenient location near restaurants and shops
Cons:
Dirty floors and towels
Cold pool and inadequate amenities

Categories

Cleanliness
5.69
Many comments on dirty floors, funky towels, and unclean bathrooms indicate significant cleanliness issues.
Service
8.66
Staff were friendly and provided good service, particularly highlighted by the restaurant staff.
Location
9.2
The hotel is conveniently located near restaurants and shops.
Room Quality
6.65
Rooms did not match the photos, and specific issues with quality were mentioned.
Amenities
7.18
Amenities such as the pool being cold and crowded, and lack of expected facilities contributed to dissatisfaction.
Value for Money
7.64
Given the high pricing and the issues faced, the value for money was deemed poor.
Food and Beverage
8.19
Service at the restaurant was commendable, but food quality faced criticism, especially regarding temperature.
Overall Experience
8.36
Mixed reviews with some enjoyment in activities, but overall disappointment in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:37

Property Description

Luxurious Spa Centre and Hot Tub
Indulge in relaxation at Hotel Plaza Quebec's spa centre and hot tub, perfect for unwinding after a day of exploring Quebec City.

Family-Friendly Amenities
With a children's playground and sun terrace, Hotel Plaza Quebec caters to families, ensuring both kids and adults have a memorable stay.

Convenient Location
Located just 200 meters from Parc Aquarium du Quebec, and with easy access to Grande Allee and Battlefields Park, Hotel Plaza Quebec offers a prime spot for exploring the city.

To experience the ultimate blend of comfort and convenience, book your stay at Hotel Plaza Quebec today.

Important information:

Please note, children under 3 stay free of charge. Any older children are charged CAD 20 per night.

Please note that for bookings of more than 6 rooms, different conditions will apply. Please contact property for details.

Housekeeping during your stay: Because of limited personnel and to provide you with a quality service, we are bound to adjust the housekeeping service in your room during your stay.

For stays of 2 nights or less: No housekeeping will be done during your stay. For all special requests, please contact the front desk.
For stays of 3 nights or more: After the 2nd night, we change the towels, empty the trash and the coffee machine. After the 4th night, a complete housekeeping of the room is provided.

- contemporary Victorian-inspired architecture and refined yet charming decor

- Hôtel Plaza Québec is a true gem in Quebec City’s new business and shopping district

- Behind its castle-like appearance lies a picturesque interior garden with a swimming pool and a music stage, where talented artists regularly perform.

-Hôtel Plaza Québec has 21 reception rooms and is located at the crossroads of the main roads at the southern entrance to the city, making it a privileged conference venue.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for CAD 10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for CAD 25 per person per night when using an existing bed.
    Children up to and including 12 years old stay for CAD 10 per person per night when using an available extra bed.
    People 13 years old and over stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 4192 reviews
Cleanliness: 5.69
Service: 8.66
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.36
C
Cynthia • family_with_children • ca
10
Parfaite escapade
Pros:

La piscine chauffée est parfaite, le décor est très beau. Belle grande chambre.

Cons:

Un des lits commence à pencher d’un côté, il fallait donc dormir vers le centre pour ne pas rouler en bas du lit. J’aurais du le mentionner pendant le séjour mais nous sommes rentrés tard et on voulait juste dormir.

2026-07-04 • via Nuitee
M
Marc-andre • family_with_children • ca
5
Je ne retournerais pas.
Pros:

J'ai trouvé l'hôtel pas super propre, la piscine tombe en ruine et dans notre chambre * 120, le plancher était super sale.

Cons:

500$ d'hôtel pour 2 nuits et c'était très ordinaire la propreté

2026-07-04 • via Nuitee
J
Joseph • solo_traveller • ca
9
Overall very good
Pros:

Very clean

Cons:

Size

2026-07-04 • via Nuitee
L
Laurie • couple • ca
8
2026-07-03 • via Nuitee
N
Nepton • couple • ca
8
La chambre fut confortable
Pros:

Service

Cons:

C’était bruyant! J’ai entendu toute la nuit des gens rire fort dans le corridor

2026-07-03 • via Nuitee
G
Guljahon • extended_group • us
10
Pros:

It was amazing stay

Cons:

None

2026-07-03 • via Nuitee
C
Christian • solo_traveller • ca
10
2026-07-02 • via Nuitee
H
Hélène • couple • ch
8
Pros:

Localisation, personnel

2026-07-01 • via Nuitee
C
Charest • solo_traveller • ca
8
2026-06-30 • via Nuitee
D
Desormeaux • solo_traveller • ca
9
2026-06-30 • via Nuitee
J
Jagdeep • solo_traveller • ca
5
2026-06-30 • via Nuitee
D
Damian • solo_traveller • ca
8
Traffic chaos
Cons:

Not as much. I don't like anything about the hotel. It's just the traffic the construction

2026-06-30 • via Nuitee
V
Véronique • couple • ca
4
Décevant
Pros:

Pas grand chose, les photos ne sont pas représentatives à 100%, la piscine paraît plus grosse en photo qu’en vrai

Cons:

Le personnel est snob et nous dévisage.

2026-06-29 • via Nuitee
L
Lei • family_with_children • ca
5
2026-06-29 • via Nuitee
M
Melissa • family_with_children • ca
10
Highly recommend for anyone traveling to stay here 😊
Pros:

Beautiful pool the Ginger restaurant was delicious and yummy drinks too

Cons:

Bed weren’t the comfiest but very clean linens and very clean rooms

2026-06-29 • via Nuitee
F
Fannie • solo_traveller • ca
8
2026-06-29 • via Nuitee
K
Kevin • couple • ca
6
2026-06-29 • via Nuitee
S
St-Laurent • couple • ca
10
2026-06-28 • via Nuitee
B
Boris • couple • bg
8
I still wait my deposit back!
Pros:

It’s good for the money. Pool was ok, the room is big but a little bit noise. I still waiting my deposit back

2026-06-28 • via Nuitee
I
Isabelle • solo_traveller • ca
10
2026-06-27 • via Nuitee