Hôtel Plaza Québec par JARO

Hotels
7.7 (4378 reviews)
3031 Boul. Laurier , Quebec City , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff at the restaurant
Convenient location near restaurants and shops
Cons:
Dirty floors and towels
Cold pool and inadequate amenities

Categories

Cleanliness
5.69
Many comments on dirty floors, funky towels, and unclean bathrooms indicate significant cleanliness issues.
Service
8.66
Staff were friendly and provided good service, particularly highlighted by the restaurant staff.
Location
9.2
The hotel is conveniently located near restaurants and shops.
Room Quality
6.65
Rooms did not match the photos, and specific issues with quality were mentioned.
Amenities
7.18
Amenities such as the pool being cold and crowded, and lack of expected facilities contributed to dissatisfaction.
Value for Money
7.64
Given the high pricing and the issues faced, the value for money was deemed poor.
Food and Beverage
8.19
Service at the restaurant was commendable, but food quality faced criticism, especially regarding temperature.
Overall Experience
8.36
Mixed reviews with some enjoyment in activities, but overall disappointment in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:37

Property Description

Luxurious Spa Centre and Hot Tub
Indulge in relaxation at Hotel Plaza Quebec's spa centre and hot tub, perfect for unwinding after a day of exploring Quebec City.

Family-Friendly Amenities
With a children's playground and sun terrace, Hotel Plaza Quebec caters to families, ensuring both kids and adults have a memorable stay.

Convenient Location
Located just 200 meters from Parc Aquarium du Quebec, and with easy access to Grande Allee and Battlefields Park, Hotel Plaza Quebec offers a prime spot for exploring the city.

To experience the ultimate blend of comfort and convenience, book your stay at Hotel Plaza Quebec today.

Important information:

Please note, children under 3 stay free of charge. Any older children are charged CAD 20 per night.

Please note that for bookings of more than 6 rooms, different conditions will apply. Please contact property for details.

Housekeeping during your stay: Because of limited personnel and to provide you with a quality service, we are bound to adjust the housekeeping service in your room during your stay.

For stays of 2 nights or less: No housekeeping will be done during your stay. For all special requests, please contact the front desk.
For stays of 3 nights or more: After the 2nd night, we change the towels, empty the trash and the coffee machine. After the 4th night, a complete housekeeping of the room is provided.

- contemporary Victorian-inspired architecture and refined yet charming decor

- Hôtel Plaza Québec is a true gem in Quebec City’s new business and shopping district

- Behind its castle-like appearance lies a picturesque interior garden with a swimming pool and a music stage, where talented artists regularly perform.

-Hôtel Plaza Québec has 21 reception rooms and is located at the crossroads of the main roads at the southern entrance to the city, making it a privileged conference venue.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Location

Guest Reviews

7.7
Based on 4378 reviews
Cleanliness: 5.69
Service: 8.66
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.36
E
Emily family_with_children ca
3
2026-08-22 via Nuitee
C
Cristel solo_traveller mq
7
2026-08-22 via Nuitee
D
Dave solo_traveller ca
10
2026-08-22 via Nuitee
A
Ariane family_with_children ca
10
2026-08-22 via Nuitee
M
Maxime family_with_children ca
7
Correct
Pros:

La piscine étais bien

Cons:

La piscine sentais très fort le chlore
La chambre étais mal laver, du chocolat plein le robinet de salle de bain et le plafond noir de poussière de la ventilation

2026-08-21 via Nuitee
B
Brigitte solo_traveller ca
10
2026-08-20 via Nuitee
J
Julie solo_traveller fr
7
Pros:

La piscine

Cons:

L'attente pour le service au restaurant

2026-08-20 via Nuitee
B
bougdem couple ca
1
2026-08-20 via Nuitee
B
Barbara family_with_children fr
8
Très bien !
Pros:

Emplacement stratégique pour visiter la région
À 20 mins en voiture du vieux Québec
Chambre confortable
La piscine est vraiment très belle

Cons:

Le bruit tôt le matin…
Le MONDE à la piscine surtout le soir
Et les oreilles beaucoup trop épais

2026-08-20 via Nuitee
M
Michel couple ca
8
2026-08-20 via Nuitee
A
Anne-Carine couple ca
10
2026-08-19 via Nuitee
F
Farnoosh solo_traveller ca
8
2026-08-19 via Nuitee
A
Alain couple ca
4
Hôtel bruyant surclassé déconseillé aux personnes cherchant calme, confort et propreté..
Pros:

Sans commentaire

Cons:

Vétusté de la chambre et de la salle de bain masquée par un éclairage de très basse intensité. Aire de piscine intérieure EXTRÊMEMENT bruyante jusqu'à 22h00 (samedi) constituant une nuisance extrême dans la chambre. Température, humidité et odeurs de chlore insupportables sur le balcon au dernier étage (chambre 518) directement sous la structure d'acier. Divan très usé et dur comme un banc d'église. Oreillers trop fermes et beaucoup trop épais (casse-cou). Un personnel masculin désagréable à l'accueil. Classement **** (7,8) surfait. Nous avons quitté l'hôtel dès le dimanche matin bien que nous ayons réservé et payé pour deux nuits. Restons avec cette vague Impression que les voyageurs ayant réservé sur Booking.com sont traités comme des clients de seconde zone.

2026-08-19 via Nuitee
B
Bobby family_with_children ca
7
2026-08-18 via Nuitee
M
Maëlle solo_traveller fr
6
Pros:

La chambre était propre et confortable. La douche bien chaude.

Cons:

La chambre donnant accès à une terrasse avec vue sur la piscine est tout à fait charmante cependant trop bruyante car la piscine résonne. Il y avait une odeur persistante de chlore ou de javel , en lien avec la piscine.
L'eau de la piscine était trouble et poisseuse.

2026-08-18 via Nuitee
S
St-onge solo_traveller ca
9
Pros:

le personnel l'emplacement

2026-08-18 via Nuitee
M
Mads Stoffer family_with_children dk
5
2026-08-18 via Nuitee
I
Iyakaremye family_with_children ca
10
Worth it amazing place
Pros:

Night live music and pool and brunch in the morning

Cons:

Gym

2026-08-17 via Nuitee
S
Sonia extended_group ca
8
2026-08-17 via Nuitee
L
LUCILLE family_with_children ca
4
première et dernière fois dans cet hôtel.
Pros:

la ville est très agréable.

Cons:

Hôtel qui mériterait de nombreuses rénovations. Le mobilier est usé et abîmé. La chambre était sombre et la salle de bain petite pour quatre personnes. Service minimal. Couloirs plutôt bruyants surtout le matin.

2026-08-17 via Nuitee