Hôtel Palace Royal Centre-Ville Québec par JARO

Hotels
8.1 (4844 reviews)
775 Honoré-Mercier , Quebec City , ca
+1 418-694-2000

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location near Old Quebec
Friendly staff
Cons:
Cleanliness issues in the bathroom
Maintenance problems in the room

Categories

Cleanliness
6.81
Multiple complaints regarding cleanliness issues, especially in the bathroom.
Service
9.28
Service was reported as spectacular, with staff being friendly and accommodating.
Location
9.32
The location is excellent, conveniently near Old Quebec and attractions.
Room Quality
7.27
Rooms noted as spacious but had maintenance issues and lack of ambiance.
Amenities
8.3
Good amenities overall, but hot tub and pool temperature issues were mentioned.
Value for Money
7.26
High price for the stay compared to the issues encountered.
Food and Beverage
7.81
Food quality received mixed reviews, with one instance of poor steak preparation.
Overall Experience
8.78
A generally positive experience, but specific issues may deter future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Luxurious Amenities
Hôtel Palace Royal in Quebec City offers a luxurious experience with a hot tub, indoor pool, and an on-site restaurant. Guests can unwind and indulge in comfort during their stay.

Convenient Services
With valet and self-parking options available, the hotel ensures a hassle-free experience for guests. Additionally, services like bike hire, car hire, and a 24-hour front desk cater to all needs promptly.

Prime Location
Located just steps away from Morrin Centre and other key attractions, Hôtel Palace Royal Jaro provides easy access to the best of Quebec City. The perfect starting point for your Quebec adventure.

To experience luxury, convenience, and prime location in Quebec City, book your stay at Hôtel Palace Royal today!

Important information:

For non-prepaid stays, the property will place a $200 preauthorization hold per room per stay on the credit card used at the time of booking, within 72 hours prior to arrival. If the preauthorization fails, the property reserves the right to cancel the reservation without notice.

Charges per additional guest may apply and vary depending on the property’s policies.

A government-issued photo ID and a credit card to cover incidental charges are required upon arrival.

Any reservation for more than two rooms per night may be considered a group reservation. In such cases, deposit and cancellation policies different from those applied to individual reservations may apply.

Special requests are subject to availability at the time of check-in and may incur additional charges. Special requests cannot be guaranteed.
This property accepts credit cards, debit cards, and cash.

This property includes the following safety features: a smoke detector and a security system.

Please notify the property if you expect to arrive late.

Only registered guests are permitted in the rooms.

Please note that cultural norms and guest policies may vary by country and property. The policies listed here are set by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 4844 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 8.78
G
Gabriela • family_with_children • es
9
Agradable
Pros:

Buena ubicación. La zona de la piscina y jacuzzi.

Cons:

Habitaciones algo anticuadas, no nos limpiaron la habitación el segundo día.

2026-08-29 • via Nuitee
M
Mario • couple • ca
10
Très agréable
Pros:

Le confort et la beauté de l’intérieur

Cons:

Rien en particulier

2026-08-29 • via Nuitee
T
Tahir • extended_group • qa
8
Good location, helpful staff and value for money option
Pros:

Location was amazing and so was the Staff. Overall good facility

Cons:

Nothing in particular

2026-08-29 • via Nuitee
R
Roberta • family_with_children • it
8
Lo consiglio, nonostante il costo un po’ alto, ma nello standard canadese
Pros:

Ottima la posizione a due passi dal centro, ampia e comoda la camera con un letto king size e molto comodo e capiente il parcheggio privato. Non abbiamo utilizzato la piscina.

2026-08-29 • via Nuitee
K
Kathleen • solo_traveller • ca
10
2026-08-29 • via Nuitee
J
Julian • family_with_children • co
10
Awesome and comfortable
Pros:

The location was ideal. It is near Old Quebec. You can actually explore the area just by walk and have great views.

Cons:

I was told that the breakfast were covered (Probably I got confused) so I didn't expected to be charge for them.

2026-08-29 • via Nuitee
I
IRINA • family_with_children • ca
8
2026-08-28 • via Nuitee
J
Joseph • solo_traveller • gb
9
2026-08-28 • via Nuitee
E
Elaine • couple • ca
6
Our selection of hotel was based on the area we wanted.
Pros:

The location of the hotel was exactly what we wanted to be able to walk everywhere.
The staff we talked to were very friendly and helpful.

Cons:

The room was not very clean. I accidentally spilled some water on the floor in the main room and when I washed up the floor with the towel it was very dirty.
The bed was very soft and lumpy.

2026-08-28 • via Nuitee
J
Julie • solo_traveller • fr
7
2026-08-28 • via Nuitee
J
Julie • family_with_children • fr
8
Pros:

La proximité avec le vieux Québec et la qualité générale de l’hôtel.

Cons:

Le menage n’est pas parfait (verres sales et poussières ça et là dans la chambre).
Le personnel moyen.

2026-08-28 • via Nuitee
R
Rasangi • family_with_children • lk
9
2026-08-27 • via Nuitee
A
Archabald • family_with_children • us
8
Comfortable stay in a great location.
Pros:

The location and the room were great.

Cons:

The staff didn’t seem very warm and welcoming.

2026-08-27 • via Nuitee
J
Julien • family_with_children • fr
5
2026-08-27 • via Nuitee
A
Andrea • family_with_children • at
10
Blakon im Innenhof mit Blick auf den Pool
Pros:

Originelle Hotelidee durch den Innenhof mit Balkonen mit Blick zum Pool. Bequeme Betten, aufmerksames Zimmerservice. Ein großes Plus ist auch die Parkmöglichkeit in der Garage.

2026-08-27 • via Nuitee
P
Paolo • family_with_children • it
9
Pros:

Piscina e macchina caffè

Cons:

Divano letto

2026-08-27 • via Nuitee
A
Aniqa • family_with_children • us
8
Beautiful old hotel -- just outside the gates of old city -- comfortable enough for stay with family.
Pros:

Pretty pool area --

Cons:

I don't expect to be put into the room I was in -- it was on the second floor -- and they didn't change my room "type" -- why does booking.com have certain room types and not others? It was weird.

2026-08-27 • via Nuitee
N
Nancy • extended_group • ca
10
The hotel was a wonderful location. The staff was all good to us. We loved our stay and will definitely be back next yea
Pros:

We love the pool. The room was very nice and spacious and the location was perfect.

The staff were kind, accommodating and patient

Cons:

We were usually short on bath towels, but that didn’t make a difference in how we enjoyed our stay

2026-08-27 • via Nuitee
M
MIRIAM • family_with_children • es
6
Buena ubicación pero limpieza mejorable.
Pros:

La ubicación era fantástica, muy cerca de la calle Saint Jean y del parlamento. La cama era cómoda y las almohadas también.

Cons:

Es un hotel antiguo y le vendría bien unos arreglos, el baño no estaba muy bien. La limpieza era muy mejorable y además se nos cayeron unos pocos cereales al suelo por accidente y después de arreglar la habitación seguían allí, no limpiaron nada y dejaron una nota que hasta el cuarto día no limpiaban nada, fue muy desagradable.

2026-08-26 • via Nuitee
B
Brigitte • solo_traveller • ca
8
Parfait
Pros:

Proximité du Vieux Québec

2026-08-26 • via Nuitee