Hôtel Palace Royal Centre-Ville Québec par JARO

Hotels
8.1 (4460 reviews)
775 Honoré-Mercier , Quebec City , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location near Old Quebec
Friendly staff
Cons:
Cleanliness issues in the bathroom
Maintenance problems in the room

Categories

Cleanliness
6.81
Multiple complaints regarding cleanliness issues, especially in the bathroom.
Service
9.28
Service was reported as spectacular, with staff being friendly and accommodating.
Location
9.32
The location is excellent, conveniently near Old Quebec and attractions.
Room Quality
7.27
Rooms noted as spacious but had maintenance issues and lack of ambiance.
Amenities
8.3
Good amenities overall, but hot tub and pool temperature issues were mentioned.
Value for Money
7.26
High price for the stay compared to the issues encountered.
Food and Beverage
7.81
Food quality received mixed reviews, with one instance of poor steak preparation.
Overall Experience
8.78
A generally positive experience, but specific issues may deter future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Luxurious Amenities
Hôtel Palace Royal in Quebec City offers a luxurious experience with a hot tub, indoor pool, and an on-site restaurant. Guests can unwind and indulge in comfort during their stay.

Convenient Services
With valet and self-parking options available, the hotel ensures a hassle-free experience for guests. Additionally, services like bike hire, car hire, and a 24-hour front desk cater to all needs promptly.

Prime Location
Located just steps away from Morrin Centre and other key attractions, Hôtel Palace Royal Jaro provides easy access to the best of Quebec City. The perfect starting point for your Quebec adventure.

To experience luxury, convenience, and prime location in Quebec City, book your stay at Hôtel Palace Royal today!

Important information:

Please note, children under 3 stay free of charge. Any older children are charged CAD 20 per night.

Please note that for bookings of more than 6 rooms, different conditions will apply. Please contact property for details.

For stays of 2 nights or less no housekeeping will be done during your stay.

For all special requests, please contact the front desk. For stays of 3 nights or more: After the second night, we change the towels, empty the trash and the coffee machine. After the 4th night, a complete housekeeping of the room is providedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CAD 26 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for CAD 10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for CAD 25 per person per night when using an existing bed.
    Children from 3 years old to 12 years old stay for CAD 15 per person per night when using an available extra bed.
    People 13 years old and over stay for CAD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 4460 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 8.78
C
Cathy • family_with_children • ca
7
Bien
Pros:

L'emplacement

Cons:

Rien en particulier

2026-06-13 • via Nuitee
M
Marco • family_with_children • pr
10
Definitely will return.
Pros:

Excellent location, near to restaurants and tourists attractions. Friendly staff and bilingual. Facilities working as expected. Suite appropriate for 4 persons. Pool and live music appropriate for occasion.

Cons:

Main door was hard to push, maintenance at sidewalk with thinner affected our respiration. Was not able to find iced cold water to refresh in lobby area.

2026-06-12 • via Nuitee
A
Amy • solo_traveller • us
8
2026-06-12 • via Nuitee
B
Barbara • family_with_children • us
9
Wonderful short stay. The person at the front desk arranged for a taxi when we needed to leave.
Pros:

Beautiful room

Cons:

Nothing was wrong with the room, but the shampoo wasn’t in the right container. I washed my hair with the body wash. The only thing I was disappointed with was the breakfast buffet. It was just OK and did not have enough options.

2026-06-12 • via Nuitee
T
TIM • couple • gb
9
Nice hotel in good location.
Pros:

Restaurant was good value for money.

Cons:

Toilet blocked with normal use!

2026-06-11 • via Nuitee
R
rosemarie • family_with_children • ca
9
Easy walking distance to old Quebec section of the city. Can take city bus from hotel to Montmoren
Pros:

Suite was nice.
Pool area lovely.
Staff helpful and friendly.

Cons:

Coffee maker was cracked, not usable.
Buffet breakfast very expensive.
Extra Payment required for parking .

2026-06-10 • via Nuitee
Émile • family_with_children • ca
8
C’était bien
2026-06-10 • via Nuitee
L
Lyne • extended_group • ca
10
Proximité
Pros:

L’emplacement est idéal pour visiter le Vieux Quebec. Les chambres sont propres

Cons:

Les oreillers ne sont pas très confortables

2026-06-09 • via Nuitee
K
Khaled • solo_traveller • ca
9
2026-06-09 • via Nuitee
S
Sucree • solo_traveller • ca
10
Pros:

L emplacement genial

2026-06-08 • via Nuitee
D
Denis • couple • ca
10
Nous reviendrons.
Pros:

L'accueil, votre resto, la chambre et le stationnement.

Cons:

Tout est O.K.

2026-06-08 • via Nuitee
C
Charlotte • solo_traveller • gb
8
Pros:

Nice hotel, room was clean and comfortable

Cons:

Swimming pool was a little small and needed a clean

2026-06-08 • via Nuitee
S
Sathish Kanna • family_with_children • ca
8
Pros:

Location was perfect, Room was comfortable

Cons:

Tiny pool

2026-06-08 • via Nuitee
S
sylvie • couple • ca
8
Nous y retourneront
Pros:

Le buffet était un peu loin de la salle à manger mais c’était bon

2026-06-08 • via Nuitee
E
Erick • couple • ca
10
tres beau séjour
Pros:

tres belle chambre, lit confortable

Cons:

oreiller trop grosse et trop dure, la machine a café je croit qu'elle était défectueuse

2026-06-08 • via Nuitee
N
Natalia • couple • ca
9
A beautiful hotel. We had a great stay.
2026-06-08 • via Nuitee
J
Jacques • couple • ca
9
2026-06-08 • via Nuitee
F
Flavie • solo_traveller • ca
8
2026-06-07 • via Nuitee
G
Gerritdina • solo_traveller • nl
7
Pros:

De locatie is perfect. Direct naast de stadsmuur die toegang geeft naar de oude binnenstad.
Het bed ligt prima, douche is ook lekker warm.

Cons:

Het personeel is niet vriendelijk. Het is onpersoonlijk. Je bent een nummertje en geen naam.

2026-06-06 • via Nuitee
F
Francois • couple • ca
7
Great Hotel, nice interior pool area
Pros:

Site, commidities

2026-06-05 • via Nuitee