Hôtel Palace Royal Centre-Ville Québec par JARO

Hotels
8.1 (4844 reviews)
775 Honoré-Mercier , Quebec City , CA

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location near Old Quebec
Friendly staff
Cons:
Cleanliness issues in the bathroom
Maintenance problems in the room

Categories

Cleanliness
6.81
Multiple complaints regarding cleanliness issues, especially in the bathroom.
Service
9.28
Service was reported as spectacular, with staff being friendly and accommodating.
Location
9.32
The location is excellent, conveniently near Old Quebec and attractions.
Room Quality
7.27
Rooms noted as spacious but had maintenance issues and lack of ambiance.
Amenities
8.3
Good amenities overall, but hot tub and pool temperature issues were mentioned.
Value for Money
7.26
High price for the stay compared to the issues encountered.
Food and Beverage
7.81
Food quality received mixed reviews, with one instance of poor steak preparation.
Overall Experience
8.78
A generally positive experience, but specific issues may deter future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Luxurious Amenities
Hôtel Palace Royal in Quebec City offers a luxurious experience with a hot tub, indoor pool, and an on-site restaurant. Guests can unwind and indulge in comfort during their stay.

Convenient Services
With valet and self-parking options available, the hotel ensures a hassle-free experience for guests. Additionally, services like bike hire, car hire, and a 24-hour front desk cater to all needs promptly.

Prime Location
Located just steps away from Morrin Centre and other key attractions, Hôtel Palace Royal Jaro provides easy access to the best of Quebec City. The perfect starting point for your Quebec adventure.

To experience luxury, convenience, and prime location in Quebec City, book your stay at Hôtel Palace Royal today!

Important information:

For non-prepaid stays, the property will place a $200 preauthorization hold per room per stay on the credit card used at the time of booking, within 72 hours prior to arrival. If the preauthorization fails, the property reserves the right to cancel the reservation without notice.

Charges per additional guest may apply and vary depending on the property’s policies.

A government-issued photo ID and a credit card to cover incidental charges are required upon arrival.

Any reservation for more than two rooms per night may be considered a group reservation. In such cases, deposit and cancellation policies different from those applied to individual reservations may apply.

Special requests are subject to availability at the time of check-in and may incur additional charges. Special requests cannot be guaranteed.
This property accepts credit cards, debit cards, and cash.

This property includes the following safety features: a smoke detector and a security system.

Please notify the property if you expect to arrive late.

Only registered guests are permitted in the rooms.

Please note that cultural norms and guest policies may vary by country and property. The policies listed here are set by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 4844 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 8.78
A
andre • solo_traveller • ca
10
2026-11-07 • via Nuitee
P
PEDRO • solo_traveller • ca
9
2026-11-06 • via Nuitee
A
Alina • family_with_children • ca
8
2026-11-06 • via Nuitee
D
Denise • extended_group • ca
10
Très bien, je le recommande
Pros:

Belle chambre, c’était silencieux et paisible
Beau décor,personnel courtois

2026-11-06 • via Nuitee
R
Raymond • solo_traveller • ca
10
Pros:

Très bon souper au restaurant de l'hôtel : Le Beffroi.

2026-11-06 • via Nuitee
M
Michael • solo_traveller • co
8
2026-11-06 • via Nuitee
L
Lucien • couple • ca
8
Pros:

Pas utilise

Cons:

Odeur sur les balcon cause par la piscine

2026-11-05 • via Nuitee
S
Silvia • extended_group • it
10
2026-11-04 • via Nuitee
F
Frederick • family_with_children • ca
7
Confortable et bien situé mais déçu des services sur place et bruit incommodant
Pros:

Bel emplacement. Propre et accessible à la piscine.

Cons:

Bar fermé tôt. Machine pour breuvage à l’étage seulement avec de la monnaie. Pas de snacks disponible sur place en soirée, et pas de dépanneurs à proximité. Bruit anormal à 9h am près de la chambre 1018 (bruit de ventilation élevé ou machine de lavage? Difficile à déterminer mais bruit incommodant et empêche de dormir)

2026-11-04 • via Nuitee
D
Duguay • couple • ca
8
Sauf le déjeuner, le tout était bien.
Pros:

Je ne vous donne pas une bonne; service lent, pain sec pour les rôties, omelette sec, œuf Florentine trop cuit, sauce hollandaise trop épaisse et sèche .

Cons:

Votre cuisine du déjeuner.

2026-11-03 • via Nuitee
R
Ricard • family_with_children • ca
10
2026-11-02 • via Nuitee
L
Laura • couple • ch
9
Pros:

La cour intérieure

Cons:

Les chambres ne sont pas refaites.
Pas d’espace pour se changer à la piscine. Pas de pantoufles pour descendre à la piscine.

2026-11-02 • via Nuitee
F
Frédéric • couple • ca
9
Un coin des îles en plein centre de Québec où tout se fait à pieds
Pros:

Le concept des chambres avec terrasses qui donnent sur la piscine couverte.

2026-11-02 • via Nuitee
A
Allaire • couple • ca
9
2026-11-02 • via Nuitee
Y
Yves • couple • ca
9
J'y retournerais
Pros:

Emplacement

Cons:

Déjeuner très long à arriver et servi semi tiède

2026-11-01 • via Nuitee
M
Marie-Andrée • couple • ca
9
2026-11-01 • via Nuitee
M
Matthieu • family_with_children • ca
9
Pros:

Great location, comfy rooms, nice swimming pool, all around great! We'll be back!

Cons:

The underground parking is a bit narrow, and with cars getting seemingly bigger each year, it can be tricky to navigate.

2026-11-01 • via Nuitee
H
Heather • couple • ca
8
Very lovely hotel so close to old town! Really enjoyed our stay!
Pros:

The building is lovely ànd very well kept for the most part! The common areas were elegantly decorated. The pool was great and very clean. It was a neat extra to have the video of underwater life running!

Beds were comfy ànd rooms were clean, coffee and tea were available in the rooms.

Perfect location to explore the old town ànd to many great restaurants near the hotel!

Staff were all pleasant and accommodating.

Cons:

Thank you for a great stay!

2026-11-01 • via Nuitee
M
Meloche • family_with_children • ca
10
2026-11-01 • via Nuitee
M
Michele • couple • ca
10
Pros:

Wow rien de négatif à dire

2026-11-01 • via Nuitee