L'Hôtel Québec par JARO

Hotels
8.1 (3431 reviews)
3115 avenue des Hotel , Quebec City , CA
+1 418-658-5120

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Family-friendly activities
Great food quality
Cons:
Cleanliness issues in rooms
High price value perception

Categories

Cleanliness
7.41
Some issues with room cleanliness were noted, such as a room with a moldy smell and a clogged sink.
Service
8.88
Overall, the service was described as warm and welcoming, with staff accommodating guests' needs.
Location
8.42
The location was convenient, though external roadworks caused some inconvenience.
Room Quality
7.67
Rooms were described as tight, and there were mentions of issues with the TV; however, other positive aspects were highlighted.
Amenities
8.4
The pool, activities for children, and variety of offerings were positively noted.
Value for Money
7.36
While many amenities were appreciated, the overall cost was viewed as high relative to other options.
Food and Beverage
8.61
Food quality, both at buffets and in restaurants, was received positively.
Overall Experience
8.08
Guests generally enjoyed their stay, highlighting family-friendly aspects but noting some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:33

Property Description

Luxurious Indoor Pool and Hot Tub
LHotel Québec, located steps away from Parc Aquarium du Quebec, offers a relaxing experience with its indoor pool and hot tub. Unwind after a day of exploring the city in style.

Modern Amenities and Comfort
Each room at LHotel Québec is equipped with air conditioning, a flat-screen TV, and a coffee machine. The private bathrooms feature complimentary toiletries and a hair dryer, ensuring a comfortable stay for all guests.

Convenient Location and Free Parking
Situated in Quebec City, the hotel offers easy access to Grande Allee and Battlefields Park Parc des Champs de Bataille. With free WiFi and private parking on site, your stay at LHotel Québec is both convenient and stress-free.

Book your stay at LHotel Québec now and indulge in luxury and comfort during your visit to Quebec City.

Important information:

For non-prepaid stays, the property will place a $200 preauthorization hold per room per stay on the credit card used at the time of booking, within 72 hours prior to arrival. If the preauthorization fails, the property reserves the right to cancel the reservation without notice.

Charges per additional guest may apply and vary depending on the property’s policies.

A government-issued photo ID and a credit card to cover incidental charges are required upon arrival.

Any reservation for more than two rooms per night may be considered a group reservation. In such cases, deposit and cancellation policies different from those applied to individual reservations may apply.

Special requests are subject to availability at the time of check-in and may incur additional charges. Special requests cannot be guaranteed.

This property accepts credit cards, debit cards, and cash.

This property features the following safety features: a smoke detector and a security system.

Please notify the property if you expect to arrive late.

Only registered guests are permitted in the guest rooms.

Please note that cultural norms and guest policies may vary by country and property. The policies listed here are set by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Location

Guest Reviews

8.1
Based on 3431 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.42
Room Quality: 7.67
Amenities: 8.4
Value for Money: 7.36
Food and Beverage: 8.61
Overall Experience: 8.08
S
Sonia • couple • ca
10
Pros:

Service et convivialité

Cons:

Rien de spécial

2026-10-31 • via Nuitee
A
Ante • couple • ca
10
2026-10-31 • via Nuitee
G
Gemma • solo_traveller • gb
2
A tired, depressing hotel that bears little resemblance to its exciting water park marketing. A huge disappointment for
Pros:

Very little, unfortunately. The restaurant food was acceptable and the service, once we were seated, was good. The hot tub was also reasonably pleasant. Beyond that, we struggled to find much to enjoy about our stay.

Cons:

What a disappointment. We booked this hotel as a special surprise for our five-year-old son, having been attracted by its marketing as a family-friendly water park hotel where magical memories are made. Unfortunately, the reality couldn’t have been further from the advertising. Had we known what the hotel was actually like, we would never have booked.

Our experience started badly. Extensive roadworks around the hotel made access incredibly difficult, and we spent almost two hours trying to find our way in. Neither our sat nav nor online directions could navigate the closures, and the hotel hadn’t thought to contact guests in advance with alternative access instructions. When we finally arrived, exhausted and frustrated, we were met by a rather surly receptionist whose first priority seemed to be obtaining our credit card. Not exactly a warm welcome!

The hotel itself felt tired, dated and thoroughly depressing. The main indoor pool area, surrounded by overlooking bedroom balconies, was dark and uninviting. The pool water was uncomfortably cold, and the restrictive opening hours, particularly the 9am start, were frustrating when travelling with a young child. The whole experience was the complete opposite of the fun, exciting water park atmosphere we’d been expecting.

The children’s arcade was another disappointment, with numerous machines either broken or swallowing money without working. Elsewhere, cracked tiles in the lifts, dirty carpets and generally neglected surroundings reinforced the impression of a hotel in desperate need of refurbishment and better management.

Service was equally underwhelming. There was no assistance with luggage on arrival or departure, and we were left waiting at the restaurant entrance for around ten minutes while staff seemingly ignored us. Thankfully, the restaurant service improved once we were seated.

What struck us most was the complete lack of atmosphere.

2026-10-31 • via Nuitee
S
Sarah • family_with_children • ca
8
2026-10-31 • via Nuitee
K
katrine • couple • ca
9
2026-10-31 • via Nuitee
L
Lamarre • family_with_children • ca
8
Ideal pour les familles
Cons:

Insonorisation des passage

2026-10-30 • via Nuitee
J
Jérôme • family_with_children • mq
10
Pros:

Super pour les enfants

Cons:

Le prix

2026-10-29 • via Nuitee
A
Anne-Cécile • family_with_children • ca
8
2026-10-28 • via Nuitee
C
Clemence • family_with_children • fr
8
Pros:

Agreable

Cons:

Salle de jeux très bruyante

2026-10-28 • via Nuitee
O
oumaima • extended_group • ca
8
Pros:

Tt est bon

Cons:

Dans le prix de la nuitée au moins il faut inclure le petit déjeuner

2026-10-27 • via Nuitee
N
Nancy • family_with_children • ca
7
Bien. Nous y retournerons pour les enfants.
Pros:

La variété d'activité à faire. Génial pour les enfants. En bas de 10 ans je dirais par contre.

Cons:

L'oreiller était trop dure à mon goût.
Douleur dans la nuque au réveil.
Nous avons dormir sur le divan qui s'ouvre en lit. Au moindre mouvement il craquait sans arrêt.

2026-10-27 • via Nuitee
A
Alexandre • family_with_children • ca
10
2026-10-27 • via Nuitee
J
Jean-francois Paquer • couple • ca
10
Pros:

Tout les animation pour les enfants

2026-10-27 • via Nuitee
A
alexandria • family_with_children • ca
10
Très beau séjour familial
Pros:

Vraiment un bel hôtel pour les enfants ! Nous avons adoré cet hôtel : piscine, jeux d’eau (wow!), arcades, resto … c’était vraiment un beau séjour avec nos enfants. À refaire !

Cons:

Certains jeux gonflables étaient très mouillés (plusieurs centimètres d’eau à l’intérieur). Il aurait fallu que quelqu’un les vide un minimum.

2026-10-26 • via Nuitee
M
Marie • family_with_children • ca
8
Super hôtel pour les familles
Pros:

La piscine et les jeux d’eau.

Cons:

Certains équipements ou mobiliers étaient un peu vieux ou abîmés.

2026-10-26 • via Nuitee
L
Luc • couple • ca
4
Cons:

Il y avait des travaux à l’extérieur près de notre chambre, une note nous avertissait dans la chambre. MAIS, personne ne nous a avisé que nous serions réveillés à 7:00 les deux matin que nous y étions sans pouvoir se rendormir…GRRRR

2026-10-26 • via Nuitee
S
Samantha • family_with_children • ca
7
Nous avons dans l’embarras
Pros:

Tout se qui était activé, piscine, arcade pour enfants était parfait.

Cons:

La cafetière avait de la moisissure a l’intérieur donc pas utilisé. Très difficile pour les dépots ils ont prélever 2 fois le dépôt de sécurité nous sommes revenus hier et n’a toujours pas été remboursé un des deux. L’autre a du être remboursé en argent car leur système ne marchait par carte et beaucoup de change car pas assez de pièces.

2026-10-26 • via Nuitee
A
Aurelie • extended_group • fr
10
Pros:

Tout était génial: les animations pour les enfants, la gentillesse de tout le personnel était exceptionnel, les chambres très cosys et confortables , nous avons adoré 😍

Cons:

Rien

2026-10-26 • via Nuitee
P
Prince • extended_group • ca
10
Tout était génial !
Pros:

Le restaurant, la piscine/spa, activités pour les enfants

Cons:

Rien en particulier

2026-10-26 • via Nuitee
P
Paulo Dias • family_with_children • pt
9
2026-10-26 • via Nuitee