The Shetland Hotel

Location and facilities

Frokost og personale.

We stayed here for three nights our room was clean but had peeling wallpaper dated furniture.
Bed was comfortable with four posts in each corner (no top ) .
Shower over bath was very good and clean .
All corridors were a deep red like walking through hell !!
Lift was broken so had to use stairs whole time .
Meal in restaurant was ok had a bit of a wait due to large coach party in and staff did tell us about wait which was ok .
Breakfast was a bit limited but cooked food very good .
Staff were very helpful and friendly especially Valerie and bar gentleman in evening .
Hotel is a good 20 mins away from town centre.
For tea/coffee in room you can help yourself to more items from reception as towels if you did not request room service daily .

Location to ferry port

Nothing.

A sad place. Firstly though the staff were helpful and I hope they get jobs elsewhere so they can work in pleasant surroundings, this must be so demoralising for them. This hotel is really a place for short-term workers to use pre and post ferry ( ie oil workers etc) - as I think it was built for. Our shower stopped after 20 mins , there is a socket marked - ‘do not put a heater in’ and worked only when the ceiling light was on - dangerous!! (!), the lift stops a floor short, the beds were very uncomfortable, the decor is ORIGINAL ‘70’s ( I recognise it), the hairdryer was out of the ark ..and the fire hose is marked ‘ do not use’ !? There was no fridge and no safe in the room …. There is no residents lounge - a few chairs near the bar in the restaurant doesn’t count. Overall the place is dreadful - no atmosphere, very poor looking, minimum amenities, evening meals stodgy, breakfast just OK ( but what can go wrong with museli and /bacon? Use it as a place to put your head down for 1 night or so if you must, but don’t stay as part of a holiday. We left early.

O café da manhã é excelente, e os funcionários são muito atenciosos e gentis. A localização também é ótima, em frente ao terminal da balsa de Aberdeen.

Staff were very helpful, worked hard and put things right when we had problems. Right by the ferry terminal. Good breakfast. Quiet. Good parking. Good location for accessing the rest of mainland Shetland.

The location was good to walk into Lerwick

From the check in stage you are made to feel very welcome. Staff were very friendly and professional at all times and always on hand if you needed anything. The rooms are a bit dated but VERY clean with a well stocked tea and coffee tray.

Shower was hot and powerful.

Food was excellent and plentiful with the main dish being served nice and hot.

Breakfast is amazing with lots of choice

You will leave the hotel with a great nights sleep, hot shower and full stomach.

Friendly staff in restaurant and bar. Spacious room with plenty of storage. Good breakfast

We stayed at The Shetland Hotel for six days in May and primarily booked it for accessiblity needs. We could not have chosen better. The room was very clean, the beds extremely conmfortable, the service was excellent and the food was delicious. I chose from the vegetarian menu and the choices were fantastic. Perfectly cooked and not the general run of the mill most establishments offer. Actually I would say it was the best vegetarian food I have ever tasted. The staff- where shall I begin. Abvolutely fantastic, nothing ever too much trouble. I can't remember all of their names but each and everyone were amazing and friendly. The manager, Jane and Valerie, were so lovely and I became very fond of them. They were super helpful, frendly and always ready to chat if we wanted. I am very critical when I need to be but I can say that The Shetlandf Hotel was the best hotel I have ever stayed at factoring the staff, the rooms, the food, the service. If I was to recommend anything I would say an EV car charging point would be a valuable asset. Shetland was very low on EV car charging points and those that were there were not working. Thank you Jane, Valerie and the rest of The Stetland Hotel staff. You are the best! Sarah and David

Breakfast was very good and staff very pleasant.
Evening meal had lots of choice, although I found the food bland.

This hotel was booked by Robertson's Coaches as part of the Shetland Tour holiday they offer. They were superb by the way.
Our experience of the Shetland Hotel was excellent. The Restaurant/Bar team were excellent - so friendly and helpful.
We had breakfasts and evening meals in the hotel, as part of our tour package, and we couldn't fault them. We were facing the main road/ferry terminal and to be honest we weren't inconvenienced by any noise, even though at the time of our visit, there were road works right opposite. Our room was absolutely fine and beautifully clean

Ottima posizione da raggiungere, per muoversi ovunque ed andare in centro a Lerwick. Vicino al supermercato Coop ben fornito. Camera confortevole e silenziosa, presenza set caffè/tea + biscotti da rifornire a piacimento in autonomia. Parcheggio gratuito privato. Cortesia staff che non è sempre presente e va chiamato.

Stayed here for 6 nights for a mix of work and sightseeing. Do not be put off by the exterior. The hotel is clean and modern with super friendly and helpful staff. Breakfasts and dinners were really tasty. Very easy to walk into central Lerwick