Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Heating issues
Breakfast quality

Categories

Cleanliness
6.96
Some reviews mention cleanliness positively, but others suggest the property is dated.
Service
8.43
Staff are described as friendly and accommodating, enhancing the overall experience.
Location
8.47
Location has been noted positively for its proximity to shops and seafront.
Room Quality
6.42
Several reviews mention issues with heating and shower pressure, leading to a lower rating.
Amenities
7.45
Basic amenities are available, but reviews indicate lack of heating and some comfort issues.
Value for Money
7.91
Value is considered fair given pricing, but some guests felt not all amenities met expectations.
Food and Beverage
6.96
Breakfast was criticized for being lukewarm and lacking variety but still attended both mornings.
Overall Experience
7.43
A mixed experience, with strong points in service and location overshadowing some critical issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:36

Property Description

Historic Victorian Charm

Elegant Dining Experience

Convenient Location

Experience the historic Victorian charm of our hotel, initially built for Lord Tollemarch. The wood-panelled spacious public areas and tastefully furnished en suite rooms offer a luxurious stay. Indulge in an elegant dining experience at Westerfield’s Restaurant, with both table d’hôte and à la carte menus. Explore the Edwardian resort town of Felixstowe with its beautiful gardens, attractions, and safe beaches. Conveniently located near the town centre and railway station, and just a mile from the port, our hotel is the perfect choice for your stay. Book now to immerse yourself in the timeless elegance and convenience we offer.

Important information:

Please note that on certain days functions are held at the hotel and this often involves music being played until midnight. Guests can contact the property to check if they are any functions scheduled during their stay.

Check-in between 12:00 and 14:00 is available for an additional charge of GBP 20, while before 12:00 costs 50 GBP. This is subject to availability.

Please note that the kitchen is closed on 24th and 25th of December 2024.

Please note that on certain days, functions are held at the hotel and this often involves music being played until midnight.

Guests can contact the property to check if there are any functions scheduled during their stay. Check-in between 12:00 and 14:00 is available for an additional charge of GBP 20, while before 12:00 costs 50 GBP. This is subject to availability.

Please note that the kitchen is closed until further notice, however, we are still serving breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NWI

Location

Guest Reviews

7.5
Based on 6111 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.43
K
Kenneth • couple • gb
10
2026-09-19 • via Nuitee
V
Vic • solo_traveller • gb
10
Pros:

Lovely hotel and location is ideal

Cons:

The showers, hit and miss getting the temperature right

2026-09-19 • via Nuitee
V
Vic • solo_traveller • gb
9
2026-09-19 • via Nuitee
B
BVL • couple • gb
8
Nice clean , well managed hotel with safe parking.
Pros:

Nice clean room, well equipped. Good shower
, plenty of hot water. Nice touch to find bottles of water and biscuits in the room each day.

Cons:

No dislikes

2026-09-19 • via Nuitee
J
Joan • extended_group • gb
8
Very enjoyable. The staff were really friendly.
Pros:

Friendly staff. Rooms and facilities were clean and well maintained.

Cons:

Breakfast was disappointing. Luke warm. Toast kept getting stuck in the toaster.

2026-09-19 • via Nuitee
L
Lynn • couple • gb
10
Definitely stay here again
Pros:

Clean and friendly staff

Cons:

Nothing

2026-09-18 • via Nuitee
J
Janice • solo_traveller • gb
7
Good value, comfortable, clean.
Pros:

Good position for easy access to all parts of Felixstowe. Pleasant surroundings.

Cons:

Right outside my window was I think a large air conditioning chimney which noisily droned away all day and night thus couldn’t have the window open particularly at night. No fridge in room

2026-09-18 • via Nuitee
L
Linda • solo_traveller • bb
9
It was nice to stay some where I had passed years ago when my mum had lived in Felixstowe it bought back good memories
Pros:

It was central to walk places and it had a lovely bath
And the staff was very friendly

Cons:

There wasn’t really anything except the breakfast wasn’t the best value for money but just ok

2026-09-18 • via Nuitee
J
John • solo_traveller • gb
9
A short break in Felixstowe
Pros:

Staff very friendly and attentive
Breakfast was excellent value for money

Cons:

A minor issue one of the bedroom windows the double glazing had failed but everything else was good

2026-09-18 • via Nuitee
N
ndulum • solo_traveller • gb
10
Pros:

We always come to your hotel when visiting my family. We've always had a lovely stay.

2026-09-18 • via Nuitee
D
David • couple • za
9
A Happy Stay
Pros:

Location was good nice room and hotel had a bar and restaurant

2026-09-17 • via Nuitee
A
Angela • couple • gb
8
Made very welcome
Pros:

Lovely comfortable beds. Staff all very friendly and helpful

2026-09-17 • via Nuitee
E
Elsa • couple • gb
8
2026-09-17 • via Nuitee
L
Lizzie • couple • gb
10
2026-09-17 • via Nuitee
K
Kevin • solo_traveller • gb
8
2026-09-16 • via Nuitee
M
Margaret • solo_traveller • gb
5
Pros:

Location and comfortable room, nice ambience in general reception area

Cons:

The shower in bathroom was inefficient and needs replacement.

2026-09-16 • via Nuitee
M
Mark Lewin • solo_traveller • gb
9
Pros:

Staff, restaurant and ambience

Cons:

Some would call the hotel old world, others might (unfairly imo) call it dated

2026-09-16 • via Nuitee
P
Patrick Michael George • couple • gb
8
Pros:

Room was fair for t5he money, breakfast was OK, breakfast was not always warm enough and the seating area was too small, and the bar had to be utilised on several occasions, as the amount of rooms was greater than the seating area.
The commonareas are being upgraded, but overall the accommodation for the price was good.

2026-09-15 • via Nuitee
I
Ian • solo_traveller • gb
3
So needs updating as it always has done
Pros:

Location.

Cons:

So many things not working still. Nobody to make a hot drink in the evening. Incredibly dated rooms.

2026-09-15 • via Nuitee
S
Stephen • solo_traveller • gb
10
great weeks stay
Pros:

every think went well and I enjoyed my time there very quite location and very easy to find great transport connections right on the door step which is very unusual for me to find a hotel like that again but you never know what happens next time

2026-09-14 • via Nuitee