The Orwell Hotel

Hotels
7.5 (6041 reviews)
Hamilton Rd , Felixstowe , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Heating issues
Breakfast quality

Categories

Cleanliness
6.96
Some reviews mention cleanliness positively, but others suggest the property is dated.
Service
8.43
Staff are described as friendly and accommodating, enhancing the overall experience.
Location
8.47
Location has been noted positively for its proximity to shops and seafront.
Room Quality
6.42
Several reviews mention issues with heating and shower pressure, leading to a lower rating.
Amenities
7.45
Basic amenities are available, but reviews indicate lack of heating and some comfort issues.
Value for Money
7.91
Value is considered fair given pricing, but some guests felt not all amenities met expectations.
Food and Beverage
6.96
Breakfast was criticized for being lukewarm and lacking variety but still attended both mornings.
Overall Experience
7.43
A mixed experience, with strong points in service and location overshadowing some critical issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:36

Property Description

Historic Victorian Charm

Elegant Dining Experience

Convenient Location

Experience the historic Victorian charm of our hotel, initially built for Lord Tollemarch. The wood-panelled spacious public areas and tastefully furnished en suite rooms offer a luxurious stay. Indulge in an elegant dining experience at Westerfield’s Restaurant, with both table d’hôte and à la carte menus. Explore the Edwardian resort town of Felixstowe with its beautiful gardens, attractions, and safe beaches. Conveniently located near the town centre and railway station, and just a mile from the port, our hotel is the perfect choice for your stay. Book now to immerse yourself in the timeless elegance and convenience we offer.

Important information:

Please note that on certain days functions are held at the hotel and this often involves music being played until midnight. Guests can contact the property to check if they are any functions scheduled during their stay.

Check-in between 12:00 and 14:00 is available for an additional charge of GBP 20, while before 12:00 costs 50 GBP. This is subject to availability.

Please note that the kitchen is closed on 24th and 25th of December 2024.

Please note that on certain days, functions are held at the hotel and this often involves music being played until midnight.

Guests can contact the property to check if there are any functions scheduled during their stay. Check-in between 12:00 and 14:00 is available for an additional charge of GBP 20, while before 12:00 costs 50 GBP. This is subject to availability.

Please note that the kitchen is closed until further notice, however, we are still serving breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NWI

Location

Guest Reviews

7.5
Based on 6041 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.43
J
junew564 Family
10
Always good…
Pros:

We just had lunch and it was lovely men had the curry… ladies had fish and chips… staff very friendly a warm welcome… waiter very attentive….would recommend…

2026-08-08 via Tripadvisor
A
Alan couple gb
8
We always enjoy staying at the Orwell. Just little things that need attention
Pros:

Lovely atmosphere, friendly staff and good character

Cons:

In our room the mattress was too hard and springs uncomfortable
Bathroom door didn’t lock and basin plug didn’t work

2026-08-08 via Nuitee
A
Andrew couple gb
7
We have stayed at the Orwell Hotel on three or four occasions now and we are likely to do so again.
Pros:

Excellent location, generally well presented, car parking very convenient and helpful staff.

Cons:

Shower (over bath) very weak pressure. Decor a little 'tired'.

2026-08-08 via Nuitee
J
Jolly Swagman extended_group gb
8
2026-08-07 via Nuitee
A
Andreas solo_traveller gb
9
2026-08-07 via Nuitee
J
JKDicky couple gb
8
Perfect for our needs
Pros:

Large spacious room and bathroom, good quick lift, they allowed us to store our e-bikes securely in their ballroom overnight. Staff were very friendly and helpful. The train station is opposite, plenty of shops, bars, cafes, restaurants nearby.

Cons:

Shower wasn't great but was usable, not a lot of pressure which might have been something to do with the drought or being on the 2nd floor.

2026-08-07 via Nuitee
B
Brian solo_traveller gb
9
Pros:

Good value, comfortable ambience

Cons:

Could have done with air con, although there was a fan in the room.

2026-08-07 via Nuitee
A
Antonietta couple gb
8
Although the price was very good I feel the room we were given reflected it.
Pros:

We have been to the Orwell a few times in the past. Always friendly and excellent food

Cons:

The room we were given was not like the description on booking.com small and no bath, the shower water pressure was very weak.

2026-08-06 via Nuitee
G
Gayle solo_traveller gb
8
2026-08-06 via Nuitee
C
Chaplin couple gb
10
2026-08-06 via Nuitee
E
elaine solo_traveller gb
10
Seeing friends
Pros:

Our 2nd time here. It's convenient to see our friends and do our own thing too. Our bathroom had been re done with beautiful big tiles. But then the bedroom had no wardrobe , paint not finished in places. It was clean but instead of spending so much on the bathroom. Spread the money on full room. Doesn't have to be over the top. Just nice and finished off properly. We understand it's older building and been left. All though that seems like a big moan. It's not just making some points. We will be back soon 😁

2026-08-05 via Nuitee
M
Mary family_with_children gb
10
Was an amazing couple of days , couldn’t fault it. A big shout out to the hospitality staff Ila and Alfie especially, th
Pros:

The property was stunning, the architecture and the buildings and decor , portraits and history combined, a very pleasant stay. Rooms were lovely, restaurant and bar area , a great relaxing atmosphere

Cons:

Nothing

2026-08-05 via Nuitee
T
Terry couple gb
10
Just great place, stay here a lot with never any complaints
Pros:

It’s a excellent place to stay, the staff are brilliant and the food is great

Cons:

Nothing

2026-08-05 via Nuitee
J
Joleen couple gb
10
2026-08-05 via Nuitee
A
Alan family_with_children gb
9
2026-08-04 via Nuitee
D
Desmond solo_traveller gb
7
Just had overnight stop with single room fitted better than expected with small en suite
Pros:

Central location. Character hotel retaining many original features plus good car park . Harry’s bar superbly fitted out and good atmosphere being open to general public

Cons:

Paying for everything in advance rather than accumulating on single bill

2026-08-04 via Nuitee
G
Gill couple gb
10
Loved every minute
Pros:

Loved it all

Cons:

N/A

2026-08-04 via Nuitee
J
Jessica extended_group gb
2
Very disappointed and we shall not be staying again.
Pros:

The staff were friendly. The location was very convenient.

Cons:

We stayed at the Orwell about 30 years ago for a wedding reception and it seems the carpets and fittings have not been replaced since then. The net curtains were torn and the carpets were very tired. Our bathroom was also very old with a bath and overhead shower and plastic curtain which is not what I would expect for a hotel nowadays especially the price we paid.

2026-08-03 via Nuitee
E
Emma couple gb
9
Will definitely stay again
Pros:

Beautiful place, room was nice, excellent location, staff friendly

Cons:

No wardrobe, eggs at breakfast weren’t that nice rubbery

2026-08-03 via Nuitee
L
Linda solo_traveller gb
9
Pros:

Nice friendly local hotel. Nice to have a bar and gardens.

Cons:

Nothing

2026-08-03 via Nuitee