Best Western Hotel Hatfield

Hotels
Best Western
7.9 (1499 reviews)
The Esplanade , Lowestoft , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient car park
Nice views
Clean sheets
Cons:
Worn carpets
Poor customer service
Room maintenance issues

Categories

Cleanliness
7.04
Mixed reviews; clean sheets mentioned but concerns about mold and rust.
Service
8.01
Great service noted, but some negative experiences with staff handling.
Location
9.05
Location praised for convenience and views.
Room Quality
7
Issues with room size and maintenance raised; not accurate to booking.
Amenities
7.53
Amenities acceptable but need modernization.
Value for Money
8.99
Good value for seasonal offerings and rates.
Food and Beverage
7.54
Food quality good, but some complaints about coffee and breakfast size.
Overall Experience
8.01
Good points but overshadowed by service and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:06

Property Description

Spectacular Sea Views and Beachfront Luxury
With stunning sea views and a prime beachfront location, Best Western Hotel Hatfield in Lowestoft offers a perfect blend of relaxation and convenience.

Dining Delights and Refreshing Drinks
Indulge in a variety of culinary delights at the LT1 Restaurant overlooking the Esplanade or sip on traditional ales and cocktails at the bar facing the sea.

Comfort and Convenience at Your Fingertips
Enjoy well-appointed rooms with sea views, tea/coffee facilities, and the option for room service. With free parking and proximity to both the town centre and nightlife, your stay at Best Western Hotel Hatfield is sure to be memorable.

Ready to experience seaside luxury? Book your stay at Best Western Hotel Hatfield now!

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.

The hotel operates ticket only events on New Year's Eve in the bar and restaurant. If guests wish to dine in the hotel please contact directly for the options available.

Please note that, while the property has a elevator to all floors, some rooms still require to go up and down stairs once out of the elevator. Please contact the hotel directly if you require a room by the elevator.

Renovations: Please be aware from the 29th May 2023 the Hotel will undergoing Maintenance work and decorating on the exterior the building. This may cause disruption to views as well as some understandable noise during the preparation stages.

Please note the car park has limited spaces. It is on a first come first serve basis, and it cannot be reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1499 reviews
Cleanliness: 7.04
Service: 8.01
Location: 9.05
Room Quality: 7
Amenities: 7.53
Value for Money: 8.99
Food and Beverage: 7.54
Overall Experience: 8.01
G
Graeme solo_traveller gb
5
2026-08-15 via Nuitee
M
MaggieB couple gb
9
Good stay.
Pros:

Our stay at the Best Western was really good. A sea view room....which was nice. The bed was clean and comfortable in fact we both slept like logs.
The staff were all friendly & helpful .
The breakfast was good, pastries, fruit or cooked or whatever you wanted in between...very good.
My only complaint was parking, we arrived later in the day, the car park was full and it took quite a while to find somewhere to park but apart from that a good stay.

2026-08-14 via Nuitee
C
Colin solo_traveller gb
9
2026-08-12 via Nuitee
D
DAGMARA solo_traveller gb
6
2026-08-10 via Nuitee
S
STEPHEN couple gb
8
Excellent hotel
Pros:

The location and staff

Cons:

Car park spaces limited

2026-08-09 via Nuitee
J
Jack solo_traveller gb
8
2026-08-06 via Nuitee
S
Simon solo_traveller gb
8
2026-08-03 via Nuitee
R
Raymond family_with_children gb
10
Relaxing, not overcrowded, everything we needed
Pros:

Location is great , sound of the waves from the room , the view , bar area looks amazing

Cons:

It’s looking tired and well used

2026-07-24 via Nuitee
D
David solo_traveller gb
10
Pros:

How hotel and day visitor were in different places.

2026-07-23 via Nuitee
D
Dawn solo_traveller gb
9
Had an enjoyable stay and would definitely stay again
Pros:

The hire was clean and the outdoor area with great views and the staff were extremely helpful

Cons:

The only criticism I have is that I asked for a room close to lift due to my being on crutches but was given the furthest one

2026-07-21 via Nuitee
S
Southernwood solo_traveller gb
7
Pros:

The view is spectacular and venue is central

Cons:

Some places need updating

2026-07-20 via Nuitee
A
Alex solo_traveller pl
10
Very nice Hotel
Pros:

Everything, very nice stay.

Cons:

There was nothing I disliked.

2026-07-19 via Nuitee
N
nicholas couple gb
6
Good location. Okay for short trip. Reasonable value .
Pros:

Restaurant and bar nice. Breakfast good with excellent service.

Cons:

Gloomy. Needed some more lights around the reception area. (Could hardly see what I was signing) Someone clever thought it was a nice idea to paint all the corridors and stairs muddy grey. Depressing.
I expected some steps between levels but wasn't amused (bit slower nowadays) when the motion light each time went off before finishing stairs.

2026-07-19 via Nuitee
5
570PaulJ Family United Kingdom
2
Nice ambience disgusting bacon roll.
Pros:

Just had the worst most disgusting bacon roll I think I have ever eaten. There was hardly any butter on the base of the roll. None on the top. The bacon had a tang to it and the roll was so dry it stuck to the roof of your mouth. Very disappointing.

2026-07-18 via Tripadvisor
P
PATRICIA solo_traveller gb
8
Pros:

A very nice stay loved the beach front and the food was good we had lunch and breakfast i think the bed needs renewing as very uncomfatable and the pillows but all in all a nice couple of days

Cons:

The dark colours in the stairwells but i think its a work in progress

2026-07-17 via Nuitee
N
Nigel solo_traveller fr
8
Pros:

By no means a luxury hotel, but sensibly priced and our room was completely satisfactory and the bathroom of a good size.
They served a decent pint!

Cons:

Notwithstanding a substantial overhaul, the appearance is still somewhat dated.

2026-07-16 via Nuitee
C
Carol solo_traveller gb
10
In a great location, nice food and friendly staff
Pros:

Location and staff

2026-07-16 via Nuitee
P
Pamela couple gb
6
A one night stay, friendly staff, good food.
Pros:

Location

Cons:

Very tired, old interior

2026-07-16 via Nuitee
T
Tim solo_traveller gb
10
Pros:

staff are excellent - friendly and welcoming

2026-07-14 via Nuitee
S
Serralha couple gb
1
2026-07-14 via Nuitee