Best Western Hotel Hatfield

Hotels
•
Best Western
7.9 (1516 reviews)
The Esplanade , Lowestoft , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient car park
Nice views
Clean sheets
Cons:
Worn carpets
Poor customer service
Room maintenance issues

Categories

Cleanliness
7.04
Mixed reviews; clean sheets mentioned but concerns about mold and rust.
Service
8.01
Great service noted, but some negative experiences with staff handling.
Location
9.05
Location praised for convenience and views.
Room Quality
7
Issues with room size and maintenance raised; not accurate to booking.
Amenities
7.53
Amenities acceptable but need modernization.
Value for Money
8.99
Good value for seasonal offerings and rates.
Food and Beverage
7.54
Food quality good, but some complaints about coffee and breakfast size.
Overall Experience
8.01
Good points but overshadowed by service and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:06

Property Description

Spectacular Sea Views and Beachfront Luxury
With stunning sea views and a prime beachfront location, Best Western Hotel Hatfield in Lowestoft offers a perfect blend of relaxation and convenience.

Dining Delights and Refreshing Drinks
Indulge in a variety of culinary delights at the LT1 Restaurant overlooking the Esplanade or sip on traditional ales and cocktails at the bar facing the sea.

Comfort and Convenience at Your Fingertips
Enjoy well-appointed rooms with sea views, tea/coffee facilities, and the option for room service. With free parking and proximity to both the town centre and nightlife, your stay at Best Western Hotel Hatfield is sure to be memorable.

Ready to experience seaside luxury? Book your stay at Best Western Hotel Hatfield now!

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.

The hotel operates ticket only events on New Year's Eve in the bar and restaurant. If guests wish to dine in the hotel please contact directly for the options available.

Please note that, while the property has a elevator to all floors, some rooms still require to go up and down stairs once out of the elevator. Please contact the hotel directly if you require a room by the elevator.

Renovations: Please be aware from the 29th May 2023 the Hotel will undergoing Maintenance work and decorating on the exterior the building. This may cause disruption to views as well as some understandable noise during the preparation stages.

Please note the car park has limited spaces. It is on a first come first serve basis, and it cannot be reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 1516 reviews
Cleanliness: 7.04
Service: 8.01
Location: 9.05
Room Quality: 7
Amenities: 7.53
Value for Money: 8.99
Food and Beverage: 7.54
Overall Experience: 8.01
G
Gary • solo_traveller • gb
7
stay for work regular
Pros:

room nice, great sea view

Cons:

coffee supply sucks went to buy own

2026-10-15 • via Nuitee
C
Copplestone • solo_traveller • gb
10
Another awomes stay
Pros:

This hotel is the best in lowestofr

2026-10-12 • via Nuitee
C
Chris • solo_traveller • gb
5
See above
Pros:

Location

Cons:

It is unfair to judge it really, , as it said in your website before I booked it was undergoing substantial works and upgrades . I suspect (hope) my room was still to be done . I did not eat or drink there as i was looked after elswhere.

2026-10-08 • via Nuitee
K
Kaz • solo_traveller • gb
9
Pros:

Beautiful location right on the beach

2026-10-07 • via Nuitee
C
Caroline • couple • gb
10
Beautiful views and a relaxing night's stay
Pros:

Apon arrival there was a problem with check-in because the person in the room we were booked into was still in there. After talking to reception and apon realising the problem she then approached her manager who went above and beyond to rectify the situation and while we were waiting which wasn't long were given complimentary drinks and food. Can't thank the manager and his team enough and will definitely return in the future. Also would like to thank the team on getting the room cleaned and sorted so quickly and couldn't fault the room which was room 202. King regards Caroline cannell and Owen Townsend

2026-10-07 • via Nuitee
R
Roger • couple • gb
7
We had a most enjoyable time in Lowestoft, especially the Sparrows Nest museums and café.
Pros:

The location, overlooking the sea, is wonderful. The Hotel bar and dining area leads directly onto the promenade - not a car in sight, just the beach and the sea.
The staff are pleasant and helpful.

Cons:

Although every thing works, the Hotel fittings are a bit tired.

2026-09-18 • via Nuitee
C
Christine • couple • gb
6
View of sea over breakfast but basic room.
Pros:

Location on seafront.
Shower good but very hard water.

Cons:

Dark & maze of steps/corridors to room. Weird double blinds in room. Iron burn on carpet.
Limited/confused info about availability of free parking before arrival.

2026-09-18 • via Nuitee
F
Fletcher • solo_traveller • gb
10
Pros:

The staff were very friendly, and everything was clean. 10/10 would come again.

2026-09-17 • via Nuitee
W
Wendy • solo_traveller • gb
8
2026-09-15 • via Nuitee
J
Joanna • couple • gb
8
Lovely break and really close to the beach.
Pros:

Excellent food and exceptional sea bass dish. Really good choice at breakfast.

2026-09-11 • via Nuitee
C
Copplestone • solo_traveller • gb
10
The best hotel
Pros:

The room what a big size

Cons:

N/a

2026-09-11 • via Nuitee
D
Derek • couple • gb
9
Pros:

Room was clean, bed comfortable, shower a bit too small but worked fine. Evening meal and breakfast was very good.

2026-09-10 • via Nuitee
D
Damien • solo_traveller • gb
1
Pros:

Bar staff were excellent

Cons:

No shower
No lighting in the room

2026-09-08 • via Nuitee
P
Pearce • solo_traveller • gb
8
Good but could be better
Pros:

Good breakfast, food served hot. Shower and bathwater was hot.
Staff friendly.

Cons:

Would prefer bath sheets as opposed to bath towels.
Pillows were harder than would like.
Restaurant menu was limited, daily specials might help.

2026-09-07 • via Nuitee
J
John • couple • gb
5
Cons:

access to our room, I asked for ground floor as one of us has a disability, we were put on the first floor, used the elevator then up six steps along a corridor and down another 3 or 4 steps, not easy access... not disable friendly.

2026-09-06 • via Nuitee
G
Gillian • couple • gb
8
We would stay at the hotel again.
Pros:

Position of the restaurant and decking overlooking the sea

Cons:

Colour of the paint outside & inside.
Not enough lighting on stairway going towards room 216, light coming on too late making it dangerous.

2026-09-05 • via Nuitee
C
Cheyenne • solo_traveller • gg
8
2026-09-02 • via Nuitee
A
Aiden • couple • gb
6
Was ok but no tv to watch in evening
Pros:

Location

Cons:

Tv was not working

2026-09-01 • via Nuitee
S
Sharon • extended_group • gb
9
I was disappointed at first but I was impressed by the food which was very tasty and staff are very friendly and profes
Pros:

It was clean

Cons:

The hotel needs a refurbishment especially with the carpets and curtains .

2026-08-30 • via Nuitee
K
Karen • solo_traveller • gb
8
2026-08-30 • via Nuitee