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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Packed lunches
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Street parking
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Special diet menus - on request
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Kid meals
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fire extinguishers
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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Key card access
Review Highlights
Categories
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Property Description
Spectacular Sea Views and Beachfront Luxury
With stunning sea views and a prime beachfront location, Best Western Hotel Hatfield in Lowestoft offers a perfect blend of relaxation and convenience.
Dining Delights and Refreshing Drinks
Indulge in a variety of culinary delights at the LT1 Restaurant overlooking the Esplanade or sip on traditional ales and cocktails at the bar facing the sea.
Comfort and Convenience at Your Fingertips
Enjoy well-appointed rooms with sea views, tea/coffee facilities, and the option for room service. With free parking and proximity to both the town centre and nightlife, your stay at Best Western Hotel Hatfield is sure to be memorable.
Ready to experience seaside luxury? Book your stay at Best Western Hotel Hatfield now!
When booking 5 rooms or more, different policies and additional supplements will apply.
The hotel operates ticket only events on New Year's Eve in the bar and restaurant. If guests wish to dine in the hotel please contact directly for the options available.
Please note that, while the property has a elevator to all floors, some rooms still require to go up and down stairs once out of the elevator. Please contact the hotel directly if you require a room by the elevator.
Renovations: Please be aware from the 29th May 2023 the Hotel will undergoing Maintenance work and decorating on the exterior the building. This may cause disruption to views as well as some understandable noise during the preparation stages.
Please note the car park has limited spaces. It is on a first come first serve basis, and it cannot be reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for £10 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Staff were friendly and helpful, bar area nice and welcoming
The room is horrendous, tiny box room, no aircon, shower with hardly and water pressure, the shower room is self need some tlc
Good location.
Friendly staff.
Good variation of menu for daytime/evening dining.
Single rooms very small with single bed.
Cooked breakfast limited. If you don’t like eggs benedict or fry up then you are out of luck. Would like to have seen porridge and other options.
Location. And the breakfast was good.
It’s very tired and seriously needs some tlc. The mattress was awful. Room was finished very poorly, especially the bathroom. Whole floor is lumpy which is very strange. It is way too expensive for what is offered and I cannot believe it is a 4 star! That must have been awarded in the 70s.
Good location on the seafront.. thought we were ok as its a 4 star hotel... never a 4* hotel
The Bedroom... overlooked the street which was fine, but there is an extractor fan that was extremely noisy and pumping out the smell of greasy fat... I have a video, but it won't allow me to post it
the Bathroom... toilet handle needed to be pumped about 10 times before it flushed, the shower door handle was broken, the shower door wouldn't close properly, so water ended up all over the floor, the rubber pads that you stand on were stained with dirt, the shower hose was broken.
Arrived for a 3 night stay with my 92 yr old Mother. Requested an accessible double room for her due to mobility issues along with good sea views. Both her and my rooms' were excellent. Comfortable beds, spotlessly clean, soft fluffy towels, basic toiletries in the bathroom, tea/coffee facilities in each room; hair drier, iron in one room, fans in both rooms.
There are accessibility issues as the hotel is an old building that had gone through many restorations; so some areas are harder to access due to oldly placed steps and lay outs.
Breakfasts were generously portioned, with a good selection including full english plus a vegan equivelent option; various egg options, kippers; plus cereals and porridge, fruits, yogurts, pastries, unlimited tea, coffee and fruit juices.
The restaurant offers a good selection of meals at competitive prices. The fish and chips were excellent on our 1st night. The bar also offers snacks, sandwich and meal options.
In celebration of a birthday, we had a 'sparkling afternoon tea'. With dietary requirements notified in advance; both my Mother and I had a wonderful spread of food provided. (Plus take out boxes for the items we could not finish as the tea was so generous). We also shared the cakes with other guests seated near us in the 'library' as neither my Mother or I would have been able to eat that many cakes. The cream tea scones were fabulous! The chef had prepared a savoury option for me due to my not eating meat products and it was absolutely delicious!
My only critisism of the hotel is that the bar prices are a little 'spiteful'. However, with the location, the levels of service from the staff and the quality of the food and drinks provided; I absolutely would recommend this hotel and I am sure I will be back for another visit soon
Location, friendly staff
Nothing
Location
Windows out of reach I had to call for help to open and close. Toilet flush not working. Corridor dark and room poorly accessible.
Hotel was on seafront but we were placed in an annex the other side of the road behind the hotel. The booking made by phone was for a sea view but on arrival it turned out instead to be a car park view.
The annex was really just a corridor. It was clean.
The essential framework was fine but unfortunately an ongoing damp problem in the bathroom led to a mould/rot problem. The only visible sign of mould was on a small piece of skirting adjacent to the bath, You needed to keep the air extract on to stop the smell pervading the whole bedroom.
Ventilation was one small window 9ft up and there was no air con.
No info in room or on screen.
Staff appeared to be well trained and were efficient. There were no stff in the annex.
Wifi was OK but the tv was very slow.
The main building appeared to be showing its age. The annex was quiet and the rooms were of a good size and decor was good.
Booking was made by phone because the app did not work.
Near the beach
Cannot have small portions of food
Unless you are a child
Situated on the promenade excellent views of the ocean
Restaurant food and service was above average
Fantastic value for money, recommend highly
A plus there is a bus stop right outside the hotel entrance
No negatives, pleased to say !
Location is great , staff excellent food fantastic. Spotlessly clean
Only 1 bedside cabinet but not a major issue
Okay location.
Run down rooms, need updating or just a new coat of paint.
Lovely Hotel, and Location good, very friendly staff, especially Tom the bar and duty Manager, very helpful and kind 😇 my wife ,and sisters said makes a wonderful Cocktail 🍸 😀 thank you to him and all the staff 😀
The walls in the corridors to the bedrooms very dark ,would like them lighter to brighten it up a little please 🙏 😀, also in our room the floor sloped down from the window very disorienting 😵💫🫨
Clean room, comfy bed. Good breakfast. Friendly staff.
N/A
As usual a very pleasant stay. Welcoming with kind and helpful staff at Reception.
We had a Seaview room. Comfortable and spacious and clean.
The food served in the restaurant was very
good. Breakfast and dinner. Our waiter
Baylee was great. Helpful and very efficient.
Nice guy.
We have breakfast served by Jane. A lovely lady who has been there some while. Friendly and likeable.
We always have a good stay here. Good location, nice bar. Will be staying again.
Breakfast was good. Excellent choice with excellent staff service.
There was a function in the hotel that we were not told about. This meant we couldn’t eat in the hotel bar & were moved to a tiny cold room to eat our meal.
Staff was amazing brilliant location
Small double bed
Rooms dated and floor stained stayed in 204
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