Lotos Inn & Suites -Nairobi, Westlands

Hotels
8.4 (2073 reviews)
19 Mpaka Road, Westlands , Nairobi , ke

Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great location
Good breakfast
Cons:
Noise from nearby facilities
No gym
No direct stairs to reception

Categories

Cleanliness
8.4
Rooms were clean and well-maintained.
Service
8.87
Staff members were amazing, very helpful and responsive.
Location
8.71
Great central location, close to malls and city center.
Room Quality
8.05
Spacious rooms with good amenities, albeit some noise issues.
Amenities
8.18
Good facilities available, but could be better furnished.
Value for Money
8.24
Good value considering the service and location.
Food and Beverage
8.5
Breakfast was highlighted, with tasty options.
Overall Experience
8.26
Overall a comfortable stay with some minor noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:07

Property Description

Luxurious All-Suite Hotel in Nairobi

Modern Amenities: Enjoy free WiFi, flat-screen TV, fridge, microwave, and tea/coffee facilities in our open-plan suites with private bathrooms.

Stunning Rooftop Restaurant: Indulge in authentic Chinese cuisine and drinks while taking in panoramic views of the Westlands skyline at our signature rooftop restaurant and lounge.

Convenience and Comfort: Benefit from free private parking, 24-hour security, a fully-equipped conference room, and engaging activities like golfing and hiking. Plus, easy access to Nairobi's top attractions.

Experience elegance and convenience at Lotos Inn & Suites. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 5 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2073 reviews
Cleanliness: 8.4
Service: 8.87
Location: 8.71
Room Quality: 8.05
Amenities: 8.18
Value for Money: 8.24
Food and Beverage: 8.5
Overall Experience: 8.26
R
Rahul Alex couple ae
10
A comfortable and well-located hotel with friendly staff and value for money.
Pros:

Hotel is conveniently located in Westlands, making it easy to get around Nairobi. The rooms were clean, comfortable, and well maintained. The staff were friendly, professional, and always willing to help. Breakfast was good with a decent selection of options, and the overall atmosphere was calm and welcoming. Balcony offered nice view.

Cons:

Nothing significant to mention.
The stay was comfortable and met expectations.

2026-06-12 via Nuitee
A
Aniyah couple gb
10
Pros:

Great stay friendly and helpful staff

2026-06-12 via Nuitee
H
HENSLEY couple ae
7
Nice hotel apartment
Pros:

Breakfast

Cons:

Restaurant is expensive

2026-06-11 via Nuitee
E
Eduard couple es
10
2026-06-09 via Nuitee
S
Sanjay solo_traveller in
10
Excellent value for money
2026-06-08 via Nuitee
A
Almaz extended_group ru
8
Pros:

Nice breakfast, and there is restaurant on the 6th floor, where you can rest and dinner after long day. Location is good, close to a park. Fresh air, but note people play football till late evening. Overall nice and quiet hotel. Rooms are big, wel lequipped.

2026-06-08 via Nuitee
R
RAJA BABU couple ke
10
Pros:

,

2026-06-04 via Nuitee
E
Etienne Philippe couple be
8
Good rooms but bad restaurant
Pros:

Nice big rooms with terrace ( at least the garden views) and mostly quiet environment! Nice and helpful staff

Cons:

The restaurant on the top floor is very poor quality as well as for food as for decoration … and cleanliness if very poor as well !

2026-06-04 via Nuitee
S
SV Balan solo_traveller bh
10
Excellent facility
Pros:

Excellent location, great rooms and highly valuable for money. I stayed at the executive suite 2 bedroom apartment and it was awesome for a family of 4 with all facilities.

Cons:

Nothing

2026-06-01 via Nuitee
P
Pekeniya Vutete solo_traveller zw
8
Pros:

The place was very clean and spacious and the staff was very good. The guy called Kelvin was very helpful and nice. He gave us a very warm welcome.

Cons:

Breakfast wasn't good

2026-05-31 via Nuitee
C
CLAUDIO solo_traveller fr
1
2026-05-29 via Nuitee
C
Collins couple ug
6
Average
Pros:

Proximity

Cons:

Staff care

2026-05-28 via Nuitee
H
Hans Joachim solo_traveller de
9
2026-05-27 via Nuitee
H
HENSLEY solo_traveller ae
9
2026-05-27 via Nuitee
E
Elisa Maria solo_traveller br
8
Good
Pros:

The room was clean and had everything except an airconditioner, but weather didn’t demand one in the period I visited. I had the room towards the field in the 4th floor. The view was cool, worth the price.

Cons:

Chairs fabric and restaurant decor are old and visibly claiming for an update. Despite the bad appearance of these items, the room was very clean.

2026-05-27 via Nuitee
L
Lepi solo_traveller ug
10
Pros:

Cleanliness

2026-05-26 via Nuitee
M
Mohammad Osama Nasir couple fi
8
A decent, basic stay. Fair value for money.
Pros:

Location. Room was big and had a small kitchenette. Bathroom was big too. Allowed us extra hours before checking out, and kept our luggage safe and for free until we had to leave for our flight. Staff was kind and cooperative.

Cons:

The towels in the bathroom seemed to be not too clean. Mosquitos in the room, but we later discovered a small repellant plugged into the wall. Lobby had mosquitos too.

2026-05-26 via Nuitee
H
Hans Joachim solo_traveller de
9
2026-05-24 via Nuitee
N
Nkgoele solo_traveller za
6
Pros:

Staff friendly n helpful especially security n reception

Cons:

Noise from functions. Friday loudctil 12am plus.
Access control a security risk

2026-05-19 via Nuitee
H
Haşim solo_traveller tr
8
2026-05-19 via Nuitee