Lotos Inn & Suites -Nairobi, Westlands

Hotels
8.4 (2177 reviews)
19 Mpaka Road, Westlands , Nairobi , KE
+254 727 168169

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great location
Good breakfast
Cons:
Noise from nearby facilities
No gym
No direct stairs to reception

Categories

Cleanliness
8.4
Rooms were clean and well-maintained.
Service
8.87
Staff members were amazing, very helpful and responsive.
Location
8.71
Great central location, close to malls and city center.
Room Quality
8.05
Spacious rooms with good amenities, albeit some noise issues.
Amenities
8.18
Good facilities available, but could be better furnished.
Value for Money
8.24
Good value considering the service and location.
Food and Beverage
8.5
Breakfast was highlighted, with tasty options.
Overall Experience
8.26
Overall a comfortable stay with some minor noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:07

Property Description

Luxurious All-Suite Hotel in Nairobi

Modern Amenities: Enjoy free WiFi, flat-screen TV, fridge, microwave, and tea/coffee facilities in our open-plan suites with private bathrooms.

Stunning Rooftop Restaurant: Indulge in authentic Chinese cuisine and drinks while taking in panoramic views of the Westlands skyline at our signature rooftop restaurant and lounge.

Convenience and Comfort: Benefit from free private parking, 24-hour security, a fully-equipped conference room, and engaging activities like golfing and hiking. Plus, easy access to Nairobi's top attractions.

Experience elegance and convenience at Lotos Inn & Suites. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Location

Guest Reviews

8.4
Based on 2177 reviews
Cleanliness: 8.4
Service: 8.87
Location: 8.71
Room Quality: 8.05
Amenities: 8.18
Value for Money: 8.24
Food and Beverage: 8.5
Overall Experience: 8.26
A
Ana • couple • rs
8
Great location, spacious rooms and comfortable beds
Pros:

Conveniently located close to Sarit Shopping Mall. The rooms are spacious and the beds are very comfortable.
Breakfast and the restaurant food, which mainly consists of Chinese dishes.
The restaurant staff were particularly friendly, welcoming and service-minded, which made the overall experience pleasant.

2026-10-30 • via Nuitee
D
Dilip • extended_group • gb
10
2026-10-29 • via Nuitee
S
Sabira • family_with_children • tz
9
2026-10-29 • via Nuitee
N
Nathan • extended_group • us
10
Great value when considering location and included breakfast
Pros:

Delicious breakfast buffet, walking distance to restaurants and bars, friendly staff, and nice gift shop with fair prices. All in all great value, I'd stay here again!

2026-10-28 • via Nuitee
M
Muhammad • couple • pk
7
2026-10-28 • via Nuitee
M
MAMA GAO • solo_traveller • be
8
Pros:

Facile d’accès et le personnel super sympa et à l’écoute.

2026-10-27 • via Nuitee
J
Jakob • solo_traveller • de
9
Toller Service, Super lage, verbesserungswürdige Küchenausstattung
Pros:

Guter Service, super Sauberkeit, Tolles Bad, schöner Balkon, super Restaurant

Cons:

die Küchenausstattung ist sehr gering. Es gibt nur zwei Teller, zwei Gläser, zwei Tassen und ein bisschen Besteck.
Die Inneneinrichtung ist schon etwas älter und abgenutzt, insb. die Küchenzeile

2026-10-27 • via Nuitee
H
Hige • couple • et
8
2026-10-24 • via Nuitee
P
Pavel Sm. • couple • cz
9
2026-10-24 • via Nuitee
T
TERESA • couple • es
8
Experiencia agradable
Pros:

Habitación súper amplia y cómoda. La cama y las almohadas muy bien. El baño también muy bien y completo. El personal súper amable y el desayuno con mucha variedad.

Cons:

Por poner alguna pega la habitación que nos dieron, daba al patio de un colegio y por la mañana muy temprano había bastante ruido, pero nada que no puedas solucionar con unos buenos tapones.

2026-10-23 • via Nuitee
L
Luca • solo_traveller • it
7
2026-10-23 • via Nuitee
N
Nitin • couple • in
9
2026-10-21 • via Nuitee
M
Martha • couple • ug
8
Pros:

Pleasant staff
Comfortable beds
Excellent location, easy to get transportation

Cons:

The sink in our room had a blockage.

2026-10-21 • via Nuitee
G
Gerard • couple • es
10
2026-10-20 • via Nuitee
M
Marcel • couple • de
8
2026-10-20 • via Nuitee
M
Mathias • couple • se
8
Good value for money in Nairobi
Pros:

We stayed at this hotel three times during our visit in Kenya. Excellent information from the reception, e. g. about how to buy a local sim card. Only about 30 minutes car ride from the airport / SGR train station if you take the expressway. Close to Sarit shopping mall. Big rooms and comfy beds.

Cons:

Breakfast and food in the restaurant (mainly Chinese dishes) was not fantastic, but good enough for us to eat most of our meals during our stay there. Friendly and service-minded staff in the restaurant, though.

2026-10-19 • via Nuitee
M
MARIA JOSE • couple • es
8
Pros:

Muy buena atención y mucha seguridad
Zona muy tranquila

Cons:

Todo correcto

2026-10-18 • via Nuitee
A
Axel • couple • de
8
2026-10-17 • via Nuitee
I
IseultD • couple • my
9
Good stay in Nairobi, Go For It.....
Pros:

Located at the city centre whih is very convenient, a short walk away from 2 major malls. The hotel is gated and guarded, we feel safe all the time. Great staffs who greet us warmly. Spacious room , clean and comfortable bed. Breakfast wasn't too bad as well.

Cons:

The fact that our room has no view, its facing the other building, if assigned to the other side with the open view would be just perfect. Other than that, nothing much.

2026-10-16 • via Nuitee
O
Olep • couple • no
1
2026-10-15 • via Nuitee