Lotos Inn & Suites -Nairobi, Westlands

Hotels
8.4 (2101 reviews)
19 Mpaka Road, Westlands , Nairobi , ke

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great location
Good breakfast
Cons:
Noise from nearby facilities
No gym
No direct stairs to reception

Categories

Cleanliness
8.4
Rooms were clean and well-maintained.
Service
8.87
Staff members were amazing, very helpful and responsive.
Location
8.71
Great central location, close to malls and city center.
Room Quality
8.05
Spacious rooms with good amenities, albeit some noise issues.
Amenities
8.18
Good facilities available, but could be better furnished.
Value for Money
8.24
Good value considering the service and location.
Food and Beverage
8.5
Breakfast was highlighted, with tasty options.
Overall Experience
8.26
Overall a comfortable stay with some minor noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:07

Property Description

Luxurious All-Suite Hotel in Nairobi

Modern Amenities: Enjoy free WiFi, flat-screen TV, fridge, microwave, and tea/coffee facilities in our open-plan suites with private bathrooms.

Stunning Rooftop Restaurant: Indulge in authentic Chinese cuisine and drinks while taking in panoramic views of the Westlands skyline at our signature rooftop restaurant and lounge.

Convenience and Comfort: Benefit from free private parking, 24-hour security, a fully-equipped conference room, and engaging activities like golfing and hiking. Plus, easy access to Nairobi's top attractions.

Experience elegance and convenience at Lotos Inn & Suites. Book now for an unforgettable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 5 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2101 reviews
Cleanliness: 8.4
Service: 8.87
Location: 8.71
Room Quality: 8.05
Amenities: 8.18
Value for Money: 8.24
Food and Beverage: 8.5
Overall Experience: 8.26
M
Maria couple it
8
Pros:

Camera molto spaziosa e pulita, bagno grande e confortevole. Colazione varia e abbondante. A giugno abbiamo trovato la camera fresca, non abbiamo dovuto usare nè aria condizionata (non presente) nè la ventola.

2026-07-03 via Nuitee
K
Kamal couple ke
8
2026-07-01 via Nuitee
J
Jalal solo_traveller se
7
2026-06-29 via Nuitee
K
Kamal couple ke
8
2026-06-29 via Nuitee
J
Jalal solo_traveller se
7
2026-06-29 via Nuitee
A
Akpene couple gh
10
Pros:

From the Staff at the reception to the waiters and cleaners, everyone was super amazing!!! A very helpful set of employees. Lotos inn will definitely be my Nairobi hotel!!!!

2026-06-28 via Nuitee
A
adjei couple gh
10
Amazing
Pros:

Very neat and friendly staff

2026-06-27 via Nuitee
N
Nitin solo_traveller in
9
Pros:

The location and rooms are excellent

Cons:

The constant movement of people, traffic, and the restaurant

2026-06-27 via Nuitee
D
Dirk solo_traveller nl
9
Felt like home
Pros:

Clean. Spacious room. Nice bed. Good shower

Cons:

Kitchen cabinets where empty, but plates, cutlery etc were available in restaurant

2026-06-27 via Nuitee
S
Sylvia solo_traveller gh
10
2026-06-27 via Nuitee
P
Poh solo_traveller sg
10
2026-06-27 via Nuitee
M
Montserrat couple es
10
Perfecto
Pros:

Amabilidad personal y bien ubicado

2026-06-25 via Nuitee
J
Joshua couple gb
7
2026-06-25 via Nuitee
P
Patel solo_traveller in
10
2026-06-23 via Nuitee
M
Miguel solo_traveller pt
7
2026-06-23 via Nuitee
A
Alexandru extended_group gb
9
Multiple stays- Nairobi base while on trips around the region.
Pros:

The staff of this hotel are amazing and make the place! The hotel allowed us to store our luggage for free while we went on trips and this really helped us! The rooms are big and they provide many amenities such as toothbrush. There is a big shopping centre (Sarit) only 10 minutes walk from the hotel.

Cons:

Some rooms can be a bit noisy. On our next stay however the staff ensured we had a quiet room.

2026-06-22 via Nuitee
B
Benoy2288 solo_traveller qa
8
2026-06-21 via Nuitee
E
Etienne Philippe couple be
6
Need good management to be at level
Pros:

The location in center of town and the space of the bedroom

Cons:

Cleanliness, food and service are way below average

2026-06-18 via Nuitee
F
FARUG extended_group ug
8
Very good place
Pros:

Clean , good ambience, welcoming staff

Cons:

The breakfast buffet has to be improved and more varieties should be added

2026-06-18 via Nuitee
P
Poh couple sg
9
Excellent hotel, spacious suite, very good value
Pros:

Clean, spacious, well-lit suite. Well-equipped kitchenette with fridge, microwave, hot water kettle. Efficient check-in. Great on-site Chinese restaurant (6th floor) was open until 10:30 pm, so we could have a late dinner after arriving by train from Mombasa without leaving the hotel.

2026-06-18 via Nuitee