Mercure Kota Kinabalu City Centre

Hotels
•
Accor
7.8 (129 reviews)
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000 , Kota Kinabalu , MY
60-154-876-1881

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Facilities

Fitness facilities
Front entrance ramp
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Affordable pricing
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
6.63
Some cleanliness issues mentioned, particularly with windows and gym facilities.
Service
7.1
Negative sentiment about poor service and unhelpful staff members.
Location
9.14
Great location close to malls, restaurants, and the harbour.
Room Quality
7.59
Mixed feelings with noise issues and outdated facilities were noted.
Amenities
8.12
Some amenities were convenient but others, like towel service, were lacking.
Value for Money
8.58
Guests found the price reasonable for the location and services.
Food and Beverage
7.13
Breakfast and food service received negative feedback.
Overall Experience
8.1
While there were significant issues, some guests still enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:24

Property Description

Recreational Opportunities
Indulge in our outdoor and indoor pools, along with the fitness center for an energizing stay.

Dining and Drinking Options
Savor Italian cuisine at Fratini's and enjoy 24-hour room service or snacks at the coffee shop. Unwind with a drink at one of our two bars/lounges.

Prime Location
With attractions like Gaya Street Sunday Market and Wisma Merdeka Shopping Center nearby, Mercure Kota Kinabalu City Centre offers a convenient and vibrant stay. Book now for an unforgettable experience.

Important information:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

7.8
Based on 129 reviews
Cleanliness: 6.63
Service: 7.1
Location: 9.14
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 8.1
E
Edwin • extended_group • nl
9
Prima voor een aantal dagen
Pros:

Locatie dicht bij Jesselton Pier. En tevens op loopafstand (20 min) naar de markten en restaurants bij Waterfront. Wij hadden 3-kamer appartement met veel ruimte (en 3 badkamers). Ontbijtbwas prima, maar iets meer fruit zou het helemaal af maken.

2026-07-25 • via Nuitee
S
Suzianie • couple • my
10
2026-07-24 • via Nuitee
A
af59000 • solo_traveller • fr
7
Pros:

Emplacement proche de la jetée

Cons:

Odeur de lait caillé dans l'appartement. Télé HS.

2026-07-24 • via Nuitee
M
Min Lok • couple • my
8
2026-07-23 • via Nuitee
F
FARAH ADIBAH • solo_traveller • my
6
Cozy for resting
Pros:

Cozy room

Cons:

Breakfast, busy location, old

2026-07-22 • via Nuitee
R
Raut • couple • kr
10
2026-07-17 • via Nuitee
R
Richard • family_with_children • nl
8
Prima hotel met goede faciliteiten
Pros:

Ruime kamer

Cons:

Veel lawaai van het drukke verkeer rondom gebouw

2026-07-17 • via Nuitee
B
Bec • family_with_children • au
10
Pros:

Very comfortable and good value.
Clean and spacious 2 bedroom apartment which was perfect for a family.
Close by to boats to visit the islands

2026-07-17 • via Nuitee
W
Wei-shan • family_with_children • au
10
2026-07-16 • via Nuitee
L
lisa • extended_group • au
8
Very unusual bathrooms and shower. Otherwise good
Pros:

Good location. Lovely pool great view over the bay from the pool area Nice breakfast

Cons:

The bathroom/shower area is unusual. Toilet has an opening at the top straight into the room and a glass door 😳. The shower area also has a glass door - both have patterns on them. But are still see through. There’s no area outside the shower to dress. Very unusual even if you’re with your partner I’d find it strange. We’re on a girls trip and there’s no private area to dress or undress.

2026-07-13 • via Nuitee
A
Anni Francis • couple • gb
9
2026-07-09 • via Nuitee
M
Melissa • couple • my
8
Nice short stay
Pros:

The staff were awesome. Very helpful and pleasant. We stayed here before and after an overnight climb up mt Kinabalu and were allowed to store our luggage at the hotel which was really helpful. Beds were comfortable even though the building and rooms were a little dated. The hotel itself is just on the edge of the main town but still have lots of shops nearby and even a coin laundrette just around the corner.

Cons:

Didn’t like the frosted bathroom and toilet glass doors and walls. Some of us are not couples and would appreciate more privacy.

2026-07-08 • via Nuitee
W
Wan Adnan • solo_traveller • my
10
2026-07-04 • via Nuitee
S
Sharmilee • solo_traveller • my
8
2026-07-04 • via Nuitee
N
NOOR HILMI • solo_traveller • my
9
2026-06-29 • via Nuitee
Y
Yating • extended_group • tw
10
Pros:

空間很大

2026-06-28 • via Nuitee
Y
Yating • extended_group • tw
10
2026-06-28 • via Nuitee
W
Wong • solo_traveller • sg
8
2026-06-26 • via Nuitee
P
PUI LING • solo_traveller • my
9
2026-06-20 • via Nuitee
M
Melissa • couple • my
7
Old but clean
Pros:

Convenient location. Clean rooms. Grateful that toiletries and bedroom slippers were provided.

Cons:

Rooms and decor looked really dated. Didn’t like the frosted glass walls and doors used for the bathroom and toilet.

2026-06-20 • via Nuitee