Mercure Kota Kinabalu City Centre

Hotels
•
Mercure
7.8 (2252 reviews)
No 41, Jalan Gaya , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Affordable pricing
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
6.63
Some cleanliness issues mentioned, particularly with windows and gym facilities.
Service
7.1
Negative sentiment about poor service and unhelpful staff members.
Location
9.14
Great location close to malls, restaurants, and the harbour.
Room Quality
7.59
Mixed feelings with noise issues and outdated facilities were noted.
Amenities
8.12
Some amenities were convenient but others, like towel service, were lacking.
Value for Money
8.58
Guests found the price reasonable for the location and services.
Food and Beverage
7.13
Breakfast and food service received negative feedback.
Overall Experience
8.1
While there were significant issues, some guests still enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:24

Property Description

Convenient Location
Close proximity to Jesselton Point & key shopping destinations.

Diverse Dining Options
Featuring 4 restaurants offering various cuisines.

Modern Amenities
Enjoy free WiFi, outdoor pool, and well-equipped gym facilities.

Book your stay at Mercure Kota Kinabalu City Centre for a comfortable and enjoyable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that guests under 16 years old are accompanied by an adult is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

7.8
Based on 2252 reviews
Cleanliness: 6.63
Service: 7.1
Location: 9.14
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 8.1
P
Paul • solo_traveller • au
8
return visit to KK
Pros:

I have stayed here many times so I know what to expect here. The room was very good and very clean. Plenty of space. The ensuite was good and clean too. Breakfast was very good, lots of choice. Great place to stay

Cons:

nothing

2026-08-28 • via Nuitee
F
Fikri • family_with_children • be
7
2026-08-28 • via Nuitee
J
Jonathan V • couple • my
3
Wouldn’t stay here again.
Pros:

Easy to move around

Cons:

Location that pick of grab or any cars it’s a dead end and the need to get back out is a hassle. Rooms are old, air condition is not as expected, had my room changed because of their electrical problem. The windows are not noise proof, lots of vehicle noises

2026-08-27 • via Nuitee
F
Faiz • solo_traveller • bn
7
2026-08-25 • via Nuitee
A
anna maria • couple • it
8
All good
Pros:

City center next to Harbour shopping malls

2026-08-25 • via Nuitee
A
anna maria • couple • it
8
2026-08-25 • via Nuitee
C
Chenli • family_with_children • cn
1
2026-08-24 • via Nuitee
I
Iwona • family_with_children • pl
8
Pros:

Hotel położony przy porcie. Doskonała lokalizacja dla osób, które chcą zwiedzić pobliskie wyspy. Duży apartament za naprawdę dobrą cenę. Pyszne, różnorodne śniadania. Obsługa przemiła. Do tego stopnia iż specjalnie dla nas upieczono rodzinną porcję ciasta na śniadanie, które skończyło się na stole. Hotel nie jest nowy ale bardzo go polecam ze względu na lokalizację, obsługę i pyszne śniadania

2026-08-24 • via Nuitee
D
Damien • extended_group • be
10
Parfait pour commencer et pour terminer son séjour à KK
Pros:

La piscine sur le toit avec vue sur la mer et sur la ville. Les chambres avec vue sur la mer.
La localisation est idéale : juste à coté de Jesselton Quay pour partir vers les îles, en face du mall Suria Sabah, au pied du Signal Hill observatory et à 100m du quartier Jalan Gaya. Bref, tous les lieux intéressants de KK directement accessibles à pieds.
J’avais pris un autre hôtel un peu moins cher lors de notre premier passage à Kota Kinabalu mais à refaire, je mettrais la différence de prix. Ne serait-ce que pour la piscine, la vue et la localisation.

2026-08-22 • via Nuitee
金阳 • solo_traveller • cn
7
Pros:

地理位置优越 房间宽敞

Cons:

不是很干净 酒店建了很久 不是那么新 感觉床有点脏

2026-08-21 • via Nuitee
I
iqbal • solo_traveller • pk
10
Pros:

Space and cleanliness

Cons:

Limited breakfast items

2026-08-21 • via Nuitee
S
Silvia • family_with_children • gb
6
2026-08-21 • via Nuitee
M
massimiliano • solo_traveller • it
10
Pros:

Tutto perfetto

2026-08-20 • via Nuitee
D
Damiano • couple • it
8
Ottimo per la posizione
Pros:

Posizione: 5 minuti a piedi dal porto dove partono le escursioni per le isole e colazione molto varia e ricca.

Cons:

Bella la vista dalla camera ma i vetri erano veramente sporchi.

2026-08-19 • via Nuitee
A
Armands • couple • lv
7
2026-08-15 • via Nuitee
M
Mustaqim • family_with_children • sg
8
2026-08-14 • via Nuitee
K
Kota • family_with_children • jp
9
2026-08-13 • via Nuitee
J
james • family_with_children • gb
5
Pros:

staff were helpful

Cons:

facilities were tired and in need of renovation/maintenance particularly the pool area. No hot water

2026-08-12 • via Nuitee
R
Radosław • family_with_children • pl
10
2026-08-11 • via Nuitee
H
Helen • family_with_children • gb
9
Pros:

Great location, lovely pool, large apartment

2026-08-08 • via Nuitee