Mercure Kota Kinabalu City Centre

Hotels
•
Accor
7.8 (129 reviews)
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000 , Kota Kinabalu , MY
60-154-876-1881

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Facilities

Fitness facilities
Front entrance ramp
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Affordable pricing
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
6.63
Some cleanliness issues mentioned, particularly with windows and gym facilities.
Service
7.1
Negative sentiment about poor service and unhelpful staff members.
Location
9.14
Great location close to malls, restaurants, and the harbour.
Room Quality
7.59
Mixed feelings with noise issues and outdated facilities were noted.
Amenities
8.12
Some amenities were convenient but others, like towel service, were lacking.
Value for Money
8.58
Guests found the price reasonable for the location and services.
Food and Beverage
7.13
Breakfast and food service received negative feedback.
Overall Experience
8.1
While there were significant issues, some guests still enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:24

Property Description

Recreational Opportunities
Indulge in our outdoor and indoor pools, along with the fitness center for an energizing stay.

Dining and Drinking Options
Savor Italian cuisine at Fratini's and enjoy 24-hour room service or snacks at the coffee shop. Unwind with a drink at one of our two bars/lounges.

Prime Location
With attractions like Gaya Street Sunday Market and Wisma Merdeka Shopping Center nearby, Mercure Kota Kinabalu City Centre offers a convenient and vibrant stay. Book now for an unforgettable experience.

Important information:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

7.8
Based on 129 reviews
Cleanliness: 6.63
Service: 7.1
Location: 9.14
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 8.1
W
Wan Adnan • solo_traveller • my
10
2026-07-04 • via Nuitee
S
Sharmilee • solo_traveller • my
8
2026-07-04 • via Nuitee
N
NOOR HILMI • solo_traveller • my
9
2026-06-29 • via Nuitee
Y
Yating • extended_group • tw
10
2026-06-28 • via Nuitee
Y
Yating • extended_group • tw
10
Pros:

空間很大

2026-06-28 • via Nuitee
W
Wong • solo_traveller • sg
8
2026-06-26 • via Nuitee
Y
Yak Kung • couple • my
7
Pros:

床

2026-06-20 • via Nuitee
M
Melissa • couple • my
7
Old but clean
Pros:

Convenient location. Clean rooms. Grateful that toiletries and bedroom slippers were provided.

Cons:

Rooms and decor looked really dated. Didn’t like the frosted glass walls and doors used for the bathroom and toilet.

2026-06-20 • via Nuitee
P
PUI LING • solo_traveller • my
9
2026-06-20 • via Nuitee
P
PUI LING • solo_traveller • my
8
2026-06-13 • via Nuitee
A
Anni F Ainsworth • solo_traveller • my
9
2026-06-11 • via Nuitee
A
Adibah • couple • bn
5
Pros:

Walking distance to Suria Sabah and cafes that I like. Easy to get Grab. The staff were friendly. reasonably priced for the location

Cons:

Unable to have access to the gym. Would need to go to the reception to ask for access first before going there. The room was okay but there was a power outage during the stay and there were guests stuck in the elevator

2026-06-08 • via Nuitee
C
Chan • solo_traveller • my
7
Pros:

Location

Cons:

Breakfast was limited choice

2026-06-07 • via Nuitee
M
Mas • solo_traveller • my
9
2026-06-07 • via Nuitee
N
Nur Michelle Raihanah Maisarah • extended_group • bn
9
2026-06-07 • via Nuitee
N
Nazmi • family_with_children • my
8
2026-06-05 • via Nuitee
S
Senthil • couple • my
4
Good
Pros:

Good

Cons:

Good

2026-06-04 • via Nuitee
L
Lee • family_with_children • my
7
Good stay, great price, still room for improvement.
Pros:

Nice apartment for a good price. Liked the balcony. Clean. Breakfast at the restaurant was nice.

Cons:

Aircon could be cooler. The elevators were quite slow. Street parking can be an issue during working hours.

2026-06-04 • via Nuitee
R
Robyn • solo_traveller • au
7
A great way to start my holiday!
Pros:

Good central location. Lovely pool & poolside cafe.

Cons:

My room, facing the highway, was noisy during the night.

2026-06-01 • via Nuitee
X
Xueting • couple • us
8
2026-05-31 • via Nuitee