Mercure Kota Kinabalu City Centre

Hotels
•
Mercure
7.8 (2238 reviews)
No 41, Jalan Gaya , Kota Kinabalu , my

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Good location
Affordable pricing
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
6.63
Some cleanliness issues mentioned, particularly with windows and gym facilities.
Service
7.1
Negative sentiment about poor service and unhelpful staff members.
Location
9.14
Great location close to malls, restaurants, and the harbour.
Room Quality
7.59
Mixed feelings with noise issues and outdated facilities were noted.
Amenities
8.12
Some amenities were convenient but others, like towel service, were lacking.
Value for Money
8.58
Guests found the price reasonable for the location and services.
Food and Beverage
7.13
Breakfast and food service received negative feedback.
Overall Experience
8.1
While there were significant issues, some guests still enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:24

Property Description

Convenient Location
Close proximity to Jesselton Point & key shopping destinations.

Diverse Dining Options
Featuring 4 restaurants offering various cuisines.

Modern Amenities
Enjoy free WiFi, outdoor pool, and well-equipped gym facilities.

Book your stay at Mercure Kota Kinabalu City Centre for a comfortable and enjoyable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that guests under 16 years old are accompanied by an adult is required.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

7.8
Based on 2238 reviews
Cleanliness: 6.63
Service: 7.1
Location: 9.14
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 7.13
Overall Experience: 8.1
E
Edwin • extended_group • nl
9
Prima voor een aantal dagen
Pros:

Locatie dicht bij Jesselton Pier. En tevens op loopafstand (20 min) naar de markten en restaurants bij Waterfront. Wij hadden 3-kamer appartement met veel ruimte (en 3 badkamers). Ontbijtbwas prima, maar iets meer fruit zou het helemaal af maken.

2026-07-25 • via Nuitee
S
Suzianie • couple • my
10
2026-07-24 • via Nuitee
A
af59000 • solo_traveller • fr
7
Pros:

Emplacement proche de la jetée

Cons:

Odeur de lait caillé dans l'appartement. Télé HS.

2026-07-24 • via Nuitee
M
Min Lok • couple • my
8
2026-07-23 • via Nuitee
F
FARAH ADIBAH • solo_traveller • my
6
Cozy for resting
Pros:

Cozy room

Cons:

Breakfast, busy location, old

2026-07-22 • via Nuitee
R
Raut • couple • kr
10
2026-07-17 • via Nuitee
R
Richard • family_with_children • nl
8
Prima hotel met goede faciliteiten
Pros:

Ruime kamer

Cons:

Veel lawaai van het drukke verkeer rondom gebouw

2026-07-17 • via Nuitee
B
Bec • family_with_children • au
10
Pros:

Very comfortable and good value.
Clean and spacious 2 bedroom apartment which was perfect for a family.
Close by to boats to visit the islands

2026-07-17 • via Nuitee
W
Wei-shan • family_with_children • au
10
2026-07-16 • via Nuitee
L
lisa • extended_group • au
8
Very unusual bathrooms and shower. Otherwise good
Pros:

Good location. Lovely pool great view over the bay from the pool area Nice breakfast

Cons:

The bathroom/shower area is unusual. Toilet has an opening at the top straight into the room and a glass door 😳. The shower area also has a glass door - both have patterns on them. But are still see through. There’s no area outside the shower to dress. Very unusual even if you’re with your partner I’d find it strange. We’re on a girls trip and there’s no private area to dress or undress.

2026-07-13 • via Nuitee
A
Anni Francis • couple • gb
9
2026-07-09 • via Nuitee
M
Melissa • couple • my
8
Nice short stay
Pros:

The staff were awesome. Very helpful and pleasant. We stayed here before and after an overnight climb up mt Kinabalu and were allowed to store our luggage at the hotel which was really helpful. Beds were comfortable even though the building and rooms were a little dated. The hotel itself is just on the edge of the main town but still have lots of shops nearby and even a coin laundrette just around the corner.

Cons:

Didn’t like the frosted bathroom and toilet glass doors and walls. Some of us are not couples and would appreciate more privacy.

2026-07-08 • via Nuitee
W
Wan Adnan • solo_traveller • my
10
2026-07-04 • via Nuitee
S
Sharmilee • solo_traveller • my
8
2026-07-04 • via Nuitee
N
NOOR HILMI • solo_traveller • my
9
2026-06-29 • via Nuitee
Y
Yating • extended_group • tw
10
Pros:

空間很大

2026-06-28 • via Nuitee
Y
Yating • extended_group • tw
10
2026-06-28 • via Nuitee
W
Wong • solo_traveller • sg
8
2026-06-26 • via Nuitee
P
PUI LING • solo_traveller • my
9
2026-06-20 • via Nuitee
M
Melissa • couple • my
7
Old but clean
Pros:

Convenient location. Clean rooms. Grateful that toiletries and bedroom slippers were provided.

Cons:

Rooms and decor looked really dated. Didn’t like the frosted glass walls and doors used for the bathroom and toilet.

2026-06-20 • via Nuitee