Holiday Inn Express Kuala Lumpur City Centre by IHG

Hotels
Holiday Inn Express
8.2 (7379 reviews)
84 Jalan Raja Chulan , Kuala Lumpur , my

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Central location
Comfortable beds
Large breakfast variety
Friendly staff
Cons:
Small breakfast area
Room size limitations
Old furnishings

Categories

Cleanliness
7.53
Some reviews noted that the hotel is old with worn towels and issues with room maintenance.
Service
8.5
General sentiment reflects friendly staff, despite some minor service issues.
Location
9.04
Many reviews praised the central location, making it easy to access major attractions.
Room Quality
7.79
Several reviews mentioned that some rooms were small and cramped.
Amenities
8.02
Breakfast variety is positively noted, but quality can vary.
Value for Money
8.48
Good value for money; especially suitable for short stays.
Food and Beverage
8.03
Breakfast received mixed reviews with some praising the selection but others finding it chaotic.
Overall Experience
8.2
The overall stay was decent, with a focus on location and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:26

Property Description

Prime Location in Kuala Lumpur's Golden Triangle
With easy access to major attractions like Starhill Gallery, Petronas Twin Towers, and Berjaya Times Square, Holiday Inn Express Kuala Lumpur City Centre is the ideal choice for leisure and business travelers alike.

Comfortable and Convenient Amenities
Featuring air-conditioned rooms with modern amenities such as a flat-screen TV, safety deposit box, and en suite bathrooms with free toiletries, your stay is sure to be comfortable and relaxing.

Convenient Facilities for a Hassle-Free Stay
Enjoy complimentary Wi-Fi, a 24-hour fitness centre, self-service laundry, and a business centre for your convenience. The 24-hour front desk ensures all your needs are met promptly, making your stay memorable.

Book your stay now at Holiday Inn Express Kuala Lumpur City Centre for an unforgettable experience in the heart of Kuala Lumpur's vibrant city center.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.2
Based on 7379 reviews
Cleanliness: 7.53
Service: 8.5
Location: 9.04
Room Quality: 7.79
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8.2
S
Shamas family_with_children pk
8
2026-08-15 via Nuitee
R
Renita solo_traveller tt
9
I would highly recommend 👌
Pros:

I loved the breakfast selection and the comfortable bed and spacious shower. The restaurant staff at dinner were very friendly and sweet. I had an issue with a clogged toilet in my room and it was very quickly resolved.

Cons:

The wifi was a bit unreliable.

2026-08-15 via Nuitee
S
Shirley solo_traveller au
8
Pros:

Breakfast is plentiful

Cons:

That I didn't stay longer

2026-08-15 via Nuitee
V
Vani210883 solo_traveller my
10
2026-08-15 via Nuitee
L
Li couple vn
8
Cons:

Awful internet connection(

2026-08-14 via Nuitee
W
Wasantha family_with_children au
8
Confortable and conveient stay.
Pros:

All the facilities were good.

Cons:

Central location, within walking distance of restaurants and shopping malls.

2026-08-14 via Nuitee
J
Jorge solo_traveller pt
8
2026-08-14 via Nuitee
D
Doaa extended_group eg
8
Nice well located hotel
Pros:

The check in was fast and smooth with very friendly staff…Room is a little bit small yet very clean with super comfortable beds and billows and the dove products in the bathroom were very nice. Breakfast was nice as week with very good coffee. Location is more than perfect indeed 👌👌👌

2026-08-14 via Nuitee
L
Lim solo_traveller sg
8
2026-08-14 via Nuitee
H
Hajime solo_traveller jp
8
Pros:

観光をするには絶好のロケーションです。

2026-08-13 via Nuitee
白鳥 extended_group jp
8
恩赦で事前予約していたにもかかわらず、当日契約で、差額を払わざる得なかった。差額を支払ってもらわない限り、今後恩赦を使う事に不安がある。
Cons:

事前に予約して、3人一部屋で8月6-8日3泊で、¥50,193で確認されていたのに、予約が入っておらず、視型が無いので荒田威契約し、1,760.91 リンギ(¥82,767)支払った、その差額32,574円返金して欲しい。同じく、次の宿泊先シンガポールでも同じことが発覚し、3泊、83,374えんのところ94,521円支払った。同じく、その差額、11,147円返金して欲しい。両方のホテルの領収書をどこへ証拠として送ればよいかメールで教えて欲しい。
今まで、恩赦を通じてホテルの予約をしており、このような事は一度も起きた事がない。どうしてこのような事が起きたかも知らせてほしい。はっきりしなければ、恩赦を使う安全性が不安だ。直ちに、メールで直ちに差額の返却を了承して欲しい。

2026-08-13 via Nuitee
L
Lakshika extended_group lk
10
2026-08-12 via Nuitee
S
Sheikh Umer solo_traveller pk
6
2026-08-12 via Nuitee
A
AbuYazid solo_traveller sa
8
2026-08-12 via Nuitee
S
Saba family_with_children pk
7
2026-08-12 via Nuitee
S
Soliman extended_group sa
8
الموقع ممتاز، ويوجد به بعض الخدمات، ولكن الغرف ضيقة جدا والسرير المزدوج صغير جدا
Pros:

الموظفون في غاية اللطف والتعاون

Cons:

صغر الغرف، وكذلك صوت الإزعاج، وصغر السرير المزدوج

2026-08-12 via Nuitee
谷川 solo_traveller jp
5
Pros:

Good location

Cons:

Poor menu of Breakfast.

2026-08-12 via Nuitee
R
Riyan Afnan solo_traveller sg
10
Pros:

Clean rooms good location. Gym and laundry room huge plus. Zus coffee below also nice

Cons:

Buffet breakfast was a bit bland.

2026-08-11 via Nuitee
B
Barbara solo_traveller au
10
Terrific hotel
Pros:

Great location within walking distance to everything. Lovely, quiet room. Great staff across every sphere plus excellent value for money. I'd stay there again.

Cons:

Nothing

2026-08-11 via Nuitee
E
Elisenda solo_traveller es
9
Una pena el ruido de la habitación
Pros:

Instalaciones

Cons:

Mi habitación daba a una construcción que no descansaban por la noche . Era ruidoso. Habitación 2011

2026-08-11 via Nuitee