The Westin Buffalo

Hotels
•
Westin
9.2 (207 reviews)
250 Delaware Avenue , Buffalo , US
+1 716-854-9000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean and updated rooms
Friendly staff
Great location
Modern facilities
Cons:
Inconsistent service
Food and beverage issues
Value for money concerns

Categories

Cleanliness
9.78
Clean and updated rooms noted in the reviews.
Service
8.75
Inconsistent service mentioned, including negative experiences with staff.
Location
9.79
Location and facilities are unmatched, indicating a strong positive sentiment.
Room Quality
9.74
Rooms are stylish, modern, and comfortable as noted by guests.
Amenities
9.77
Modern and spacious facilities, excellent fitness center.
Value for Money
8.23
Guest expressed concerns about the value compared to what they received.
Food and Beverage
7.78
Negative experiences with food service reported.
Overall Experience
9.75
Overall positive sentiments with some negative concerns but generally recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:42

Property Description

Luxurious Accommodation
The Westin Buffalo offers upscale rooms with modern amenities such as air conditioning, flat-screen TVs, and complimentary WiFi. Each room is equipped with a coffee machine for your convenience, ensuring a comfortable stay. The private bathrooms come stocked with free toiletries and a hairdryer, adding a touch of luxury to your experience.

Convenient Location
Situated in Buffalo, the hotel is in close proximity to popular attractions like Shea's Performing Arts Center and Buffalo Convention Center, perfect for guests looking to explore the city. Additionally, being just 13 km away from Buffalo Niagara International Airport makes it a convenient choice for travelers.

On-Site Dining
Guests can indulge in culinary delights at the hotel's on-site restaurant, offering a diverse menu to cater to various tastes. Whether you're craving a hearty meal or a light snack, the dining options at The Westin Buffalo are sure to satisfy your palate.

Book your stay at The Westin Buffalo now for a luxurious and convenient experience in Buffalo.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

9.2
Based on 207 reviews
Cleanliness: 9.78
Service: 8.75
Location: 9.79
Room Quality: 9.74
Amenities: 9.77
Value for Money: 8.23
Food and Beverage: 7.78
Overall Experience: 9.75
M
mes227 • Business • Incline Village, Lake Tahoe (Nevada), Nevada
8
Great option in Buffalo
Pros:

Great place, staff on top of everything.

2026-07-29 • via Tripadvisor
M
Mireille • couple • ae
8
2026-07-19 • via Nuitee
P
Paul • family_with_children • us
9
2026-07-15 • via Nuitee
X
XIANGLAN • family_with_children • cn
10
非常棒
Pros:

很干净 服务确实很好。

Cons:

希望有自助洗衣房

2026-07-11 • via Nuitee
T
Tiziana • couple • it
1
Miserabili
Pros:

Ho inviato mail, scritto in box per mettermi in contatto con loro e chiedere di rimborsare la mia prenotazione per motivi SERI di salute nessuno ha mai risposto
Ho inviato anche il cerificato medico via mail nessuna risposta!!!!
PESSIMI
Per voi 400 euro sono nulla per me mezzo stipendio

2026-05-28 • via Nuitee
J
Jooseok • solo_traveller • kr
5
좋긴 한데 가성비는...
Pros:

방이 깨끗했다 짐이 좋았다

Cons:

편의에 비해 가성비 미흡

2026-05-26 • via Nuitee
C
Cindy • family_with_children • us
10
2026-05-17 • via Nuitee
D
DeBruyn • extended_group • ca
10
Pros:

Friendly staff. Best bedding ever!

Cons:

Rooms weren’t ready even coming back at 6, but in all
Was good stay

2026-03-15 • via Nuitee
A
Angelina • family_with_children • us
8
Хороший отель, очень понравился сам номер.
Pros:

Вкусная еда, очень чисто и просторно в номерах.

Cons:

В утреннем авокадо тосте мы нашли кусок твердого пластика, мы кормили ребенка этой едой тоже. Персонал максимум, что сделали - извинились. Не вернули деньги даже за само блюдо, не принесли комплимент или что-либо. В общем так себе впечатления.

2026-03-13 • via Nuitee
P
Prentis • extended_group • ca
10
2026-01-22 • via Nuitee
C
Chanale • couple • us
10
Comfortable and wonderful!!
Pros:

Very nice staff! The most comfortable bed! Omg. Nice room! Very comfy stay!

Cons:

n/a

2026-01-20 • via Nuitee
M
Meander13732563602 • Family
2
Good Hotel, Terrible Customer Service, better Options
Pros:

Fine hotel, but may have the worst customer service I’ve ever experienced. Any issues, will be ignored. No communication back from location. As a platinum Marriott member, I would avoid this hotel and stay elsewhere. Additionally the hotel is very very overpriced. Recommendation : there are much better Marriott hotels in the area, I’d avoid this one.

2026-01-19 • via Tripadvisor
J
Janet • couple • us
9
2026-01-19 • via Nuitee
A
Anthony • family_with_children • us
10
stay here!
Pros:

Clean and updated rooms. We didn't want to leave!

Cons:

Everything was excellent

2025-12-30 • via Nuitee
5
578missyd • Couples
10
The Westin has So Much to be Proud Of!
Pros:

We couldn't have asked for a better experience! From Mike w/ valet, check-in, & housekeeping on our floor, everyone was so welcoming and made us feel very special. The room was spotless, and we had a great time in the restaurant. Being able to take the shuttle to/from Shea's 71o Theatre was an added bonus too! The Buffalo Westin has a lot to be proud off.

2025-12-24 • via Tripadvisor
P
Paul L • couple • us
1
Terrible value-staff would not correct
Cons:

We did not get the room we were promised. They gave us entry level room-small, no view. Complained to desk we paid for premium room, but staff would not correct or discount the price, since we overpaid. We will never stay there again

2025-10-30 • via Nuitee
A
Amet • extended_group • al
10
2025-10-20 • via Nuitee
D
David • couple • us
10
2025-10-20 • via Nuitee
P
Philip • extended_group • us
10
Pros:

Location and facilities are unmatched.

Cons:

Modern and spacious facilities.

2025-10-12 • via Nuitee
M
Michael • family
10
Pros:

Very clean, nice staff, and great room

2025-10-12 • via Nuitee