The Wild Oscar

Breakfast was the standout of our stay at The Wild Oscar. Rodolfo and Chef Sergio did an excellent job, and we enjoyed trying all the Mexican breakfast options during our four‑night visit. We did notice an extra charge for adding eggs to the avocado toast.

The room was clean, but the lighting was poor, and the towel quantity felt below expectations for this price level

This is a charming hotel in a safe, quiet neighborhood. The rooms and public spaces are well appointed. I got great nights' sleep every night, thanks to the blackout curtains, comfortable bed, and excellent sound insulation (no noise from outside or from other rooms). However, there was pretty much zero natural light in the room - even at noon on a sunny day, you needed all the lights on. And the lack of good lighting made it a little tricky for a gal to put on makeup... That said, the biggest downside is the distance from the city center - it looks close to areas like La Condesa on the map, but Mexico City's insane traffic means in the evening it can take you over an hour by Uber to get to La Condesa or Roma Norte. Also, customer service can be very uneven: everyone was super friendly when I actually dealt with staff one-on-one, but it took multiple emails before I got a response to a question I'd sent before my arrival, and they never seem to pick up the phone. Overall, the hotel itself is charming, but the Mexican traffic, dark rooms, and certain inconsistency of service knock a star off my review.

First let me start by saying that I don’t normally leave reviews, however, I had to for this lovely hotel. We have just returned from a 6 night stay at the Wild Oscar and our experience was great from beginning to the end. Our room on the 4th floor was large and very comfortable and the included breakfast in the small lobby area was first rate. We also had dinner there our first night in the same area and everything was delicious. I can highly recommend the beef short ribs! When we returned from dinner we found they left a small crudités tray with 2 certificates for complimentary wine at the bar.
Rebecca the front desk manager and all the staff were so pleasant, helpful and accommodating in every way. Mostly we used Uber daily to get to the many different areas of Mexico City to explore by foot. However, one day we wanted to take the Metro and Rebecca was concerned that we might not be able to purchase the pre-filled pass card required at the closest station, so she handed us hers! When we asked a staff member to help us book an online reservation at a small jazz club because the site would not accept our Canadian credit card, she put the reservation in her name and the hotel paid for the cost and charged our room. We also had an issue and I asked if they had any rubber gloves( assuming the cleaning staff would have some). Someone called us back in our room telling us that they have sent someone out to purchase them and then within 20 min they were delivered to our room! Other reviews have complained about the size of the soap bar or that the provided liquid soap is watery…just ask for more of something and the problem is solved. In our opinion this hotel was perfect and all the staff made our stay in Mexico City that much more enjoyable.

A lovely boutique hotel with excellent staff service. Breakfast is like a real fine dining experience with v courteous and helpful staff

I have never written a review like this one. The Wild Oscar should warrant five stars but for several concerns and irritations. We were guests for six days. Please note that we stay in more than 20 different hotels every year, so have broad experience. In spite of the complaints listed below, we would stay again.

The Good.
The Location. It can’t be beat. Polanco, close to restaurants, shopping, and major museums.
Check-in. We were offered two excellent mocktails by bar staff.
The Room. We booked a suite (404). It was very nice, spacious, with two large balconies. Spacious bathroom and shower. There was a small kitchen and dining table. Two television sets. A shot of tequila and some nuts were delivered as an amenity, a nice touch.
Breakfast. In a pleasant, small area off the lobby. Great choices. Consistently excellent service.

The Bad. Or just odd…
The Room. Wonderful to have a microwave and kitchenette. But no plates or cutlery? What was the point? There were two coffee capsules for two people, making a small cup each. We asked for more, and they were provided.
Bathroom: The bathroom is large but has no towel hooks. (There was one hook, for bathrobes.) Some days, the towels were very thin. There were signs that the hotel was concerned with the environment, but if you had to leave the towels on the floor each day, it made no sense. The hand soap felt watered down. One very small bar of soap was provided and not replaced until we asked.
Robes: My partner’s robe was so small it barely closed. He left it on the floor to be replaced. It was not replaced. He had to ask the desk.
Housekeeping. One day we came back at 5:30 pm and the room had not been made up. Went to the front desk and someone came right away. We were told 30 minutes. After 45, we went back up from the small lobby (four chairs) and our door was wide open and no one in sight with cleaning supplies in the hall, bedroom and bathroom. Back to the front desk. It was cleared up right away. Security?
Security. It was disconcerting to return to our room after dinner the first night and find the balcony doors wide open (we had left them locked) and nothing else touched. The front desk did not know why, as there is no turn-down service. They said they would investigate and report back. We heard nothing. We subsequently bolted the doors at night and checked for irregularities. Weird.
Water. We were told not to drink the tap water but were left only one jug and had to request more or go to the bar for a refill each time. We requested and got a second jug. This was the first place we had stayed in Mexico that did not have in-house filtering, so you could choose to drink the tap water.
Gym. I always work out at 6:30 in the morning. Sometimes a gym does not up until 7. Many are open 24/7. This small but adequate gym opened at 8 for no apparent reason. Not always fully stocked (towels, etc.).
Front Desk. Customer service was very uneven. Every other “team” (bar, food service, housekeeping) had a “uniform,” but the front desk did not. Not always professional-looking. One day we asked for an umbrella for the rain and had to sign a form. Another day we did not. One agent was very pleasant and understood customer service, one did not.
Breakfast: I don’t know why people call it complimentary –it is included with your price. It was very good, with good choices and service for a small hotel. It was odd that we had to sign for breakfast (no charge) and the bill asked if we would like to leave a 15-20% gratuity. What, of nothing? We are among the seemingly few who leave a cash gratuity for service at hotel breakfasts and buffets and did the same here.

The Ugly.
Check-in: We knew we would be tired after a flight from Lisbon to Istanbul and then a 14-hour connecting flight on to CDMX so we requested an early check-in for a 9:30 arrival. (Our flight arrived at 7am.) EVERY hotel replies with a “we will do the best we can,” and typically do try. We arrived and asked if we might check in. We were told 3 pm. We asked whether the room could be prioritized for cleaning. No. We asked if we might shower or change. No. We could use the lobby bathroom. Since checkout is at noon, we used WhatsApp at that time to ask if the room could be cleaned first. No. At 1:30, we asked if 90 minutes had been sufficient to clean the room. No. After venting some frustration, again on WhatsApp from a restaurant, we were told we could check in at 2pm. Although the fees had not been mentioned that morning, we were advised that an exception had been made for us for this ONE hour, and next time we would be charged.
The next day we saw a sign on the counter. Early check-in incurs a full night payment. Noon check-in US$ 100. Unbelievable.

Breakfast. There was a notice on the menu that you could have one of these, one of that, unlimited of something else. It did not match exactly what was on the blackboard. Whoever heard of people abusing breakfast? Some eat more, some eat less, even from day to day. On our second last day, I ordered avocado toast with poached eggs. Well, avocado was on one menu and poached eggs on another so there would be a charge (how much for two poached eggs? Even if I passed on the cereal and fruit? Jeez.) I explained that that was fine, but we had been in the hotel for five days and were leaving the next day at 4 am, so we would not be having breakfast, so the eggs could count as my next-day breakfast. A wonderful waiter let it go.

A few changes would make this a gem.

Charming hotel with exceptional staff and delicious food.

Excellent experience. Welcome drinks. Hospitality is 5/5, breakfast is 5/5.

The Wild Oscar is fantastically located in Polanco near everything.. Coffee is available at the hotel or you can visit the wonderful Gramo coffee 2 blocks away. The restaurant located in the hotel was absolutely superb. Our server Jonathan was amazing. Incredibly attentive and knowledgeable. Every meal (breakfast or dinner) was well prepared and flavorful.

Had a wonderful, lovely stay at The Wild Oscar. The whole space is very well throught out, and the service is impeccable across the board. Jonathan and Guadalupe were kind and helpful every morning. Can't wait to stay here again.

Great boutique hotel tucked away in a great area. Jonathan was especially courteous and professional in the lobby restaurant. We had a great stay!

The Wild Oscar was beautiful. This lovely hotel is very welcoming, to start, and it’s a beautiful space and has an incredible restaurant. Jessica helps lead the restaurant and could not have been more generous in terms of hospitality and explaining everything everything so patiently and thoroughly. Chef Erica has an incredible menu with many local dishes and the service was impeccable. Wild Oscar is a hidden gem on every way - run, don’t walk!

The Wild Oscar is a delightful hotel located on a quiet street in Polanco. The entire staff was welcoming and attentive throughout our stay. Rebecca at the front desk was especially helpful—making dinner reservations, suggesting places to visit, and patiently answering all of our questions about the city.

Breakfast offered a wonderful selection, and the dinner we enjoyed on the rooftop was delicious. Each morning, Jessica, one of the servers, greeted us with a smile and made sure we had everything we needed.

Everyone truly went out of their way to make our visit memorable. I would highly recommend this hotel to anyone visiting Mexico City and looking for a welcoming, comfortable place to stay.

This is a wonderful small hotel in Polanco.
Firstly, i requested a very quiet room which often gets ignored. .i was assigned the perfect room.
The staff are so sweet and welcoming. They cannot do enough for you.
Jessica was often our server and what a delight she was.
Rebeca who was at the front desk went out of her way to answer our endless questions and make dinner reservations.
I took a tumble in Polanco (beware of the silly mounds of concrete). I could not find the right bandages and she went on line and had them delivered and refused any payments! She was so kind and helpful.

Erica the Cheff, Juan and Jessica at the restaurant were amazing. They were attentive, cater to our needs and had exceptional customer service. Thank you!!!!

friendly helpful staff, excellent restaurant, comfortable well appointed room, full gym