Royal Maritime Hotel, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (5751 reviews)
Queen Street , Portsmouth , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Helpful staff
Cons:
Poor food service
Inconsistent staff responsiveness
Noise issues during events

Categories

Cleanliness
8.18
Room was nice and clean; however, some negative experiences noted about overall cleanliness due to service issues.
Service
7.95
Service was inconsistent; several complaints regarding food service and staff responsiveness.
Location
9.19
Fabulous location, just a short walk from important sites; highly praised by various reviewers.
Room Quality
8.34
Room was comfortable, spacious, and recently decorated; overall positive feedback.
Amenities
8.17
Good breakfast included and decent facilities, though some complaints about food service availability.
Value for Money
8.13
Good value overall, especially considering location and room quality; some complaints dampen overall perception.
Food and Beverage
6.68
Significant complaints regarding food quality and service availability.
Overall Experience
8.15
Mixed reviews overall, with some outstanding aspects overshadowed by significant issues during certain stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:59

Property Description

Central Location near Attractions
The Royal Maritime Hotel is perfectly situated, just a short walk from Gunwharf Quays and Portsmouth’s Historic Dockyard. Explore designer shops, bars, and restaurants in the vibrant waterfront area.

Entertainment and Relaxation
Enjoy free Wi-Fi and unwind in the games room with snooker, pool, darts, and a skittle alley. Need a haircut? Visit the on-site barbershop for a quick grooming session.

Dining Options and Convenience
Indulge in a delicious bistro menu at Horatio’s Restaurant or grab a quick bite at Compass Cafe. Start your day with a hearty breakfast. Limited free parking is available for added convenience.

Experience comfort and convenience at the Royal Maritime Hotel. Book now for an unforgettable stay!

Important information:

Full payment is required at check-in.

Please note that on-site parking is limited, and is on a first-come-first-served basis. Parking cannot be reserved. On street parking is available around the hotel (JA or JD zones) using council scratchcards available at reception (GBP 6.00 for 24 hours). The historic dockyard car park is directly opposite the hotel. This is subject to availability, and hotel guests have a reduced rate (conditions apply).

Some leisure facilities are chargeable and time restrictions apply.

Guests are advised that occasionally functions take place in the club. On these occasions it is possible music can be heard until midnight.

The Swimming Pool is open Monday - Friday from 3.30 PM until 8 PM. On Saturdays and Sundays its open from 8 AM until 8 PM.

The Jacuzzi is currently closed for maintenance until further notice. For Cash payments I.D must be shown on arrival. Smoking is not permitted and will result in payment of a fine, any damages to the property will need to be paid at reception.

We're doing some light refurbishment at the hotel to improve our guest experience, but any disruption will be kept to a minimum. Thanks for your understanding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

8.1
Based on 5751 reviews
Cleanliness: 8.18
Service: 7.95
Location: 9.19
Room Quality: 8.34
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 6.68
Overall Experience: 8.15
D
David • couple • gb
10
2026-09-19 • via Nuitee
M
Mark • couple • gb
8
2026-09-19 • via Nuitee
C
Conrad • solo_traveller • gb
8
Perfect location, naval feel and cheerful staff
Pros:

Location and Naval feel

Cons:

Hot lunches weren’t available when I stayed. Except soup! Minor issue

2026-09-19 • via Nuitee
C
Carol Ann • couple • gb
8
Excellent staff. Very good location only 5 minutes walk from main attractions
Pros:

Good selection of hot food cereals fresh fruit etc

2026-09-19 • via Nuitee
T
tim • couple • gb
6
A great Portsmouth location
Pros:

A perfect location with easy access to the Historic dockyard and Gunwharf Quays and a great choice of restaurants,
A visit to the Spinnaker Tower is a must.
However cleans the rooms needs to be commended, top quality.

Cons:

We arrived early otherwise we might not have had a parking space, its very limited.
The bed was uncomfortable and after three days we ached.
Breakfast was chaotic, either lack of staff or just disorganized.
The bar closes early, in a Hotel?

2026-09-19 • via Nuitee
A
Angela • solo_traveller • gb
8
Pros:

Lots of character and good breakfast.

Cons:

The room was warm even with the windows open.

2026-09-19 • via Nuitee
T
Tracey • couple • gb
7
Attended wedding at the hotel and stayed for the weekend to visit the local area.
Pros:

The location.

Cons:

Breakfast was just average.

2026-09-19 • via Nuitee
F
Fran • couple • gb
7
2026-09-19 • via Nuitee
J
Jan • couple • gb
8
2026-09-18 • via Nuitee
K
Keith • extended_group • gb
10
All great otherwise
Pros:

Very good location near all facilities

Cons:

Room 220 was very clean but the bathroom smelt of sewers

2026-09-18 • via Nuitee
C
Clifford • solo_traveller • gb
10
Great Place to stay in Portsmouth
Pros:

Excellent hotel very friendly staff, very clean. Exceptional breakfast and evening bar meals. Hotel within walking distance of the dockyard and shopping centre.

Cons:

The only downside is very limited parking if going by car, however the hotel is close less than ten minutes walk from the railway station.

2026-09-18 • via Nuitee
M
mary • couple • gb
7
Convenient location for maratime museums
Pros:

Very convenient for visiting the museums

Cons:

Some of the decorations in the areas downstairs were a bit tired and one lift was out of order.

2026-09-18 • via Nuitee
H
Helen • couple • gb
6
2026-09-18 • via Nuitee
C
Cox • couple • gb
7
A nice hotel, formerly a Naval Club, which has been refurbished; good value for money.
Pros:

Staff were really friendly and helpful :-)
We arrived early, but the room was ready so we could check in and we were lucky enough to get one of the free (hotel permit) car parking spaces at the front of the Hotel (the hotel can also sell an on street permit for £6).
The bed was comfortable, breakfast choices were good and the location was very close to the entrance to The Historic Dockyard.
Liked the vibe of the former Naval Club.

Cons:

We were in one of the older refurbished rooms, which has been done well, but there were a few small points.
We found the shower difficult to operate initially, but one of the very friendly reception staff helped us out and it was fine after that.
The sink was very slow to drain, the toilet pedestal was rocky and the chair in the bedroom felt like it could collapse.

2026-09-17 • via Nuitee
K
Kevin • couple • gb
5
Hotel room did not match what was shown on Booking.com site. Would not stay again.
Pros:

Location good. Did not have breakfast or dinner.

Cons:

Allocation of room was very poor. Ceiling flaky, wallpaper peeling, damp stains on ceiling, room was very tired and not acceptable for renting out. We went to Reception to change rooms and explained why. They allocated a room in the main building. When we got to the room it was a twin room not a double room which was really disappointing, especially as it was our anniversary. We decided not to go back to Reception and just stuck with the twin room but not great.

2026-09-17 • via Nuitee
J
Jacqui • solo_traveller • gb
10
A superb south coast stay.
Pros:

Very comfortable, not sterile. Facilities were perfect for a short stay. Food excellent. Staff very friendly.

Cons:

Nothing to dislike.

2026-09-17 • via Nuitee
J
Jill • solo_traveller • gb
6
Disappointed
Pros:

Reception staff sorted out a replacement room as original was unsatisfactory needing urgent redecoration.
Upgraded room was clean and a comfortable bed.
Very handy for everything in Portsmouth.

Cons:

Having to complain about my room and asking for a change.
Breakfast was very poor and had to repeatedly ask for food items to be replaced on the continental breakfast.

2026-09-17 • via Nuitee
E
Elle • couple • gb
7
Average stay, expensive but basic
Pros:

Central, easy to get to. Quick check in

Cons:

Lack of parking despite saying online there was onsite parking not knowing we needed to book ahead of time

2026-09-17 • via Nuitee
N
Neil • couple • gb
7
Only stayed for 1 night to break up our journey to the Isle of Wight.
Pros:

Clean and tidy. Decor was very nice.

Cons:

The heat in our room was on all day and night. No where to turn it down or off.

2026-09-15 • via Nuitee
Y
Yvonne • solo_traveller • gb
7
My stay at the Royal Maritime Hotel.
Pros:

I liked the room also a little worn in places.
Great location.
3 minutes walk to the harbour. 6 minutes walk to Portsmouth Harbour.
Staff polite and professional.
Heated pool was great. Smaller than expected though.
The room was clean.
Would have preferred bed and breakfast as part of the fee, but did not want to pay more than 350.00.

Cons:

Dusty in places. Touched the TV to move it forward thick layer of dust. I cleaned it off.
Rust was coming through the radiator. Needed repainting. A few stains on the wall.
Musty smell in the lobby area.

2026-09-14 • via Nuitee