Royal Maritime Hotel, BW Signature Collection

Hotels
BW Signature Collection by Best Western
8.1 (5347 reviews)
Queen Street , Portsmouth , gb

Children allowed

Facilities

Parking
Non-smoking rooms
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Packed lunches
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Helpful staff
Cons:
Poor food service
Inconsistent staff responsiveness
Noise issues during events

Categories

Cleanliness
8.18
Room was nice and clean; however, some negative experiences noted about overall cleanliness due to service issues.
Service
7.95
Service was inconsistent; several complaints regarding food service and staff responsiveness.
Location
9.19
Fabulous location, just a short walk from important sites; highly praised by various reviewers.
Room Quality
8.34
Room was comfortable, spacious, and recently decorated; overall positive feedback.
Amenities
8.17
Good breakfast included and decent facilities, though some complaints about food service availability.
Value for Money
8.13
Good value overall, especially considering location and room quality; some complaints dampen overall perception.
Food and Beverage
6.68
Significant complaints regarding food quality and service availability.
Overall Experience
8.15
Mixed reviews overall, with some outstanding aspects overshadowed by significant issues during certain stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:59

Property Description

Central Location near Attractions
The Royal Maritime Hotel is perfectly situated, just a short walk from Gunwharf Quays and Portsmouth’s Historic Dockyard. Explore designer shops, bars, and restaurants in the vibrant waterfront area.

Entertainment and Relaxation
Enjoy free Wi-Fi and unwind in the games room with snooker, pool, darts, and a skittle alley. Need a haircut? Visit the on-site barbershop for a quick grooming session.

Dining Options and Convenience
Indulge in a delicious bistro menu at Horatio’s Restaurant or grab a quick bite at Compass Cafe. Start your day with a hearty breakfast. Limited free parking is available for added convenience.

Experience comfort and convenience at the Royal Maritime Hotel. Book now for an unforgettable stay!

Important information:

Full payment is required at check-in.

Please note that on-site parking is limited, and is on a first-come-first-served basis. Parking cannot be reserved. On street parking is available around the hotel (JA or JD zones) using council scratchcards available at reception (GBP 6.00 for 24 hours). The historic dockyard car park is directly opposite the hotel. This is subject to availability, and hotel guests have a reduced rate (conditions apply).

Some leisure facilities are chargeable and time restrictions apply.

Guests are advised that occasionally functions take place in the club. On these occasions it is possible music can be heard until midnight.

The Swimming Pool is open Monday - Friday from 3.30 PM until 8 PM. On Saturdays and Sundays its open from 8 AM until 8 PM.

The Jacuzzi is currently closed for maintenance until further notice. For Cash payments I.D must be shown on arrival. Smoking is not permitted and will result in payment of a fine, any damages to the property will need to be paid at reception.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 5347 reviews
Cleanliness: 8.18
Service: 7.95
Location: 9.19
Room Quality: 8.34
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 6.68
Overall Experience: 8.15
C
Comley couple gb
6
Ideal for a one night stay
Pros:

Staff were professional . Breakfast was well managed .location was right where we wanted to be
.

Cons:

We were not happy with the on going refurbishment
As we were only staying one night we put up with it
But more then one we would have asked for a replacement

2026-05-30 via Nuitee
K
KENNETH ANDREW extended_group gb
8
Great location extremely helpful staff and good parking
Pros:

Location and staff

Cons:

Was a heat wave and rooms attracted sun - not their fault!

2026-05-30 via Nuitee
A
Andrew family_with_children gb
6
.
Pros:

.

Cons:

.

2026-05-30 via Nuitee
C
Cesca family_with_children gb
9
Pros:

Great place with such nice staff. Everyone so accommodating and friendly. Thank you.

2026-05-29 via Nuitee
S
Shelagh solo_traveller gb
8
A good stay for one night.
Pros:

Location, quite room, comfortable room, fan in room, breakfast was good

Cons:

Building work taking place, the 3rd floor communal corridor was a mess, difficult to navigate where to find lift and bedrooms…. Poor signage.

2026-05-29 via Nuitee
T
Tiberiu family_with_children gb
10
Cons:

Don’t have air condition was very hot in the room

2026-05-29 via Nuitee
R
Roving16808477235 Family
4
Disappointment at Royal Maritime Hotel
Pros:

Very convenient to Portsmouth Harbor Station. Decent sized rooms, clean and bedding comfortable. Very warm and no air conditioning and even with temperatures hovering around 84 F, the room was stuffy and uncomfortable. Breakfast well organized, but some choices not stocked given volume of visitors. Fire alarm went off three times our first evening. One of the elevators broken and self service laundry amenity no amenity: both washers and one of the two dryers out of order. When my fan didn't work, the front desk said there was an event and no extra fans since the hotel was full. The front desk did not know about the laundry situation and when informed I was told that technicians weren't available on a bank holiday. On our second night, the internet went down in the early evening and when we inquired we were told that it was the weather, just too hot for sensors. If it cools down, the internet may come back up and if not the technicians would address on the next day after returning from their bank holiday. No refrigerator in room. While the location is convenient to Portsmouth Dockyard, I would not recommend staying at this hotel given the range of problems we confronted and the hotel response to them. I would hardly consider this a signature collection boutique hotel.

2026-05-27 via Tripadvisor
A
Anna couple gb
7
2026-05-27 via Nuitee
A
alunn636 Family Cardiff, South Wales, Wales
10
A very enjoyable visit.
Pros:

Visited over the weekend to attend a function.
The hotel is ideally situated for visiting the historical Portsmouth dockyard (Royal Navy museum, Mary Rose etc).
Also the ferry to the Isle of Wight & Gosport ferry.
There is limited parking outside the hotel, however there is a multistorey opposite. I managed to get a space in the zone parking at the side of the hotel and purchased a ticket in the hotel. Six pounds for twenty four hours, this was a good deal.
The reception staff were friendly and welcoming.
My room was clean, comfortable and well equipped, the WiFi signal was fine
The function I attended was great and I really enjoyed myself.
The bar staff were well organised and we never had to wait long to get served.
I slept well in a very comfy bed and had a hearty breakfast in the morning.
Overall a very enjoyable visit, I will certainly return and highly recommend this hotel
Thank you.

2026-05-26 via Tripadvisor
M
MapperleyMan solo_traveller gb
8
Pros:

location

Cons:

satnav to find my room!

2026-05-26 via Nuitee
J
Jorrit couple nl
7
2026-05-26 via Nuitee
X
Xyah solo_traveller gb
5
2026-05-26 via Nuitee
H
Hannah solo_traveller gb
6
2026-05-25 via Nuitee
D
Deborah couple gb
8
2026-05-25 via Nuitee
S
Sarah couple gb
5
Location great but room not what I asked for
Pros:

Very convenient to the location
Staff were friendly

Cons:

I had stated twin room and was given a double
No email to advise there was work being done, no noise but signs down on floor, screws on floor
Lift sign not clear -1 should say reception as got lost to begin with

2026-05-25 via Nuitee
K
Krasimir solo_traveller gb
10
2026-05-25 via Nuitee
J
James solo_traveller gb
9
2026-05-25 via Nuitee
A
Annette solo_traveller gb
8
Pros:

Fantastic location. Helpful friendly staff. Pool was lovely. Food excellent

2026-05-25 via Nuitee
S
Safina solo_traveller gb
10
Lovely stay
Pros:

Spacious family room, with two rooms. Lovely pool and friendly staff. Amazing breakfast.

2026-05-25 via Nuitee
P
Patricio Eugenio couple cl
9
Pros:

Cumplía con todo lo ofrecido

Cons:

Para los efectos nuestro estaba un poco lejos del seafront más turístico

2026-05-24 via Nuitee