El Portal De San Lázaro

Hotels
9.4 (517 reviews)
Pasaje Violín 107 - Barrio de San Lazaro , Arequipa , pe

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Children allowed

Facilities

Non-smoking rooms
Room service
Terrace
Luggage storage
Safety deposit box
Tour desk
Ironing service
Massage services
Packed lunches
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Some service issues
Cold showers
Noisy rooms in the morning

Categories

Cleanliness
9.43
Several reviews highlight the hotel as very clean and well-maintained.
Service
9.4
Most reviews mention friendly staff, though some indicate lack of attentiveness at times.
Location
9.94
The location is frequently praised as excellent, perfect for exploring the city.
Room Quality
8.89
Room quality is generally rated as good, though some comments mention rooms could be larger.
Amenities
8.92
Amenities like the breakfast on the terrace received positive feedback.
Value for Money
9.38
Guests feel they received good value considering the price.
Food and Beverage
9.43
Breakfast is appreciated for its quality and variety, although some criticized the shower setup.
Overall Experience
9.8
Overall, guests had a very positive experience and recommended the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Convenient Location
Just 4 minutes from Arequipa's main square, El Portal De San Lázaro provides a central base for exploring the city.

Comfortable Accommodation
Enjoy well-equipped rooms with private bathrooms, flat-screen TVs, and some with balconies, plus complimentary breakfast and free WiFi.

Great Amenities
Indulge in local cuisine at the on-site restaurant and bar, take advantage of room service, and explore the gift shop. The 24-hour front desk offers various services for a hassle-free stay.

To experience the charm of Arequipa with ease and comfort, book your stay at El Portal De San Lázaro today.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AQP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 517 reviews
Cleanliness: 9.43
Service: 9.4
Location: 9.94
Room Quality: 8.89
Amenities: 8.92
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
A
Anne-sophie • solo_traveller • fr
9
Pros:

Chambre confortable, Locaux propres agréables

2026-06-13 • via Nuitee
S
Sonali • solo_traveller • de
9
10/10
Pros:

Great location , great host. Great views from terrace. We thoroughly enjoyed staying here

Cons:

Nothing as of now

2026-06-08 • via Nuitee
S
Sarah • family_with_children • fr
9
2026-06-07 • via Nuitee
R
Roberto • solo_traveller • it
8
Pros:

lo staff la gentilezza e la disponibilità

Cons:

il letto duro

2026-06-05 • via Nuitee
G
Gonzalo • solo_traveller • pe
9
2026-06-04 • via Nuitee
L
Lidia • extended_group • ro
10
Great place in a good location
Pros:

The location was very convenient, few minutes from the main attraction. Breakfast was very good, they even prepared a packed breakfast when we had to leave early in the morning, which is a big bonus.

2026-06-04 • via Nuitee
D
David • solo_traveller • es
9
Pros:

El personal muy amable y las instalaciones muy bonitas

Cons:

La habitación está un poco más vieja

2026-06-03 • via Nuitee
E
Elena • solo_traveller • es
10
2026-05-31 • via Nuitee
E
Elena • solo_traveller • es
10
2026-05-30 • via Nuitee
J
Jana • couple • de
10
Pros:

Alles war perfekt
Super frühstück mit schöner Aussicht
Frühstück to Go bei Ausflügen
Nettes Personal

Cons:

Nichts

2026-05-24 • via Nuitee
C
Catrin • extended_group • de
9
2026-05-23 • via Nuitee
Ângela • couple • br
9
2026-05-21 • via Nuitee
E
Eline • couple • nl
9
Zeer goed!
Pros:

Het was een ontzettend leuk opgezet hotel met een heerlijk buffetontbijt op het dakterras. Het centrum was ongeveer 5-10 minuutjes lopen. We mochten bij uitchecken onze bagage even achterlaten dus dat was ook erg prettig. Je kan ook niet zomaar het hotel in. Er zit altijd iemand om je binnen te laten na een belletje als beveiliging.

Cons:

De receptie sprak niet echt Engels dus dat was wat onhandig soms.

2026-05-20 • via Nuitee
C
celine • solo_traveller • fr
9
Bon rapport qualité prix
Pros:

Excellent emplacement
Très bon petit déjeuner complet
Accueil soigné

Cons:

Évitez les chambres du 1er étage qui manquent de luminosité

2026-05-16 • via Nuitee
D
Daniela • couple • at
9
2026-05-15 • via Nuitee
M
Madlen • couple • de
9
Hervorragend Übernachtung mit Ausblick beim Frühstück
Pros:

Sehr saubere Unterkunft, Frühstück auf dem Dach mit toller Aussicht, Wäscheservice verfügbar. Auch die Möglichkeit der Gepäckaufbewahrung ist vorhanden.

2026-05-11 • via Nuitee
V
Verane • solo_traveller • pe
8
Pros:

le calme et le décor

Cons:

la chambre sentait le renfermé

2026-05-11 • via Nuitee
E
Ewa • extended_group • de
9
Very comfortable stay in Arequipa
Pros:

We enjoyed very much our stay in the hotel. This small hotel has a simple but nice design. Our room had a very comfortable bed- we slept there very well. It was very quiet too.
The breakfast on the rooftop with the beautiful view at the volcano was also very nice. We had some Good coffee and bread, fresh vegetables and fruit. The staff was very friendly!
We liked the hotel a lot so we stayed here twice during our trip.

Cons:

You have to be patient when taking the shower- it takes long to get hot water. The rooms are also quite cold (no heating). But there are plenty of blankets to use for the night.

2026-05-09 • via Nuitee
A
Andrea • extended_group • pe
7
2026-05-05 • via Nuitee
S
Sissula • couple • de
8
2026-05-05 • via Nuitee