El Portal De San Lázaro

Hotels
9.4 (525 reviews)
Pasaje Violín 107 - Barrio de San Lazaro , Arequipa , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
Laundry
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Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Some service issues
Cold showers
Noisy rooms in the morning

Categories

Cleanliness
9.43
Several reviews highlight the hotel as very clean and well-maintained.
Service
9.4
Most reviews mention friendly staff, though some indicate lack of attentiveness at times.
Location
9.94
The location is frequently praised as excellent, perfect for exploring the city.
Room Quality
8.89
Room quality is generally rated as good, though some comments mention rooms could be larger.
Amenities
8.92
Amenities like the breakfast on the terrace received positive feedback.
Value for Money
9.38
Guests feel they received good value considering the price.
Food and Beverage
9.43
Breakfast is appreciated for its quality and variety, although some criticized the shower setup.
Overall Experience
9.8
Overall, guests had a very positive experience and recommended the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Convenient Location
Just 4 minutes from Arequipa's main square, El Portal De San Lázaro provides a central base for exploring the city.

Comfortable Accommodation
Enjoy well-equipped rooms with private bathrooms, flat-screen TVs, and some with balconies, plus complimentary breakfast and free WiFi.

Great Amenities
Indulge in local cuisine at the on-site restaurant and bar, take advantage of room service, and explore the gift shop. The 24-hour front desk offers various services for a hassle-free stay.

To experience the charm of Arequipa with ease and comfort, book your stay at El Portal De San Lázaro today.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AQP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 525 reviews
Cleanliness: 9.43
Service: 9.4
Location: 9.94
Room Quality: 8.89
Amenities: 8.92
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
C
Claudia • solo_traveller • pe
8
Pros:

El hotel es hermoso, la atención también muy buena, fueron bien atentos. El desayuno nos encantó.

Cons:

Creo que la limpieza de la habitación podría mejorar, en el estante para ropa había un poco de polvo.
La luz del baño también me pareció muy invasiva y fuerte, quizá colocar una luz amarilla un poco más tenue.
La colcha de la cama también era bastante pesada, algo más ligero estaría bien.

2026-07-03 • via Nuitee
Y
Yessenia • couple • pe
10
Estancia perfecta en Arequipa
Pros:

El hotel tiene una excelente ubicación, muy cerca de restaurantes, tiendas y en el mismo centro, la zona es muy bonita y segura, de fácil acceso. La vista desde la terraza donde sirven el desayuno es muy hermosa. Todo el hotel en general es bonito y cómodo.

2026-07-01 • via Nuitee
J
JoseRobles • solo_traveller • pe
10
2026-07-01 • via Nuitee
S
Sam • couple • gb
8
Lovely hotel in the city centre and great value for money !
Pros:

I loved the hotel , it was spotlessly clean and full of character ! The staff were super friendly ! Very convenient for the city .
Lovely areas to sit outside .

Cons:

The hotel was so cold !

2026-06-28 • via Nuitee
S
Sam • couple • gb
8
2026-06-28 • via Nuitee
P
Paola • solo_traveller • it
8
Pros:

La posizione,la gentilezza dello staff,la colazione

Cons:

Camere un po' piccole e umide

2026-06-27 • via Nuitee
W
WITVOET JACQUES • solo_traveller • gp
8
Pros:

L accueil
L eau chaude

2026-06-23 • via Nuitee
V
Vincent • solo_traveller • be
7
Très bel endroit mais glacial !
Pros:

Le très beau cadre d'un bâtiment ancien et la disponibilité du personnel.

Cons:

Chambre à tel point glaciale que cela devient vraiment inconfortable. De même pour la terrasse où se prend le petit-déjeuner. Les chambres devraient également être mieux isolées de la lumière extérieure.

2026-06-20 • via Nuitee
M
Marlene • solo_traveller • fr
10
Pros:

Parfait

2026-06-19 • via Nuitee
M
Marina • couple • hr
9
2026-06-14 • via Nuitee
A
Anne-sophie • solo_traveller • fr
9
Pros:

Chambre confortable, Locaux propres agréables

2026-06-13 • via Nuitee
S
Sonali • solo_traveller • de
9
10/10
Pros:

Great location , great host. Great views from terrace. We thoroughly enjoyed staying here

Cons:

Nothing as of now

2026-06-08 • via Nuitee
S
Sarah • family_with_children • fr
9
2026-06-07 • via Nuitee
R
Roberto • solo_traveller • it
8
Pros:

lo staff la gentilezza e la disponibilità

Cons:

il letto duro

2026-06-05 • via Nuitee
L
Lidia • extended_group • ro
10
Great place in a good location
Pros:

The location was very convenient, few minutes from the main attraction. Breakfast was very good, they even prepared a packed breakfast when we had to leave early in the morning, which is a big bonus.

2026-06-04 • via Nuitee
G
Gonzalo • solo_traveller • pe
9
2026-06-04 • via Nuitee
D
David • solo_traveller • es
9
Pros:

El personal muy amable y las instalaciones muy bonitas

Cons:

La habitación está un poco más vieja

2026-06-03 • via Nuitee
E
Elena • solo_traveller • es
10
2026-05-31 • via Nuitee
E
Elena • solo_traveller • es
10
2026-05-30 • via Nuitee
J
Jana • couple • de
10
Pros:

Alles war perfekt
Super frühstück mit schöner Aussicht
Frühstück to Go bei Ausflügen
Nettes Personal

Cons:

Nichts

2026-05-24 • via Nuitee