El Portal De San Lázaro

Hotels
9.4 (566 reviews)
Pasaje Violín 107 - Barrio de San Lazaro , Arequipa , PE

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Terrace
Family rooms
Laundry
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Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Some service issues
Cold showers
Noisy rooms in the morning

Categories

Cleanliness
9.43
Several reviews highlight the hotel as very clean and well-maintained.
Service
9.4
Most reviews mention friendly staff, though some indicate lack of attentiveness at times.
Location
9.94
The location is frequently praised as excellent, perfect for exploring the city.
Room Quality
8.89
Room quality is generally rated as good, though some comments mention rooms could be larger.
Amenities
8.92
Amenities like the breakfast on the terrace received positive feedback.
Value for Money
9.38
Guests feel they received good value considering the price.
Food and Beverage
9.43
Breakfast is appreciated for its quality and variety, although some criticized the shower setup.
Overall Experience
9.8
Overall, guests had a very positive experience and recommended the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:01

Property Description

Convenient Location
Just 4 minutes from Arequipa's main square, El Portal De San Lázaro provides a central base for exploring the city.

Comfortable Accommodation
Enjoy well-equipped rooms with private bathrooms, flat-screen TVs, and some with balconies, plus complimentary breakfast and free WiFi.

Great Amenities
Indulge in local cuisine at the on-site restaurant and bar, take advantage of room service, and explore the gift shop. The 24-hour front desk offers various services for a hassle-free stay.

To experience the charm of Arequipa with ease and comfort, book your stay at El Portal De San Lázaro today.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AQP

Location

Guest Reviews

9.4
Based on 566 reviews
Cleanliness: 9.43
Service: 9.4
Location: 9.94
Room Quality: 8.89
Amenities: 8.92
Value for Money: 9.38
Food and Beverage: 9.43
Overall Experience: 9.8
A
Ann-Kristin • family_with_children • de
10
2026-10-13 • via Nuitee
R
Roger • couple • ch
9
super empfehlung, ruhig zentral und freundlich. schöne terassen mit aussicht
Pros:

sehr gute lage, ruhig gelegen und zentral. herzige unterkunft und schöne dachterasse.

Cons:

das bett war für mein geschmack zu hart☺️

2026-10-12 • via Nuitee
J
Jenny • solo_traveller • de
10
Sehr schöne Unterkunft
Pros:

Eine sehr schöne Unterkunft mit tollen abwechslungsreichen Frühstück und sehr netten Personal. Wir würden wieder kommen.

Cons:

Alles top

2026-10-10 • via Nuitee
S
sedov • solo_traveller • us
10
Pros:

Great location, friendly staff

2026-10-07 • via Nuitee
H
Huaman • couple • us
9
Beautiful place
Pros:

The property has good location

Cons:

N/A

2026-09-16 • via Nuitee
H
heloise • solo_traveller • fr
8
Logement agréable
Pros:

Personnel aimable et disponible, petit déjeuner très bon (oeufs, avocat, pain, fruits, confitures... ). Literie agréable, chambre très propre (ménage fait tous les jours). Salle d'eau plutôt spacieuse.

Bon emplacement, à 10min à pied de la Plaza de Armes.

Cons:

Manque d'insonorisation (on entend les gens qui marchent dans le couloir, leur carte pour rentrer dans leur chambre... ).

2026-09-16 • via Nuitee
D
Denis • solo_traveller • mx
8
A nice place to stay, with just tiny things needing improvement
Pros:

The hotel itself (an ancient house of original internal planning), the location (a 10 to 15-minute quiet walk from the main streets, incl. the Cathedral, shops, restaurants, money exchange offices, laundry services) are excellent. The personnel is responsive and friendly. They even prepared a packed breakfast for my early morning trip to the Colca Canyon that started at 3 a.m.

Cons:

Just two things that I would not expect from such a nice place: 1) the sink in the bathroom was partly clogged, so the water accumulated while washing my face and hands; 2) the breakfast could have been just a bit richer, e.g. there were only two types of fruit (papaya and grape or tangerine), and even these had to be waited for sometimes; the scrambled eggs were somewhat cold.

2026-09-15 • via Nuitee
K
Khadnad • solo_traveller • fr
10
Pros:

Tres original dans un quartier historique

2026-09-14 • via Nuitee
C
Cornelia • couple • de
7
Pros:

Sehr schönes Hotel in zentraler Lage mit leckerem Frühstück.

Cons:

Wir hatten ein 3 Bettzimmer im Parterre, das ungemütlich und sehr dunkel war. Dafür einfach zu teuer. Obacht mit der Zimmerauswahl!

2026-09-12 • via Nuitee
A
Andrea • couple • es
7
Pros:

Muy buena ubicación, con personal muy atento y amable. Sitio muy bonito, con estancias muy agradables.

2026-09-12 • via Nuitee
L
LaiaSN • solo_traveller • es
8
2026-09-12 • via Nuitee
L
Lena • solo_traveller • de
7
Pros:

Die Aussicht beim Frühstück ist sehr schön.

Cons:

Leider war das Zimmer sehr klein und das Bett sehr unbequem. Außerdem war unser Zimmer zur Hauptstraße hin gelegen und daher war es sehr laut.

2026-09-06 • via Nuitee
D
Dr. Lukas • solo_traveller • at
9
Nice Place to stay in Arequipa
Pros:

Great breakfast with nice view of the surroundings. Only steps away of the City Center.

Cons:

The rooms were cold as mentioned from others, but we did sleep well, so it really was ok!

2026-09-06 • via Nuitee
J
Jan • solo_traveller • nl
9
Pros:

Wat een fantastisch hotel.

Personeel was perfect en ook het ontbijt. Daarnaast is het qua prijs/kwaliteit een van de beste plekken waar ik ooit ben verbleven.

Tijdens de driedaagse colca tour mogen we spullen achterlaten wat ook een fijne service is.

Het hotel is ook heel schoon.

Het is een 10 als onderstaande punten worden aangepakt.

Cons:

De badkamer bleef heel vochtig waardoor de spiegel de rest van de dag praktisch onbruikbaar was na het douchen .

Verder liep het water (zowel douche als wastafel) niet goed weg.

2026-09-06 • via Nuitee
E
Eimy • couple • pe
9
2026-09-04 • via Nuitee
A
alessio • solo_traveller • it
9
Pros:

Ottima posizione, hotel molto bello.

Cons:

Non c'è ascensore per i piani superiori

2026-09-03 • via Nuitee
C
CATHIE • family_with_children • fr
9
Confort et modernité
Pros:

Situation géographique top au calme et dans le quartier Miraflores. Accueil 24h/24 à l'entrée de l'immeuble. Appartement moderne, confortable. Il faut prévoir le paiement en liquide et une personne viendra le chercher à la fin de votre séjour.

Cons:

La piscine est au dernier étage de l'immeuble et elle était en travaux. Dans l'appartement, vous trouverez une machine à laver le linge mais pas de 1ère pastille ( ou produit) pour ce lave-linge et pas d'étendage.

2026-09-02 • via Nuitee
M
Monika • couple • pl
10
2026-09-01 • via Nuitee
M
Marta • couple • it
8
Pros:

Struttura splendida che si affaccia su un incantevole patio
Colazione nella norma all ultimo piano

Cons:

Camera un po piccola

2026-08-30 • via Nuitee
A
Alphonse • couple • nl
9
Perfect verblijf op een zeer goede locatie.
Pros:

Zeer vriendelijk personeel en zowel de kamer als de gemeenschappelijke ruimtes werden zeer netjes onderhouden en schoongemaakt. Locatie is perfect voor het verkennen van Arequipa te voet.

Cons:

Het matras was erg hard, maar ondanks dat toch goed geslapen.

2026-08-29 • via Nuitee