Hôtel Le Joyau Bleu Hanoï

Hotels
9.5 (459 reviews)
47 Lo Su , Hanoi , VN

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Outstanding, welcoming staff
Excellent breakfast with wide variety
Prime city-center location near Hoan Kiem Lake
Spacious, well-designed rooms and very comfortable beds
Rooftop view and attractive hotel design
New hotel feel
Cons:
Isolated cleanliness/ventilation issues (reported mold/humidity in ducts)
One guest relocated / issues with booking during renovations (dishonest handling)
TV signal/freezing issues for at least one guest
Perceived price/value concerns by some guests

Categories

Cleanliness
8
Many guests described rooms as spotless, but at least one guest reported poor ventilation, possible mold/ humidity in ducts and used linens stacked outside rooms, which lowered overall cleanliness perception.
Service
10
Consistently praised across reviews — staff described as warm, professional, extremely helpful and welcoming, with multiple guests highlighting outstanding hospitality.
Location
10
Frequently noted as ideal — right in the city center and a short walk from Hoan Kiem Lake; guests found the location perfect for exploring.
Room Quality
10
Rooms praised as spacious, beautifully designed, very comfortable beds and well equipped; isolated issues (ventilation/TV) were reported by one guest but most feedback was highly positive.
Amenities
10
Rooftop views and tasteful decor were highlighted and guests enjoyed hotel facilities; a few isolated problems (TV signal, ventilation) noted but amenities were generally appreciated.
Value for Money
8
Several guests felt the price did not always match the experience (one mentioned finding better options for the price and another was upset about being moved/charged incorrectly), reducing perceived value.
Food and Beverage
10
Breakfast repeatedly described as excellent, delicious and abundant with a great variety of options — many guests said it exceeded expectations.
Overall Experience
10
Majority of stays were described as exceptional with memorable hospitality and design; a minority experienced significant problems (relocation during renovation, ventilation/cleanliness issues), but overall recommendations are strong.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:55

Property Description

Luxurious Accommodation

Hanoi Emerald Waters Hotel & Spa offers sleek rooms with neutral tones, flat-screen TVs, and elegant en suite bathrooms with premium amenities like bathrobes and slippers.

Fine Dining Experience

Indulge in a buffet of delicacies at the in-house restaurant or sip on a cocktail at the on-site bar, providing a perfect setting for a relaxing evening after a day of exploring the vibrant city of Hanoi.

Convenient Facilities

With free WiFi, a 24-hour front desk, business center, concierge service, and shops within the property, guests can enjoy a seamless stay with all their needs catered to.

Book your stay at Hanoi Emerald Waters Hotel & Spa for a truly memorable experience in the heart of Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.5
Based on 459 reviews
Cleanliness: 8
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 8
Food and Beverage: 10
Overall Experience: 10
M
Marius • couple • fr
9
Super
Pros:

Personnel ultra sympa et souriant, notamment Vincent, customer success manager, qui a été extrêmement disponible et engagé pour nous aider à organiser une partie de notre voyage
Chambre super confortable, très grand lit, balcon dans la chambre

Cons:

Piscine assez petite malgré la photo qui laisse entendre le contraire
Manque de rangement dans la chambre

2026-10-31 • via Nuitee
R
Robert • family_with_children • nl
9
2026-10-31 • via Nuitee
S
Susanne • family_with_children • de
10
Perfekte Unterkunft für Hanoi
Pros:

Die Lage ist perfekt und das Old Quarter zu erkunden. Der Pool ist super 👍. Zimmer sehr sauber und das Personal ist sehr zuvorkommend

Cons:

Nichts

2026-10-31 • via Nuitee
E
Elizabeth • couple • au
10
This hotel stay surpassed our expectations.. LOVED
Pros:

This hotel stay has been a highlight of our trip! Firstly, the amenities are wonderful, we enjoyed a delicious buffet breakfast, had very relaxing spa services, enjoyed the rooftop pool, and had refreshing cocktails with a beautiful rooftop view. The staff went above and beyond to help make our stay as pleasant as possible. Every staff member we interacted with were so genuinely friendly and welcoming. They assisted us greatly with any questions we had, as well as helping us to have smooth travels to other areas of Vietnam. This was my favourite hotel I stayed at in Vietnam and I look forward to staying here again one day in the future. I would wholeheartedly recommend my friends and family stay here too.

2026-10-30 • via Nuitee
L
Lucy • extended_group • au
10
AMAZING!
Pros:

We had the most amazing stay at Le Joya Blue! The service was absolutely incredible, and a massive shout-out to Justin for going above and beyond to make our stay so special. From the moment we walked through the doors to the moment we left, we were made to feel so welcome and incredibly well looked after.

Nothing was ever too much trouble, even arranging a last-minute motorbike ride to our next accommodation! It’s the little things like this that make a stay truly unforgettable.

I honestly cannot recommend Le Joya Blue enough. If you’re looking for somewhere with exceptional service, genuine hospitality and staff who truly go above and beyond, this is the place to stay. You will be so well looked after! Thank you, Justin and the team, for making our stay so memorable. 💙

2026-10-29 • via Nuitee
W
Weller • solo_traveller • us
10
We would stay there again if we were to return to Hanoi
Pros:

The staff went out of their way to make us comfortable. They arranged our Halong Bay cruise at a better price than we had seen before and provided free transportation to the airport. The breakfast choices were extensive

Cons:

The pool was smaller than expected

2026-10-29 • via Nuitee
L
Lotfy • solo_traveller • eg
10
Great hotel!!! The staff wonderful!!!
Pros:

Perfect is an understatement! Excellent hotel staff, they catered to all our needs, very helpful, great location close to old and French quarters. Fast wi-fi!
Clean rooms, staff kept everything tidy, quiet night, and a smooth checkin and checkout.
Hotel staff planned airport pickups and dropping offs.
Overall a great Vietnamese🇻🇳 experience! We highly recommend Hotel Le Joyau Bleu!
Thank you Hotel Le Joyau Bleu Team!🥰
Justin, Kate, Vincent, Jasmine, Mina, Danny, Harry, Severus and Vance.

2026-10-28 • via Nuitee
M
Maree • family_with_children • au
10
Pros:

The room was very clean and comfortable. The staff extremely helpful.

Cons:

Roof top very small.

2026-10-28 • via Nuitee
J
Jocelyn • family_with_children • ph
10
Pros:

From the moment we stepped inside the hotel, we were impressed. The lobby smelled wonderfully fresh and welcoming. The staff were exceptionally warm and attentive, especially Vincent, who went out of his way to communicate with us before our arrival. Knowing we would be checking in late after traveling from Sapa, he kindly offered to arrange dinner, which made us feel truly cared for.

At breakfast, Mark stood out with his lively greetings and cheerful energy. He was very accommodating to my dietary needs. Since I don’t eat pork, he immediately informed the cook to use a new pan to prepare my egg omelette. This thoughtful gesture meant a lot and showed the team’s genuine commitment to guest comfort.

Even after we checked out, Vincent followed up with a message to ensure my family and I had arrived safely and enjoyed a pleasant flight home. This level of care and attention is rare and deeply appreciated.

Overall, Hôtel Le Joyau Bleu Hanoï exceeded our expectations with its welcoming atmosphere, attentive staff, and personalized service. We felt valued throughout our stay and would highly recommend this hotel to anyone visiting Hanoi.

Cons:

Nothing at all.

2026-10-28 • via Nuitee
B
BHARAT • family_with_children • in
10
Very good property
Pros:

Everything especially.the staff thanks Vincent and jasmine and all

Cons:

None

2026-10-28 • via Nuitee
L
LI CHING • couple • tw
10
Pros:

貼心親切的服務:服務人員主動關心住客需求且熱情積極,能為旅客帶來賓至如歸的良好體驗。

交通便利的地理位置:搭乘 86 號機場快捷巴士至 23 Hàng Trống 下車後僅需步行 2 分鐘(約 160 公尺)即可抵達,對於自由行旅客來說省去拖著行李舟車勞頓的麻煩。

豐富且多元的早餐:自助式早餐不僅品項豐盛,還特別照顧到素食旅客的需求,提供素食可用的河粉、炒飯與炒麵,十分貼心。

Cons:

此次住301號房在3樓,因為2樓就是餐廳,所以早餐用餐時刻會比較有吵雜的聲音。

2026-10-27 • via Nuitee
J
Judit • family_with_children • hu
10
2026-10-27 • via Nuitee
J
Joseph • family_with_children • us
10
Wonderful stay, would definitely go again!
Pros:

Beautiful Hotel! We had a great stay! Wonderful staff, great breakfast, nice pool and bar! We loved it! Great location!

Cons:

nothing!

2026-10-26 • via Nuitee
L
Lotfy • solo_traveller • eg
10
The Hotel staff were welcoming and helpful with everything!🥰. We are very happy and will recommend it to our friends
Pros:

Location is excellent!

2026-10-25 • via Nuitee
R
Ronit • family_with_children • us
9
2026-10-25 • via Nuitee
P
Pietro • extended_group • it
10
2026-10-25 • via Nuitee
C
chimi • couple • ch
8
Alles in allem waren wir sehr zufrieden und würden die Unterkunft definitiv weiterempfehlen! Besonders hervorheben möcht
Pros:

Das Personal war durchweg sehr freundlich und hilfsbereit. Auch das Zimmer hat mir gut gefallen und war völlig in Ordnung. Die Lage des Hotels war ebenfalls super, da sich alles, was man braucht, in unmittelbarer Nähe befindet. Insgesamt habe ich mich wohlgefühlt.

Cons:

Das Einzige, was ich bemängeln würde, ist die Hellhörigkeit der Zimmer. Geräusche aus den Nachbarzimmern und vom Flur waren deutlich zu hören. Zudem kam gelegentlich ein unangenehmer Geruch nach Essen oder Zigarettenrauch aus der Lüftung bzw. Klimaanlage.

2026-10-25 • via Nuitee
D
Dan • couple • il
10
2026-10-23 • via Nuitee
B
Bryan • couple • au
9
Great location, value, staff and breakfast.
Pros:

Great location close to lake and old quarter. Comfortable room. Very helpful staff. Excellent breakfast with huge choice. Terrific roof pool and bar. Flexible checkout with luggage re-pack and shower facility! Good value. And we stayed again.

2026-10-23 • via Nuitee
S
SURINDER • solo_traveller • gb
9
Peaceful stay in a busy city.
Pros:

The location was excellent, walking distance to everything, although some tour buses could not pick you up from the front of the hotel.
The breakfast had a wide selection, something for everyone and you could even have Pho
The room had been modernised with the best shower system I have seen in long time, digital temperature control with various button for the rain shower, etc . The
The staff were also great and helpful, making sure you did not miss your tours if the tour company was late, always asked if everything was ok.
Efficient check in.

Cons:

Only slightly disappointing fact was lack of storage facilities.

2026-10-23 • via Nuitee