The Potters Heron - A Heartwood Inn

Mooie kamer, heerlijke bedden.

We liked everything about the Potters Heron.
Its the nicest place we've ever stayed at.
Absolutely perfect.
After a long drive from up north, to join a cruise ship in Southampton, it was the perfect place to spend the night before.

Stayed in a twin bedroom room doggy friendly, they provided dog bed, bowls & even a few treats & toy. Perfect. Enjoyed an evening meal which was also perfect. Price of room was very reasonable for the facilities you had. Staff were extremely helpful & friendly no hesitation in recommending to anyone

There was a problem with the hot water system so we had none we could have cancelled but we were on our way.so they gave us £50 of our meal and free breakfast ,you cant get better than that.

fantastic comfortable bed and clean room with amenities. Slip mat for the shower was a great addition for seniors.

Lovely room with a touch of luxury. Bonus of a balcony as well. Complimentary water and sweet treats were a lovey touch.
Staff were very helpful and friendly. Pistachio dessert was amazing.

The hotel is beautiful, the staff friendly and efficient, the food was freshly cooked, hot and tasty although the chips too greasy for me, I thoroughly enjoyed the hake,
The room was very clean but unfortunately I struggled to sleep in the heat with no air conditioning or even a fan

Booked our stay through Expedia for a weekend.

Staff friendly upon check in and let us check in slightly early.

How the room was advertised on Expedia does not match how the rooms look (ours at least).
Rooms are advertised as sound proof - this isnt true. We were woken up both mornings by people having normal volume conversations in the corridor. It sounds like they're in the room with you.

Room was advertised as King size bed, it was a double bed.

Bathroom very outdated in decoration, shower old and very stiff.

Hairdryer airvent was broken in multiple places, the gap big enough to accidentally suck up bits of your hair. Cable was stretched and my partner thought he got an electric shock from it.

The first night something happened in the kitchen so there was no food available from the restaurant.

Reception desk often unmanned, as was the bar when waiting to order drinks.
Dust and dirt in the radiator.

We complained to Expedia, who attempted to reach out to the hotel for a refund, which was denied.

Upon checking-in I was informed that the hotel had been sold and was due to close imminently. This was evident throughout the establishment. The accommodation was tired and dated late 60's and uncared for. The bed was reasonably comfortable despite being 2 singles joined together.

The restaurant was cold, grubby and lacked any atmosphere. The food was dreadful. A charming young girl rushed around trying to offer a degree of service whilst the "Manager" lacked any interest and kept disappearing which resulted in long waits to be served at the bar. The bar stock was obviously being run down as more than 50% of the taps were empty.

Ironically, I had been advised not to stay at Potters Heron: I wish now that the advice had been taken.

Overnight stay.

When i required a second key, the reception didn’t tell me to return it, and consequently didn’t clean our room. Further to that they didn't contact us the following day to tell us that. Communication is the key to most successful business.

Staff very welcoming and accommodating, room reasonably clean , however decor needs updating and attention to details in the cleaning required , bed extremely comfortable to where we are looking to purchase that brand next , breakfast good value for the cost

Good position and friendly staff

We stayed at the Potters Heron for a wedding in the local area. We had a pleasant stay but I would like to say the hotel felt a little sticky in places.It could do with a revamp tbh. However, the staff were friendly and helpful and the food was good.
Breakfast was plentiful and restocked continually. I felt sorry for the girl in the breakfast room on Sunday morning she seemed to be the only staff member working and was rushed off her feet!
She did a great job though and deserves a medal!! Not sure if it was value for money?

Overall a good stay - The night porter( manager) was excellent. Comfy bed.. Dissapointed by the breakfast - Cold plates! Hot food not that hot and scrambled eggs had gone green as left for too long. Coffee on side not individual pots, cold even when new lot made and cups too small, so kept having to get up for refill.

Front of property fantastic! Rooms very dated, musty