Holiday Inn Galveston Island by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.1 (260 reviews)
7220 Broadway Street , Galveston , US
+1 281-559-1915

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (early check-in, returned lost items)
Convenient location near pier/port, restaurants and beach
Clean, well-equipped gym
Comfortable beds and pillows reported by several guests
Several reviewers described the hotel as very clean and pleasant
Cons:
Recurring mildew/mold/odor issues reported in multiple rooms
Leaking AC/ceiling holes and wet carpet in some rooms
Inconsistent room cleanliness; some guests required room changes
Unexpected charge for breakfast despite advertising
Small pool and limited parking/transport access
Maintenance issues and unpleasant-smelling towels reported

Categories

Cleanliness
5.5
Mixed to negative: several guests reported mildew/mold smells, wet/soaking carpet, unclean bathrooms and ceiling leaks; other guests described the hotel as very clean, but cleanliness issues were frequent and impactful.
Service
8.8
Positive: many reviews praise exceptionally friendly and helpful staff, early check-in accommodation, and front desk returning lost items promptly, though some service gaps were noted around handling maintenance issues.
Location
8.5
Positive: multiple guests said the hotel was conveniently close to the pier, port, restaurants and beach — ideal for cruise/port access.
Room Quality
5.8
Mixed: some guests found beds and pillows comfortable, but others reported holes in ceilings, leaking AC, wet carpet areas, and rooms that were not properly cleaned.
Amenities
7.2
Mixed: gym received strong praise for cleanliness and equipment selection; pool was described as small and parking/access issues were noted.
Value for Money
6
Negative-to-mixed: several guests felt the price did not match condition (unexpected breakfast charge, cleanliness/maintenance problems), while others accepted the cost for location convenience.
Food and Beverage
6
Negative mention: breakfast was advertised as free by at least one reviewer but was charged, creating disappointment; little else reported about F&B quality.
Overall Experience
9
Generally positive for many visitors due to helpful staff, location and comfortable beds, but offset by notable negative incidents (mold/odors, leaks) reported by several guests; majority of stays described as pleasant.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location in Galveston, Texas

Modern Amenities for Comfort
Experience air-conditioned rooms with private bathrooms, flat-screen TVs, and coffee machines. Some rooms offer sea views and a seating area, ensuring a relaxing stay.

Leisure and Business Facilities
Enjoy the outdoor pool, fitness centre, and on-site laundry facilities. Need to work? Utilize the business centre. With a 24-hour front desk and parking for oversized vehicles, your convenience is our priority.

Ready to experience Galveston? Book your stay at Galveston Inn & Suites Hotel now for a memorable trip!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

7.1
Based on 260 reviews
Cleanliness: 5.5
Service: 8.8
Location: 8.5
Room Quality: 5.8
Amenities: 7.2
Value for Money: 6
Food and Beverage: 6
Overall Experience: 9
C
Court • family_with_children • us
10
Pros:

Staff was amazing and so friendly. Was able to get us into a room earlier than expected since our cruise was early arriving. Gym was so clean and so many equipment options.

Cons:

I have nothing bad to say. Everything was exceptional.

2026-10-31 • via Nuitee
J
Jack • family_with_children • us
10
Very pleased from check in to check out.
Pros:

Exceptionally clean throughout the hotel.
Friendly staff.
Quiet.

Cons:

Nothing comes to mind.

2026-10-26 • via Nuitee
S
Stephanie • family_with_children • us
5
2026-10-23 • via Nuitee
M
Monica • family_with_children • us
9
Our stay was comfortable and pleasant.
Pros:

Quite, friendly and all around clean. I dropped my small wallet and the front desk notified us and brought it right up to us. All was good.

Cons:

There were not dislikes

2026-10-17 • via Nuitee
F
Fatih • couple • us
1
Not good to stay
Pros:

Nothing, only front desk stuff was nice

Cons:

Smell really bed, inside the hotel and also room

2026-10-15 • via Nuitee
R
Rizzo • couple • us
8
Booking.com sucks
Pros:

It was advertised as free breakfast but they wanted $14.99 for breakfast so I didn't get it so I can't tell you about it

Cons:

If the breakfast was free like it advertised you're already charging me over $300 for the room

2026-10-12 • via Nuitee
F
Forsythe • couple • us
1
2026-09-19 • via Nuitee
D
Denise • couple • us
10
2026-09-19 • via Nuitee
R
Rushing • solo_traveller • us
10
Pros:

The hotel smelled amazing. Very clean! We had a lovely stay!!

Cons:

Nothing negative to say about our stay.

2026-09-14 • via Nuitee
D
Dana • couple • us
10
2026-09-13 • via Nuitee
P
Peter • couple • gb
6
Average but won’t be using it again
Pros:

Comfortable room but basic

Cons:

Wasn’t the cleanest room , pool is small and you can’t get anywhere without a car. Needs a bit of maintenance

2026-09-12 • via Nuitee
E
Erica Guerra • solo_traveller • us
7
2026-09-11 • via Nuitee
L
Liliana • couple • us
1
2026-09-10 • via Nuitee
M
Mercedes • couple • us
10
Comodidad y confort
Pros:

Las camas eran muy cómodas y todo muy limpio

Cons:

Es un poco caro

2026-09-09 • via Nuitee
D
Desiree • couple • us
3
It allowed me to sleep and do what needed to be done but I wouldn't ever do it again.
Pros:

I loved the location and the majority of the staff was kind, talkative and helpful. The beds and pillows were pretty comfortable. Shampoo, conditioner and soap was all provided. It was a perfect location for what we needed and why we were staying there. It wasn't far from the pier, restaurants and the beach. Just a quick uber ride and same for the ship port as we were taking a cruise.

Cons:

I have never stayed anywhere else except Holiday inn's and Holiday Express. I travel a lot and I have always loved these hotels for the cost. This one, I don't feel i should be charged what I was charged whatsoever!!!! The place had a horrible mildew smell and rotting areas. The ceilings had holes EVERYWHERE and leaking water as you walked around. Even the front desk staff was getting dripped on as they were helping customers. We stayed there 2 nights. And the 2nd room we ended up in stunk more than the first. The carpet on the far side of the room near the window was soaking wet. We let them know and they offered us towels to put down. Eventually, someone came up and vacuumed up some of the water but it didn't do mich, it was wet the entire day and night so we couldn't walk over there to use that portion of the room. The bathroom didn't look like it had been cleaned which was a shock to me. I had never had this experience before and I am very disappointed. We weren't there long but I do know if we go back, I will be finding a different hotel.

2026-09-08 • via Nuitee
D
DeGrange • solo_traveller • us
7
Decent stay
Pros:

The hotel was very close to the pier and the port, the staff was very friendly and accommodating, the pool was very nice.

Cons:

We did not like that we had to switch rooms because our initial room was not cleaned well and had an odor. But the 2nd room was nice and clean. We also did not like the parking on the side of the building, it was desolate and scary.

2026-09-03 • via Nuitee
J
Julio Cesar • family_with_children • us
9
2026-09-02 • via Nuitee
S
Stephen • couple • us
2
Definitely won’t revisit this location.
Pros:

Nothing

Cons:

For starters the mold in the bathroom was discussing. The ac was leaking water in my room and the towels stunk something terrible. When I left I expressed my concerns about it and they said yeah we know. They also couldn’t provide me with a paper receipt.

2026-08-31 • via Nuitee
E
evelyn • solo_traveller • it
3
2026-08-31 • via Nuitee
D
Deborah • family_with_children • us
10
2026-08-27 • via Nuitee