Hotel Sardonyx Ueno

Hotels
8.2 (3382 reviews)
Taito-ku Ueno 6-6-7 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Massage services
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Small rooms
Poor breakfast quality

Categories

Cleanliness
7.91
Some reviews mention dirty carpets and issues with smells, reflecting lower expectations.
Service
9.38
The staff is described as very helpful and efficient, indicating strong service quality.
Location
9.42
Multiple reviews highlight a great location, close to transit and shops.
Room Quality
7.37
Rooms are frequently mentioned as small and poorly designed compared to expectations.
Amenities
8.4
Basic amenities are available, but included breakfast is often criticized.
Value for Money
7.86
Some reviews mention that the price might not match the room size and service quality.
Food and Beverage
6.91
Reviews frequently mention poor breakfast quality and limited options.
Overall Experience
8.38
Summarized guest feelings highlight a reasonable stay, though with noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:00

Property Description

Modern Comfort and Convenience

Hotel Sardonyx Ueno offers modern comfort with free Wi-Fi, LCD TVs with international channels, and en suite bathrooms with shower attachments.

Perfect Location for Exploring

Conveniently located near Ueno Park, Ameyoko Market, and various subway stations, the hotel provides easy access to Tokyo's top attractions within minutes.

Convenient Amenities

Guests can enjoy a complimentary set-menu breakfast, laundry facilities, and even Italian dining options at Cafe Italian Tomato.

Book your stay at Hotel Sardonyx Ueno for a seamless blend of convenience and comfort during your Tokyo adventures.

Important information:

The free breakfast is served between 06:45-09:45. Guests can choose from among breakfasts featuring toast, a hot dog,pancakes. Each breakfast also comes with minestrone soup and coffee or tea.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NRT

Property Policies

  • Parking

    No parking available.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 3382 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 6.91
Overall Experience: 8.38
湘芸 • family_with_children • tw
7
2026-05-31 • via Nuitee
華禛 • family_with_children • tw
10
雖然房間小，但是除此之外什麼都很好，房間很安靜，我們住宿四個晚上，完全沒聽到別的旅客的聲音，房間又乾淨又整潔，床也很好睡。一樓大廳有免費的好喝的蜜桃紅茶，我每天都喝。
Pros:

安靜、乾淨

Cons:

房間太小，但東京的房間都這樣

2026-05-30 • via Nuitee
K
Kanittha • extended_group • th
7
Cons:

อาหารเช้าเป็นขนมปังหรือแพนเค็ก ต้องเลือกอย่างเดียว มีให้เลือกน้อยมาก ถ้าต้องการเลือกเพิ่ม จ่ายเงินเพิ่ม

2026-05-30 • via Nuitee
C
Chuan • extended_group • sg
5
I will not stay this hotel for future visit
Pros:

Locality to station

Cons:

Old, dirty and dusty

2026-05-27 • via Nuitee
I
isabelle • couple • nz
7
Clean room, quiet despite proximity with busy Ameya Yokocho mkt. we would def choose Ueno again to stay in Tokyo
Pros:

Excellent location, good breakfast, friendly staff

Cons:

The room was on the small side but this is standard in Tokyo

2026-05-27 • via Nuitee
E
Esteban Zungri • solo_traveller • es
7
2026-05-26 • via Nuitee
M
Marcin • couple • pl
7
Good for Max 2 nights
Pros:

Location

Cons:

Small rooms and poor breakfast

2026-05-25 • via Nuitee
M
Marie Mignonette • family_with_children • ph
9
Love the location, comfy bed and facilities
Pros:

Location, room size and facilities

Cons:

Breakfast choices

2026-05-23 • via Nuitee
S
Simone • couple • ch
8
Pros:

Sehr gute Lage mit vielen Restaurants

Cons:

Frühstück ist kein buffet sondern nur eine 1-teller auswahl.

2026-05-23 • via Nuitee
K
Kateryna • couple • nl
5
Pros:

The location was great!

Cons:

Firstly, let’s start with breakfasts. All you get is a choice of simple pancakes or sandwich and for extra banana, yogurt or jam, you have to pay. The smell in hotel was a bit strange, like there were some problems with ventilation. The general vibe was not pleasant.

2026-05-22 • via Nuitee
M
Mick Downer • solo_traveller • au
8
2026-05-20 • via Nuitee
V
Valentina Maria • couple • it
8
Si riconferma una buona scelta
Pros:

Vengo da oltre 10 anni in Giappone e scelgo sempre questa struttura perché ha una posizione strategica: vicinissima alla stazione JR e metro, oltre che al variopinto mercato di Ueno. Nelle vicinanze ci sono anche tantissimi negozi e ristoranti. Il personale è molto gentile e preparato e il prezzo della struttura è buono. Dovendo tornare in Giappone sceglierei nuovamente questo hotel.

Cons:

Le stanze sono molto piccole, anche se in linea con gli standard giapponesi. La struttura è rimasta uguale da quando ci sono venuta per la prima volta, a mio parere avrebbe necessità di un piccolo rinnovo, quantomeno in alcune parti dell’arredo.

2026-05-19 • via Nuitee
A
AritraNag • solo_traveller • se
10
2026-05-18 • via Nuitee
V
Valentina • couple • it
9
Pros:

L’albergo è in una posizione ottima sia perché davvero a due passi dalla metro, sia per la vicinanza a delle zone da visitare (noi siamo andati a piedi). La colazione è molto buona e anche il servizio di lavatrici a gettoni super utile!! Consigliatissimo

2026-05-18 • via Nuitee
C
Chingmin • couple • tw
8
2026-05-17 • via Nuitee
B
Bartosz • extended_group • pl
8
2026-05-16 • via Nuitee
E
Evelyne • couple • ca
8
Pros:

Amazing location, nearby restaurants and subway. Small room but pretty clean. Ok breakfast.

2026-05-15 • via Nuitee
V
Viola • solo_traveller • us
9
Pros:

Location

2026-05-14 • via Nuitee
K
King Ting • family_with_children • ca
10
Very satisfied with excellent staff and location to explore Tokyo.
Pros:

The service of the staff was excellent. Despite us not able to speak Japanese, the staff was patient with us around all questions and inquiries, most importantly made us feel like home. The location was excellent, and very close to multiple subway line was definitely a positive. The ameyoko street was near by and very lively with locals and tourists, it was the exact kind of environment we wanted to be in where it was not as busy and tourist driven like shinjuku, Shibuya etc. but has its charm with local salary man having fun at local Izakaya.

Cons:

Breakfast could be busy depending on time of visit as the cafe is relatively small but the staff working there were extremely efficient and made everything very easy from ordering to self serving drinks etc. the fact that the hotel rate included breakfast in itself was already worth it. Saved our family daily 7-11, family mart visits.

2026-05-14 • via Nuitee
M
Marani • solo_traveller • es
7
Cons:

El desayuno, no tiene opción saludable

2026-05-12 • via Nuitee