Park Plaza London Waterloo

Hotels
Park Plaza Hotels & Resorts
8.6 (20000 reviews)
6 Hercules Road , London , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable hotel
Friendly staff
Cons:
Inadequate cleanliness
Poor service response
Low food quality

Categories

Cleanliness
7.35
Several reviews mentioned issues with cleanliness, including unclean carpets and unmaintained rooms.
Service
8.82
Mixed reviews on service, with some positive notes but significant complaints about lack of response to inquiries.
Location
10
Consistently noted as a positive aspect of the hotel with a great proximity to attractions.
Room Quality
7.81
Issues highlighted regarding maintenance, lighting, and odors in the rooms.
Amenities
9.84
Amenities such as the pool, sauna, and location were positively mentioned.
Value for Money
8.3
Food and room quality do not meet expectations for the price.
Food and Beverage
7.35
Reported issues with breakfast quality and limited options.
Overall Experience
9.35
Despite several issues, the experience was generally positive due to the location and comfort from some reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:07

Property Description

Luxurious Accommodations
Experience comfort and style in our rooms featuring signature beds, smart LED TVs, and Elemis amenities. Enjoy complimentary WiFi and modern facilities like walk-in showers in Superior and Studio Rooms.

Wellness and Relaxation
Unwind at our hotel with a large gym, sauna, steam room, and indoor swimming pool. Whether you prefer a workout session or a soothing swim, we have you covered for a rejuvenating stay.

Prime Location
Conveniently situated near iconic landmarks like Westminster Bridge and the London Eye, our hotel offers easy access to the city's top attractions. Explore London with ease and make the most of your visit.

Book your stay at Park Plaza London Waterloo for a memorable and convenient experience.

Important information:

Please note that the credit card holder must be present upon arrival with the credit card used for the booking and must provide valid photo ID. This property does not accept third party payments.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The groups team will contact you following your reservation.

If traveling as a family, please remember to add your children to the booking so that we can prepare for your arrival.

kids are only allowed in from 8.00am – 20.00pm in the swimming pool

We have a limited number of car parking spaces that are available to book through Just Park.

To secure a space please book here https://www.justpark.com/uk/parking/london/s/6-hercules-road-london-se1-7dp/

Please note the hotel is within the London Congestion Charge Area. It is the responsibility of the car owner to pay the congestion charge.

Please inform the property in advance if you plan to bring a dog.

Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Guest Reviews

8.6
Based on 20000 reviews
Cleanliness: 7.35
Service: 8.82
Location: 10
Room Quality: 7.81
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.35
N
Natalie solo_traveller gb
9
Pros:

Customer service
The price
Breakfast

Cons:

Light /electric control panel too much. No bathroom light accessible

2026-08-08 via Nuitee
A
Antonio solo_traveller gb
9
2026-08-08 via Nuitee
C
Claire couple gb
10
2026-08-08 via Nuitee
P
Petra family_with_children si
10
It was great, we ‘ll be back absolutely.
Pros:

Everything

2026-08-08 via Nuitee
M
Mark family_with_children nl
8
2026-08-08 via Nuitee
H
Heinz solo_traveller de
9
Pros:

Schönes Hotel, zentral gelegen
Sehr bequemes Bett, tolle Zimmergröße

Cons:

Am Pool war es stellenweise nicht sauber

2026-08-08 via Nuitee
F
Felicitas Noemi solo_traveller cl
7
2026-08-08 via Nuitee
N
Natalie family_with_children lu
6
Super Lage, große Zimmer und moderne Einrichtung.
Pros:

Die Lage war top. Die Zimmer groß und geräumig.

Cons:

Das Bad war nicht ganz sauber (Flecken im Waschbecken und am Boden) und der Behälter der Haarspühlung in der Dusche wurde nicht aufgefüllt.

2026-08-08 via Nuitee
D
Debra solo_traveller gb
10
Park Plaza in a nutshell
Pros:

The hotel was well located for the London Eye and Westminster. Most of the staff were polite and professional. Swimming pool, steam room, sauna and fitness suite were great.

Cons:

Dome of the staff were not very freindly and a bit rude.

2026-08-08 via Nuitee
E
emel couple tr
8
Almost perfect
Pros:

location , location, location

Cons:

The rooms were a bit dusty.

2026-08-08 via Nuitee
M
MUSTAFA HAKAN solo_traveller tr
10
Pros:

Merkeze yakın olması ve oda olanakları Dijital kumandalar cok iyiydi.

Cons:

Kahvaltı çeşitliliğini çok yeterli bulmadım.

2026-08-08 via Nuitee
A
Ahmed couple sa
1
2026-08-08 via Nuitee
S
Stacey solo_traveller gb
9
2026-08-08 via Nuitee
M
matteo family_with_children it
8
2026-08-08 via Nuitee
J
Jenny solo_traveller gb
10
2026-08-08 via Nuitee
D
David solo_traveller gb
8
2026-08-08 via Nuitee
A
Arianna couple it
8
2026-08-07 via Nuitee
C
Carolina family_with_children mx
10
Super instalaciones para ir con niños
Pros:

Instalaciones y desayuno completo . Clima perfectamente funcionando . Fácil de llegar a pasos de estación de metro y bus

Cons:

Los horarios de la alberca para niños son limitados .

2026-08-07 via Nuitee
C
Chris solo_traveller gb
5
Expected better
Pros:

Good location

Cons:

Check in was chaotic. Did pre check in then the key in the app didn't work, so doing all the steps was pointless. Shower was pretty weak. Found two dark hairs in the bed, would have complained to reception but the desk was busy and only two people on it. Breakfast was ok

2026-08-07 via Nuitee
I
IRINA solo_traveller gb
6
2026-08-07 via Nuitee