Park Plaza London Waterloo

Hotels
•
Park Plaza Hotels & Resorts
8.6 (20000 reviews)
6 Hercules Road , London , GB
+44 333 400 6128

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable hotel
Friendly staff
Cons:
Inadequate cleanliness
Poor service response
Low food quality

Categories

Cleanliness
7.35
Several reviews mentioned issues with cleanliness, including unclean carpets and unmaintained rooms.
Service
8.82
Mixed reviews on service, with some positive notes but significant complaints about lack of response to inquiries.
Location
10
Consistently noted as a positive aspect of the hotel with a great proximity to attractions.
Room Quality
7.81
Issues highlighted regarding maintenance, lighting, and odors in the rooms.
Amenities
9.84
Amenities such as the pool, sauna, and location were positively mentioned.
Value for Money
8.3
Food and room quality do not meet expectations for the price.
Food and Beverage
7.35
Reported issues with breakfast quality and limited options.
Overall Experience
9.35
Despite several issues, the experience was generally positive due to the location and comfort from some reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:07

Property Description

Luxurious Accommodations
Experience comfort and style in our rooms featuring signature beds, smart LED TVs, and Elemis amenities. Enjoy complimentary WiFi and modern facilities like walk-in showers in Superior and Studio Rooms.

Wellness and Relaxation
Unwind at our hotel with a large gym, sauna, steam room, and indoor swimming pool. Whether you prefer a workout session or a soothing swim, we have you covered for a rejuvenating stay.

Prime Location
Conveniently situated near iconic landmarks like Westminster Bridge and the London Eye, our hotel offers easy access to the city's top attractions. Explore London with ease and make the most of your visit.

Book your stay at Park Plaza London Waterloo for a memorable and convenient experience.

Important information:

Please note that the credit card holder must be present upon arrival with the credit card used for the booking and must provide valid photo ID. This property does not accept third party payments.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The groups team will contact you following your reservation.

If traveling as a family, please remember to add your children to the booking so that we can prepare for your arrival.

kids are only allowed in from 8.00am – 20.00pm in the swimming pool

We have a limited number of car parking spaces that are available to book through Just Park.

To secure a space please book here https://www.justpark.com/uk/parking/london/s/6-hercules-road-london-se1-7dp/

Please note the hotel is within the London Congestion Charge Area. It is the responsibility of the car owner to pay the congestion charge.

Please inform the property in advance if you plan to bring a dog.

Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Guest Reviews

8.6
Based on 20000 reviews
Cleanliness: 7.35
Service: 8.82
Location: 10
Room Quality: 7.81
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.35
K
Katja • family_with_children • dk
8
Pros:

Personalet og service var rigtig godt

Cons:

Morgenmaden var lidt kedelig

2026-10-14 • via Nuitee
D
Donna • couple • gb
8
2026-10-14 • via Nuitee
M
M. Sobh • couple • ae
10
great location, big room and rest room also is big enough, all was perfect
Pros:

The location is perfect and close to the London eye and big ben, the room view was also nice.

Cons:

I don't recall any improvement area

2026-10-14 • via Nuitee
S
Sangsue • family_with_children • ch
10
2026-10-14 • via Nuitee
A
Ana • couple • br
9
Pros:

Localização é excelente, o staff muito atencioso e prestativo. Café da manhã muito bom também. Adoro me hospedar nesse hotel.

2026-10-13 • via Nuitee
D
David • solo_traveller • gb
10
Great stay. Would highly recommend. Location is perfect.
Pros:

Location. Very clean. Good service

Cons:

Nil

2026-10-13 • via Nuitee
M
Mikhail • solo_traveller • ch
9
2026-10-13 • via Nuitee
T
Tim • solo_traveller • us
8
Pros:

Location, price

Cons:

No wash cloths

2026-10-13 • via Nuitee
K
Klaus • couple • de
8
2026-10-13 • via Nuitee
K
Katja • extended_group • de
9
Pros:

Lage des Hotels ist super, Frühstück war ebenfalls sehr gut. Bett und Kopfkissen war hervorragend. Bad hatte eine ordentliche Größe. Der Verdunkelungsrollo ist top. Die Fenster lassen kaum Lärm herein. Es ist insgesamt ein schönes Hotel.

Cons:

Das Bettlaken ist zu klein für das Bett und die nackte Matratze schaut an der Seite raus. Keine Treppe, selbst in den ersten oder zweiten Stock muss man mit den Aufzug fahren. Temperatur im Frühstücksraum zu kalt (Klimaanlage).
Preis für das Zimmer ist vollkommen überzogen.

2026-10-13 • via Nuitee
I
Ivana • couple • hr
1
Nikako vam ne bih preporucila smjestaj u ovom hotelu, jako sam razocarana. Nemojte nasjest kao ja, u Londonu ima puno lj
Pros:

Svidio mi se udoban krevet i lokacija nije losa.

Cons:

Nije mi se svidjela cistoca, nezainteresirano osoblje, spa centar. Smatram da ovaj smjestaj nikako nije vrijedan novca kojeg sam platila. Saune i bazen su toliko prljavi i neodrzavani da sam se bojala da cu dobit nekakvu zarazu. Pogled iz sobe je katastrofa. Par dana prije dolaska sam poslala email sa molbom da budem smjestena na sto visem katu. To nisu ispostovali nego su me smjestili mislim u najgoru sobu sto su imali. Kada sam se potuzila na recepciji opet nista nisu poduzeli jer ih ocito nije briga. Rekla sam i da soba nije ociscena i po tom pitanju nisu nista poduzeli.

2026-10-12 • via Nuitee
M
Maarten • couple • be
3
We zijn niet gelukig vertrokken na deze ervaring
Pros:

Ligging

Cons:

Netheid kamers en algemeen het hotel, onvriendelijk personeel

2026-10-12 • via Nuitee
H
Helen • extended_group • gb
7
Good hotel for an overnight stay.
Pros:

Hotel very well located - close to tube station and easy walking to the Embankment.
Excellent breakfast. Staff all very helpful.

Cons:

Very poor lighting - in both the entrance area and the rooms. So dark in Reception that it was tricky to spot my friends as they came in. Corridors very gloomy. The black decor makes for a depressing atmosphere.
My room - on the first floor was dark, lighting controls seemed complex. Bathroom mirror lighting especially poor.

2026-10-12 • via Nuitee
R
Rebecca • couple • gb
7
2026-10-12 • via Nuitee
S
Steven • couple • fr
10
Magique
Pros:

Tout est parfait

2026-10-12 • via Nuitee
N
Nicolas • solo_traveller • fr
9
La classe pour un week-end ! A recommandé ++++
Pros:

Le style moderne et classe. L’espace dans la chambe. Les commandes ( lumiere, clim, volet…) via un tableau de bord digital. La vue sur les immeubles de la city. Très calme. La piscine, sauna, salle de gym. Le personnel top.

Cons:

Difficile à dire, je ne vois pas. Mise à part qu’il n’est pas à soho ;-)

2026-10-12 • via Nuitee
C
Colette • extended_group • gb
9
2026-10-12 • via Nuitee
E
Ellie-Mai • couple • gb
5
2026-10-12 • via Nuitee
M
Mohammd • couple • sa
10
Pros:

جديد وعصري وخدمة ممتازة ، قريب من الأماكن السياحية

2026-10-12 • via Nuitee
C
Connagh • couple • gb
7
2026-10-12 • via Nuitee