Park Plaza London Waterloo

Hotels
•
Park Plaza Hotels & Resorts
8.3 (20522 reviews)
6 Hercules Road , London , GB
+44 333 400 6128

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent central location near major attractions
Good leisure facilities (pool and spa)
Helpful and responsive staff
Rooms often described as spacious with good views
Several guests found rooms clean and comfortable
Convenient transport links
Cons:
Inconsistent cleanliness (stains, smells, damaged flooring)
Breakfast issues (limited choice, missing items like pancakes)
Restaurant quality and value complaints (dry/poor portions, overpriced)
Pool/spa often required advance booking and had limited availability
Occasional reception/communication failures (conflicting info on reservations)
Noise issues from air conditioning in some rooms
Some rooms lacked bathroom doors
Perceived poor value for money

Categories

Cleanliness
7.2
Mixed reports: several guests reported rooms not clean, stains, smells and damaged flooring, while others described rooms as clean and pleasant — overall slightly below average.
Service
9
Generally praised staff for resolving issues quickly and being helpful, though some guests experienced miscommunication (restaurant reservation, reception); overall service seen as a strong point.
Location
9.6
Consistently very positive: multiple guests note excellent central location, walking distance to major attractions and convenient transport links.
Room Quality
8.1
Rooms frequently described as good size, comfortable and with great views; some reports of damaged floors, noisy AC and rooms missing bathroom doors — overall slightly above average.
Amenities
8.8
Leisure facilities (pool, spa) are appreciated, though several guests noted the pool required booking in advance and access was limited — amenities are a clear positive but with logistical issues.
Value for Money
7.1
Multiple comments that the hotel is expensive for what was delivered; guests explicitly called price excessive despite good location and facilities.
Food and Beverage
7.4
Repeated complaints about breakfast variety (missing pancakes, limited vegetables), and multiple negative restaurant comments (poor value, dry pizza, small portions); breakfast and dining underwhelming.
Overall Experience
9.2
Overall stays skew positive due to location, facilities and helpful staff, but marred for some by cleanliness, dining and operational issues; net experience rated above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Accommodations
Experience comfort and style in our rooms featuring signature beds, smart LED TVs, and Elemis amenities. Enjoy complimentary WiFi and modern facilities like walk-in showers in Superior and Studio Rooms.

Wellness and Relaxation
Unwind at our hotel with a large gym, sauna, steam room, and indoor swimming pool. Whether you prefer a workout session or a soothing swim, we have you covered for a rejuvenating stay.

Prime Location
Conveniently situated near iconic landmarks like Westminster Bridge and the London Eye, our hotel offers easy access to the city's top attractions. Explore London with ease and make the most of your visit.

Book your stay at Park Plaza London Waterloo for a memorable and convenient experience.

Important information:

Please note that the credit card holder must be present upon arrival with the credit card used for the booking and must provide valid photo ID. This property does not accept third party payments.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The groups team will contact you following your reservation.

If traveling as a family, please remember to add your children to the booking so that we can prepare for your arrival.

kids are only allowed in from 8.00am – 20.00pm in the swimming pool

We have a limited number of car parking spaces that are available to book through Just Park.

To secure a space please book here https://www.justpark.com/uk/parking/london/s/6-hercules-road-london-se1-7dp/

Please note the hotel is within the London Congestion Charge Area. It is the responsibility of the car owner to pay the congestion charge.

Please inform the property in advance if you plan to bring a dog.

Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Guest Reviews

8.3
Based on 20522 reviews
Cleanliness: 7.2
Service: 9
Location: 9.6
Room Quality: 8.1
Amenities: 8.8
Value for Money: 7.1
Food and Beverage: 7.4
Overall Experience: 9.2
H
Heidi • solo_traveller • dk
10
2026-10-31 • via Nuitee
S
Sarah • family_with_children • gb
9
Pros:

So clean and pleasant

Cons:

Not clear pool needed to be booked in advance

2026-10-31 • via Nuitee
B
Brigitte • family_with_children • at
8
2026-10-31 • via Nuitee
M
Magdalena • family_with_children • gb
7
In general good place, great staff! Resolving issues very quickly. Experience not worth the money if you going the to sl
Pros:

Close to all attractions, person first time visiting want to see. Walking distance to Westminster, Buckingham Palace London eye.

Cons:

Bathroom - some love required. Lots of the stains on the floor in the corners. Horrible smell coming from the sinks. Floor in main room damaged in few places.
Breakfast- nothing special - not much choice of vegetables tho.
Restaurant in hotel- food not worth the money.
Dry pizza - tiny lasagne, sour tomato sauce.

2026-10-31 • via Nuitee
E
Eygló Björg • couple • is
5
Cons:

The charger was not working in the room. Room was not clean. Also had to wait a long time for the breakfast buffey

2026-10-31 • via Nuitee
A
Anne-Marie • couple • fr
7
2026-10-31 • via Nuitee
J
JULIA • couple • es
6
Correcto pero caro e incómodo para dormir
Pros:

La ubicación y las instalaciones, modernas y limpia.

Cons:

El precio, excesivo.
En la habitación, el ruido del aire acondicionado (innecesario en octubre) esa insoportable. Tuvimos que bajar a recepción a decirlo, no lo arreglaron y nos encontramos a otras dos personas con la misma queja.

2026-10-31 • via Nuitee
O
Olof • couple • nl
7
Verder prima. Maar eerste indruk (en die is nu eenmaal belangrijk) slecht vanwege 'ontvangst'
Pros:

Locatie, ruime kamer, airco

Cons:

Online inchecken. Kom op zeg, dat is een belediging van de gasten en een schending van gastvrijheid. Stop daarmee!

2026-10-31 • via Nuitee
C
Claire • couple • gb
4
Pros:

Swimminh pool bit small also was unawere u need reserve this

Cons:

To much to mention

2026-10-31 • via Nuitee
W
Weronika • couple • gb
8
This was our second time at the hotel, and overall it’s really nice; however, I asked for a bathrobe because I had booke
2026-10-31 • via Nuitee
N
noel • solo_traveller • gb
7
Good location with decent leisure facilities.
Pros:

Good location for getting out and about

Cons:

My daughter was told no pancakes on two out of four mornings. On the last morning, she asked again with me present and I was told “out of stock”. But then a different chef made her some. On one morning my daughter even commented I can see the batter on the side. We dined one evening in the restaurant, no pizza’s. It’s half term and no pancakes and no pizza. Not great planning given kids eat loads of this type of food. I know it can’t be the toppings you were missing as you have about ten tins of Mutti tomatoes in the dining room. A shandy proved difficult for a waiter when we dined. We could have half a lager and half a lemonade but not in the same glass. The burgers that we had were nice, but would not dine in the evening there again.

2026-10-31 • via Nuitee
T
Tracy • couple • gb
9
Great location for the west end, and transport very near
Pros:

Had a swimming poor and spa.

Cons:

No doors in the bathroom

2026-10-31 • via Nuitee
B
Ben • couple • gb
9
Pros:

Location, swimming pool

2026-10-31 • via Nuitee
A
Amanda • couple • gb
9
2026-10-31 • via Nuitee
K
kristina • couple • gb
8
Pros:

The hotel is in a perfect location. The room and bathroom were a good size, comfortable and well maintained. The breakfast was ok.

Cons:

The disappointment was with the service we received.
Upon arrival, I asked the receptionist whether we needed to make a booking for dinner. I was told that no booking was required and that we could simply walk in. I was also informed that the restaurant was open from 7 pm to 11 pm.
However, when we arrived at the dining room shortly after 7 pm, we were asked by the staff member whether we had made a reservation.
This was confusing and disappointing, as we had specifically checked with reception beforehand and had been assured that a booking was not necessary. The conflicting information from the hotel staff resulted in an unpleasant experience and could easily have been avoided with better communication between departments.

2026-10-31 • via Nuitee
T
Tina • couple • gb
10
2026-10-30 • via Nuitee
A
Aljazaeri • couple • sa
8
Pros:

نظافة الفندق والطاقم

Cons:

قيمة الفطور عاليه مقارنة بمحتوى الفطور
انتظرنا كثيرا حتى نستلم الغرفه علما ان الغرفه جاهزه للاستلام ورغم انني اتيت من رحلة سفر طويله جدا وزوجتي كانت متعبه واخبرت موظف الاستقبال ولكن دون جدوى

2026-10-30 • via Nuitee
M
Marie • family_with_children • se
8
Pros:

Centralt för aktiviteter med barnfamilj

Cons:

För kort tid i spaområdet och att det var svårt att få en tid dit

2026-10-30 • via Nuitee
A
Abid • couple • gb
5
2026-10-30 • via Nuitee
K
Kanishk • family_with_children • gb
10
Very happy with our stay
Pros:

Booked a suite, had a lot of space in the room, great views, clean and tidy. Happy with the breakfast, kids enjoyed the food! Location also very convenient to explore London. Would stay again

2026-10-30 • via Nuitee