Park Plaza London Waterloo

Hotels
•
Park Plaza Hotels & Resorts
8.6 (20000 reviews)
6 Hercules Road , London , GB
+44 333 400 6128

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable hotel
Friendly staff
Cons:
Inadequate cleanliness
Poor service response
Low food quality

Categories

Cleanliness
7.35
Several reviews mentioned issues with cleanliness, including unclean carpets and unmaintained rooms.
Service
8.82
Mixed reviews on service, with some positive notes but significant complaints about lack of response to inquiries.
Location
10
Consistently noted as a positive aspect of the hotel with a great proximity to attractions.
Room Quality
7.81
Issues highlighted regarding maintenance, lighting, and odors in the rooms.
Amenities
9.84
Amenities such as the pool, sauna, and location were positively mentioned.
Value for Money
8.3
Food and room quality do not meet expectations for the price.
Food and Beverage
7.35
Reported issues with breakfast quality and limited options.
Overall Experience
9.35
Despite several issues, the experience was generally positive due to the location and comfort from some reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:07

Property Description

Luxurious Accommodations
Experience comfort and style in our rooms featuring signature beds, smart LED TVs, and Elemis amenities. Enjoy complimentary WiFi and modern facilities like walk-in showers in Superior and Studio Rooms.

Wellness and Relaxation
Unwind at our hotel with a large gym, sauna, steam room, and indoor swimming pool. Whether you prefer a workout session or a soothing swim, we have you covered for a rejuvenating stay.

Prime Location
Conveniently situated near iconic landmarks like Westminster Bridge and the London Eye, our hotel offers easy access to the city's top attractions. Explore London with ease and make the most of your visit.

Book your stay at Park Plaza London Waterloo for a memorable and convenient experience.

Important information:

Please note that the credit card holder must be present upon arrival with the credit card used for the booking and must provide valid photo ID. This property does not accept third party payments.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The groups team will contact you following your reservation.

If traveling as a family, please remember to add your children to the booking so that we can prepare for your arrival.

kids are only allowed in from 8.00am – 20.00pm in the swimming pool

We have a limited number of car parking spaces that are available to book through Just Park.

To secure a space please book here https://www.justpark.com/uk/parking/london/s/6-hercules-road-london-se1-7dp/

Please note the hotel is within the London Congestion Charge Area. It is the responsibility of the car owner to pay the congestion charge.

Please inform the property in advance if you plan to bring a dog.

Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Location

Guest Reviews

8.6
Based on 20000 reviews
Cleanliness: 7.35
Service: 8.82
Location: 10
Room Quality: 7.81
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.35
R
Reza • couple • tr
3
2026-09-19 • via Nuitee
S
Sundas • couple • pk
2
2026-09-19 • via Nuitee
G
Gérard • family_with_children • fr
10
2026-09-19 • via Nuitee
D
Deborah • family_with_children • gb
8
We loved the location and all the staff were helpful. I would like to mention the staff in the spa who were chatty and
Pros:

Very central.

Cons:

We wanted central and a pool

2026-09-19 • via Nuitee
M
Melanie • family_with_children • gb
8
2026-09-19 • via Nuitee
A
Anne Marie • solo_traveller • ie
10
Pros:

Service was super. Staff were super friendly and couldn't be more helpful.

2026-09-19 • via Nuitee
B
Bere • family_with_children • ng
8
2026-09-18 • via Nuitee
H
Halyne • couple • br
8
Excellent location, good value for money.
Pros:

Excellent location! Very close to the subway.
Staff was really great, there were lots os elevators and they were very spacious, so you never have to wait too much to go up or down.
Breakfast is really good, but everyday they serve the same meal, so if you stay more than 1 or 2 days, it can get a little bit boring.

Cons:

The rooms and corridors are really dark, it was awful to do the makeup, for example.

2026-09-18 • via Nuitee
M
Michela • solo_traveller • it
8
2026-09-18 • via Nuitee
O
Oyinks • solo_traveller • ng
7
2026-09-18 • via Nuitee
R
ritu • family_with_children • gb
9
2026-09-18 • via Nuitee
I
Ibrar • family_with_children • gb
1
We booked two rooms, and pre-paid, then they changed the booking to more expensive rooms!
Pros:

The room was adequate

Cons:

We booked two rooms, and when we arrive, they had changed the booking to more expensive rooms and we had to pay the difference. We didn't ask for this, but they said that the rooms that we had booked and prepaid for were now unavailable. How on earth is that the case?

2026-09-18 • via Nuitee
A
Aysha • solo_traveller • gb
10
2026-09-17 • via Nuitee
L
Lamiroy • solo_traveller • be
10
Pros:

Hygiene
Location
Overal experience

Cons:

You have to reservate the pool ( free of kost)

2026-09-17 • via Nuitee
D
Donna • family_with_children • gb
9
Great Place to Stay
Pros:

Great location for moving about London. Tube straight across road and easy accessible.

Cons:

N/A

2026-09-17 • via Nuitee
F
Fiona • couple • gb
9
2026-09-17 • via Nuitee
E
Emma • solo_traveller • gb
10
2026-09-17 • via Nuitee
J
Jose • extended_group • gb
10
2026-09-16 • via Nuitee
M
Michael • couple • us
10
Pros:

New looking rooms high tech

Cons:

Water level in shower very low and sink issues draining. Phone not working

2026-09-16 • via Nuitee
A
AHU • family_with_children • tr
8
Pros:

Personelin güleryüzü , tesisin konumunu ve otelin temizliğini sevdim.

Cons:

Bu otele 4. Gelişimiz . Fakat bu sefer kahvaltıyı hiç beğenmedik. Bizim kültürümüze uygun basit şeyler bile yoktu . Beyaz peynir yoktu , şarküteri ürünleri hep domuz Eti idi. Çocuklar için pankek daha önce koyarlardı o yoktu. Bir dahaki konaklamada kahvaltıyı tercih etmeyeceğiz.

2026-09-16 • via Nuitee