Park Plaza London Waterloo

Hotels
•
Park Plaza Hotels & Resorts
8.6 (19535 reviews)
6 Hercules Road , London , gb
+443334006128

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable hotel
Friendly staff
Cons:
Inadequate cleanliness
Poor service response
Low food quality

Categories

Cleanliness
7.35
Several reviews mentioned issues with cleanliness, including unclean carpets and unmaintained rooms.
Service
8.82
Mixed reviews on service, with some positive notes but significant complaints about lack of response to inquiries.
Location
10
Consistently noted as a positive aspect of the hotel with a great proximity to attractions.
Room Quality
7.81
Issues highlighted regarding maintenance, lighting, and odors in the rooms.
Amenities
9.84
Amenities such as the pool, sauna, and location were positively mentioned.
Value for Money
8.3
Food and room quality do not meet expectations for the price.
Food and Beverage
7.35
Reported issues with breakfast quality and limited options.
Overall Experience
9.35
Despite several issues, the experience was generally positive due to the location and comfort from some reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:07

Property Description

Luxurious Accommodations
Experience comfort and style in our rooms featuring signature beds, smart LED TVs, and Elemis amenities. Enjoy complimentary WiFi and modern facilities like walk-in showers in Superior and Studio Rooms.

Wellness and Relaxation
Unwind at our hotel with a large gym, sauna, steam room, and indoor swimming pool. Whether you prefer a workout session or a soothing swim, we have you covered for a rejuvenating stay.

Prime Location
Conveniently situated near iconic landmarks like Westminster Bridge and the London Eye, our hotel offers easy access to the city's top attractions. Explore London with ease and make the most of your visit.

Book your stay at Park Plaza London Waterloo for a memorable and convenient experience.

Important information:

Please note that the credit card holder must be present upon arrival with the credit card used for the booking and must provide valid photo ID. This property does not accept third party payments.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The groups team will contact you following your reservation.

If traveling as a family, please remember to add your children to the booking so that we can prepare for your arrival.

kids are only allowed in from 8.00am – 20.00pm in the swimming pool

We have a limited number of car parking spaces that are available to book through Just Park.

To secure a space please book here https://www.justpark.com/uk/parking/london/s/6-hercules-road-london-se1-7dp/

Please note the hotel is within the London Congestion Charge Area. It is the responsibility of the car owner to pay the congestion charge.

Please inform the property in advance if you plan to bring a dog.

Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 50 per day.

Location

Guest Reviews

8.6
Based on 19535 reviews
Cleanliness: 7.35
Service: 8.82
Location: 10
Room Quality: 7.81
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.35
B
Barbara • solo_traveller • hu
3
Only advantage is central location, other than that - disappointment.
Cons:

Waited in line for 40 minutes to check in on the verge of fainting in the heatwave.
Nothing seemed to work how it should have, ignorant, inattantive, unhelpful crew.

2026-07-04 • via Nuitee
A
Alicia • family_with_children • uy
9
Excelente location for visit London
Pros:

The location was excellent, just 10 minutes walk from London eye. Rooms were comfortable and the breakfast was outstanding. And the underground just on the opposite street

Cons:

Nothing

2026-07-04 • via Nuitee
K
Karen • extended_group • gb
8
2026-07-04 • via Nuitee
D
Deigo • couple • gb
9
2026-07-04 • via Nuitee
J
JOSE • family_with_children • es
10
2026-07-04 • via Nuitee
A
Anthony (Tony) • solo_traveller • au
9
2026-07-04 • via Nuitee
J
Joana • couple • pt
6
2026-07-04 • via Nuitee
A
Akciv26 • family_with_children • lt
8
Pros:

viskas buvo tikrai gerai, vieta gera, viešbutis tvarkingas, SPA pakankama pabūt valandą, pusryčiai vienodi kasdien bet didelė įvairovė.

Cons:

vaizdas pro langą, mes jo tiesiog nematėm nes ant lango buvo užklijuota plėvelė. Viešbutis už papildomą mokęstį duoda rinktis numerį aukščiau, tai siūlau tą paslauga pasinaudoti, bet jeigu jūs planuojate visą laiką praleisti mieste tai gal tai ir nekelia nepatogumo.

2026-07-04 • via Nuitee
P
Phil • couple • gb
8
Pros:

Restaurant and whole reception area was excellent. Bedroom was very good with excellent shower

Cons:

The hotel is expensive

2026-07-04 • via Nuitee
A
Aleksandra • extended_group • pl
6
2026-07-04 • via Nuitee
I
Iurie • solo_traveller • ro
8
2026-07-04 • via Nuitee
J
Jake • couple • au
7
Pros:

Location

2026-07-04 • via Nuitee
G
Geo • solo_traveller • gb
10
Pros:

Very well thought out hotel in a great location

2026-07-04 • via Nuitee
D
Deirdre • solo_traveller • ie
10
2026-07-04 • via Nuitee
L
Ludmila • solo_traveller • nl
8
2026-07-04 • via Nuitee
G
German • solo_traveller • ar
10
Buen nivel de Hotel a muy buen precio.
Pros:

Las instalaciones (tiene piscina climatizada), y la ubicacion. A 10 minutos caminando del Big Ben

Cons:

Irme

2026-07-03 • via Nuitee
A
Ann-Marie • solo_traveller • ie
9
2026-07-03 • via Nuitee
C
Cassandra • couple • au
10
Excellent would stay here again
Pros:

Clean comfortable rooms. Excellent facilities. Excellent location right next the Lambeth North station. Most of the staff were friendly and helpful.

Cons:

Cleaners never checked/refilled the shower amenities

2026-07-03 • via Nuitee
K
kelly • couple • au
10
Amazing, would stay again without a doubt
Pros:

Location was great. Amazing proximity to the tube. Great pub across the road for drinks and everything we needed in a short walking distance.

2026-07-03 • via Nuitee
A
Antony • solo_traveller • gb
8
2026-07-03 • via Nuitee