Park Plaza London, Park Royal

Hotels
•
Park Plaza Hotels & Resorts
8.6 (10151 reviews)
628 Western Avenue , London , GB
+44 333 400 6132

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, named staff praised)
Clean, spacious and comfortable rooms
Very comfortable beds
Excellent and varied breakfast (vegan options, fun extras)
Good value / price right
Convenient access to underground transport
Cons:
Bathroom issues: lack of privacy/doors, water leaks, shower limescale
Inconsistent cleaning/upkeep (scuffs, occasional lapses)
Restaurant service slow / understaffed at times
Some noise from road at night reported
Location can be far from tourist centre or specific venues for some guests
No microwave service for outside food

Categories

Cleanliness
8
Many guests describe the hotel as very clean overall, but there are recurring mentions of scuffs, limescale on shower floors, occasional water leaks from bathroom doors and one note that cleaning service could improve.
Service
9.2
Service is a clear strength: numerous comments praise friendly, helpful staff (several call out reception staff by name), helpfulness with requests and special touches (cupcakes, VIP prosecco). One area of service strain was restaurant staffing/pace.
Location
8.3
Location receives mixed but generally positive feedback: convenient with nearby underground access, but several guests note it is 20–30 minutes from central tourist areas or awkward/far for some destinations (Wembley/Central).
Room Quality
9
Rooms are frequently described as large, modern, spacious and very comfortable with comfy beds. Minor negatives include some scuffs, occasional upkeep issues and requests about floor allocation not always fulfilled.
Amenities
8.9
Breakfast and in-hotel amenities are highlighted positively (wide breakfast choices, Nutella pump, vegan options, VIP extras). A few minor gaps noted such as lack of microwave service for outside food.
Value for Money
9
Several guests explicitly state the hotel offers good value (price is right, ‘10/10’, favorite spot), indicating strong perceived value for money.
Food and Beverage
8.2
Breakfast is repeatedly praised and special dietary options are available, but there are complaints about slow restaurant service due to understaffing; overall F&B is good but with service-related issues.
Overall Experience
8.2
Most reviews describe an excellent stay driven by friendly staff, comfortable rooms and good breakfast; a minority of issues (bathroom privacy/leaks, occasional noise, restaurant delays) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Accommodations
Experience comfort and style at Park Plaza London, Park Royal with spacious rooms equipped with 50-inch flat-screen TVs, walk-in showers, and complimentary Elemis toiletries. Stay connected with free high-speed WiFi during your stay.

Fitness and Dining
Keep up with your fitness routine at the hotel's Technogym-equipped gym, offering both cardio and resistance machines. Indulge in delicious British cuisine at the on-site restaurant open for breakfast, lunch, and dinner, or unwind with a selection of wines, beers, and cocktails at the bar.

Convenient Location
Conveniently located just 3.2 km from Wembley Stadium, with easy access to Park Royal underground station. Explore nearby attractions such as London Designer Outlet, Kew Gardens, and London's West End. Book now for a memorable stay at Park Plaza London, Park Royal.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

The hotel does not accept third party credit card payments.

When booking 9 rooms or more, different policies and additional supplements may apply.

Parking is subject to availability due to limited spaces.

Please inform the property in advance of your stay if you plan to bring a pet.

Please note that pets will incur an additional charge of GBP 25 per day per pet.

Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Guest Reviews

8.6
Based on 10151 reviews
Cleanliness: 8
Service: 9.2
Location: 8.3
Room Quality: 9
Amenities: 8.9
Value for Money: 9
Food and Beverage: 8.2
Overall Experience: 8.2
M
Muhammet • solo_traveller • tr
8
2026-10-31 • via Nuitee
A
Adnan • couple • kw
9
2026-10-31 • via Nuitee
C
Clifford • couple • us
10
Excellent
Pros:

Breakfast is excellent. So many choices and the staff is always very helpful.

Cons:

Some bathroom doors not sealed enough so water leaks out.

2026-10-31 • via Nuitee
A
Adnan • couple • kw
9
2026-10-31 • via Nuitee
E
Ephraim • family_with_children • gb
10
2026-10-31 • via Nuitee
A
Adnan • couple • kw
9
2026-10-31 • via Nuitee
A
Adnan • couple • kw
9
2026-10-31 • via Nuitee
B
BenFx • family_with_children • gb
8
2026-10-30 • via Nuitee
C
Carly • couple • gb
10
Cons:

Nothing

2026-10-30 • via Nuitee
N
Noor • couple • gb
10
2026-10-30 • via Nuitee
T
Tina • family_with_children • gb
1
No sleep
Pros:

The location was quite good

Cons:

The noise at night was terrible from the road. Although room was modern there were quite a few scuffs and general upkeep wasn’t great.

2026-10-29 • via Nuitee
J
Jade • couple • gb
10
2026-10-29 • via Nuitee
L
LISA • solo_traveller • gb
10
Great hotel & above & beyond staff
Pros:

Lovely clean, large bedroom. Very comfy bed. Staff are super friendly & helpful. V good breakfast.

2026-10-29 • via Nuitee
G
Georgina • couple • gb
10
2026-10-28 • via Nuitee
G
Georgina • couple • gb
10
2026-10-28 • via Nuitee
T
Tanja • family_with_children • si
9
2026-10-28 • via Nuitee
M
matilda • couple • gb
9
2026-10-26 • via Nuitee
G
Green • family_with_children • gb
10
Great stay as always
Pros:

The staff was really nice and welcoming also got extra cupcakes on arrival which I thought was really sweet, my daughter loved them, it was her first time staying and she really enjoyed herself especially the Nutella sauce pump in the restaurant for breakfast lol.

Cons:

Everything was fine, the only thing was the shower floor in the bathroom in our room I think it had limescale but other then that everything was Great!! And my family and I had a wonderful stay I've been here twice and will definitely recommend I'll be booking soon.

2026-10-26 • via Nuitee
S
Shakera • couple • gb
8
2026-10-26 • via Nuitee
K
Kemmy • couple • gb
8
Brilliant
Pros:

The whole room they gave me was AMAZING

Cons:

The fact that I wasn’t on the top floor like I asked in the beginning

2026-10-26 • via Nuitee