Motosu Phoenix Hotel

Hotels
7.8 (1235 reviews)
Motosu 218-4 , Fujikawaguchiko , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great facilities
Beautiful location
Helpful staff
Cons:
Limited shuttle service
Food quality issues
Cleanliness concerns

Categories

Cleanliness
7.19
Some reviewers noted cleanliness issues with the behaviors of foreign guests.
Service
8.66
Staff received positive remarks for helpfulness and service quality.
Location
9.2
The hotel's location was frequently described as beautiful and tranquil.
Room Quality
7.65
Rooms were generally comfortable, but some guests faced noise issues and minor inconveniences.
Amenities
7.68
Amenities like the onsen were highlighted positively, but some were not operational.
Value for Money
7.14
Concerns about the quality and freshness of food relative to the price.
Food and Beverage
6.69
Food options were criticized for lack of variety and freshness.
Overall Experience
8.16
The overall experience was rated positively, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:01

Property Description

Stunning Views of Mount Fuji

Experience the awe-inspiring beauty of Mount Fuji from the entrance of Motosu View Hotel. Each room is equipped with modern amenities ensuring a comfortable stay. Relaxing Hot Springs and Open-Air Baths

Unwind in the hotel's hot springs and open-air baths, perfect for rejuvenating after a day of sightseeing. Delicious Buffet Meals

Indulge in a Japanese-style breakfast and dinner buffet, offering a variety of delectable dishes. Don't miss the chance to stay at Motosu View Hotel and create unforgettable memories.

Important information:

Please note that there are no shops or restaurants near the property.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 1235 reviews
Cleanliness: 7.19
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 6.69
Overall Experience: 8.16
R
RYUJI • solo_traveller • jp
5
2026-05-30 • via Nuitee
こさん • solo_traveller • jp
3
Pros:

カラオケ

Cons:

食事時間が70分は短かすぎる。

2026-05-29 • via Nuitee
C
Carla Civelli • solo_traveller • ar
5
Pros:

El verde, el lago cerca, la posibilidad de alquilar bicicleta y recorrer.

Cons:

LA COMIDAAAAAA, UN ESPANTO. Y que es un hotel para tours, muchos tours de muchísimas personas.

2026-05-28 • via Nuitee
テツイ • extended_group • jp
10
2026-05-28 • via Nuitee
T
TAEKO • family_with_children • jp
7
健脚なら楽しめます
Pros:

ロケーションがいい
スタッフがにこやか

Cons:

バリアフリーについては改善の余地がありそう

2026-05-28 • via Nuitee
A
Alikulova • couple • jp
9
One of my favorite places to stay near Motosuko lake.
Pros:

The location of the hotel is perfect! Very nice dinner, the view from the restaurant's terrace is very good when Fuji is seen.

Cons:

As of me all is good.

2026-05-27 • via Nuitee
B
Betsy • family_with_children • ph
9
overall, i would recommend it. i will stay again
Pros:

FOOD: wide variety for dinner, tho it has to be scheduled. probably because there were big groups that time but it was organized. and the view from the dining area!
ROOM: it was big and bed & tatami was comfy.
LOCATION: Made us go to the pink moss first thing in the morning
FACILITIES: Got to do Karaoke, onsen, ample parking spaces

Cons:

AIRCON: I had to open our window, no aircon during our stay. It was between winter and spring.
ROOMS: a bit far
PARKING: bus parking spaces are actually nearer than car park but no covered wallkway

2026-05-27 • via Nuitee
J
JIAJIA • family_with_children • jp
8
硬件和食物中规中矩，价钱上CP值较高
Pros:

有中文服务。房间够大，够宽敞。饮料吧台很棒！第一次玩台球很开心。费用上：2个成人一间房2张单人床，包晚餐和第二天的早餐，很划算。价钱上性价比较高。距离（逆富士山）旅游景点很近。可以骑行，走路或自驾。2号停车场附近可以看到野生小鹿，也是很惊喜。（千万不要触碰，远远的看一看，拍些照片就好）。

Cons:

娃娃机有点少，里面的玩具都所剩无几。游戏机的双人互动游戏硬盘只有一款。（建议可以多备几种双人互动类型游戏）。

2026-05-26 • via Nuitee
A
AKIKO • solo_traveller • jp
6
中国人客
Pros:

館内は清掃が綺麗に行き届き、部屋も広く、温泉も満足のいくものでした。
夜は蟹もたくさん出るようなでバイキングで、制限時間は気になりましたが美味しくいただけました。

Cons:

たくさんの中国人ツアー観光客で溢れていて、皆さん圧がすごいので、お風呂でも食事会場でも少し肩身が狭かったです。
向かいの部屋では一族集まっているようで、22時前後まで賑やかな時間が続き、赤ちゃんの泣き声も頻繁に聞こえていました。
バイキングのデザートやフルーツの種類が少ない気がしました。

2026-05-26 • via Nuitee
A
AKIRA • solo_traveller • jp
6
Pros:

夜に外から見ると感じがよいが
行く時にチョット迷った。

Cons:

卓球台が1台しか無く
順番が回ってこなかった。
サウナが使えなかった。

2026-05-26 • via Nuitee
K
Keila • solo_traveller • jp
9
2026-05-26 • via Nuitee
K
kiseki • couple • jp
10
2026-05-25 • via Nuitee
H
hons • solo_traveller • us
8
2026-05-25 • via Nuitee
R
Raymond • family_with_children • hk
8
A good hotel in general
Pros:

Hotel close to Lake Motosuko.
Breakfast is fine but better to have more choices. Same for dinner buffet.
Standard Japanese room, which is good.
Game room has snooker table but only 1 and always occupied at evening. Can play table tennis instead. Compliments to their free soft drinks there.
Onsen is clean and well organized.
Free bicycle to rent till 6pm.

Cons:

Dinner buffet is also fine with crab legs but seems some of those are not washed thoroughly.
Water pressure of showerhead is weak.

2026-05-25 • via Nuitee
李 • couple • tw
8
2026-05-25 • via Nuitee
Y
Yuriy • couple • jp
8
2026-05-25 • via Nuitee
K
KATSUMI • family_with_children • jp
7
2026-05-24 • via Nuitee
H
Hui • family_with_children • hk
8
2026-05-24 • via Nuitee
H
Heike • couple • de
7
Pros:

Essensauswahl sehr gut, Restaurant kantinenähnlich, Personal sehr freundlich, klassisches Bushotel, Auto muss weiter weg parken

2026-05-22 • via Nuitee
I
izumi • couple • jp
7
2026-05-21 • via Nuitee